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Abstract
It is well known that limited attention affects consumption decisions, in particular, when
the decision environment is complex. The objective of this study is to determine whether
or not, and to what extent, limited attention is prevalent in residential energy markets.
We analyze how the tendency to focus on the left-most digit of a number affects how
residential energy consumers incorporate their monthly bills into their energy usage
decisions. We use data on more than 10 thousand randomly selected customers of a
California based utility company and examine consumption responses as measured by
changes in kilowatt hours after a bill has crossed a salient threshold. The results of a
sharp regression discontinuity indicate that consumers use significantly less electricity in
a month following their receipt of bill that crossed a given threshold, such as $50 for
lower-income households, who then show as 5.3% reduction in the consumption. This is
a much more substantial shift than that reported, for instance, by Allcott (2011), who
investigated social comparison field experiments find average reductions in energy
consumption of 2 %, but much less (0.3%) for households in the lowest decile. We find
that even at the threshold, the degree of inattention is roughly 0.7, they still tend to ignore
the actual (i.e., full) cost of energy use. As previous studies have found inattention to be
related to income, we focus primarily on lower-income households. However, there is
some evidence that higher income households have a similar response at higher
thresholds. Considering the urgent need to reduce greenhouse emissions and increase the
energy savings, our results may contribute to the design of more effective billing and
feedback mechanisms for energy-end-users.
We would like to thank Thomas Kniesner, Hal Nelson, Monica Capra, Joshua Tasoff, and
Shahana Samiullah for their helpful comments. We are also grateful to seminar audiences at the
SEA 85th Annual Meetings, Los Angeles Policy Symposium (RAND Corporation), and Bay Area
Behavioral and Experimental Economics Workshop (Stanford University) for constructive
feedback. All errors are ours alone.
1
Department of Economics. California State University San Marcos.
Email: qkeefer@csusm.edu
2
Division of Politics and Economics. Claremont Graduate University.
Email: galib.rustamov@cgu.edu
1
1. Introduction
Climate change and increases in greenhouse gas emissions have become critical
policy issues and are likely to grow even more important. In recent years, this concern
has led scientists and policymakers to pay particular attention to energy conservation, and
there has been greater investment in studies of energy usage and the design of effective
Gardner and Stern, 2002; Gsottbauer, 2013). Since human behavior, including energy
consumption, is one of the threats to biodiversity and a major cause of the deterioration of
ecosystems, economists and policy makers have focused also on how they might
influence consumer behavior in order both to conserve resources and to increase energy
conservation can be grouped into three broad categories (Allcott and Mullainathan,
interventions to increase customer energy conservation. This last approach has not
attracted the attention of many scholars, although it has recently begun to so (Dietz,
2010).
(as shown on their monthly bills) affects the demand for residential energy consumption.
Chetty (2015) argues that understanding consumer decision biases will allow us to
develop new policy tools, different from those suggested by the neoclassical model, to
affect behavior.
2
We look specifically at limited attention—one form of decision bias—to
understand how using monthly billing statement to provide consumers with price—cost
information about their use of electricity affects their energy consumption during the
subsequent period.
The focus of this paper is the residential electricity sector, which produces
markets. In 2013, the production of electricity generated 31%, the largest component, of
(EIA), 2014). Total US energy-related emissions of carbon dioxide (CO2) by the electric-
power sector in 2013 amounted to 2,053 million metric tons, or about 38% of total U.S.
energy-related CO2, a 0.7% increase over the previous year (EIA, 2015). U.S.
households’ use of electricity increased substantially, about 17%, from 1980 to 2009, as
compared to their use of other sources of energy (EIA, 2015). The increase in electricity
consumption can be explained in part by an increase in the use of household and other
The production of electricity often requires the use of fossil fuels. In other words,
3
consumption and greenhouse gas emissions. In 2013, the average monthly household
spending in the US was roughly $141 billion (EIA, 2015). In California, households
consumed about 40% less electricity than the national average (Residential Energy
Consumption Survey (RECS), 2009). Even so, higher prices in California meant that
spending on electricity was close to the national average for that year. This large an
decision biases that affect consumption can lead in the aggregate to consequential
externalities.
technologies, price factors, and, more recently, behavioral and non-price interventions to
understand the behavior of energy end-users and extract both financial and energy
savings. Most environmental policy discussions and regulations have been based on the
assumption that consumers are rational agents, while ignoring their decision biases and
energy consumption as something other than a purely rational choice (Allcott, 2011;
Allcott and Rogers, 2014; Ferraro et al., 2011, 2013; Goldstein et al., 2008; Harding and
Hsiaw, 2014; Mani et al., 2013; Nolan et al., 2008; Schultz et al., 2007). Although recent
how individuals respond to incentives, make decisions, and change their behavior, these
4
Extensive literatures in psychology and behavioral economics suggest that
individuals have limited attention (DellaVigna, 2009; Gabaix and Laibson, 2004, 2006;
Hossein and Morgan, 2006; Kahneman, 1973). In addition, research has shown that
inattention can affect market outcomes (DellaVigna and Pollet, 2009; Englmaier et al.,
2013; Hirshleifer and Teoh, 2003; Lacetera et al., 2012). In the residential electricity
market, a study by Accenture in 2012 showed that utility consumers in the U.S. only
spend about nine minutes a year thinking about their electricity consumption, but that
consumers. The inattention towards numerical information often leads to left-digit bias.
(Anderson and Simester, 2003.) Marketing research has shown that “consumers tend to
focus systematically on the left most digit when comparing prices, since it contains the
highest informative value for assessing magnitude” (Korvost and Damian, 2008). This
phenomenon has been shown to exist in the used-car market, for example (Lacetera et al.,
2012) and in retail purchasing (Ashton, 2014).3 It is likely that “some mental units are
easily “available” or “accessible” to the mind and that this phenomenon can become even
more salient in the case of round numbers. (Basu, 2006; Fazio et al., 1982; Kahneman
and Tversky, 1979; Thaler, 1985). However, in residential electricity markets, Sallee
(2014) suggests prices are not as salient as gasoline prices and this makes consumer’s
inattention more rational. The rationally inattentive consumer is nonetheless acting upon
3Lacetera et al. (2012) investigates the role of limited attention in the durable-goods market,
which is more costly, and require consumers to spend a lot of time gathering information and
making decisions. Ashton (2014) investigates this phenomenon in retail purchasing, which
requires less time since most such purchases occur more frequently and carry lower prices.
However, left-digit bias exists in both cases.
5
incomplete information, especially when securing such information and revising behavior
The feasibility and high cost of implementing experiments in the field have been
two critical obstacles for researchers attempting to study decision-making biases such as
limited attention in energy markets. Hence, it becomes necessary to exploit natural and
quasi experiments. “The current literature has explored the effect of consumer inattention
in ‘opaque’ or ‘hard to find’ components of the final price of a good (e.g. shipping
charges, alternative fix prices and non-salient taxes), and while some have tried to
estimate the effects of inattention when the information is relevant and clearly visible,
this has only been accomplished using quality metrics that we expect consumers to
incorporate into their decision making process, as in odometer mileage on used cars
the consumption response to individuals’ monthly bills, especially when the charges cross
a threshold. We find evidence that certain residential energy customers use significantly
less energy when their prior month’s bill surpasses the $50 threshold. Further, their
reduction in energy use is substantial when calculating the total realized savings.
from an investor-owned utility (IOU) in California. This study uses data on the electricity
residential energy conservation survey.4 Section 3 presents the empirical approach and
4
The empirical analyses were made using randomly selected IOU customer data. Survey data
were mainly for the purposes of comparison. See Appendix A for both figures and estimation
tables.
6
employing regression discontinuity (RD) in a quasi-experimental setting. The results are
behavior of low-income households. The results suggest that consumers are inattentive to
their energy consumption unless their bill crosses a salient threshold. The last section
specifically, how this study might be used to incentivize and change consumption
2. Data
The data for this study come from the residential billing records of an IOU in
California, which provided them on a confidential basis. The data are for 20,000
randomly selected customers and cover the years 2009 to 2011. We eliminated any
households with missing data during the period, leaving roughly 10,000 households.
This drop is the result of missing identification numbers, especially during the data
merging process, not inadequate numbers of observation per customer.5 The billing data
includes monthly energy consumption in kilowatt hours (kWh), monthly bill totals,
billing periods, tariff plans, and account types. We merged billing data with demographic
and weather data based on the customer identification numbers and zip codes.
5 For instance, there is consumption date for some customers for fewer than 12 months. In addition, those in
this sample are not known to have participated in any known energy-efficiency surveys or programs for the
duration of the period under investigation.
6
Due to privacy concerns the data includes 450 five-digit ZIP codes from eight climate zones, instead of
nine-digit ZIP code, which did not allow for the clear neighborhood matching with census data. Borenstein
(2010) used approximation when records did not provide a nine-digit ZIP code but did give a five-digit one.
7
annual income, marital status of account holder, and home ownership. We also gathered
and included in the analysis weather information by zip code, because “one way to
measure the influence of temperature change on energy demand is using heating and
cooling degree days, which measure the difference between outdoor temperatures and a
temperature that people generally find comfortable indoors” (EPA, 2014). The study used
monthly Cooling Degree Days (CDD) data from 2009 to 2011, which was merged with
the main data set. Due to the warmer weather in California compared to national average,
a 72-degree Fahrenheit (F) indoor baseline temperature was used instead of the nationally
behavior, the paper also analyzes the consumption data of respondents to a home energy-
efficiency survey. The objective is to investigate whether the same behavioral patterns
hold. Data on consumption by these customers covers the years 2008 to 2010, and the
survey was conducted in 2010. The empirical investigation therefore treats both pre- and
post-survey time frames. There are roughly 76,000 survey participants in the data set.
Table A displays details, descriptions, and variable ranges of both the randomly selected
electricity use and income” (Atamturk et al., 2012). Income is consistently found to be a
significant determinant of baseline energy use (Abrahamse et al., 2005; Borenstein, 2010;
Brandon and Lewis, 1999; Heslop et al., 1981; Long, 1993; Matsukawa, 2004; Sardianou,
Here, however, all the data provided was five-digit ZIP codes, so we relied on the information about
demographics from the utility.
8
2007), yet there are few studies that consider the effect of inattention on consumption
across income groups (Banerjee and Mullainathan, 2008; Gaston – Breton, 2011;
Mullainathan and Shafir, 2013). Banerjee and Mullainathan (2008) and Mullainathan and
Shafir (2013) suggest that suggest that higher-income individuals are more attentive and
productive when undertaking tasks that require high levels of responsibility and effort.
Gaston-Breton (2011) shows that level of income is one of the significant predictors of
options ending in 99. It seems, as discussed in Allcott (2014), that attention levels are
heterogeneous and vary among consumers based on the attribute that is more likely to
categorical variable with thirteen brackets. The estimated total annual income for a living
Summarized Credit Statistics. Multiple methods were used to predict which of the
categories fit the household. In the case of insufficient customer-level data, the estimated
income is the median income, based on Experian’s modeled incomes assigned to other
dwellings in the same nine-digit ZIP. If the nine-digit ZIP is not available, the five-digit
ZIP is used. Since, extensive customer-specific information was not available, We used
estimated income. These values are also used as benchmarks by the utility company, for
its program evaluations, and in pilot studies, which generally have to be approved by the
focus primarily on households with an estimated income of less than $35,000 (Banerjee
9
and Mullainathan, 2008; Gaston-Breton, 2011; Mullainathan and Shafir, 2013). We also
The data also specifies whether the customer is on the California Alternate Rates
for Energy (CARE) program or the Domestic service plan (standard tariff). CARE offers
lower rates to qualifying customers based on income and household size (Borenstein,
2010). Utilities generally have only a small pool of customers whose electricity is priced
3. Method
the relationship. Sharp RD requires a cutoff in the data, at which point observations move
where T is a binary variable for treatment, x is the assignment variable, and c is the cutoff
treatment being randomized in the neighborhood of the cutoff point (Lee, 2008; Lee and
Lemiuex, 2010). In such a case “local linear regressions provide a non-parametric way of
consistently estimating the treatment effect in an RD design” (Lee and Lemiuex, 2010).
The local average treatment effect (LATE) is the difference in the observed outcome as
the assignment variable approaches the cutoff from the left and from the right (Imbens
10
where y is the outcome variable. For our purposes, y is energy usage, x is the previous
where 𝑥̃ = 𝑥 − 𝑐 and 𝑥̃ ∈ [−ℎ, ℎ] and T is the treatment for having a bill above the
salient expenditure. In practice, the choice of bandwidth can have an impact on results;
higher bandwidth can lead to higher variances and lower bias, whereas lower bandwidth
can lower variance and raise bias. The key is to find the optimal bandwidth. We use the
Imbens and Kalyanaraman (2012) method of calculating the optimal bandwidth (100%),
which uses a data-dependent algorithm for choosing that bandwidth that minimizes the
mean squared error7. “The essential idea is to increase the size of h as the variance in
outcomes at the cutoff increases, as the density of the forcing variable at the cutoff
diminishes, and as the shape of the curves on opposite sides of the cutoff becomes
increasingly symmetrical” (Green et al., 2009). We also report results for half (50%) and
regression; this is a decision regarding kernel choice. The use of the rectangular kernel is
the same as estimating OLS on the specified bandwidth. The choice of kernel does not
make significant differences in practice (Lee and Lemieux, 2010). However, we follow
Cheng, Fan and Marron (1997), who show the optimal weighting for boundary cases,
such as RD, is the triangular kernel. The triangular kernel assigns more weight to
7The experimental, observational, and simulation studies suggest that this method performs well
(Dinas, Riera and Roussias, 2015).
11
We estimate the effect of crossing the threshold on kWh energy usage, but we
also use two transformed independent variables for comparison. First, we use the change
in energy consumption between months, ∆𝑘𝑊ℎ = 𝑘𝑊ℎ𝑡 − 𝑘𝑊ℎ𝑡−1 . We also use the
cutoff
households. Since our research is related to the body of literature that studies how
inattention affects market outcomes, we can compare our estimates of the inattention
parameter to the estimates presented in earlier studies. DellaVigna (2009) and Chetty et
al. (2009) hold that the value of a good has two components, a visible component 𝜗 and
the standard case of full attention. The interpretation of 𝜃 is that each individual sees the
opaque information 𝜊 but then processes it only partially, to the degree 𝜃. Chetty et al.
(2009) assume that the inattention parameter 𝜃 is itself a negative function of the
12
salience. They show that tax-inclusive prices reduce demand compared to pricing that
does not include taxes. This suggests that information salience is an important influence
∆ Ln(𝑘𝑊ℎ=𝑦) 1
𝜃=− (4)
𝑏 𝜀𝑦,𝑝
where 𝜀𝑦,𝑝 denotes price elasticity of demand and 𝑏 is the optimal bandwidth in
terms of percentage.
from the sample (Cameron and Trivedi, 2010).” We performed 50–200 bootstrap
confidence intervals (Cameron and Trivedi, 2010; Mooney and Duval, 1993; Poi, 2004).
4. Results
consumers) earning less than $35,000 but also discusses other income groups toward the
end of the section. Examining monthly billing data for the low-income households
reveals that 50% were billed between $24.05 and $77.55. Hence, we hypothesize that a
natural threshold, or critical value, is $50. We focus the analysis on this critical value.
Other natural values, such as $100, were also tested, but no significant discontinuity was
found at those cutoffs. Similarly, possible discontinuities at every $10 threshold were
13
also tested, and again, no significant discontinuities were found at any points other than
utility customers, we also consider the billing data of a group of energy survey
participants for the purpose of comparison and to observe whether their behavior show
investigate both pre- and post-survey behavior for this group. A similar discontinuity
pattern appears for the low-income group, those survey participants earning less than
$35,000 during the pre-survey period, but only if their tariff plan is under the CARE
program. There is no valid discontinuity after the survey for these participants or for the
higher-income groups (in the CARE program) among the survey participants. The means
of all income groups for both electricity consumptions and cost are much higher for
survey participants (825 kWh vs. 588 kWh, and $138 vs. $93) than for those who did not
take part in the survey. This difference in consumption levels could explain why
consumers opted to take energy-efficiency surveys in the first place. The estimation
electricity usage, in kWh. The graph indicates a discontinuity in current usage at $50 for
households earning less than $35,000. For those who paid slightly more than $50 in the
previous month, the discontinuity shows a decrease in usage. The remaining graphs in
Figure 1 show polynomial smoothing functions for ΔkWh and LN(kWh), respectively,
8 Although, this research focuses on whether a given month’s billing information discontinuously
predicts usage in the following month, we also tested two-month and three-month effects. There
is no evidence of such effects at any cutoff points.
14
and compare the results obtained by using these transformed variables. Both graphs
show similar results to the first graph; there are downward discontinuities in usage at the
$50 cutoff.
We also present similar graphs for the number of adults (as well as household
size), income, and weather. The graphs in Figure 2 present the evidence for each of
these.9 Since the identification strategy considers households on either side of the cutoff
order not to violate the design, there should be no significant discontinuities in the
baseline independent variables, and as the three graphs indicate, there are none. This
validity check confirms the consistency of the results for the $50 cutoff among those
earning less than $35,000. Table 3 shows that among all the estimated cutoff points ($10–
$100), there is strong and consistent evidence of discontinuity only at $50. These
electricity consumers, especially for those whose bill ranges from $38.78 to $61.22.
income between $50,000 and $74,999. In this case, the cutoff point is $200, and it
confirms the role of inattention, since people pay greater attention to higher bills.
Households in this income group who are in the CARE program show a larger
discontinuity at $200 than the entire sample in this income bracket. Appendix Figure A1
presents the graphical results for survey participants with low incomes who are also
CARE plan customers. Although the magnitude is slightly higher (as measured by kWh),
participants, who is in the CARE plan, and randomly selected low-income customers. It
9
Income is categorical in the data. However, we present results for income for comparison purposes.
15
is also consistent with the baseline covariates. We also estimate and plot similar graphs
for survey participants as random accounts for HEES participants, and there is no
evidence of significant and consistent discontinuities at any other cutoff points for other
income groups. These findings suggest that among the survey participants, only low-
income customers with larger household sizes will respond to billing information if they
have developed a mental threshold and respond when it has been crossed. This could also
explain why households participated the survey. That survey participants had higher rates
We begin by presenting the local linear estimates for the other factors, testing the
estimations for the number of adults, income, weather, and marital status. There is no
significant discontinuity in any of the variables. The estimation results, taken together
with the graphical results, support the treatment of households near the cutoff as
exchangeable. That the baseline covariates are not significant at the cutoff points suggests
Table 1 shows the estimation results for the entire sample of low-income (below
estimated discontinuity in kWh is significant to the 5% level when using the optimal
bandwidth, 11.22, and also at half the bandwidth. It is not significant when using double
the bandwidth. All three estimations are negative, as hypothesized. Crossing the $50
threshold results in a decrease in usage of 11.57 kWh the following month, using the
optimal bandwidth. For the transformed dependent variables, ΔkWh and LN(kWh), the
16
estimated discontinuity is significant for all bandwidths, at least to the 10% level. The
optimal bandwidth suggests the change in energy consumption from one month to the
next is 9.5 kWh less for individuals who cross the $50 threshold. The optimal bandwidth
also shows households that are above the $50 point use 5.3% less energy the following
month. The results show that people substantially reduce their energy consumption when
present a simple calculation of the realized savings for the sample. The optimal
bandwidth for the kWh estimation is 11.22 (using Imbens and Kalyanaraman’s (2012)
method), which considers households with bills ranging from $38.78 to $61.22.
However, the energy savings only applies to those with bills between $50.00 and $61.22.
In the sample, there are 7,039 observations for those with incomes below $35,000.
Therefore, the energy savings in the sample is -11.57kWh×7,039 = -81,441 kWh. Since
the data cover three years, the generated savings were approximately 27,147 kWh
annually. The number of households that fall into the affected range is 1.96% of the
entire sample. Since the sample is large and randomly selected, it is possible to infer that
the total number of people affected is approximately 1.96% of the IOU’s total customer
base. Using a conservative estimate of two million households as the total of the IOU’s
population, we can estimate the realized savings for the population. A population of two
of the monthly bills are for individuals with an income of less than $35,000 and fall
between $50 and $61.22, then there are a total of 470,400 monthly bills. Using our
17
optimal bandwidth estimate of -11.57 kWh, the estimated realized savings in the
usage for the entire sample is 588.1kWh, or 7,057.2 kWh annually, so the estimated
metric tons of carbon dioxide emissions, or about $79,000 in social costs, assuming $21
per metric ton of carbon dioxide (EPA, 2015; Greenstone, Kopits, and Wolverton, 2013).
It is worth looking more closely at that part of the low-income group with
incomes between $25,000 and $34,999. Tables 4 and 5 show the discontinuity at the $50
threshold, a decrease of 17.80 kWh, significant at the 5% level. For this income group,
the household change in electricity consumption from one month to the next is 18.28
kWh less, which suggests that households that were above the $50 point used 7.27% less
energy the following month. The other income groups, $35,000 to $49,999, $50,000 to
$74,999, and $75,000 to $99,999 were tested using the same method. Table 6 reports the
results for those earing $35,000 to $49,999 per year. There is no clear evidence of
inattention by this income group at any cutoff points. Also, the effect is limited to
households on the CARE program. Tables 7 and 8 provide evidence of discontinuity for
those earning $50,000 to $74,999 a year. The salient cutoffs for this group (and for higher
income groups more generally) are higher than for low-income households; this is
consistent with inattention. For households with an estimated annual income between
$50,000 and $74,999, $200 is an important cutoff. The estimated effect, using the
optimal bandwidth, is -118.1 kWh for CARE plan customers and -54.35 kWh for the
entire sample. The results vary greatly for the other estimated bandwidths, however,
18
ranging from -62.9 to -199.6. Table 9 contains the estimation results for the group with
annual incomes from $75,000 to $99,999. There is no discontinuity at any threshold other
than $200, where there is an upward jump. However, this result does not remain
We also test for incomes greater than $99,999, and there are no discontinuities
there, either. These findings are aligned with the literature, which shows that price and
income elasticity of demand for electricity is generally small, and significantly different
from zero. The Reiss and White (2005) study of household electricity demand shows that
price elasticities vary with income and decrease as income increases (i.e., 0.49 to 0.29).
According to Costa and Kahn (2010) in the California residential electricity demand
study, income elasticity varies between 0.05 and 0.173, which also suggests income
elasticity is very low. Borenstein (2010) discusses positive and low-income elasticity of
demand for electricity. Such low elasticity is consonant with customers at higher income-
levels being less likely than those with lower incomes to pay attention to their bills and
provides more reason to focus mainly on low-income households, who are more likely to
be sensitive to costs and responsive to price hikes than those in any other income group.
These finding are consistent with the DellaVigna (2009) inattention model and
consciousness. This study makes two critical additions to this literation. First, as income
increases, the thresholds are also rise. Second, the discontinuities start to disappear
beyond the low-income level, at which point it is not necessary to check for robustness
with baseline covariates. Researchers might profitably address greater inattention and
biases at higher income levels. Additionally, we will likely get more solid results if we
19
could use an income variable that is not estimated but is the actual household-level
annual income.
We estimate the inattention parameter (𝜃) using equation (4) in section 3. To our
knowledge, this is the first attempt to calculate the inattention parameter for residential
energy consumption. We show that (for low-income households), crossing the $50
threshold results in a decrease in usage by 5.3% the following month. The optimal
bandwidth is 11.22 (or 22.4% above the threshold) and energy savings occur only for
those households with bills between $50 and $61.22. In addition, we use price elasticity
at the household income levels calculated by Reiss and White (2005). We rely on Reiss
and White’s (2005) results for two reasons. First, California has a non-linear tariff
structure, and our data does not include tier identification for individual households.
Second, their categorization of income groups is very similar to ours. We use elasticity
values for income between $18,000 and $37,000, which is – 0.34. Plugging these values
5.3
into equation (4) yields an estimate of 𝜃 = 22.4∗0.34 ≅ 0.7. 10 This implies that even when
households increase their attention at the cutoff point, they tend to ignore the actual (i.e.,
Finally, Table 10 contains the estimates of the triangular kernel local linear
using the same regressions to check the robustness and replicability of the results. As
10
Studies have shown that the degree of inattention is context specific. For instance, Chetty et al.
(2009) report 0.75 for non-transparent taxes, and the study done by Lacetera et al. (2012) yields
0.31 for odometer values in car sales.
11
Using regression estimations, we also find that households ignore the digits beyond the leftmost
digit of the billing numbers. In addition, since we do not observe discontinuities in other possible
cutoff points, we do not calculate the average of the degree of inattention.
20
5. Concluding Remarks and Policy Implication
Inattention to the costs of electric bills exists, but only up to a certain threshold, at
which point consumers become responsive to their past expenditures. In other words, as
the left-most digit in the electricity bill becomes more attributable and hits a threshold,
such as $50, consumers’ attention increases. The studies suggest “an unwarranted
make the information attributable, identifiable, round, and symbolic (Mitchell, 2011). In
customers have mental thresholds; they are responsive and pay greater attention when
their expenditures pass this value. We also show that even at the threshold, consumers
still tend not to perceive the full price, whether they passed the mental threshold or not.
Still, the threshold response among the low-income group generates energy savings
In other words, 770 households are taken off the grid. Low-income customers who
participated in the energy survey and in the CARE plan exhibit similar behavior during
the pre-survey period.12 There were also similar, but not as consistent, savings among the
randomly selected higher-income customers in the CARE program. The results suggest
there is plenty of room for further research on consumer biases about electricity
consumption.
attention. As previous studies suggest, the one area in which the effect of limited
12
The discontinuities observed during the pre-survey period dissipate in the post-survey period. See
Appendix A (Tables A1 – A3) for estimation results.
21
market is one in which small inefficiencies by households can add up to very substantial
financial losses for the customer and to a great waste of a environmental resource in the
absence of appropriate policies (Allcott and Taubinsky, 2015). Earlier works suggest that
(Congdon, Kling, and Mullainathan, 2011). In California, CPUC has mandated all
starting to realize the power of decision heuristics, in contrast to the classical approach,
The many studies in behavioral economics and marketing provide evidence that
price is not the only mechanism for changing the demand for a good—altering decision
biases and heuristics can also play a role (Allcott, and Mullainathan, 2010). Although
acknowledging behavioral failures have proven effective for outside the energy arena,
adoption of these concepts and interventions by energy providers has been slow. Yet as
Thaler and Sunstein (2009) argue, paternalistic liberalism could help policymakers
This is especially true in energy markets, where pricing is complex and not often salient
can help draw the attention of those with biases to prices but would not affect those
13
In Decision (D.).12-11-015, the CPUC encouraged utilities to “initiate a process for expansion
of the definition of behavioral programs as well as initiating additional program activities in this
cycle. Nothing prohibits the utilities from going beyond this minimum level and definition. If
there is consensus on additional types of activities in the behavioral area that would be beneficial,
the utilities may initiate them as soon as possible utilizing the program and administrative
flexibility they have already been granted and/or they may seek specific authority from the
Commission, if necessary.”
22
without biases (Allcott, 2014). Thus, our results suggest that for policymakers to change
consumer behavior and conserve energy and resources they must make cost information
more salient, to close the gap between actual and perceived prices. For the consumers
studied here, the goal would be to get households that receive bills of slightly less than
$50 to act as if those costs were $50 or slightly more. Since the theoretical, empirical,
and anecdotal evidence all suggest that people perceives 49 as 40, it should be possible to
design an electricity bill that induces cognitive limitations and increases the salience of
the information. One potential change would be to use only rounded figures when
billing. If a customer’s bill is for $49.50, the customer would still be responsible for
paying $49.50, but as part of the bill, utilities could provide a salient, attention-grabbing
rounded total.
The empirical investigation here already provides evidence that even without any
behavioral intervention, a bill that captures the consumers’ attention would lead to at least
Sexton (2015) investigates automatic bill payment (ABP) programs, which reduce price
salience, and their effect on electricity consumption. The results suggest that a decline in
customers. This suggests that such programs may counteract energy conservation
objectives. Therefore, the creation of more price-salient billing information becomes even
more important for achieving greater energy efficiency. The implications of our findings
are not limited to residential electricity markets but might also apply to the provision of
23
The earlier literature in this field argues that people are rationally inattentive to
the cost of electricity (Costa and Kahn, 2010; Sallee, 2014). The results of this study,
however, show that the rational-inattention argument is true only to that a point at which
electricity bills hit mental thresholds and become attributable and salient. This is
particularly true for low-income households. In order to highlight the importance of our
even smaller drop of 0.3% for households in the lowest decile. The contribution of this
thresholds, which it also shows vary for different level of income groups.
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Figures and Tables
Figure 1: Polynomial Smoothing Function of kWh, ΔkWh, and LN(kWh) at $50 Cutoff:
Income < $35,000
Note: Income < $35,000. Bandwidth (kWh) = 11.22, Bandwidth (ΔkWh) = 11.29 and
Bandwidth (Ln(kWh)) = 1.89. Triangle Kernel
30
Figure 2: Polynomial Smoothing Function of # of Adults, Income, and Weather (CDD)
at $50 Cutoff: Income < $35,000
Note: Income < $35,000. Bandwidth (kWh) = 11.22, Bandwidth (ΔkWh) = 11.29 and
Bandwidth (Ln(kWh)) = 1.89. Triangle Kernel. There are no significant discontinuities at
the cutoff points for baseline covariates.
31
Figure 3: Polynomial Smoothing Function at $200 Cutoff: $50k ≤ Income < $75k.
The top figure is for customers in the CARE program, and the next figure is for the entire
sample.
Note: $50k ≤ Income < $75k. Bandwidth = 20.06. Bandwidth (CARE) = 19.91. Triangle
Kernel
32
Table A: Description of Variables
Bill amount Monthly billing information of the randomly selected customers. 92.92 91.48
Monthly bill amount (< $35k) Monthly billling information for households of income less than $35,000. 64.16 68.63
Monthly billling information for households of income between $35,000
Monthly bill amount ( $35k & $50k) 68.59 67.33
and $50,000.
Monthly billling information for households of income between $50,000
Monthly bill amount ( $50k & $75k) 86.87 78.23
Random Account
and $75,000.
Monthly billling information for households of income greater than
Monthly bill amount ( > $75k) 111.5 103.3
$75,000.
Income as estimated by the IOU. It is a categorical variable with thirteen
different income brackets. Minimum is $1–$15000, maximum is $250,000.
Income In this study, incomes greater than $100,000 merged in single category 4.61 1.75
The California Alternate Rates for Energy (CARE) program, offers lower
CARE Program electricity tier pricing to qualifying customers, based on income and 30
household size.
Domestic Plan Tier plan that offers standard tier prices, higher than for CARE members 60
Household Size (Range 1-8) Number of people in the household. Values range from 1–8 2.98 1.84
Number of Adults Number of adults in the household. Values range from 1–8 2.55 1.5
Home/Condo Owner Percentage of customers who owns house or condo 72
Renter Percentage of customers who rents their house 6
33
Data Variable Name Description / range of values Mean St.D. %
Monthly Electricity consumption in kWh data from 2009 January –2011
kWh Usage December for roughly 76,000 energy efficiency survey participants from 825.38 885.6
all income groups (2,730,619 observations)
kWh Usage: Pre-Survey Period Monthly electricity consumption in kWh for pre-survey period 845.9 912.7
kWh Usage: Post Survey Period Monthly Electricity Consumption in kWh for post-survey period 784.1 826.9
Bill amount Monthly billing information of the survey participants. 138.23 151.23
Bill amount - Pre-Survey Year Monthly billing information for the survey participants before the survey. 140.62 154.93
Energy Efficiency Survey Participants
Monthly bill amount (< $35k) Monthly billling information for households of income less than $35,000. 108.3 105.6
Monthly billling information for households of income between $35,000
Monthly bill amount ( $35k & $50k) 106.2 95.2
and $50,000.
Monthly billling information for households of income between $50,000
Monthly bill amount ( $50k & $75k) 117 98.2
and $75,000.
Monthly billling information for households of income greater than
Monthly bill amount ( > $75k) 149.1 133
$75,000.
Bill Amount - Post-Survey Year Monthly billing information of the survey participants post survey period. 133.4 143.4
Monthly bill amount (< $35k) Monthly billling information for households of income less than $35,000. 98.93 83.6
Monthly billling information for households of income between $35,000
Monthly bill amount ( $35k & $50k) 100.7 87.7
and $50,000.
Monthly billling information for households of income between $50,000
Monthly bill amount ( $50k & $75k) 111.2 91.2
and $75,000.
Monthly billling information for households of income greater than
Monthly bill amount ( > $75k) 139.7 115
$75,000.
Income as estimated by the IOU. It is a categorical variable with thirteen
different income brackets. Minimum is $1-$15000, maximum is
Income 5.6 1.75
$250,000. In this study, incomes greater than $100,000 have been
merged into a single category
The California Alternate Rates for Energy (CARE) program, offers lower
CARE Program electricity tier pricing to qualifying customers, based on income and 12.68
household size.
Domestic Plan Tier plan that offers standard tier prices, higher than for CARE members 44.97
34
Household Size (Range 1-8) Number of people in the household. Values range from 1-8 3.5 1.79
Adult Size Number of adults in the household. Values range from 1-8 3 1.5
Home/Condo Owner Percentage of customer who owns their dwelling 90
Renter Percentage of customers who rent their dwelling 8
Age of the house in which utility customer lives. Categorical variable.
House Age Ranges as follows: New (Built 2006 or after), 2002-2005, 1993 - 2001,
before 1978 and etc.
35
Randomly Selected Customers
Table 1: Triangle Kernel Local Linear Results: Income < $35k, $50 Cutoff
36
Table 2: Triangle Kernel Local Linear Results for Other Factors: Income < $35k, $50
37
Table 3: Triangle Kernel Local Linear Results for Different Cutoff Points: Income < $35k
RDs for each Changes at Left Most Digit Numbers – Cutoff Points
Bandwidth $ 10 $20 $30 $40 $50 $60 $70 $80 $90 $100
100% -3.340 4.797 -5.123 4.547 -11.57** -2.555 6.165 -14.84 -9.058 -16.47
(4.821) (3.281) (3.744) (5.038) (5.240) (7.831) (8.374) (10.44) (11.92) (14.95)
50% -0.285 3.745 -7.794 0.427 -19.62*** -7.855 -3.283 -10.17 -7.042 -33.13
(6.432) (4.605) (5.122) (7.080) (7.227) (11.16) (11.35) (15.01) (17.28) (20.91)
200% -8.61** 8.702*** -5.364** 2.519 -5.570 -3.498 1.590 -6.087 -9.688 -0.627
(3.840) (2.380) (2.699) (3.592) (3.852) (5.582) (6.111) (7.303) (8.198) (10.53)
Optimal 6.33 7.48 10.04 9.22 11.22 10.04 13.01 13.47 15.243 12.03
Bandwidth
Observations 64,832 64,832 64,832 64,832 64,832 64,832 64,832 64,832 64,832 64,832
Note: Standard errors in parentheses. Estimated threshold listed as regression titles.
*** p<0.01, ** p<0.05, * p<0.1
38
Table 4: Triangle Kernel Local Linear Results: $25 ≤Income < $35k, $50 Cutoff
39
Table 6: Triangle Kernel Local Linear Results: $35k ≤ Income < $50k, CARE Program participants and entire Sample. There are no
significant and consistent discontinuities for this income group.
Bandwidth kWh kWh (CARE) kWh kWh (CARE) kWh kWh (CARE)
40
Table 7: Triangle Kernel Local Linear Results: $50k ≤ Income < $75k, CARE Program
participants and entire Sample.
Table 8: Triangle Kernel Local Linear Results for Other Factors at $200 Cutoff:
$50k ≤ Income < $75k, CARE Program participants and entire Sample
41
Table 9: Triangle Kernel Local Linear Results: $75k ≤ Income < $100k, CARE Program participants and entire Sample
42
Table 10: Triangle Kernel Local Linear Results – computed using bootstrap. Bootstrapped standard errors were estimated using the
same regressions tested earlier to check the validity of the RD method. Bootstrapping gives results almost identical to the earlier
estimation.
43
APPENDIX A
Table A1: Triangle Kernel Local Linear Results of Pre – and Post – Survey Period:
Income < $35k of HEES participants, $50 Cutoff.
Table A2: Triangle Kernel Local Linear Results of Pre - and Post – Survey Period:
Income < $35k of HEES participants, $100 Cutoff.
44
Table A3: Triangle Kernel Local Linear Results of Pre – and Post – Survey Period:
$50k ≤ Income < $75k of HEES participants, $200 Cutoff.
Note: Income < $35k and in CARE plan. Bandwidth = 12.57. Triangular Kernel.
45