Impact Matrix Determine re-usable parts

Uncertainty Stakeholder Engagement Plan

Change strategy & tactics Determine Propose new state
Lack of trust Resistance Mitigation Plan
Change Agents KPIs & milestones Eliminate chaos
Personal reasons Communication Plan
Actions to take Align drivers for change
Inflexibility
Execute Engagement Plan
Execute Communication Plan
Monitor responsiveness
Loss of power Adjust actions to response
Lack of skills Plan change Determine
Approve strategy &
Fear of redundancy
Identify success Recombine
Change actions Engage
sources of criteria
stakeholders
resistance

Magnitude

Organisation
Risks Freeze
TRANSITION

Culture Evaluate Implement

Duration Technology/
change Deploy new tools &
impact processes processes
Processes Location
(enablers)
Unfreeze

Technology

Time
Change
Management
Execute Resistance Mitigation Plan
Identify Facilitate Support quick wins through
Cost acceptance demonstrations of improvements
constraints across the business
of change
Org. readiness

Demonstrate added value

of changes
Document
existing context
Behavioural
Determine Implement change
Deploy new practices & policies
Determine what, where, why &
how should be changed
scope change
of change (organisation) Demonstrate efficiency
of change (new way of work)
Map change to
organisational landscape
Organisational
Modify organisational
culture
vision
change

Identify drivers Measure Modify organisational

for change success values & themes
Technology

Monitor established KPIs Reinforce change through

communication of new practices
Market demand

Measure against
success criteria Facilitate change of beliefs
New business need

Think of improvements
Process bottlenecks

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