5/8/2020 Value Stream Maps for Non-manufacturing Processes

Value Stream Maps for Non-manufacturing Processes

What kind of office wastes can be addressed by Value Stream Mapping?

long lead times
work queues
excess paperwork and redundant approvals
incomplete and inaccurate information
complex tracking procedures

What are the steps to Value Stream Mapping for non-manufacturing processes?
Identify the value stream or process to be mapped. Decide where improvements should be made in
business processes or functions.
Map the current state. Chart and analyze the current flow of data, resources, and effort to complete
the process or function. This will help to identify areas in need of improvement.
Map the future state. Draft a new process flow without the redundancies and inefficiencies of the
original.
Achieve the future state. Implement the new process flow and monitor for improvements. Revise as
required.

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