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Instruction Manual

Car Black Box


Full HD car video camera

3
CONTENTS
• Car Black Box AFTER SALES SUPPORT W2
• Suction cup car holder
• USB car charger
• USB cable
AUS 1800 623 432
• Instruction manual
• Warranty card
MODEL: CBB 3 PRODUCT CODE: 38070 11/2014 YEAR WARRANTY
Car Black Box

Warranty Details
The product is guaranteed to be free from defects in workmanship and parts for a period
of 36 months from the date of purchase. Defects that occur within this warranty period,
under normal use and care, will be repaired, replaced or refunded at our discretion.
The benefits conferred by this warranty are in addition to all rights and remedies in respect
of the product that the consumer has under the Competition and Consumer Act 2010 and
similar state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.

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Dear customer,
Congratulations on purchasing a high quality Maginon product. You have acquired a modern
full HD Car Black Box with excellent technical features and respective accessories,
which is particularly easy to operate. Please study this information in detail observing,
in particular, the safety instructions.
The device comes with a 3 year warranty. You will need the enclosed warranty card and your
sales receipt in the event of the Car Black Box developing a fault. Keep these in a safe place
together with the Instruction Manual. Please include the Instruction Manual when
passing on the Car Black Box to a third party.

1. Contents of box
Carefully remove the Car Black Box from packaging and check that all of the below parts are
contained in the box:
1. Maginon Car Black Box CBB 3
2. USB car charger
3. USB cable
4. Suction cup car holder
5. Instruction manual
6. Warranty documents

Note:
• Remove protective foil from display, if applicable, from the lens and from the suction cup of
the Car Black Box, by pulling the protruding tab.
• Caution! Keep plastic bags out of reach of babies and small children, due to danger
of suffocation.

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2. Contents
INTRODUCTION 1
1. CONTENTS OF BOX 1
2. CONTENTS 2
3. SAFETY AND WARNING NOTICES 4
4. YOUR CAR BLACK BOX 7
4.1. Description of parts 7
4.2. Overview of device 8
4.3. Installing the Car Black Box 10
4.4. Charging the battery 11
4.5. Inserting and removing the memory card 12
5. MENU SETTINGS 13
5.1 Video mode 13
5.2. Photo mode 14
5.3. Playback 16
5.4. Setup 16
6. USING THE CAR BLACK BOX 18
6.1 Video recording 18
6.2. Taking photos 19
6.3. Playback recordings 19
7. CONNECTING TO A COMPUTER AND TV 20
7.1. System requirements 20
7.2. Transferring files 21
7.3. Webcam operation 21
7.4. Connecting to a TV 21
8. TECHNICAL SPECIFICATION 22

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9. WARRANTY AND SERVICE 23


10. CONFORMITY 24
11. CLEANING 24
12. DISPOSAL 25

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3. Safety and Warning notices


Incorrect use of the Car Black Box and accessories can be dangerous for you and others and
can damage or destroy the Car Black Box. We therefore ask you to read and strictly observe the
following hazard, safety and warning notices.

Intended use
„„ This Car Black Box is intended for taking video clips and digital photos. It has been
designed for private use and is not suitable to be used for commercial purposes.

Hazards for children and persons with limited ability to


operate electronic equipment
„„ The Car Black Box, accessories and packaging are not toys for children to
play with and should be kept away from children. There could be a risk of electrocution,
poisoning and suffocation.
„„ The Car Black Box and accessories may not be used by children or persons
with a limited ability of operating equipment. The Car Black Box and the car
power supply may only be used by persons that are physically and mentally able to safely
operate these devices.

Hazard of electrocution in case of wet and humid conditions


„„ The Car Black Box and accessories may not be exposed to dripping or spray
water. Containers filled with liquid, such as vases or glasses may also not be placed on or
close to the Car Black Box. There is a danger of fire and electrocution.
„„ Do not charge the Car Black Box close to water. As there is a danger of fire
and electrocution. In particular take care in case of rain, snow, on the beach or near water
and protect your Car Black Box from moisture and humidity.

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„„ Also do not use the Car Black Box in areas exposed to high humidity or considerable
amounts of steam, smoke or dust. There is a danger of fire and electrocution.
Electrical hazard
„„ Switch off the Car Black Box if a foreign body or liquid has entered the
Car Black Box. Wait until completely dry before use, due to danger of fire and
electrocution.
„„ Switch off the Car Black Box, if the Car Black Box has been dropped or its
housing is damaged. There is a danger of fire and electrocution.
„„ The Car Black Box may not be dismantled, modified or repaired, as there is a
danger of fire and electrocution.
„„ Use the supplied car power supply and only with the rated mains voltage specified on
the rating plate. As this can cause danger of a fire and electrocution.
Disconnect the Car Black Box from the power by pulling the car power supply out of
the cigarette lighter socket. As long as the car power supply is inserted it can continue to
consume power and represent a hazard source.

Damage from heat – fire hazard


„„ Do not leave the Car Black Box in places that are susceptible to
considerable increases in temperature. The housing and internal parts may be
damaged, which in turn could cause a fire.
„„ Do not wrap up the Car Black Box or place on textiles. This could produce a
build up of heat in the Car Black Box that could cause deformation of the housing
and may represent a fire hazard.

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Hazards of using the rechargeable battery


„„ Danger of explosion in case of incorrect removal of the battery or use of incorrect type of
battery.
„„ Never expose the batteries to excessive heat such as sunlight, fire, etc. This is a
fire or explosion hazard. Do not store the batteries near fire, stoves or other sources of heat.
„„ The batteries may not be thrown in fire, short circuited, completely
discharged, deformed or disassembled. There is a fire and explosion hazard.
„„ Dispose the batteries promptly and properly, observing any local hazardous waste
regulations. Do not burn or bury them.

Injuries and material damage


„„ Only place the Car Black Box on sturdy surfaces. The Car Black Box could
otherwise fall or topple over, causing damage or injury.
„„ Only use the car power supply specified for the Car Black Box. No liability
shall be accepted for damage caused by an incorrect car power supply.
„„ Ensure that the LCD display is not subjected to impacts or concentrated
pressure. This could damage the glass of the display or cause the display liquid to leak out.
In case the liquid comes in contact with your skin, rinse immediately with clean water. In
case of contact with eyes, consult doctor immediately.
„„ Damage to the electronics, display or lens caused by external influences, such
as impacts, falls or others are not covered by the warranty and shall thus be charged for.
„„ Do not switch on the Car Black Box light when close to other people’s eyes.
This could damage their eyes.
„„ Do not drop or bump the Car Black Box. Handle with due care as the Car Black
Box could otherwise be damaged.

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4. Your Car Black Box


4.1. Description of parts

2
1

1. Maginon® CBB 3 3. USB cable


2. Suction cup car holder 4. USB car charger (without illustration)

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4.2. Overview of device


7 9
8

1 2

11
10
12
3 6
5 4

Button Function
1 Camera ON/OFF On and off switch. Keep button depressed for approx. 3 seconds to
switch device on or off.
IR Lights Short press to switch the IR Lights on and off again.
2 OK Confirms a selection.
Show and hide menu. The USB menu is activated if the Car Black Box
3 MENU is connected to the computer. Press short to bring out function setting
menus, press continuously to shift between setting options.
4 UP Move up in menu / zoom in 1x-4x.
5 DOWN Move down in menu / zoom out 4x-1x.

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Mode selection: video recording, photos, audio recording, playback.


6 MODE
In menu: set values.
Insert a SD/SDHC memory card into the device to record videos or
7 SD CARD SLOT
photos.

8 AV OUT Connect the device with your TV by using an AV cable (not included).

9 BATTERY COMPARTMENT Rechargeable Li-Ion battery.

Connect your device by using the supplied USB cable with a computer;
10 USB PORT
to charge the battery, use the USB cable and the USB charger.

11 HDMI PORT Connect the device with your TV by using a HDMI cable.

12 IR LIGHTS 6 IR Lights for night vision recordings.

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4.3. Installing the Car Black Box

5
1

1. Mounting plate
2. Lever
3. Suction cup
4. Pivot joints
5. Securing bolts

Screw the Car Black Box on the top security bolt of the suction cup car holder. Use the mounting
plate (1) to fix the camera in right position.

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Open lever (2) of the suction cup and press suction cup firmly against windscreen. Once in
position, push down lever (2) completely. The suction cup should now be securely fastened
to the windscreen. To release the suction cup from the windscreen pull again at tab (3) of the
suction cup.

To adjust the Car Black Box, slightly release bolts (5) from both pivot joints (4) of the holder and
adjust position of the Car Black Box as required. Tighten bolts again.

Note:
• Caution: Always ensure that the Car Black Box is attached to the windscreen in such
a way that the view of the driver is not impaired!
• The windscreen must be clean and free from grease to provide a secure hold.

4.4. Charging the battery


To charge the battery either connect the Car Black Box to the computer using the USB cable or
plug the USB car adapter to the cigarette lighter socket located in your car. Use one of two USB
ports of the supplied USB car adapter to charge the Car Black Box.
Whilst charging, the red control LED will be lit on the Car Black Box. From full discharge the
battery is charged within approx. 2-3 hours.

Note:
• Videos and pictures can be taken during charging.

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4.5. Inserting and removing the memory card

Prior to any recording, a memory card must first be inserted into the Car Black Box. Insert
memory card into Car Black Box as shown until it clicks into place.

To remove the memory card, press against the card until it protrudes slightly from the device
and is ready for removal.

For Full HD quality recording (1920 x 1080 pixels) use SDHC memory cards of class 6 or higher.

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5. Menu settings
5.1. Video mode
For video record settings first press the MODE button to select the Video mode. Then press the
MENU button to open the Video menu. The following setting options are available in the Video
menu:
Video Resolution
1080p FHD:1920x1080 Video recording at 1920 x 1080 pixels with 15 frames per seconds.
1080p:1440x1080 Video recording at 1440 x 1080 pixels with 30 frames per seconds.
720p: 1280x720 Video recording at 1280 x 720 pixels with 30 frames per seconds.
WVGA: 848x480 Video recording at 848 x 480 pixels with 30 frames per seconds.
VGA: 640x480 Video recording at 640 x 480 pixels with 30 frames per seconds.
QVGA: 320x240 Video recording at 320 x 240 pixels with 30 frames per seconds.

Note:
• For HD quality recording (1280 x 780 pixels) use SDHC memory cards of class 6 or higher.

Loop Rec
OFF: Loop recording off. Video recording ends as soon as memory card is full.
1, 2, 3 Minutes: Camera records videos of 1, 2 or 3 minutes. Video recording ends as soon
as memory card is full. The older clip will be replaced by the current clip.
EV
The brightness of videos can be adjusted within a range of -2.0EV (dark) to +2.0EV (bright).
Select the desired EV value by pressing the UP or DOWN button.

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Motion Detection
ON: Camera starts video recording as soon as a movement is detected in a
range of 5 metre in front of the camera lens. Camera must be switched on.
OFF: Motion Detection is disabled.
Audio
ON: Camera records video and audio.
OFF: Camera records video without audio.
Date Stamp
ON: Date and time are shown on video.
OFF: No date or time information on video.

5.2. Photo mode


For photo settings first press the MODE button to select the Photo mode. Then press
the MENU button to open the Photo menu. The following setting options are available in the
Photo menu:
Timer
Single, 2s Timer, 5s Timer, 10s Timer
Resolution
12M: 4032x3024, 10M: 3648x2736, 8M: 3264x2448, 5M: 2592x1944, 3M: 2048x1080,
VGA: 640x480, 1.3M: 1280x960
Sequence
ON: Camera takes 5 pictures.
OFF: Camera takes a single picture only.

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Quality
Economy: Low compression in JPEG format producing an excellent quality.
Fine: Medium compression in JPEG format producing a good quality.
Normal: High compression in JPEG format producing a standard quality.
Sharpness
Strong, Normal, Soft
White Balance
Auto, Daylight, Cloudy, Tungsten, Fluorescent
Color
Normal, Black & White, Sepia
ISO
Auto, 100, 200, 400
EV
The brightness of photos can be adjusted within a range of -2.0EV (dark) to +2.0EV (bright).
Select the desired EV value by pressing the UP or DOWN button.
Antishaking
ON: Digital stabilizer, avoids blurred pictures by handshake.
OFF: Digital stabilizer disabled.
Quick Reviewer
OFF: Preview of taken photos will be not shown on the screen.
2 Seconds: Automatic preview of the picture for 2 seconds after it was taken.
5 Seconds: Automatic preview of the picture for 5 seconds after it was taken.

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Date Stamp
ON: Date and time are shown on photo.
OFF: No date or time information on photo.

5.3. Playback
For playback settings first press the MODE button to select the Playback mode. Then press the
MENU button to open the Playback menu. The following setting options are available in the
Playback menu:
Delete
Delete Current Delete a single photo.
Delete All Delete all photos.
Protect
Lock Current Protect the current photo against accidental deletion.
Unlock Current Unlock deletion protection from the current photo.
Lock All Protect all Photos against accidential deletion.
Unlock All Unlock deletion protection from all photos.

5.4. Setup
To adjust the system settings of your Car Black Box, open the menu by pressing the MENU
button from any operating mode. Use the MENU button to change to the System menu. The
following setting options are available in the System menu:

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Set Date/Time
Set the date and time by selecting the value to be changed with the MENU button and change
value using the UP and DOWN buttons. Confirm settings by pressing the OK button.
Auto Power Off
Disable the automatic power off when camera is not in use.
Language
Select the desired menu language by pressing the UP and DOWN button and confirm your
selection by pressing the OK button.
TV Mode
PAL For playing back recordings on a PAL standard TV.
NTSC For playing back recordings on a NTSC standard TV.
Light frequency
Set the mains frequency to the mains frequency of your local power supply grid either to 50 or
60 Hz. This prevents flickering when using the Car Black Box under artificial light conditions. 50
Hz is the required frequency of the local power supply in Australia. The default setting of the
power frequency in the Car Black Box is 50 Hz.
Screen Saver
Off, 3, 5 or 10 Minutes.
Image Rotation
Rotates the videos if the camera must be installed upside down.
Carplate
Displays your car license number on the videos and pictures.

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Format
The memory card can be directly formatted in the Car Black Box. Please note that all data
contained on the memory card are erased during formatting!
Default Setting
This option is used to return all settings to the default settings. Confirm the resetting by
selecting “OK” or terminate the selection by pressing the MENU button.
Firmware Version
By selecting this option, the firmware version is displayed on the Car Black Box.

6. Using the Car Black Box


6.1. Video recording
Switch on the Car Black Box. The Default mode is Video mode. A video symbol appears in the
top left corner. Press the OK button in the video mode to start recording or end an active video
recording.
If motion detection has been switched on in the video menu, the Car Black Box starts recording
automatically as soon as a motion is detected. The automatically started recording session ends
when no further motion is detected. An automatically started recording can also be ended at
any time by pressing the OK button.

If the Car Black Box is connected to a car adapter or a power supply, it is automatically switched
on in Video mode and commences recording when a motion is detected. Where the Car Black
Box is connected to a cigarette lighter socket in a car, it will start automatically as soon as the
ignition is switched on. The Car Black Box is switched off again 5 minutes after
the ignition has been switched off.

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Note:
• The Car Black Box does not switch on automatically if it is connected to a computer.
• The auxiliary light cannot be switched on or off manually.

6.2. Taking photos


Switch on the Car Black Box and change to Photo mode using the MODE button.
A photo symbol appears in the top left corner when this mode has been selected. Press the OK
button in the Photo mode to take a photo.
Timed or series photos can be taken if the respective option has been selected from the Photo
menu.

6.3. Playback recordings


To play back video, photo and audio recordings, use the MODE button to change to the Play
back mode. A playback symbol appears in the top left corner when this mode has been selected.
Select the recording to be played back, using the UP and DOWN button. Where a video or
audio recording is available, playback can be started and ended by pressing the OK button.
Playback of video or audio recordings can be interrupted and continued by pressing the UP
button.

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7. Connecting to a computer and TV


7.1. System requirements
The Car Black Box is compatible with Windows XP, Vista, 7 and 8 as well as with MacOS and Linux
as USB removable storage device.
For use of the Webcam function Windows XP (Service Pack 2), Vista, 7 and 8 is, however,
required.
The following specifications are recommended for playing back and editing videos:

Windows®
„„ Pentium® IV, 2.4 GHz or higher
„„ Windows® XP/Vista/7/8
„„ 512 MB RAM
„„ 2 GB available hard disk space
„„ Unassigned USB port
Macintosh
„„ PowerPC G3/G4/G5
„„ OS 10.3.9 or later system
„„ 512 MB RAM
„„ 2 GB available hard disk space
„„ Unassigned USB port

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7.2. Transferring files


To transfer files from the Car Black Box to a computer, use the supplied USB cable to connect the
Car Black Box to a USB port of the computer. Switch on the Car Black Box and the USB selection
will appear on the display. Select “Mass Storage“ and confirm the selection by pressing the
OK button.
The computer will then show an additional drive (Windows: removable storage device, for
MacOS: unknown) allowing access to data contained on the Car Black Box memory card.

7.3. Webcam operation


To use the Car Black Box as a webcam, connect the Car Black Box to a USB port of the computer,
using the supplied USB cable. Switch on the Car Black Box and the USB selection will appear on
the display. Select “PC Camera“ and confirm selection by pressing the OK button.
The computer will then show a USB video device which you can use as a video source for other
programs (MSN Messenger, Skype, etc.).

7.4. Connecting to a TV
The image displayed on the Car Black Box can be transferred to a TV containing the HDMI port or
the AV port. Using the a HDMI cable, connect the Car Black Box to a HDMI connection of the TV.
Select the used HDMI port on your TV. Using an AV cable, connect the device to an AV connection
of the TV. Select the used AV port in your TV.

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8. Technical Specification
Model Maginon CBB 3
Sensor 1/4” CMOS sensor
Lens 120° wide angle
Focal length 12 cm ~ infinity
Display 2.4“ LTPS TFT colour display
Recording medium SD/SDHC memory card up to 32 GB
1920x1080 (15fps); 1440x1080 (30fps); 1280x720 (30fps);
Video resolutions
848x480 (30fps); 640x480 (30fps); 320x240 (30fps)
4032x3024; 3648x2736; 3264x2448; 2592x1944; 2048x1080;
Photo resolutions
640x480; 1280x960
File formats Video: AVI (motion JPEG), Photo: JPEG, Audio: WAV
Zoom 4x digital zoom
Exposure time 1/2 ~ 1/1000 sec.
Connections USB 2.0, HDMI AV out (NTSC, PAL)
Rechargeable Lithium Ion battery 1020 mAh
Power supply
USB car charger (input:12-24V, output: 5.0 V)
Battery life approx. 2 hours
Operating conditions Temperature 0-40°C, humidity 10-80%
Dimensions 108.5 x 62 x 33 mm

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Note:
• As part of improving our products, we reserve the right to make technical and
optical changes.

9. Warranty and Service


Our service outlets will be happy to assist you in case of problems with the operation of the
device or with any queries and problems.
The device comes with a manufacturer´s warranty of 3 years. Please see enclosed Warranty Card
for details.
Please contact our hotline prior to returning a defective device.
Service address:
QSL Manufacturer’s address
MAGINON® Service supra
Rear Unit 11, Slough Business Park, Foto-Elektronik-Vertriebs-GmbH
2 Slough Avenue, (off Rachael Close) Denisstr. 28A
Silverwater, NSW 2128 Australia 67663 Kaiserslautern
Tel.: 1800 623 432 Germany

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10. Conformity
The Manufacturer hereby declares that the CE marking was applied to the
product in accordance with the basic requirements and other relevant
provisions of the following CE Directives:
2011/65/EC RoHs Directive
2004/108/EC Low Voltage Directive
1999/5/EG R&TTE Directive
The EC Declaration of Conformity can be requested from the address specified on the Warranty
card.

11. Cleaning
CAUTION! Disconnect the USB car adpater from the cigarette lighter socket prior to any
cleaning.
Do not use a solvent, aggressive or abrasive cleaning agents for cleaning as these may damage
the surface.

Carefully clean the device with a soft cloth. Remove any stuborn stains by slightly wetting the
cloth, whilst ensuring that no moisture enters the device. Wipe the device until completely dry.

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12. Disposal
Dispose of packaging according to its type and in an environmentally friendly
manner using the provided collection containers. Batteries and rechargeable
batteries are not allowed to be disposed of with household waste. The
consumer is legally obligated to return the rechargeable batteries to the
designated collection facilities or the battery’s poin of sale. Batteries and
rechargeable batteries are therefore labelled with the adjacent displayed
symbol.

Your product has the symbol on the right. It means that electrical and electronic devices may not
be disposed of with household waste, but rather they must be brought to a separate
collection point. Through the proper disposal, you contribute to your old
device being appropriately collected, treated and used.
This will prevent any potential negative impacts on the environment and
health, that could develop through an inappropriate disposal.
Dispose of the video camera (without batteries) and the accessories
according to the respective current legal regulations.
For information, please contact the competent municipal departments.

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Car Black Box

Repair and Refurbished Goods


or Parts Notice
Unfortunately, from time to time, faulty products are manufactured which need to be
returned to the Supplier for repair.
Please be aware that if your product is capable of retaining user generated data (such as
files stored on a computer hard drive, telephone numbers stored on a mobile telephone,
songs stored on a portable media player, games saved on a games console or files stored
on a USB memory stick) during the process of repair, some or all of your stored data may
be lost.
We recommend you save this data elsewhere prior to sending the product for repair.
You should also be aware that rather than repairing goods, we may replace them with
refurbished goods of the same type or use refurbished parts in the repair process.
Please be assured though, refurbished parts or replacements are only used where
they meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may escalate
your complaint. Please telephone us on SUPPLIER TELEPHONE or write to us at:

supra
Foto-Elektronik-Vertriebs-GmbH
Denisstr. 28A
67663 Kaiserslautern
Germany
After Sales Support: 1800 623 432
(Operating Hours: Mon-Fri 08:00AM to 06:00PM EST)

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AUS 1800 623 432 MODEL: CBB 3 PRODUCT CODE: 38070 11/2014
supra
Foto-Elektronik-Vertriebs-GmbH
Denisstr. 28A 38070
67663 Kaiserslautern 11/2014
Germany 2612 9532

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