**** IT IS NOT VALID AS A BOARDING PASS ****

RESERVATION NUMBER
Razón Social: SKY Airline S.A.
RUT: 88.417.000-1 MEUFQX
Dirección: Av. del Valle Sur 765 - Huechuraba, Santiago, Chile.
Teléfono +56 23525600

PASSENGER INFORMATION

PASSENGER 1 NAME PASSENGER ID TKT NUMBER BOOKING DATE PASSENGER TYPE

VALESKA BARRAZA 113431385 6052208748325 25-02-2020 Adult

BOOKING DETAILS

Stgo Aeropuerto Arturo Merino Benitez Arica Aeropuerto Chacalluta FLIGHT

SKY H2 308
DEPARTURE (Local Time) ARRIVAL (Local Time)
FARE TYPE
11-03-2020 20:42 11-03-2020 23:20 Zero

INCLUDED IN YOUR FLIGHT

SEAT SELECTION STARPASS NO PET IN CABIN NO SPECIAL EQUIPMENT NO
NO UNNACOMPANIED MINOR PET IN HOLD NO INSURANCE NO
CHECKED BAG NO NO HANDBAG YES
CARRY ON BAG 1 GUITAR NO

Arica Aeropuerto Chacalluta Stgo Aeropuerto Arturo Merino Benitez FLIGHT

SKY H2 301
DEPARTURE (Local Time) ARRIVAL (Local Time)
FARE TYPE
05-04-2020 09:37 05-04-2020 12:07 Zero

INCLUDED IN YOUR FLIGHT

SEAT SELECTION STARPASS NO PET IN CABIN NO SPECIAL EQUIPMENT NO
NO UNNACOMPANIED MINOR PET IN HOLD NO INSURANCE NO
CHECKED BAG NO NO HANDBAG YES
CARRY ON BAG 1 GUITAR NO

PAYMENT DETAILS

PAYMENT INFORMATION
SUMMARY OF CHARGES PAYER NAME VALESKA BARRAZA
AIRFARE 56,980 CLP PAYER ID NO
INCLUDED SERVICES 17,380 CLP
SERVICE FEES 0 CLP TRANSACTION DATE 25-02-2020
TAXES 0 CLP TRANSACTION TYPE Sale
VAT/IGV 0 CLP PAID WITH MSCD
CHANGE FEES 0 CLP EXCHANGE RATE 1.0000
TOTAL 74,360 CLP PAYMENT AMOUNT 85,502 CLP
 REGULATION
CHANGES TO ZERO, LIGHT*, AND PLUS FARES
Changes in the date, flight, or route :are
allowed up to 3 hours before the departure of
the flight paying the fare difference, if
applicable, plus a change fee of CLP20,000 for
domestic flights or USD30 for each leg of an
international flight.
Changes of route are only allowed for legs
within the same country. Other route changes
do not apply.
*Light Fare is sold only through agencies.
Change of name : Changing names is allowed
paying an additional fee. See fees at
www.skyairline.com, “Product Price List”
section.
The “Change to Later Flight” is the only change
allowed after departure of the flight and can be
requested up to 2 hours after departure of the
flight paying an additional fee and subject to
availability. See fees at www.skyairline.com,
“Product Price List” section.
CHANGES TO FULL FARE
Changes in the date, flight, or route :These
changes are allowed up to 3 hours before the
departure of the flight at no cost, paying only
the fare difference per leg, if applicable.
Changing routes is allowed in domestic legs
only.
Change of name : Changing names is allowed at
no additional cost.
The “Change to Later Flight” is the only change
allowed after departure of the flight and can be
requested up to 2 hours after departure of the
flight paying an additional fee and subject to
availability. See fees at www.skyairline.com,
“Product Price List” section.
REFUNDS
Fares and additional services associated to the
ticket are non-refundable.
Boarding fees : Passengers not able to make the
flight are entitled to a refund of 100% of the
boarding fees paid.Refund of other fees or
taxes is made in accordance with the
regulations of each country.More information at
www.skyairline.com “Refunds” section.
USE OF THE TICKET
Each leg included in a ticket is independent,
and they do not have to be used in the order
issued.
VALIDITY
The validity of each ticket is limited to the date
and time of the flight.
BAGGAGE
ZERO FARE : 1 carry-on bag which can weigh up
to 20 kg and have the maximum dimensions of
25cm x 35cm x 45cm.
LIGHT FARE : 1 carry-on bag which can weigh up
to 20 kg and have the maximum dimensions of
25cm x 35cm x 45cm, and 1 personal item which
can weigh up to 20 kg and have the maximum
dimensions of 25cm x 35cm x 55cm.
PLUS FARE : 1 carry-on bag which can weigh up
to 20 kg and have the maximum dimensions of
25cm x 35cm x 45cm, 1 personal item which can
weigh up to 20 kg and have the maximum
dimensions of 25cm x 35cm x 55cm, and 1 piece
of checked baggage which can weigh up to 23
kg with total maximum linear dimensions of 158
cm.
FULL FARE : 1 carry-on bag which can weigh up
to 20 kg and have the maximum dimensions of
25cm x 35cm x 45cm, 1 personal item which can
weigh up to 20 kg and have the maximum
dimensions of 25cm x 35cm x 55cm, and 2
pieces of checked baggage which can weigh up
to 23 kg with total maximum linear dimensions
of 158 cm.
Important : These dimensions include handles,
pockets and wheels.
SEAT
If you purchased a Zero or Light Fare, you will
be assigned a random standard seat. If you
purchased a Plus Fare, you will be able to
choose a standard seat, and if you purchased a
Full Fare, you will be able to choose whichever
available seat you like. If you want to change
the type of your seat, go to
www.skyairline.com, “Manage your Flight”
section, and pay the price corresponding to the
seat chosen.
ON-BOARD FOOD SALE
On-board food sale is available in all our flights,
featuring a wide selection of snacks and
beverages for you to choose and enjoy. You can
pay in cash (Chilean pesos or US dollars), or by
credit card (Visa and Mastercard).
NECESSARY DOCUMENTATION
Passengers are solely responsible for obtaining
all necessary travel documents and making sure
they are valid at the time of the flight.
CHECK-IN TIME
If your trip is domestic and you have baggage
to check, you must arrive at the airport counter
2 hours before your flight and up to 40 minutes
before the scheduled departure time.
If your trip is international, you must arrive at
the airport counter 3 hours before your flight
and up to 60 minutes before the scheduled
departure time.If you checked in online and you
are only taking a carry-on, you can check in at
the boarding gate up to 1 hour before
departure. Arriving late to the airport may
result in you missing your flight.
PURCHASES MADE ON THE WEBSITE
The right of withdrawal established in Law
19.496 does not apply to purchases made by
electronic means or at a distance.
ADDITIONAL SERVICES PURCHASED
Remember that contracted terrestrial services
provided by third parties, such as hotel, car,
transfer and/or travel packages, among others,
are the sole responsibility of those third
parties from which you bought them. Likewise,
the terms and conditions of contracting these
terrestrial services are provided directly by the
third party with whom you have contracted.
To know more, we invite you to call our
Contact Center or to review the air transport
contract available at www.skyairline.com,
“Transport Contract” section.
 1. PASSENGERS RIGHTS
The following rules apply to flights governed by the rules of the Chilean
Aeronautical Code. For international flights to which the Montreal
Convention (the “Convention”) applies, the following rules shall apply for
these flights, and where not expressly indicated, the rules of the
Convention shall apply.
A. DENIAL OF BOARDING DUE TO OVERSELLING
In the event that it is necessary to refuse boarding to a passenger (who
showed up at the gate on time and whose Passenger Ticket was
previously confirmed on a given flight) due to overselling, the Carrier will
attempt to find passengers who are willing to give up their reserved seat
in exchange for compensations they would accept from the Carrier. If
there are no voluntaries, or their number is insufficient, and it is
necessary to refuse boarding to one or more passengers against their will,
the following rights shall arise:
1. 1. Passenger choice: a) To be boarded on the next flight that the Carrier
has available, or on an alternate transportation, if he or she decides to
persist in the air transport contract; or b) be reimbursed for the total
amount paid for the ticket, if he or she desists from the transportation
contract whose execution has not yet started, or c) if it is a trip with
stopovers and /or connections that has already started, the Passenger may
opt between:
i. Be boarded on the following available flight of the Carrier, or
in an alternate transportation, if he or she decides to persist in
the air transport contract.
ii. Be reimbursed for the unused portion (leg).
iii. To be returned to the starting point, with reimbursement for
the price of the ticket.
iv. Be reimbursed of up to 100% of the boarding fees of the
unused leg (s), in accordance with the regulations of each
country.
2. Financial Compensation: The Carrier must offer the passenger who was
denied boarding an amount equivalent to: a) U.F. 2 for flights of less than
500 kilometers; b) U.F. 3 for flights between 500 and 1,000 kilometers; c)
U.F. 4 for flights between 1,000 and 2,500 kilometers; d) U.F. 10 for flights
between 2,500 and 4,000 kilometers; e) U.F. 15 for flights between 4,000
and 8,000 kilometers; f) U.F. 20 for flights of more than 8,000 kilometers. In
relation to this compensation, bear in mind the following:
- That the Passenger who accepts this compensation shall not be able
subsequently to bring legal actions against the Carrier for refusing
boarding.
- That, if pursuant to the foregoing No. 1 numeral i), the passenger is
boarded on the next flight that the Carrier has available, and the
difference between the departure time in relation to the foreseen one for
the flight initially reserved is less than three hours, compensation shall
not proceed.
- It shall be understood as a “trip with stopovers and/or connections” that
whose arrival to the point of destination contemplates a starting point
and one or more intermediate stopovers and /or connections when they
are part of the same contract.
- Unaccompanied minors, persons with disabilities, passengers of
advanced age or with delicate states of health should be boarded on a
priority basis, as well as pregnant women that due to their condition may
require priority boarding, and in general, all passengers that for
humanitarian reasons qualified by the Carrier should be given priority
boarding.
3. Welfare benefits: If the Passenger decides to persist in the
transportation contract, the Carrier shall be obliged to the following
welfare benefits: a) Communications that the passenger must make,
whether by telephone, electronic or similar manner, if there is a
difference in the foreseen departure time for the initially reserved flight
greater than to three hours. b) Necessary foods and refreshments until
boarding on the other flight, if there is a difference greater than three
hours in the foreseen departure time for the initially reserved flight. c)
Lodging for passengers with return flight and for passengers with
outbound flight who have been denied boarding at a point of connection,
not resident in the city, locality or area of the departure airport, in the
event that a new flight is offered whose departure is, as a minimum, on
the following day to the programmed departure in the Passenger Ticket,
and provided that the passenger must stay one or more nights and the
waiting time to board the other flight so requires it. It shall be understood According to article 66°.7 of Law 29,571, Consumer Protection and
as “night” from midnight to 6:00 am. d) Mobilization from the airport to
the place of residence of the Passenger in the city, locality or area of the
departure airport, or to the lodging place and vice versa, in the event that
it is applicable. e) The arrangements and benefits that may be necessary to in favor of another fully identified consumer or to postpone the
continue the trip, in the event that the passenger loses a connecting
flight with a confirmed reservation. It is understood as a “connecting
flight” that whose arrival to the point of destination contemplates a
starting point, and one or more intermediate connecting points, when
they are part of the same contract.
4. Refund of Boarding Fees: In all cases in which passengers are not able
to make the flight they will be entitled to a refund of 100% of the
boarding fees paid, without prejudice to the other rights stated above.
B. DELAYS OR CANCELLATIONS
The Carrier is obliged to carry out the transportation in the date, hour
and other stipulated conditions. However, the Carrier may suspend,
delay and/or cancel the scheduled flight or modify its terms due to
security reasons or force majeure, such as adverse weather conditions,
war, civil insurrection, or threats against the aircraft. In these cases, any
of the contracting parties may rescind this contract, each bearing their
own losses.
Without detriment to the foregoing, in the event of delay or
cancellation of a flight, the affected Passenger shall have the following
rights: a) To board the following flight that the Carrier may have
available, or an alternate transportation, if he or she decides to persist
in the air transportation contract, whether the flight has not yet begun
or it has been initiated and is at a stop and/or connection. b) To the
welfare benefits indicated in the foregoing No. 3 letter A), provided that
the cause of the delay or cancellation be imputable to the carrier, when
the delay is more than 3 hours or in the case of cancellation, when the
flight offered departs more than 3 hours after the scheduled time of
the canceled flight and provided that the passenger decided to persist
in the air transport contract. c) Reimbursement of the total amount paid
for the ticket or the portion (leg) not used, as well as the corresponding
boarding fees, the latter in accordance with the regulations of each
country, if the Passenger decides not to persist in the contract, and the
time limits set forth in Article 133 B letter c) of the Aeronautical Code,
as stated in section d.2 below, have expired, whether or not the cause
of the delay or cancellation is imputable to the carrier. d)
Indemnification according to the Montreal Agreement of 1999 if it is an
international flight, or pursuant to the Aeronautical Code of Chile if it is
a national flight, insofar as it is for reasons attributable to the Carrier,
on the basis of the following rules, depending on the case in question:
(d.1) Montreal Convention of 1999:
Article 19: “The carrier is liable for damage occasioned by delay in the
carriage by air of passengers, baggage or cargo. Nevertheless, the
carrier shall not be liable for damage occasioned by delay if it proves
that it and its servants and agents took all measures that could
reasonably be required to avoid the damage or that it was impossible
for it or them to take such measures”.
Article 22, Number 1: In the case of damage due to delays in the
transport of people, the liability of the carrier for each passenger is
limited to the sum of 4,694 Special Drawing Rights (International
Monetary Fund).
Article 22, Number 2: In the transport of luggage, the liability of a carrier
in the case of destruction, loss, damage or delay of baggage is limited to
the sum of 1,131 Special Drawing Rights per passenger.
Article 22, Number 3: In the transport of cargo, the liability of a carrier in
the case of destruction, loss, damage or delay of baggage is limited to
the sum of 19 Special Drawing Rights per kilo.
Article 22, Number 5: The affected party may sue for a higher amount of
compensation in the cases of Article 22 N° 1 and 22 N° 2 above, if the
damage was caused by reckless action or omission of the Carrier, its
dependents or agents.
(d.2) Chilean Aeronautical Code:
Article 147: “The indemnification for delay in performing the
transportation of passengers shall not exceed 250 UF units for each of
them. Nevertheless, not other indemnification shall proceed if the
Carrier proved that it adopted all the necessary measures to avoid the
deed that caused the delay, or that it was impossible to adopt them”.
Article 133 Letter B c): The indemnification of article 147 shall proceed if
the delay or the cancellation is due to causes imputable to the carrier,
pursuant to the following:
i. If the delay was greater than three hours in relation to the
time of departure foreseen in the passage ticket.
ii. If at the time of cancellation, except if the passenger was
informed and another flight was offered which would allow
him/her to arrive his/her destination with no more than three
hours of delay in relation to the foreseen time.
For the purposes of communicating the cancellation, the Passenger,
when making the reservation or buying his/her ticket, shall inform the
Carrier, directly or through its authorized agents, his/her correct contact
data, such as address, telephone and electronic mail.
C. CONSUMER PROTECTION AND DEFENSE CODE (PERU ONLY)
Defense Code of Peru, which regulates the right of postponement and
endorsement of the national air transport service, the passenger who
requires to endorse or transfer the ownership of the acquired service
performance of the service in the same agreed conditions, must
communicate it beforehand, through the Contact Center, no less than 24
hours before the date and time scheduled for the provision of the
service, assuming only the expenses related to the issuance of the new
passenger ticket, which must not exceed the effective cost of such
issuance.