BUSINESS PROCESS MODELING

Practical Case Travel Agency

ITIW41
Miguel Angel Rivera Delgado
Luis Armando Lopez Moran
Gerardo Rangel Chumacero

3/20/2020
 Organizational Chart American Express Travel Agency

President & CEO

General Manager

Administrative Marketing and Sales

Financial Management
Management Department

Administrative Sales
service Accounting Shareholders Department
department

Personnel
Internal audit Air tickets Tourist packages
department
Job Descriptions
President and CEO:
Coordinate all activities related to the operation of the company in collaboration with the
general manager and area managers.
Internal audit:
Verify the effectiveness of the company's internal control and that all operations have
been recorded in accordance with generally accepted accounting policies and
principles.
General management:
To establish goals and objectives in coordination with the management units in charge,
this management will be in charge of issuing a report to the Presidency of the Company,
and based on the established goals and objectives, will evaluate the performance of the
managements that are under its responsibility.
Administrative Management:
It is responsible for ensuring the development of administrative activities and in addition
to reporting to the general management, those aspects that have to do with human
resources and general services.
Financial Management:
He will give guidelines to the departments in his charge so that they provide him with
financial information, which allows him to carry out the analysis of the financial and
economic situation of the company, proposing corrective measures according to the
circumstances.
Marketing and Sales Management:
Provide general management with the information that it requests, related to their area.
Inform general management about the operation of the sales department and discuss
with it about new sales policies, product lines, services and potential market.
Main operations of Travel Agencies.
Sale of air tickets.
Travel agencies accredited by the International Air Transport Association recognized by
IATA, the International Air Transport Association, sell the tickets on behalf of the
airlines, obtaining a commission that constitutes the main income for them, the
percentage ranges between 1% and 9%, established in international agreements of the
airlines on the sale of tickets. These commissions are deducted from the biweekly
payments made through the BSP (Billing and Payment Plan).
The Billig and Settlement Plan (BSP), is a system in which travel agencies cancel the
value of their sales to IATA, to liquidate each airline.
In addition, all documentation on tickets and reports is handled directly through this
association. Travel agencies not accredited by IATA, become intermediaries between
another travel agency and the traveler, from said sale they get a commission agreed
between both.
Sale of tourist packages.
Travel agencies make and promote what are called packages that are integrated tourist
services of transport, hotel, visits and transfers that, by obtaining special discounts with
service providers, allow them to offer trips that are very attractive to their clients. From a
package, since agencies constantly receive offers from hotel chains and wholesale
companies that, in different parts of the world, offer integrated hotel services, visits and
transfers, together with a large number of congresses and tourist fairs, where they
converge travel agencies to receive and offer their promotions. For all reservations
made by these agencies to hotels, shipping companies or trains, they are entitled to a
commission agreed between travel agencies and the companies that provide the
service.
Horizontal view model

Suppliers
Customers
Accounting
Sales
administration

Administrative department
Billing

Planes
Maintenance

Avaliable
Personnel Sells Department

Sell
Manage travels
resources

preparation of
flight ticket

preparation of
available
flights
Value chain

Business organization

Human Resources
Hotel Public tourism
Transport operators
accommodation services

Transport Proposal for a Travel package

Sale design
proposal stay deals