Christine D.

Waghorn, PMP
Personal Website: www.cwaghorn.weebly.com
Cell (518) 588-7518
E-mail: cwaghorn8@gmail.com

SUMMARY OF QUALIFICATIONS:
 Developed Technical Skills: Certified Project Management Professional (PMP); Certified Master LEAN Facilitator;
Certified Six Sigma Black Belt; Strategic Planning; Budgeting; Staffing/Payroll/Productivity; Program
Expansion/Consolidation; PMO Development
 Developed Leadership Skills: 15+ years Healthcare Management; Communication; Coaching/Mentoring; Patient &
Employee Satisfaction
 Self-Motivated: Able to set effective priorities and achieve immediate and long term goals; ensure workflow meets
deadlines
 Loyal: Proven longevity; support mission/vision/values; participate and help facilitate organizational activities; involved
in community events supported by the organization
 Dependable: Punctual; timely with projects
 Highly innovative!!! DISC personality profile = “Creative” Personality

DIRECT EXPERIENCE:
Sept 2017 - Present
Director – Performance Improvement
 Responsible for organizational performance improvement strategy including training,
tools and techniques, reporting and oversight structure.
 Responsible for development of organizational quality plan, metrics and improvement
strategies.
 Serve as primary resources for patient complaints and grievances
 Serve as legal liaison for the hospital
 Member of several hospital-wide Committees (Board Quality, Quality Oversight,
Environment of Care, Joint-Ops, Clin-Ops, Emergency Mgmt, P&T, and more)

July 2016 – Aug 2017 Director - Organizational Performance Improvement

 Serve as Project Management/LEAN/Six Sigma consultant for (21) enterprise strategic
projects
 Report project health to senior team monthly and make recommendations for corrective
action/solutions for stalled projects. Responsible for eliminating barriers to success.
 Responsible for development of new Project Management Office (PMO) including
organizational introduction, tools and techniques, reporting and oversight structure.
 Oversight of core PI strategies and communications within the organization, including
development of Regulatory Constant Readiness program.

Dec 2014 – July 2016
Organizational Performance- Logistics and Development Manager/Master Facilitator (promoted)
 Responsible for development of LEAN/6 σ/Process Improvement (PI) and expansion of
new LEAN leaders
 Served as project manager and LEAN consultant for large hospital-wide projects
 Responsible for oversight of project progress from all LEAN leaders
 Chaired Leadership Development Institute Events (off-site education for 250 leaders
3x/year)

Jan 2013 – Dec 2014 Service Line Business Manager (Multi-Dept): Radiology/Oncology/LEAN Leader (promoted)
 Managed business development and PI for (2) large hospital departments
 Managed large budget ($7.7M+ salaries, $4.6M+ non-salary)
 Capital budget planning and implementation

July 2009 – Jan 2013 Director of Inpatient Behavioral Health Services (lateral)
 Managed (3) inpatient nursing units (52 beds) and its entire operations
  Managed large budget ($4M+ salaries, $250K+ non-salary)
 Capital budget planning and implementation
 Lead initiatives for meeting quality/regulatory requirements as well as hospital growth
and financial goals
 Directly supervised Nurse Managers, Nurse Educator and Recreation Therapy
department; indirectly responsible for 125 nursing staff employees
 Member of several hospital-wide Committees (LDI Committee, Joint Commission
Environment of Care Committee; Patient Safety Committee, MEE Institute, Labor
Management).
 Lean Leader - trained in facilitation of work-outs, change acceleration, value-stream
mapping and Kaizen events

July 2006 – July 2009 Behavioral Health Operations Manager (promoted)

 All responsibilities of Practice Manager position (below) plus the addition of non-clinical
projects/budget/operational oversight for Inpatient Mental Health Services (total staff
200+ and 11 programs)
 Point person for development of a new program (Outpatient Child and Adolescent
Services) including revenue projections and analysis, program set up and
implementation of services.

June 2003 - July 2006 Behavioral Health Practice Manager (promoted)

 Direct oversight of Medical Records, Registration and Billing staff for Outpatient Mental
Health Department
 Managed operations for Outpatient Mental Health Services (76 staff and 7 programs)
including: operational and capital budget purchasing, environment/ renovations, project
planning, policies and procedures, process improvement initiatives, etc.
 Implemented regulatory compliance for our programs including The Joint Commission,
OMH, DOH, OSHA, ADA, etc
 Managed continuing education and mandatory requirements for all staff

July 2002- June 2003 Medical Information & Project Manager (went to Ellis Medicine, broader position)
 Served as Project Manager for the Health Services Division as well as supervisor of two
departments indicated below (major project included an EMR analysis, RFP, ROI
preparation and implementation planning)

June 2000- July 2002 Supervisor of Center Health Care Registration and Medical Records (promoted)
 Supervised (2) departments including operations; budget; payroll; hiring/firing; ordering
and maintaining supplies; creating new policies and procedures
 oversight of medical records and registration for off-site programs
 Development of HIPAA practices and protocols
 Served as primary contact for legal inquiries (subpoenas, court appearances, etc.)

June 1999 – June 2000 Coordinator of Outpatient Therapy/Assistant Director (promoted)

July 1998 - June 1999 Program Representative – Outpatient Therapy (promoted)

EDUCATION/SKILLS: BS BME (Business, Management and Economics), Empire State College, June 2015
Saratoga Springs, NY
Certified Project Management Professional (PMI) #2027053
Certified Master LEAN Facilitator (Efficiency Engineers)
Certified Six Sigma Black Belt: Greater Boston Manufacturing Partners (GMBP)

COMPUTER SKILLS: Proficient in entire Microsoft suite. Advanced in Word, Excel, PowerPoint, Visio, Outlook, Lync