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DATE / TIME TOPIC SPEAKER
NOW You, your business and the market Aulia "Ollie" Halimatussadiah
CTO and Co-Founder
NulisBuku.com
Wednesday Do you need to change or keep on going? Baskar Subramanian

11 September 2013 Founder
Amagi Media labs
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 1
Look out for the post up on Facebook
directly after this session
Our host and keynote speaker will be

standing by to answer your questions
To ensure we give everyone enough time

to post questions we will leave the post
open for 2 days.
All answers will be posted within 1 week

of the event
Attend all eight sessions of the Bring Out The Technopreneur
In You’ webinar series in-person over Cisco WebEx ‘and you
will receive a certificate of participation.
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
All presentations and recordings will be
made available after the session.
Please allow one day for the recording and

the PPT to be posted up on the website
The role of a contractor
Managing expectations
The contract
Marketing contracting services
Independence The Challenges
Little or no resources when you

Create your own future
start
You are not known – no brand or

Build your own wealth
reputation
Total accountability and

No such thing as 9 to 5!
responsibility
Not understanding the Not being able to manage
Not being paid
requirements of clients clients expectations
You are on your own!

So what to do?
AUTHENTICITY
1 Manage expectations, this is what you
can do, can’t and will not do.
UNDERSTAND THE RULES
2 Never assume, either create a

standard contract, or a client will
always have their own contact.
READ TH E CONTRACT
3 If you do not understand it, finds

someone that does.
• Contracts are meant to
work for both the provider
and the receiver of the
service/products
• Each should be clear about

what can and cannot be
provided over acceptable
period of time.
• Be careful
• Unacceptable time
expectations
• The fees are too low
• Guarantees and
warranties are
unreasonable
You know when a relationship is not working
(sometimes broken) when each side keeps
referring to the contract.
When this happens, the trust and
communication has broken down – my
question to you ‘is the work worth it’?
Literally, a promise to
provide services or goods, Depending on your jurisdiction,
at a price within a time there are legal and commercial
frame. Those goods and remedies (solutions) it either
services also are expected party is not satisfied with the
to fulfill the requirements of others performance
the clients specifications.
Please see the previous slides if

you want to avoid the above
situation!
The organisation, their activities
and products and services
Their competitors, what are they

doing? The market place, both
locally and internationally.
Their competitors, what are they

doing? The market place, both
locally and internationally.
A company will request a proposal
for goods / services.
The proposal may be to you or

advertised to the market place.
The proposal will specify the type,

performance, reliability (to name a
few!) of the services/good required.
These elements of the proposal

often form the main parts of a
contract if you are successful.
Contact, try to start the

1
Research, find out as much as
possible about the organisatoin as
you can.
© 2012 Cisco and/or its affiliates. All rights reserved.
2 relationship, call and email for
further details. Cisco Confidential 17
Understanding of the requirements,
1 technical and time
2 The team capability and capacity
3 Track record – previous work
When was the last time you
received excellent customer
service?
Many organisations say

they provide great service,
they don’t!
Why is customer service

so rare?
5
1 Tangible
2 Reliable
3 Responsive
4 Assured
© 2012 Cisco and/or its affiliates. All rights reserved.

5 Empathy
Cisco Confidential 20
Reliable
Manage expectations – do what you

say you are going to do
Interested in your customer
Focused on quality with no errors
Your customers are always a
priority
You and your staff are trained and

Always willing to help professional
Customers are comfortable with the

Never to busy to assist the ways you provide services/goods
customer
You and your staff are constantly

updating your knowledge – staying
ahead of the customer
Always the simplest Always the hardest
and least expensive to copy Always based on
way to compete authenticity
Always thinking
Try and treat each about the
customer personally customer and
You will work
around your how you can
customers provide service
time lines
My Entrepreneurship
Journey
Aulia 'Ollie' Halimatussadiah

CTO NulisBuku.com
August 14th, 2013
CTO NulisBuku.com
Follow me @salsabeela
auliah5@gmail.com
Thank you.

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DATE / TIME TOPIC SPEAKER

Wednesday Do you need to change or keep on going? Baskar Subramanian

Our host and keynote speaker will be

To ensure we give everyone enough time

All answers will be posted within 1 week

Please allow one day for the recording and

Marketing contracting services

Little or no resources when you

You are not known – no brand or

Total accountability and

You are on your own!

UNDERSTAND THE RULES

2 Never assume, either create a

3 If you do not understand it, finds

• Each should be clear about

Please see the previous slides if

Their competitors, what are they

Their competitors, what are they

The proposal may be to you or

The proposal will specify the type,

These elements of the proposal

Contact, try to start the

2 The team capability and capacity

3 Track record – previous work

Many organisations say

Why is customer service

© 2012 Cisco and/or its affiliates. All rights reserved.

Manage expectations – do what you

Interested in your customer

Focused on quality with no errors

You and your staff are trained and

Customers are comfortable with the

You and your staff are constantly

Aulia 'Ollie' Halimatussadiah

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