lndianOil continues to expand its business operations abroad through its overseas establishments

in Sri Lanka, Mauritius, the UAE, Singapore and USA. During the year 2017-18, the Company
has set up offices in Myanmar and Bangladesh. 

lndianOil has also been pursuing diverse business interests through joint ventures with reputed
business partners from India and abroad. During the year, a new joint venture company, viz.,
Ratnagiri Refinery and Petrochemicals Ltd. (RRPCL), was incorporated with BPCL and HPCL
as partners for setting up a mega 60-million metric tonnes per annum (MMTPA) refinery &
petrochemicals complex in Ratnagiri district of Maharashtra.

Business Profile
Refineries

lndianOil continues to set up state-of-the-art refineries across the country to meet the growing
demand for petroleum products. As on 31st March 2018, the Company owns 11 (including two
of its subsidiary) of India's 23 refineries with a combined refining capacity of 80.70 MMTPA,
accounting for 33% of domestic refining capacity. 

lndianOil processed 16 new grades of crude oil during 2017- 18, of which 11 were of US origin,
in a continuing bid to expand and diversify its sources for imports. Processing of cheaper, heavy
& high-TAN as well as high-sulphur grades of crude oil was stepped up for better refining
margins. 

The year 2017-18 marked the commencement of superior BS-VI grade auto fuel supplies from
the Company's Mathura and Panipat refineries to the National Capital Territory two years ahead
of the scheduled launch across the country by 1st April 2020.

Pipelines

lndianOil operates a network of 14,189 km of cross-country pipelines for transporting crude oil,
refined petroleum products and natural gas, with a cumulative throughput capacity of 94.79
MMTPA of oil and 9.5 MMSCMD of gas. During the year, 543 km of new pipeline sections
were commissioned. 

Currently, lndianOil operates six crude oil tank-farms, with individual tank capacities ranging
from 30,000 kilolitres (kl) to 85,000 kl, for smooth onward transport to refineries through
pipelines. 

lndianOil owns and operates two SPM (single-point mooring) terminals in the high seas at
Vadinar and three SPM terminals at Paradip for anchoring pipeline systems that transfer crude
oil from ocean tankers to the tank-farms onshore.

Marketing

Keeping all parts of the vast nation well supplied with essential petroleum products is a 24/7
commitment from lndianOilPeopl.e During the year, lndianOil continued its dominance in the
domestic market with a market share of over 44%, covering the entire range of petroleum
products from LPG, petrol, diesel, CNG, aviation fuels, lubricants, naphtha, furnace oil,
speciality products , etc. The marketing and distribution network was expanded to over 47,800
customer touch points during the year. 
With retail sales as a key determinant of lndianOil's market leadership, the Company
commissioned over 950 fuel stations during the year 2017-18. Its formidable reach into the
interior markets is evident from the fact that over 7,500 of its 27,089 fuel stations are Kisan Seva
Kendra outlets located inruralareas. 

lndianOil's lndane brand of LPG cooking gas serves over 12 crore households through over
10,000 distributors . Its 107 aviation fuel stations together refuel over 1,750 flights a day, i.e.,
more than one flight per minute. The Company is also the market leader in the lubricants
business with its SERVO brand maintaining a high market share. It is the Company's constant
endeavour to keep in step with the changing customer aspirations, competitive trends and new
technologies. 

lndianOil has been recognised as one of India's top brands by UK-based Brand Finance, an
independent consultancy that deals with valuation of brands. It was also voted as India's 'Most
Trusted Brand' in the 'Gasoline' category in a Readers' Digest-AC Nielsen survey.

Research & Development

l
ndianOil's R&D Centre, one of Asia's finest, currently has an inventory of over 600 patents . The
Centre is expanding its research prowess beyond lubricants and refining technologies to new and
emerging areas like bio-fuels, nano-technology, battery storage and other horizon technologies.
Technologies developed in-house include the path-breaking INDMAX technology for enhanced
LPG yield, which bagged the Excellence Award for Innovation at the World Petroleum Congress
in Turkey this year.