Chapter

Chapter
1
2
What Is a Project?
1
Is It a Project?
Projects versus Operations
Stakeholders
Project Characteristics
What Is Project Management?
Programs
Portfolios
Project Management Offices
Skills Every Good Project Manager Needs
Communication Skills
Organizational and Planning Skills
Budgeting Skills
Conflict Management Skills
Negotiation and Influencing Skills
Leadership Skills
Team-Building and Motivating Skills
Understanding Organizational Structures
Functional Organizations
Projectized Organizations
Matrix Organizations
Understanding Project Life Cycles and Project
Management Processes
Project Phases and Project Life Cycles
Project Management Process Groups
Understanding How This Applies to Your Next Project
Summary
Exam Essentials
Key Terms
Review Questions
Answers to Review Questions
2
3
5
6
7
8
8
9
10
11
11
12
12
13
13
13
14
15
18
20
23
23
26
31
33
33
35
36
41
Creating the Project Charter 43
Exploring the Project Management Knowledge Areas
Project Integration Management
Project Scope Management
Project Time Management 44
45
46
47xiv
Chapter
Contents
3
Project Cost Management
Project Quality Management
Project Human Resource Management
Project Communications Management
Project Risk Management
Project Procurement Management
Understanding How Projects Come About
Needs and Demands
Feasibility Studies
Selecting and Prioritizing Projects
Using Project Selection Methods
Kicking Off the Project Charter
Project Statement of Work
Business Case
Enterprise Environmental Factors
Organizational Process Assets
Expert Judgment Tool and Technique
Formalizing and Publishing the Project Charter
Key Stakeholders
Pulling the Project Charter Together
Project Charter Sign-Off
Identifying Stakeholders
Identify Stakeholders Inputs
Stakeholder Analysis
Stakeholder Register and Strategy
Introducing the Kitchen Heaven Project Case Study
Understanding How This Applies to Your Next Project
Summary
Exam Essentials
Key Terms
Review Questions
Answers to Review Questions