PROGRAMA DE FORMACION: _________INGLES _________

CODIGO FICHA: ___________________

COMPETENCIA:
NOMBRE Y APELLIDOS:
IDENTIFICACION +
FECHA:

For this activity you should complete the following business letters with the terms below
taken from the glossary for business letters.

Para esta actividad deberán completar las siguientes cartas comerciales con los
términos tomados del glosario para cartas comerciales.

Do not hesitate Enclosed Inquire

Dedication Commence Notice

Grateful Concerns Apologize

Convenient

OBSERVACIONES:____________________________________________________________________
____

______________________________________________________________________.

JUICIO EVALUATIVO FINAL: APROBO_____ NO APROBO______

____________________________________ _________________________
FIRMA APRENDIZ FIRMA INSTRUCTOR
 Business Letter Format
Company, Inc.
123 Alphabet Drive
Los Angeles, California 90002

15 October 2016

Mr. John Doe

Customer Service Representative
Widgets Galore, Inc.
987 Widget Street
Miami, Florida 33111

Dear Mr. Doe:

I am writing you concerning a recent purchase of widgets and I would like to (1) inquire some
aspects about it. Approximately two weeks ago, on October 1, I ordered a total of 50 widgets for
Company, Inc. via the Widgets Galore client webpage. I received an email (2) Notice two days
later confirming the receipt of payment and the shipment of the widgets. According to your
website, shipments should reach their destination within 3-5 business days of being sent, but I
have yet to receive the widgets. I would be (3) _Grateful__ to have any information on what
may have happened to delay the shipment or where the shipment is currently. You will find the
required documents (4) _Enclosed_ with this letter.

I have worked with Widgets Galore, Inc. in the past and have the greatest confidence in your
products and customer service. We need the shipment of widgets soon, however, and I hoped
you might be able to provide me with an idea of when I can expect them. Thank you in advance
for any help you might be able to offer.

Sincerely,

Sam Brown
Vice President of Company, Inc.
555-555-5555
s.brown@companyinc.com
July 14, 20015

MS. LUZILLE RODRIGUEZ

066, San Isidro Poblacion,

Nabua, Camarines Sur

Dear ma’am

I would like to (5) Commence to express gratitude for writing us all your (6) __Concerns_
regarding our services last July 8, 2015.

Our restaurant accepts that we made shortcomings you cited in your letter. Last July 8, 2015,
our head chef took an emergency leave due to some personal reasons. This resulted to our
poor service. We know that is our obligation to (7) ___Apologize________ because the
service was not (8) Convenient_ for your happy family bounding. We hope you will still give
our restaurant a chance because our staff has been training with (9) __Dedication__ for good
results in service. As of now, we are hiring another chef to avoid incidents like that. We will also
hold a skills enhancement training on July 21, 2015 about efficient and effective food service
provision for the improvement of our employees.

Again, we apologize for the incident. If you would like to know more about our services, please
(10) Do not hesitate_ to contact us.

Sincerely yours,

NINA DROBEV

Manager