RALLBENCRES/OFFtcESJQFTHE.

E±H¥

ch/Cirsul8r Nc: $2/ORM./2019 O"f#3 0?.O§.2Sl9

Subject: R€vi§i¢» -S*amd&i.d Operating Prfi€edt[re for hflndi±ng has§frepair/replai3em"t of assets

tirovided *¢ end user

Syn¢psfs:
• [n case of less/theft ofths !Qses Branch Manager sh"!Id ens{tre that a lQ8s r€penc/FIR ig fi}edThFi{h
the local pBliee by the cor}€emed u§§r
• A report &S given in Almexure-I Shall be gubrmitifed by Bracrlgh Mftffiager to`£!wsty:{3kj`EfflSS."licoxpg.+i& iin
excel and scanned sign copy) for ¢btgrining the approval for writing of`f thg 19§§¢s &fid for f`urther
meses§ary actinr}.
• ancS the loss i§ &ppxpved, FinRtt€g rmapartmStt{ sh&!} makE the n8£gssary accounting entries ifl
CBS.
• To ensure ting bn§ings§ continuity` the faranc`lS mSnftg€r gh#i{1 issu# a new device from tis ktiff8r
&to¢kS if availShle` tQ exnd-iisgr iH Smsa of froth lCiss or {tan&ge qf thS existing device and
simultan@ousty i.nitiate the rgcGvery proSedurg.
• Branch Managr!. shall ensue the rSctovery of the lQs§es from ffop stmff/ Gas wirfufn 60 d&ys frexm
the date of oc`currcnce or liig§ incidem by ®btainin# the D€t*i€ Autherrity LStt€f as givgfi }n the
Af"exur€-IE. i

Hanuneld deviEes and &ie~metfic dsryicSS, were pevided tG the DSP gndpusars {GDS/PQ§tmen/ PA} for
conducting lfpB husiness as agen¥8. This SOP defines the prougss t¢ tog follQw€d hy the branShesf!cjrctes
in case of fogs/repair/Teplacemem of aggEts provided to end usL*rg,

I. Lo8!ii/T¥reftof devig€s: +

1. I . Whene\ier logs/theft oftho devi€€ js rfpruted`by the D[)P end-usert tri`€ krancr} ]tisfiftggf Shquld ensue

that a toss rep®rfu/FIR is fllgd wittl the lQ€al poii€S by the cQn€§£`ned i{sef.

i.2. `Branch manag`gr Shall gtibmit a report on opgra{ion&l`risk lQsS event as per the cireular flo.

0l/t*rmar2018 d.&{ed 30.1fl.2018 to OHM t3am in C:oxpsrat± Office. Branch Shali receive a unique

event TD which sha{l bf used ron reference and future actions`

I,3. Branch manager 8ke&l] sLibmit the repett as given jn AnriexumeH 40 (in gxsg1 &nd

scanned sign `oopyj for ob¢Bining the appreva} from the comFstsm ELuthority i`6*, IT n€paltment for

the fe§psctive loss event as per the deiBgfltion n{. financial pQw8t§ (Addsndurm tux n€iegmtion ¢f
FinancialPowergannexsd)forwrdingQffthelosgesfi'ndforfankern€cessaryactieife.
I.4. IT daparfuneHt shall obtain file approval froffi the €¢quctent finthtlrity as per the de±Sg&Sion Sfppwerg

and ensure ttrat tlie assi=r is i'emoved t`i.om {hg &Sse{ r€gi§tgr. ThL: szlm€ {shal I bp cSmrmHnicflS¥d {® the
tr:"~„~,` ny`..„ .... +..„,~`.., f` .... `.^1.:.`„ .`..`~7~,„`*:.. ,~ ,`~+u:^.` :u f`T}c`
 lhl`
tihatl ¥{!mmuni#ffit€ Lbe ##fflg '+»
i.5. AfiSf passing *h€ Sit!ri€S ill thS #B§3 fifflait£S B¢parthfnt

compatent&tithorityfty^itli#£Gp¥tSfhe`br#nchamdSREtfflmfprthisii-rgff#rdaei¥dfunh¢rr€fgrSm#+k*

I.6+ g"rtyprhenS§ Bed t3iShffiS¥ri€ de¥i#ffs aF€ prSsi!rerfe fF#nd *ke8 prar3t <intl #r!i¥' Ti's. Lj'~ i§ &ffpiteiingf yy

agftins{ gash asset ifi {hS hee*S.

I.7.Asp&FShed€€igiottwitifem®F,£&isdg#idedtDlitiidl}ag&sfesLifer&pur.i8d8f4y¢nrs#ndaesrardiltgl#

the&ssctr€gigte#§faa£!bsrm.Riitrfun€dngi{h{h€,Srigjfial&Squisi{iQn€"asag#i#Stthsb®¢fa¥&haSSr

Rg, ,/-.
is gi`ng!} hag to\t:
The ficqulsitiGn#®st®fxpariGusde;€}€SSpre¥idedtfirhff£{idusgrs
'`` y`}ity7fi*gr,ty<3, /j, , i` , I,``2vy ` `S

.S>z±.` .`,, ` ,''

7t,21. 50
I M# tffifQ+}&rsm`a{iphfftt&quSt#£:i
9703.73
2x_3.4'i 8am§umg srmac{phattg {j4} IIP#flssoni#SmnrSptrQQe{Elttg#lT}¥IgiartfkeL|SLngstri€me`<`i#eiS&ffir{ekNIi€'foUSEBSffmSrfu€!3&¥j¢e
9703.73
lro8.48
ql 1$8.48

i 1 un.i*
6 giv!f{ Hirti \ S0 0t`mifrlt I)c\j+r
t I wi.us
7` Ni`r`thtliertl 1 SH Bwmttn+ I)t\ re¢

The ra;€ fifr¢€o`;€ry }S fl§ uifedfr`

I:+'xpfA ` A ,;.'
``--, (,+-+` ¢ 7`* ¥r* ,r ,(i
``` • ` x,t,

ed± `.i/

_i
Wi thfn` iin___ur<`_«..__~-~.ct..~.-£....".I"`''FT-xp~rd-~
¥€ar from ri&trs Sf punh&S¢
i `7S#/aSr1yg*qrbutb8fGr$2grSS#§fr#mrdatsSfprf#h®ge
1 S#B/S
2. Aft
3®4 A£S€r2¥¥:a:;:alcaa:iifi:g:a;a;i:a"ir:y~€&rmrfe+mrferfe&iifxpfa¥'`~`h.~~Th®rfe
10pro
Aft fir 3 years btit b#fore 4 }fe#i.s f¥Qm dfttS ®F pt* Fchffi§S
5. A#Sf a ¥ffgrg fro#d#te of puREhitse ~Ni{

1.10, T}£g #motiH{ t® fog I.S€Srygr#d sh#il §H##tid# % fir ag#tiisit¥Cin ¢¢A¥t ffiSnii"m*Sd St}SvS #lt*§

RHpli€&trl€ G8T {ciirrentt¥ I E%}.

1*11.Theusefu{[if£Sfthelifes{ral{fr€4¥€#&I.sfrSmth€€hat#SFprr¢hase.Thet'#§hallte6nSf3£fi¥eryafiSr

the useful life clf tha& ds#iae.

i*i2AAg#SrthsMfftrfatTh;®Sffilpp#SffidmspsD#F§hffiobefe8pe#deb¥SttQfanyf#,pfeirfffr€placem®#€

GQggass®Eiatedxpitlinfgligen{miguseSr{hShaffidhalddet!idgg.RSimfeiirssrm8mSssthSllbe#®1assled

hyBSPff&mirs§i#t¥`SndGDSfifp#rit+8fi`*`firulg+&afidp&&g¥[ltint®mpR.

I.13,Bra!¥Shmfinfi#ersfhft%#Ci-ordifflat#with€heintffrastirineeerrmitt€Sfl{di`;i§iftdrregion1Svgtf®rihe

rec®v€r# S£* the {Qsg froffi €,nd ttsei's± Tliti* {Iivi`€iQndfsgi®n lS¥Sl StlB#mitti¥i3 l!€ads §fam{{ ±`agilita{S {fig

rgoungfiry Sf {hS lssg hs{ r"ckfng st{itak}S i'urads Svft€!¥fe*€ in £}£S #g€Qtmi #f t£Ser eri€in TPPB &ffid

pr{*vi{1ing &n $1+facial #q3fflmuni€#tiDn {Q IPPB Slong t#itfa tife# #cbi£ Ai{t{{G€!tF L€tt#r €as gi\j## an

Am"L.xunri`-lI} £iem lhg Solt¢¢.rmSd user frog furtittir ac{iori.

i .14+ BrRE#h Manager sh€ngll ¢*ns#re }k¥ as#&*'€xp Gf thL. lo§§cs frSnl Btlp ftflff f' tins uriti}in 6# tl,`qy8 frtirm

the d<ilff S&~ nt'gurrSffi#¢ ffi{' l®§s in#idgftt b}f evbtitining tis nsbit Atithfiri{# Lst{LDr &§ gi¥hl! its the

derott#¥ii`rfull
 I . I S" Eransti shall reGgiftyxe thL± nghiit Attthari{`y Letter ifelnd ftigr{¥&rri the szune to ¥in«"}L`g BSp&r€msnt for

dcabiting the re€Sv®ry for`i'n the end usLftyr fflnd ffl&ck€ Sha &HCSunting L*ntrii'8` On r€L*Sipt S±. Drfeit

AThthtirity ie}t8f* the hra!ich ffiti"Rg8F §hft`i[ "#rk iisH it? the as#fiaen£. On f!fissir%g tltg grs{rigf iRT €BSS

the gasme gh#}} be L.¢mmunicatsd tB thae h"nL`h.

I`1S.ITngp&fmSn`Shal]miiirit€iiflfid@{ail¢tlrL#peft®1`thgdgv¥ieesI®s{fof#FGvidingpgrs#disMISi#FB}

dit}i8io,1.

1,i ?. The progress rm&ctg feg&r{,ling thbA` rfv8gr**&l ffif tin€ries fffi Stsspunse A/'&. shall also ha rgpor£Sti by {hs

E}r&Hefa S® SRM t€in #n ac qk!£irtRri¥ Sesig for inii"ed rSporting t€* thg F#xeGutih{S Lft^€{ REsk

M#Rsggm#i}t C£*m.mitt€€.

a. R€pfi§f ®f#eti€es

2® I . End "£er is rap©H§ih]e fsr &&fe keeping ®ffhaQ d£¥i¢g& irffitrjded {S him/her` 1n #ase Sfdamft#€ {a the

assei¢ the s&ffi# §ITEL£] be hronght tn tr*e n4}}i#¢g fff #or!c¥rnSti trrifemfit "Sin#ger,

2.2. The brancbe mfi#ager Shm]i #ndeutfak; {'he mapfiir esFthS rd#¥i#,g thrott¢¥h {StithQ`riz3d £€FTi€€ €©n*rgs.

2.3, Bran#h maHaffef shalt `g[ifom}* as r€p## asfl €tperaki#rifil risk !9§s LHvgm 3S per fhe ctreus!&r nS.

$1j¢tiRM/2#18 detest ¥S{ ! S*£fit 8 €S ffRM t®8ffl iEL C:SrpeS#ae Sffiee, #ranS`h `S!xp4i rSe€i¥g fl uniqds

evgfit lD which shft¥g kes t!S#d for refgf§n€g and futorg &ing`[iens.

2.#, For i§§u6§ ife®fagr# tltg edg`/~ii:g i§ S®`'ffr€ck tind#S` %r&rrsent}', £lig thrranc43 stiSi§! f#S±ow' thL& prSCS%a as pr¢r

SOP for ESGala}i{jn M&tri<` f.¢r ¥€ndt}rs]

2.5. In fu+fi`ve the fgpalr i5 nffi€ L`,i`}`fgrstl "Hdgr warfam¥J. tsrziH¥& "anfigsF gh&i] exBfairS pri#r 8pprov&l fee ths

rgpeirfrS"th€#fimgr€ten{flt{SifeBri€gri+€{,i¥ffi#prutrmensas`perihSd£&egR&iSmS£"fi prswSffi ffl#

apprQv&ng lass€§. A quote s`hal'I be flfrtained from the Serififis ##ffltr# ts}g tti€ brnn€ti "&na#gr in this

rcgrrd.
2*6, On apprGvSI, Ske gSa:iae Shal! B€, ¢SrENuniicated tip ]T dxp&rmieet to Fjn&nee r£¢parSmeat FSf pessing

a€#Sufi€£ng #atri€s ifi CBS for mcking the prymeatt

2.7. Fi"nee #Spannrm#n€ shall ma`kS the payment *o tScurrtrn{ Ac€®Ifn{ - Pertyi easi2" o±b the parfucu]fir

branch` ff ranch RAaELagEr S]ftffill uti{iz€ €hS fftme f#r m&kin/g {hg p&ymt*!it tS%`'#`fed§ FSprELir`

2Q8` The SS§ts iffi€iirrt¥d to%¥#rcks ths rSp<nir `§S.gr.1i b€ re#mv§FS-d from thai tin; d ses#if #S pSi< SfaS #rsSSsuq

m€n{ion€ti iibov€ in case £tf LogsfFTigfi (!*" devi€SS.

:.9. in eBs8 the hainSgS {r3 t}ts devii`c is h€.S*Sn{i rsparir car Sha StigS flf i.8prir ¥qLial§ €hLx #ur€h#S€ pri€g €*i¥

thtb devic€* {hff d€v\i€€ sh#!l b€¥ tr*at©£i &tAS j`}sg and Lhe tit`h€3S al`quisit`i#« ittis{ stiaell bLt rtg£¢¥gr€d ffftim

the end user,

3. Raplft£SmSmt

3.i. TS SnBt!r9 the biifini;£§ #®n*irmit#, tis tsran¢IE fflanSg€r Shat] 5seue as ng*# dgvi#g ffSm ihg ifeELffef

sto€kS if avfaihaSie, to endHH§er in case Di` both i®§g ®f dmmage of f iig €¥is¥ing d€vi#£ %nd

a intuitan€ougly ini{ixpt€ the fe¥Civ€ry prGggd Lire.

5.2. rfu c&Sg rLnplaced dL*viL`g is a{5o lGgt try ihe #nd-user, ffi fii3thr dS*+iS§ sfufilj face prFTck¥id£Stl !t# himu?hsf GHi¥

filter i*ll the rgco¥L.rigs ar€* doit€.

 iiiiiiiiiiE
4. A€eflun{ing prm€€dure

4. L Tifeg #mciutt"€##gniFed far iff8g gve#t p€rfu;tting to lbss`fepair ofass#ts §ha!£ h€ dchitasd tS `*SuspSffi##

onaesoiRffi{#fo##rfttitl#fflRi§he#&Fr#exdsfu;a.'{SLPFq#€hdid8rfodScox1?03#lsi}nntti8brati€b

§#Lmwh¢r®th€ts§S®Sunrfgdfiathetimel¢g3esS{emmiffigfr®fflthS##Sf#ripnextfis*#vettfi§

€lassifigd as an aStuas{ iSS£ and is FeSS#ftiff#d in thi3 Pr#fit & I €tg~S A/i;``

4.2.SuxpeRse¢exac#®urt£G1.Oper&tiS"tRi§k§&Frai;idfifef#igfr€at8dferaeSountingrofsp#m{iGii*qt

Ki§klQS$8SCintgmpQmryba&i§andtuFtREi`itatg€h€sapffiF£`tgiden{ificat!Snofxp#r#£iffinalrisk{c!a#S'S

f#r&SGffuii{ilig,m¢iiitSriligSrtedfoffln\*rxpt¥Liii£SS#S.Tifeis{;€ouun*istyp#RE{t&€€#ult€wthishiS§hSwirsg

Sfta#cQLmtingprmceduregimilHrtflfthftt#fASS#uffitRa#Sit€&fa}#.

4.3.Theam{>un{debitgdt#SIAsp8nsgona#SSttfitQ}.QperatiSfi%{Ri§k£&Ffanti§ifef'emtt§tb@sev€rfgd

w{thit` 6S days {TAT} from the dr{€ Sf Sflir}f b}' itti§iating rSeevquF prc!€t3Sg,

4.4. Bf&n€li manftg#r shall bg respQnsibl€ for gfflsLtring the sevfr§al S{~ Smc!ttnt digbitsd te S#Spems£ #on

a€€mmtOfGpgratiSnalKists&FffiiidsA/§ttrithinS®de}f§IrAT}

4`€.Gffith#basi£Sfth€SEbi£AiiSinSrieyLgtfgfst}`8res#ap#rySffl¢#ffiSSkeaElbsdSbi£`gd6fr#rmthiSSS#Serffi€¢

us€ra#€¢tm{ftythsF{fiarqsen#pasran#ri{8ndbffi£S#ce`intfrSSuspeS&S®n#&#extimt#}'#aprfttiSanl

Risks a Franks Aj'€ %fi{i tls "S¢{i'*ed,

4.6.Ifreequsr¥'i.qttStpoSs§b{gwithiiitfueTA<i`2thgtSrattch§hftliraisfr&ftr€qug§{f#rwritingSffth€lSss

{S&ite€ompgt@n{at*thQri{y,Tl}egt}fflp8t€nt."th#rity§fu#l.i#pprCi`.Stlt€'writgitffth@!#sg&spsf£{¥e

dSi€gr{i#nc!{Wf"fiffi€iniF#ur€rsv

4.7.Ciftc¢wri!SOfTni'tliel®§sigRppm`j{SdS}'{frg€#mpe{gntautbfrrit¥SFiffimn££re€partm€stsTh`ilidiae!lifty

thS ,"i¢t`ffit prfqrkeil in Su§puns€ Aj6 b¥ transF¢*ffittg it fr!` the aeppropFiate BKpsnd{tu#£ b8#d a§

mentioned in «ttnnt§x t{f¢~I I i ,

4.8,1{}eas€ti{.reeoi'`efrf*'*in#3€#¥SS{?i.b®Q*`J&It*gSt^tfa€a§sS!arr€€ov€r#"dgp¢£*`RTit€Sffir®S.lS§S,3ife&l{

faScf€ckifedb!.r{ligFi#aneeD€partment`t¢£tlgsm#GLdsmSntisriedimAttn&#ur#-Ill¥

4.9. Accouffiting entriSS pGltainin# €o bCi®king Sf lass and reeafty.€rF Sfindl be 'trindS by the Fi"nse

#spffirtmentinthfra8peS{iveScilneqckgrftheas3gtis#r®oufed&ndmftintai#ed.

ffitiiqF KRIIH%* §&re#i`i

thunS RiSk & G#rmgr!Sasm¢t*}

4REITre-I 1o Clr€ular Np: 02/ORM/2019.dsg.tl9EREue

Tenndftte fror mbtexiniasz! ELr*Hrex" I for l¢ss/ren&ir ®f thee a&8€t nr®vitle *n €ffi&~us€r
t*

sol TD
circle
Branch
t
-,, i i

I
Device Make
ffeviceMods] .
n6vj€£ Serial N®
MDM ID
rMEI i
IMEr 2
Mcjbile Number {lppB Provided)
Network S€wiSg Provid€r
SIM §Sri&l N 0
r, (,``F, . ' ` ,tf6i&```\```u\7*v¢3~ ` ,I, t`¥``` +`\ee*"```se \````` :I ``'j3
*,1` ,

SRM Ev;nt Iff.

Hate of Loss/Bam&ge
Date of Fur- 'ase
Cost of Pttrc 1,ass/Rep&ir }

Rceovery Status
D{ite of Recovery
Amount to b € R€ffciv8r€d i
;`, ` ` ., ,,t-:'.`-

AEent I I)I( i

Aggflt ne<|ing
Pop Circle
DOE ELegion
DoP Divistoulsub Division
`-`(A,J€Z.; ,` `, tl :

I,@t!,J` J -

Bat.€: {Signamrg of the branch mnfing€r}

Ann@xure-II t® Circular r*o: t}8/®RM/2019 ritht¥rfe 07.0S.£S19

D€:I*if Authuritr LetbeF

To

The Branch Manage.r

• brancli

India Post Payments Rank

I, Mr/Nlr5frM§. a8&nnt IH <iuth¢riz€ LPPB t¢ debit my* accoun`t

for ths S"®unt #*` Rs (itl words

®nly} towfflrds {h€ r€cSv6ry Qf

l¢§S/rxp&ir Df the d#vig® pFovidsd to mS* The deta€{g ¢f ine dgvi€S are as below,

Device Type: Sinar€ Phorie,rBio-metric DS`viL`€

Make:

Model:

MDM ID/Serial No:

IMEJ 1 No:

IMEI 2 No:

MobjJe No:

SIM No:

Yours sinesr§13f

L.._,__J
±4m]exure-Ill to CircL]LapLE9: 91/ORE/281¥_¢.ntfd 83.86._2fll£

GL accouiits to be us edfoi.accountillgthelosses. * ` yy„ \ t`^Tj`t`` \, `y

•.#`.3_

- ,,. ( `( \17050101 `,?`!{t` |L,

*
, ` /``/`*```` Z/2` ` tz3;I , rth+,,, , ,!/,/,,,,, ` v /H§eonac€GLlntcifoperationalRisres& Fr&nds I
Su§pe &§s€t
1

SRF-Rapttir {ind Maint€rlniiGe of Fixed Asfgte d&mHg€d due to ExpenditiineExp€ndi{`urg

2 77025102
mishaanfllingr' ac€i ttEnt/rire/ flood/ `cther #alam5tfe§ ife disaster,`.i
34 77025101 i77025100 ORFH Wri{¢ ®ff#fFckgrd Assets drttr to Miggmgrtheft/robbery
r>„-`~--A+,^v.--~.ulu~--_ORFmwr}teQff¢fFixsdAssetsdugtodamage Sy ,

gxpgndifilne
rmishandl img{`accjdeit#' fl ood`,<`' other calamities & di Easter

5 77025t03
%FS:a-,tt:i:Sgiv°anc::i:fl°{;fiir{:j,e:oafe::I::¥€g & d{so§ter i EXpenditure

6 54025105 .
a:err-at%{:i:,S;;::ke::;T_fri°.m=:`n_=:=r:a:::::_:.bjlncSme