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THE POCKET

UNIVERSAL METHODS
OF DESIGN
100 Ways to Research Complex Problems, Develop
Innovative Ideas, and Design Effective Solutions

Bella Martin Bruce Hanington


Contents
001 A/B Testing
002 AEIOU
003 Affinity Diagramming
004 Artifact Analysis
005 Automated Remote Research
006 Behavioral Mapping
007 Bodystorming
008 Brainstorm Graphic Organizers
009 Business Origami
010 Card Sorting
011 Case Studies
012 Cognitive Mapping
013 Cognitive Walkthrough
014 Collage
015 Competitive Testing
016 Concept Mapping
017 Content Analysis
018 Content Inventory & Audit
019 Contextual Design
020 Contextual Inquiry
021 Creative Toolkits
022 Critical Incident Technique
023 Crowdsourcing
024 Cultural Probes
025 Customer Experience Audit
026 Design Charette
027 Design Ethnography
028 Design Workshops
029 Desirability Testing
030 Diary Studies
031 Directed Storytelling
032 Elito Method
033 Ergonomic Analysis
034 Evaluative Research
035 Evidence-Based Design
036 Experience Prototyping
037 Experience Sampling Method
038 Experiments
039 Exploratory Research
040 Eyetracking
041 Flexible Modeling
042 Fly-on-the-Wall Observation
043 Focus Groups
044 Generative Research
045 Graffiti Walls
046 Heuristic Evaluation
047 Image Boards
048 Interviews
049 KJ Technique
050 Kano Analysis
051 Key Performance Indicators (KPIs)
052 Laddering
053 Literature Reviews
054 The Love Letter & the Breakup Letter
055 Mental Model Diagrams
056 Mind Mapping
057 Observation
058 Parallel Prototyping
059 Participant Observation
060 Participatory Action Research (PAR)
061 Participatory Design
062 Personal Inventories
063 Personas
064 Photo Studies
065 Picture Cards
066 Prototyping
067 Questionnaires
068 Rapid Iterative Testing & Evaluation (RITE)
069 Remote Moderated Research
070 Research Through Design
071 Role-Playing
072 Scenario Description Swimlanes
073 Scenarios
074 Secondary Research
075 Semantic Differential
076 Shadowing
077 Simulation Exercises
078 Site Search Analytics
079 Speed Dating
080 Stakeholder Maps
081 Stakeholder Walkthrough
082 Storyboards
083 Surveys
084 Task Analysis
085 Territory Maps
086 Thematic Networks
087 Think-Aloud Protocol
088 Time-Aware Research
089 Touchstone Tours
090 Triading
091 Triangulation
092 Unobtrusive Measures
093 Usability Report
094 Usability Testing
095 User Journey Maps
096 Value Opportunity Analysis
097 Web Analytics
098 Weighted Matrix
099 Wizard of Oz
100 Word Clouds
References

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