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Procedia Computer Science 131 (2018) 1253–1259
Procedia Computer Science00 (2018) 000–000
www.elsevier.com/locate/procedia

8th International Congress of Information and Communication Technology (ICICT -2018)

The design of Scenic tourist service system

8th International Congress of Information and Communication Technology (ICICT -2018)
ChengHu Zhang一
The design
School ofandScenic
of Humanities touristof Chengdu
Information Management service system
Medical College
Chengdu, China, 610500
ChengHu Zhang一
School of Humanities and Information Management of Chengdu Medical College
Abstract Chengdu, China, 610500

Twenty-first Century is a informative era, and the rapid development of IT(information technology) has a profound impact on all
fields of human beings. In this environment, IT has penetrated into all walks of life, and in the tourism industry, with the concept
Abstract
of "wisdom tourism”, information system which based on the tourist service and management has been developed. The purpose
of this paper is to design an information system to solve the problem of tourist service in scenic spots. This system mainly
Twenty-first Century is a informative
includes the management era,and
of scenic spots andentertainment
the rapid development of IT(information
facilities management, hoteltechnology)
management, hasdelicacy
a profound impact on all
recommendation,
fields of human
complaint beings. In
management, this environment,
emergency IT has
management penetrated
and so on. Theinto all walks
system uses of
thelife,
B/Sand in the tourism
structure, industry,
using Java with thetoconcept
and MySQL design.
of "wisdomto
According tourism”, information
the general process system
of systemwhich based on thefrom
development, tourist
theservice
systemand management
development has been developed.
background, The purpose
needs analysis, system
of this paper
design, is to design software
implementation, an information
test , system to solve
this article the problem
makes a detailed of tourist service
description of inthescenic
wholespots. This of
process system
designmainly
and
includes the management
implementation of scenic
of the system spots and entertainment facilities management, hotel management, delicacy recommendation,
function.
complaint management, emergency management and so on. The system uses the B/S structure, using Java and MySQL to design.
© 2018 The
According
KeyWords ：toAuthors.
Tourist Published
the general
Management; by Elsevier
process of Service
Tourist systemLtd.
development,
System; Wisdom from the system development background, needs analysis, system
Tourism;
This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0/)
design, implementation, software test , this article makes a detailed description of the whole process of design and
Selection and peer-review under responsibility of the scientific committee of the 8th International Congress of Information and
implementation
Communicationof the system function.
Technology.
Preface
KeyWords：Tourist Management; Tourist Service System; Wisdom Tourism;
With the continuous development of tourism, tourism has become more and more diverse, especially with the
increasing popularity of private cars, People are changing from traditional group tour to individual driving tour,
Preface
Traditional tourist services in scenic spots have been unable to meet the individual needs of tourists. With the rapid
development of IT, it accelerates the integration of tourism and IT, and provides technical feasibility for scenic spots
With the
transfer fromcontinuous
traditionaldevelopment of tourism,
service to modern tourism service.
intelligent has become
Undermore
thisand more diverse,
background, Theespecially
National with the
Tourism
increasing popularity of private cars, People are changing from traditional group tour to individual
Administration proposed the concept of the scenic spot of wisdom, it is constructed by communication and IT driving tour,
Traditional
integration astourist services
the basis, in scenic
focused spots
on the have been
interactive unable toofmeet
experience the individual
visitors, needs of tourists.
with the integration With
of industry the rapid
information
development of IT, it accelerates the integration of tourism and IT, and provides technical feasibility for scenic spots
transfer from traditional service to modern intelligent service. Under this background, The National Tourism
Administration proposed the concept of the scenic spot of wisdom, it is constructed by communication and IT
integration as the
* Corresponding basis, focused on the interactive experience of visitors, with the integration of industry information
author.
E-mail address:zhang.cheng.hu@163.com

2018 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license
https://creativecommons.org/licenses/by-nc-nd/4.0/)
* Corresponding
Selection author. under responsibility of the scientific committee of the 8th International Congress of Information and Communication
and peer-review
E-mail address:zhang.cheng.hu@163.com
Technology
1
2018 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license
https://creativecommons.org/licenses/by-nc-nd/4.0/)
1877-0509and
Selection © peer-review
2018 The Authors. Published of
under responsibility bythe
Elsevier Ltd.
scientific committee of the 8th International Congress of Information and Communication
This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0/)
Technology
Selection and peer-review under responsibility of the scientific committee of the 8th International Congress of Information and
1
Communication Technology
10.1016/j.procs.2018.04.339
1254 ChengHu Zhang / Procedia Computer Science 131 (2018) 1253–1259

management as a guarantee, Characterized by stimulating industrial innovation and promoting upgrading of

industrial structure, Tourists oriented, network support, perception, interaction and efficient service[1].
With the rapid and sustainable development, Tourism has become one of the fastest growing industries today[2].
With the tourism industry flourished, the increase in the total number of tourists and change of tourism mode make
the management of scenic spots becomes more difficult. The growing demand of tourists has made they no longer
satisfied with traditional tourist services. So, we want to Build an information system that focuses on tourist services
in scenic spots which can simplify the management of scenic spots and provide more intuitive, high-quality and
satisfactory services to tourists.

1. The overall design of the system

1.1 Function module design

The functional modules of the system are shown in table 1.

Table 1 description of system function module

Module class Sub function

Scenic spot management Increase, modify, query, delete scenic information,
Characteristic tourist information, route information

Entertainment project management Add, modify, delete, query entertainment information

Hotel Management Add, modify, delete, query hotel information, hotel

room information
Gourmet Recommendation Add, delete, modify, and inquire about gourmet
information

Complaint management Complaint, process and inquire about complaint

information and complaint handling result

Emergency information publicity Add, modify, delete, query emergency information

system management System user registration, change password, add

administrator

The tourist service system is mainly used to introduce scenic attractions related information, route information,
entertainment project information, hotel information, emergency information and release of the scenic scenic spot
for tourists complaints.

1.2 Database design

1) E-R map of scenic spots

The information of scenic spot mainly includes some basic information such as number, name, description,
location . It is shown in Figure 1.

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 ChengHu Zhang / Procedia Computer Science 131 (2018) 1253–1259 1255

Number

Scenic spot
Depiction Name

Location

Fig. 1 E-R map of scenic spots

2) E-R map of Administrator

Administrator information include name, number, password, information, description. It is shown in Figure 2.

Name

Number

Administrator
information
password

description

Fig.2 E-R map of Administrator

3) E-R map of tourists’ complaints

The complaint mainly includes complaint number, reason of complaint, name of tourist and mobile phone
number of tourist. It is shown in Figure 3.

number

complaints
Phone number Reason

name

Fig. 3 The E-R map of tourists’ complaints

4) E-R map of Route

The route includes number, name and route information. It is shown in Figure 4.

3
1256 ChengHu Zhang / Procedia Computer Science 131 (2018) 1253–1259

Number

Route

Name information

Fig. 4 The E-R map of Route

5) E-R map of delicious food

Delicious food includes number, name, description, price, location, photo. It is shown in Figure 5.

Number

Name Photo
Delicious food

Description

Location

Price

Fig. 5 The E-R map of delicious food

6) E-R map of hotel

The hotel includes the number, name, description, location and photo. It is shown in Figure 6.

Description
Photo

Hotel
Name Location

Number

Fig. 6 The E-R map of hotel

7) E-R map of room

Rooms include number, name, type, price, description. it is shown in Figure 7.

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 ChengHu Zhang / Procedia Computer Science 131 (2018) 1253–1259 1257

Name

Number

Room
Descriptio
Price
Type

Fig.7 The E-R map of room

8) E-R map of emergency information

Emergency information includes number, name, content, status, and type of emergency information. It is shown
in Figure 8.

Number

Content

Emergency
Status

Name

Type

Fig. 8 The E-R map of emergency information

2. System implementation

The visitor service system is implemented under the B/S structure, It shown in Figure 9.

WEB server Database server

Internet

Client 1 Client 2 Client 3

Fig. 9 Browser / server schema diagram

2.1 System login

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1258 ChengHu Zhang / Procedia Computer Science 131 (2018) 1253–1259

1) Database connection
public Connection getConn()
{
try
{
if(conn==null||conn.isClosed()){

// Class.forName("com.mysql.jdbc.Driver");
// conn =
DriverManager.getConnection("jdbc:mysql://localhost:3306/javatemp","root","");
Class.forName("com.microsoft.sqlserver.jdbc.SQLServerDriver");
conn =
DriverManager.getConnection("jdbc:sqlserver://localhost:1433;databaseName=jspmqcslvlxc92A9","sa","sa123456")
;
}}
catch(Exception e)
{
e.printStackTrace();
}
return conn;
}
2) User login
The purpose of the system login page is to verify the user's permission , Different users can access to different
system pages, and perform different operations. In this system, visitors do not need to login to the home page of the
system, but administrators need to login when they enter the system background. When somebody Login, he must
select user’s types, visitor or administrator. Visitors are authorized to browse the system page, publish complaints or
leave message, Administrators can manage the system home page and edit all kinds of information page.

2.2 Scenic spot management

1) Scenic route recommendation

This module provides visitors with scenic routes, visitors can visit scenic spots according to the route, or online
booking, to increase the satisfaction of visitors.
2) Characteristic tourist information
The characteristic scenic spot page mainly introduces the scenic spots, the scenic spots and the location. The tourist
can inquires the characteristic scenic spot, So they may save their time in the process.
3) Emergency information publicity
The emergency information publicity page provides real-time scenic spot emergency information in the scenic
area, so as to avoid the risk of tourists in the course of playing, and improve the safety of tourists during the process
of playing.

3. Summary

Today, with the rapid development of IT, the combination of IT and tourism has become an inevitable trend of
the development of modern tourism. At present, the scenic e-commerce platform is mainly divided into three major
functional modules, namely tourism management, tourism marketing and tourism services [3]. In the three systems,
tourism management and tourism marketing is the basic construction of scenic spot, is the basic premise to realize
spot fine service and an important guarantee. Tourism service is the ultimate goal of the construction of scenic spots.
The development of tourist service system can provide one-stop service for tourists. Through the network
platform of the system, Visitors can obtain scenic spots, scenic routes, food, play and other information, can publish

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 ChengHu Zhang / Procedia Computer Science 131 (2018) 1253–1259 1259

complaints. The tourist service system facilitates the tourists to obtain the relevant information of scenic spots, and
also helps the scenic managers to manage the scenic spots. Through the system, Scenic area administrator can
release travel emergency information, help tourists avoid the danger in the scenic spot. Through handling the
complaints of tourists, the administrator gets the deficiency of the service and management in the scenic spots, so as
to improve the management and service quality of the scenic spots.

References

1.XiaoPing Zhang, GuiPing Deng. Discussion on the construction of intelligent scenic spot[N]. China Travel News, 2010-01-18.
2. Tao Yun, Zhu Fang. Discussion on the construction of intelligent scenic spot based on tourist experience-Take natural scenic spot as an
example. Contemporary tourism, 2013, 3(10):34-39.
3. Xian Feng Deng, Xiao Hai Zhang. Research on the overall framework of Nanjing wisdom Tourism. Travel Forum, 2012, 27(5):119-122.