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  • Customer at The Forefront Training Programs

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    Nirén Shrestha
    9 views3 pages
    The document outlines a model for putting customers at the forefront of every decision by focusing on their needs and experience. The model aims to benefit both clients through tailored solutions and great experiences, as well as the organization through world-class customer service. It also aims to benefit the team through personal and career growth, and supervisors through easier coaching. The model breaks this approach down into cultivating the right mindset, building strong conversation skills, and establishing best practices for consistent service.

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    Customer at the Forefront Training Programs

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    The document outlines a model for putting customers at the forefront of every decision by focusing on their needs and experience. The model aims to benefit both clients through tailored solutions and great experiences, as well as the organization through world-class customer service. It also aims to benefit the team through personal and career growth, and supervisors through easier coaching. The model breaks this approach down into cultivating the right mindset, building strong conversation skills, and establishing best practices for consistent service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views3 pages

    Customer at The Forefront Training Programs

    Uploaded by

    Nirén Shrestha
    The document outlines a model for putting customers at the forefront of every decision by focusing on their needs and experience. The model aims to benefit both clients through tailored solutions and great experiences, as well as the organization through world-class customer service. It also aims to benefit the team through personal and career growth, and supervisors through easier coaching. The model breaks this approach down into cultivating the right mindset, building strong conversation skills, and establishing best practices for consistent service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Customer at

    the Forefront
    PROCESS - SYSTEM - CULTURE
    Putting customers at the heart
    of every decision, every day!
    Aim
    THE AIM OF THIS MODEL IS HELP ACHIEVE

    For Client:  For Team:


     -Tailored solutions;  - Personal Growth & Job Satisfaction;
    - Great conversations;  - Career Development;
     - Great customer experience; - Skill Mastery;

    For an Organization:  For Supervisors:


     - World’s best customer experience;  - Easier Coaching;
     - Earn customer praise;   - Central repository for best practices;
     - Create greater customer value;  - Consistent approach;
    Model Approach
    THE MODEL IS BROKEN INTO THREE PARTS:

    - Mindset

    - Conversation Skills

    - How we do it?

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