Question 1:

Balanced Scorecard has these four perspectives:

Financial, Customer, Internal Business Processes, Learning and Growth

Financial, Employee, Internal Business Processes, Learning and Growth

Financial, Customer, Communication, Learning and Growth

Financial, Customer, Internal Business Processes, Market share

Question 2:
When you are studying an external organization to see how you can improve your
organization's work processes, what are you doing?

Benchmarking

Kanban

Kaizen

Mind mapping
 Question 3:
The first step in the benchmarking process is:

Compare the performance of benchmark organization with yours

Collecting data

Deciding what process to improve

Find out the current performance level

Question 4:
Leading indicators are:

easy to collect compared to lagging indicators

are post-event

are predictive measures (inputs)

like looking in the back view mirror

Question 5:
 Which of these provide the answer in terms of monetary units?

Payback period

Net Present Value

Return on Investment

None of these

Question 6:
For project A the payback period is 2.3 years, for project B the payback period is 1.3
years. Which of these will be selected if the organization can afford to start only one
project at this time?

Project A

Project B

None of these two

Question 7:
A project requires investment of $1000 and makes one time profit of $1000 after 1
year. What is the Net Present Value of this project?


Positive

Negative

Zero

$1000

Question 8:
In which of the four perspectives of a balanced scorecard is the objective 'reducing
repair rate' mostly likely to be?

Financial

Customer

Internal processes

Learning and Growth

Question 9:
Which of the following are outcome measures that are a result of past efforts?


Lagging indicators

Leading indicators

Financial measures

Balanced Score Card