8x8 8x8, Inc. (NASDAQ:EGHT) Investor Presentation 19't Annual Needham Growth Conference January 11, 2017Safe Harbor This presentation includes forward-looking statements within the meaning of the federal securities |aws. These statements relate 0, among other things, our business strategy, goals and expectations conceming aur market position, the growth of the markets in which we compete and the benefits that our customers will realize from our services. Although we believe the assumptions upon which these forward-looking statements are based are reasonable, any of these assumptions could prove to be inaccurate and the forward-looking statements based on these assumplions could be incorrect, Gur operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a. combination of which, could materially affect our results of operations and whether the forward-looking statements ultimately prove to be correct. Actual results and trends in the future may differ materially from those suggested or imptied by the fonward- looking statements depending on a variety of factors including those that are described in greater detail under the heading “Risk Factors” in our preliminary prospectus supplement and under the heading “Management's Discussion and Analysis of Financial Condition and Results of Operations” and elsewhere in our Annual Report on form 10-K and Quarterly Reports on 10-Q, All future written and oral forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by the previous statements. We undertake no obligation to update any forward-looking statements that may be made to reflect events or circumstances that occur, or that we become aware of, after the date of this presentation. This presentation contains: certain information that has not been derived in accordance with generally accepted accounting principles ("GAAP"). Reconciliations of such information to the most directly comparable information derived in accordance with GAAP are contained in this presentation. This information should not be considered a substitute for any measures derived in accordance with GAAP.Addressing a $50B+ Market Opportunity Shift to Cloud Telephony Adoption S40Bn 2014 2015. 2016 2017. 2018 O19. 020 AOL 2022 Bre Market Suet 8a, 2085High Quality Global Communications Network 12 Data Centers Serving Customers in 114 Countries | Local numbers in 83 countries; toll-free numbers in 122 countries | 7 Global deployment/support teams: US, UK, Eurape, Singapore/Asia, Australia (Philippines'and Romania new in 2016) Patented Geo-Routing technology for optimized media routing Global SLA for availability and call quality Advaniced Routing/ Sophisticated PSTN/ Vendor Quality Management Superior audio stack; Advanced audio CODECs/ error correction Localized branches with global ext.-to-ext. dialing Local language support for 14 languages; chat translation in 90 languages Database of regulatory requirements in 62 countriesReal-Time Analytics Engine 8x8 Big Data Environment originally conceived to solve challenges with OTT real time media and network quality monitoring Finding trends not easily detected - transactional data not available anywhere except the cloud Proactive, transparent to the customer Collecting ~86 million analytics / report events per day Disinbiand each nee ney app? ° oc ° oma acne entcss conor Wr Oe hora shone ‘ie Conc Cee nf honeEnterprise Communications as a Service (ECaaS) 8x8 Virtual Office (VO) Cloud Business Phone Service & Unified Communications Mobile and desktop applications for all users Integration w/leading business apps (Microsoft, Google, Zendesk, Salesforce.com, Netsuite} Presence, IM/Chat, SMS Global Directories Call Recording Data + Media Encryption 8x8 MULT IRRY Tat peeuirees 10Virtual Office Meetings Audio/ video/ web conferencing and collaboration w/content sharing Seamlessly built into VO mobile and desktop applications HD Video (1080p) and HD Audio (OPUS) + Highest resolution with lowest latency over public internet and WiFi Modular User Interface Microsoft Outlook and Google Calendar plug-insCustomer Engagement (CCaaS) Virtual Contact Center (VCC) Multi-Channel Cloud Contact Center Solution: Voice, Multi-Chat, Email, Fax Multi-media Queuing; Skills-based Routing; Real-time Monitoring and Reporting Direct Agent Routing: Proactive Chat Warkforce and Quality Management Single Sign On with Netsuite, Salesforce integration Expert Connect (VO+VCC Interoperability) Global Media Routing for 24/7 Follow-the-Sun Powerful business performance analytics — Customer Journey; Agent ProductivityQuality Management * Call recording & screen capture * Live monitoring + Speech transcription and analytics * QA/ evaluations and performance analytics * Scalable for teams ofall sizesSales Acceleration - High Touch Sales Teams Fully integrated into Salesforce Drive adherence through automatic call logging — in the office and out in the field — even when not logged into Salesforce Seamless access to phone, messaging, video for customer interactions and team collaboration Analyties/ visualizations to manage agent productivity, customer status and deal progressionSales Acceleration - Outbound Sales Teams Preview, progressive and predictive dialing to maximize connect rate and talk time Call monitoring and recording List and campaign management Integration with Salesforce Reporting and analytics — customer interactions history and trends, agent productivity Pay-as-you-go model, scale upand down. with business needsAPIs for Customers and Partners (CPaaS) Automated provisioning with Active Directory integration CRM and business systems integration Custom workflows via simple scripting Reseller / partner portals Vertical market / specialized solutionsCustomers of All Sizes Choose 8x8 PLR 1,000 to 5000 PS @mRG. — Mzendesk Bookivigiin SB Homeaway: evcrapee [Diglassdoor- TL Netsuite ) LEARN4 Lire we Regus INFINISOURCE 3 NUTAND<. CY Dyn EdsyRoommate AONewit : ® feces @ MOVEMENTMORTGAGE CBRE Office pErot MERGE GRILLSignificant Opportunities for Sustained Growth Build Seale Expand Strategic Partnerships. Leveraging APIs Drive Applications +Analytics Accelerate — ‘Continue eis ibbiove xpansion Upmarket . __—_® ‘8x8 Myeriely THE woRstENEITiES aDFinancialsSecond Quarter Fiscal 2017 Highlights * Total revenue grew 24% YoY (26% on constant currency basis) to $63.2M; service revenue grew 23% YoY (25% on constant currency basis) to $57.7M. * Service revenue from mid-market and enterprise customers grew 36% YoY (40% on constant currency basis) and now represents 53% of total service revenue. * New MRR sold to mid-market and-enterprise customers and by channel sales teams increased 30% YoY (40% on constant currency basis) and accounted for 65% (67% on constant currency basis) of total MRR booked in the quarter. * GAAP net income was $27K, of $0.00 per diluted share; Non-GAAP net income was $5.3M, or $0.06 per diluted share. * Average monthly service revenue per business customer (ARPU) grew to $409; ARPU for mid-market and enterprise customers grew to $4,351. * Gross monthly business service churn on an organic basis was 0.6%, compared with 0.7% in the same period last year. * Cash from operating activities was $6.9M, compared with $2.5M in the same period last year. + Cash, cash equivalents and investments were $169.7M, compared with $149.1M in the same period last year,Strong Revenue Growth; Continued Profitability Revenue Growth Non-GAAP Net Income as % of Total Revenue ($ in millions) {$ in millions) 5032 $600 $54 ees 3573 $332 $509 es mais 3016) AIG ao 2007 3016, anne 3017 2017 8x8 MULTIPLY THE Posstanuinies 20Increasing Revenue from Mid-Market/Enterprise Customers Mid-Market Service Revenue Mid-Market % of Total Service Revenue Mid-Market/Enterprise Service Revenue More than Doubled in 24 MonthsIncreasing Monthly Average Revenue per User (ARPU) All Customers: Mid-Market/Enterprise Customers. s435t sao $360, 5299 $4053 $3737 pons aus 2017 2a1s zane 7au7 8x8 MULTIPLY THE Posstanuinics aConsistently Low Gross Revenue Churn Rate 2015 3015, 4085 1016 2016 aQi6 aané 1017 2007Consistently Strong Non-GAAP MarginsStrong Balance Sheet in millionsFiscal 2017 Financial Model* MULTIPLY THE POSSHENKQITLES 26