Professional Documents
Culture Documents
University of Pittsburgh
Copyright © 2020. All Rights Reserved.
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A. General Guidelines ................................................................................................................... 2
1. Goals............................................................................................................................. 6
2. Attitude ...................................................................................................................... 11
3. Environment ............................................................................................................... 18
4. Effort .......................................................................................................................... 22
5. Control ........................................................................................................................ 27
D. Challenges/Opportunities ....................................................................................................... 34
E. Rubric ..................................................................................................................................... 36
As you have learned from the first week of the course, nonverbal communication is a salient aspect of your
relationships with others and of your life in general. That being said, this assignment requires you to
thoughtfully assess what you are communicating nonverbally, intentionally or unintentionally and develop an
improvement game plan.
In order to formulate the improvement plan, a self-assessment process is included below. Take some time to
reflect on your nonverbal communication strengths and weaknesses, and importantly, gain some insight on
the matter by talking to people who know you well.
• The Success Assessment is a survey that you complete and distribute to 10 or more other people
whose perspectives you care about. You take the completed information and paste it into the report to
get a summary of your feedback. You will use these results, along with several other items, to better
understand your overall success and evaluate your communication and nonverbal skills.
• You will also want to conduct personal interviews, using the information provided in this section.
Make sure to include feedback from others to help you arrive at your conclusions (i.e., conduct 5-10
mini-interviews or conversations with others by asking to provide honest feedback to you).
• Prepare a 2-3-page write-up that summarizes your analysis and includes several (5-10) specific goals
along with detailed action steps of how you plan to improve your nonverbal communication skills.
• Use more bullets than paragraphs. Everyone’s attention spans are getting shorter—and yours will too
as you get older.
• Give enough detail to clearly explain yourself, but avoid trying to solve every problem or issue you
come across in this document. Remember, you are basically trying to summarize where you are in
terms of your nonverbal communication.
• Be honest with yourself. If you are not accepting of what you can improve, you cannot begin to
improve it.
• Do not underestimate the power of your strengths. Finding ways to better use your strengths is almost
always more productive than trying to overcome every potential weakness.
• Most of us need the help of others to start making improvements. Consider this as you prepare your
self-assessment.
● Make realistic goals for improvement. Every journey to the finish line begins one step at a time.
Make sure that you fill out one survey, then ask 10 or more other people to fill out surveys about you. These
should be people whose opinions you care about and value their feedback, not just your friends or casual
acquaintances. Your boss, coworkers and similar individuals might be helpful.
2. Send the survey to at least 10 people and ask that they send it back filled out.
3. For each completed survey (including your own), highlight the column of data under ‘Responses for
Data Processing’ and copy it using CTRL (Command) +C.
4. In the Ratings sheet of the reporting form, paste survey responses into a column by using CTRL+ALT+V,
then press V to pick values, and hit enter.
• Be sure to paste your ratings under ‘My Ratings’ & feedback from others in the ‘Others’ Ratings’
columns. Repeat the copy and pasting steps for all surveys other people fill out about you.
• If you received a completed survey non-electronically, enter the ratings into the column manually.
5. Enter your name and the date on the Ratings sheet and view your report.
If you look throughout history, you could make the case that personal development began a long, long time
ago.
• The Bible has plenty of examples of “what to do” and “what not to do” to live a better life.
• Philosophers throughout history have commented on what separates those who are doing much
better than the rest of us.
Much of our modern-day personal development concepts and principles can be traced back about 100 years
ago to a reporter named Napoleon Hill.
After spending a couple of days interviewing the steel magnate, Andrew Carnegie, he accepted a challenge to
interview the most super-successful American millionaires—like self-made industrial giants Henry Ford, J. P.
Morgan, John D. Rockefeller, Alexander Graham Bell and Thomas Edison—and write about what they did or
did not do to become successful.
He spent the next 40 years selling millions of copies of his books, lecturing widely and helping others improve
their chances of personal, professional and financial success.
Throughout his career, Hill also interviewed thousands of other individuals who never lived up to their
potential to see if they were doing something else compared to those who were wildly successful. They were.
He grouped these destructive behaviors into something he called the “30 Causes of Failure” and the “17 Laws
of Success,” which you can use as part of your self-assessment.
Hill said, “Life’s greatest tragedy consists of men and women who earnestly try, and fail! The tragedy
lies in the overwhelmingly large majority of people who fail, as compared to the few who succeed. I
have had the privilege of analyzing several thousand men and women, 98% of whom were classed as
“failures.” There is something radically wrong with a civilization, and a system of education, which
permit 98% of the people to go through life as failures. My analysis work proved that there are thirty
major reasons for failure, and seventeen major principles through which people accumulate fortunes.”
I’ve organized Hill’s conclusions into five broad categories and they are reflected in your Success Assessment
(feedback report) as well and given you spaces to record your notes, observations and insights (Goals,
Attitude, Environment, Effort and Control).
The first area you should assess are your goals. Without goals, whether personal or professional, it is easy to
get off track. Goals provide a clear motivation and ideal end result. When you are unclear of what you are
trying to do or accomplish, it is easy to waste time, resources and opportunities.
• Alliance of two or more minds working actively together in perfect harmony toward a common definite
objective.
• Your group could include individuals from different professions (banker, attorney, sales person, etc.)
and organizations (large businesses, small businesses, government, nonprofits, etc.).
• You get the benefit of what others know and can do. They get what you know and can do.
• You will get better ideas from the group than you can think of on your own, especially if you have the
right combination of folks.
Creative Vision
• Creative imagination has its base in the subconscious and is the medium through which you recognize
new ideas and newly learned facts.
• Synthetic imagination springs from experience and reason; creative imagination springs from your
commitment to your definite purpose.
• Imagination recognizes limitations. Creative vision sees no limitations.
• Your imaginative faculty will become weak through inaction. It can be revived through use.
• The man who dipped a chunk of ice cream in chocolate and called it "Eskimo Pie" made a fortune for
the five seconds of imagination it took to create the idea!
Procrastination
• This is one of the most common causes of failure.
• “Old Man Procrastination” stands within the shadow of every human being, waiting his opportunity to
spoil one’s chances of success.
• Most of us go through life as failures, because we are waiting for the “time to be right” to start doing
something worthwhile. Do not wait. The time will never be “just right.”
• Start where you stand, and work with whatever tools you may have at your command, and better tools
will be found as you go along.
A smile goes a long way. A positive attitude not only grants an optimistic viewpoint to yourself, but those
around you as well. Rise to the top by working hard while keeping a pleasant aura. Your attitude determines
not only how you view a certain situation, but also how others view you. If you do not seize the moment and
take advantage of opportunities, someone with a better mindset will.
Applied Faith
Applied faith is the idea that good things will happen to you and work out, because you first believe that good
things will happen to you or that things will work out. Key elements of this concept include:
• Faith is awareness of, belief in, and harmonizing with the universal powers.
• Faith is a state of mind which must be active not passive, to be useful in achieving lasting success.
• Close the door to fear behind you and you will quickly see the door of faith open before you.
• Fear is nothing more than a state of mind, which is subject to your own direction and control.
• Faith will not bring you what you desire, but it will show you the way to go after it for yourself.
Pleasing Personality
• A Positive Mental Attitude is the right mental attitude in any given situation.
• Courtesy is your most profitable asset…and it is absolutely free!
• Emotions are nothing but reflections of your mental attitude, which you can organize, guide, and
completely control.
• Your personality is your greatest asset or your greatest liability because it embraces everything you
control…your mind, body, and soul.
• To be happy, make someone else happy!
Enthusiasm
• To be enthusiastic, act enthusiastically! Enthusiasm is to progress toward success as gasoline is to a
car's engine. It is the fuel that drives things forward.
• Enthusiasm stimulates your subconscious mind. By feeding your conscious mind with enthusiasm, you
impress upon your subconscious that your burning desire and your plan for attaining it are certain.
Enthusiasm is a state of mind. It inspires action and is the most contagious of all emotions.
• Enthusiasm is more powerful than logic, reason or rhetoric in getting your ideas across and in winning
over others to your viewpoint.
Lack of Self-discipline
• Discipline comes through self-control. This means that one must control all negative qualities. Before
you can control conditions, you must first control yourself.
• Self-mastery is the hardest job you will ever tackle. If you do not conquer self, you will be conquered by
self.
• You may see at one and the same time both your best friend and your greatest enemy by stepping in
front of a mirror.
Lack of Enthusiasm
• Without enthusiasm one cannot be convincing.
• Moreover, enthusiasm is contagious, and the person who has it under control is generally welcome in
any group of people.
Intolerance
The person with a “closed” mind on any subject seldom gets ahead.
• Intolerance means that one has stopped acquiring knowledge.
• The most damaging forms of intolerance are those connected with religious, racial and political
differences of opinion.
A supportive environment nourishes creativity, learning and success. Work to establish and retain a positive
environment in each aspect of your life in order to grow and succeed. No matter how determined and focused
you are, if you surround yourself with a destructive environment you will inevitably fall. Those you surround
yourself with are a reflection of yourself, so choose wisely.
Teamwork
Working in teams with others typically allows you to do much more than by yourself. Some thoughts about
teamwork to ponder:
• There is no record of any great contribution to civilization without the cooperation of others.
• Enthusiasm is contagious and teamwork is the inevitable result.
• A good football team relies more on harmonious coordination of effort than individual skill.
• Most people will respond more freely to a request than they will to an order.
• Helping others solve their problems will help you solve your own.
Good things do not come to those who wait; they come to those who work hard for them. Overcoming
obstacles and creating personal, positive habits becomes a way of life. When you charge forward and put forth
your best effort in everything you do you pave the path for success. A half-hearted effort does not bring
success. Evaluate your own efforts in relationships, work, education, etc. to see where you could improve.
Personal Initiative
● It is better to act on a plan that is still weak than to delay acting at all.
● Procrastination is the archenemy of personal initiative.
● Personal Initiative:
o Is contagious.
o Succeeds where others fail.
o Creates work.
o Creates opportunity.
o Creates the future.
o Creates advancement.
● Procrastinators are experts in creating alibis.
● Personal initiative is the inner power that starts all action.
Accurate Thinking
● Thoughts have power, are under your control and can be used wisely or unwisely.
● Accurate thinkers accept no political, religious or other type of thought, regardless of its source, until it
is carefully analyzed.
● Accurate thinkers are the masters of their emotions.
● Accurate thought involves two fundamentals. First you must separate facts from information. Second
you must separate facts into two classes. The important and the unimportant.
● Accurate thinkers allow no one to do their thinking for them.
Insufficient Education
● This is a handicap which may be overcome with comparative ease.
● Experience has proven that the best-educated people are often those who are known as “self-made”
or “self-educated.”
● It takes more than a college degree to make one a person of education.
● Any person who is educated is one who has learned to get whatever he wants in life without violating
the rights of others.
● Education consists, not so much of knowledge, but of knowledge effectively and persistently APPLIED.
● Men and women are paid, not merely for what they know, but more particularly for WHAT THEY DO
WITH THAT WHICH THEY KNOW.
Lack of Capital
● This is a common cause of failure among those who start out in business for the first time without
sufficient reserve of capital to absorb the shock of their mistakes and carry them over until they have
established a strong REPUTATION.
● Sons and daughters of wealthy men, and others who inherit money which they did not earn.
● Power in the hands of one who did not acquire it gradually, is often fatal to success.
● QUICK RICHES are more dangerous than poverty.
Too much of a good thing definitely applies in this case. Self-discipline is potentially the most difficult attribute
to achieve. However, mastering this is the key to your success. With full control you can reach your highest
potential, dodging any limiting distractions. While it is tempting to indulge, practice moderation so as not to
get caught up in corruption and self-detriment.
Controlled Attention
The ability to focus on something and pay attention to it for an extended period of time is vital to your long-
term success. Some insights to this premise include:
● Keep your mind ON the things you want and OFF the things you do not want!
● It is much easier to focus your attention on something you believe will happen than on something you
believe is unlikely.
● Controlled attention is the act of coordinating all the faculties of your mind and directing their
combined power to a specific end.
● Positive and negative emotions cannot occupy your mind at the same time.
● Independence starts with self-dependence.
No person may enjoy outstanding success without good health. Many of the causes of ill health are subject to
mastery and control. These, in the main are:
Intemperance
● The most damaging forms of intemperance are connected with eating, strong drink, and sexual
activities.
● Overindulgence in any of these is fatal to success.
Example questions to ask yourself and others (aim to interview 5-10 people). Use these to develop your own
questions, then schedule face-to-face, phone or Zoom interviews and conduct a more in-depth analysis of
your current situation. Realize that asking these questions may be difficult and challenging, but the
perspectives and insights you may gain could be invaluable to helping you plot your course for success:
18. Is my use of social media and technology hurting or enhancing my personal relationships?
Based on your self-reflection and input from others, what are your greatest challenges and what opportunities
do you have to improve your nonverbal communication skills?
1.
2.
3.
4.
5.
What impact do (could) these problems have on your relationships? On your ability to meet others? On the
way people perceive you?
If you could eliminate these problems, what would it mean to you professionally and personally?
Could you recruit others for help? (For instance, have a buddy point out when you’re slouching, etc.)