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Define Quality from five (05) approaches. i?0 marks)

QUESTION TWO

Itemise the contributions made by the following gurus towards understanding quality:
(a) Crosby (b) lshikawa (20 marks)

QUESTION THREE

,.r,i Using a diagram, explain how the quality costs are related. (20 marks)
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QUESTION FOUR

How do the following items affect the quality of a product:

(a) Quality of design (b) Designer's duty
(c) Quality of Conformance (d) Vendor Appraisal
(20 marks)

QUESTION FIVE

Distinguish between Statistical Process Control and Total Quality Control.

(20 marks)

QUESTION SIX

Discuss the following:-

(a) ISO - 9000 and ISO - 2000
(b) The Zambia Bureau of Standards (20 marks)

OUESTION SEVEN

(a) State the two basic ideas that are important in organising for quality.
(b) Consequently, explain how the two principles are applied. (20 marks)