COVID-19

Operations Safety Protocol Review

Virtual Meeting
May 19 & 21, 2020
 Every
Moment
Matters
 COVID-19
Regional Director
Virtual Webinar Series

• Week 1 – Operational Resources

• Week 2 – Creative Selling
• Week 3 – Managing Revenue
• Week 4 – OTA Recovery – Phase 1
• Week 5 – Utility Costs
• Week 6 – Revenue Recovery Toolkit Phase 0
• Week 7 – Managing Digital Assets
Our Guest Speaker
• Stacy Brindise
• Senior Director, Operations & Guest Experience
• Stacy.Brindise@RadissonHotels.com

• 19+ years in the hospitality industry

• 3+ years with Radisson Hotel Group

Previously
• Was a hotel opening director for all brands
• Prior to joining Radisson Hotel Group worked for a
management company for 15 years, most recently as a
VP of Operations for 4 years and a Hotel General
Manager for 8 years
Personal
• Lives in Minneapolis with husband (middle school
teacher) and two kids (ages 5 & 7)
 Operations Safety
TOPIC Protocol Review
SAFETY PROTOCOL
RESOURCES –

WHERE TO FIND
THEM
SAFETY PROTOCOL RESOURCES CURRENTLY AVAILABLE

✓ Diversey Deep Cleaning Procedures

✓ Diversey Laundry Recommendations

✓ Diversey Reopening Program

✓ Enhanced Cleaning and Disinfection Wall Charts

✓ Hotel Re-Opening Procedures – Managed hotels

✓ Re-Opening Checklist Best Practices – Franchise & Managed hotels

✓ RHG 10 Step Meeting and Events Safety Protocol

✓ RHG 20 Step Safety Protocol

20 STEP SAFETY PROTOCOL

TIMING
Supporting documents including implementation guides and sourcing guides will be
published this week
10 STEP M&E SAFETY PROTOCOL

TIMING
Supporting documents including implementation guides will be
published in early June
DETAILED PROTOCOL GUIDE

One of Radisson Hotels’ highest priority is the health, safety and security of our guests, employees and business partners
worldwide. All hotels are required to adhere to comprehensive health and safety procedures, including all local laws and
legislation.

A Detailed Protocol Guide will be published this week to provide you with details on:
• What to do
• How to implement
• Where to find additional information or products
• Illustrations to facilitate understanding
DETAILED PROTOCOL GUIDE - EXAMPLE

Where?
DETAILED PROTOCOL GUIDE - EXAMPLE

Where?
• AMER:
‒ Diversey Cleaning Guidelines available on CONNECT
• Deep Cleaning Procedures
• Diversey Reopening Program
• Enhanced Cleaning and Disinfection Wall Charts
ADDITIONAL SAFETY PROTOCOL RESOURCES IN DEVELOPMENT

✓ Detailed Protocol Guide

✓ Safety Protocol Sourcing Information Guide

✓ Best Practices Guide

✓ Revised Brand Standards

✓ Training

TIMING
These resources will be published this week and next week
COLLATERAL IN DEVELOPMENT – GUEST FACING, SINGLE AND DUAL LANGUAGE

KEY WALLET INSERTS DOOR HANGERS SAFETY PROTOCOL POSTER CUSTOMIZABLE POSTERS

TIMING
Collateral will be available for hotels to use once validated by SGS
COLLATERAL IN DEVELOPMENT – SALES & MARKETING - ENGLISH

• Flyer for travel agents

• Flyer for M&E Planner

• Sales FAQ

• Sales Presenter Slide

• E-mail Banner

• M&E Capacity Charts

TIMING
Collateral will be available for hotels to use once validated by SGS
SGS VALIDATION PROCESS AND TAKING THE PLEDGE

• The brand is funding the validation process for all hotels in the Americas to take the SGS PLEDGE!

• Procedures are currently be developed and will be shared within the coming weeks

• You will connect with SGS directly:

• You will be asked to provide them with a questionnaire/checklist of what you have implemented, likely with
photos and other requested documentation
• SGS will complete a virtual desktop review and advisory call with each hotel
• Once validated, SGS will alert the brand and we will give you access to the collateral, logos, etc. and help to
market your pledge

TIMING
Validation for hotels will likely start in June
“Leadership is all about caring, daring and sharing!
Caring for people, Daring to Act fearlessly,
& Sharing the success with all!”
~Sujit Lalwani