Internship Report

On
General Banking Activities of Mutual Trust Bank Ltd.: A Comparative
Study on Five Commercial Banks in Bangladesh

Supervised by
Sk. Habibur Rahaman
Assistant Professor & Coordinator (MBA)
Department of Business Administration
Manarat International University
Gulshan Campus, Dhaka- 1212

Submitted By
AklimaAkter
Student ID: 1335BBA02497
Batch: 35th Program: BBA, Major in Finance & Banking
Department of Business Administration
Manarat International University
Gulshan Campus, Dhaka- 1212

Date of submission: 03/12/2016

 Letter of Transmittal

SK. HABIBUR RAHAMAN

Assistant Professor
Department of Business Administration
Manarat International University

Subject: Submission of Internship Report

Dear Sir

With due respect, I would like to thank you for assisting me to prepare the internship report.
This task has given me the opportunity to explore the activities of banking sector. The report
contains a working procedure of “General Banking Activities of Mutual Trust Bank Ltd.
Compare with other Five commercial Banks in Bangladesh.” It was a great pleasure for
me to have the opportunity to work on this bank, which remains a very well position than
other bank in Bangladesh. I endeavor my best to come out with a good one.
I would be very happy to provide you with any clarification regarding the report. Therefore, I
pray and hope that you would be kind enough to accept my Internship Report and oblige
thereby.
Sincerely Yours,

_______________

AKLIMA AKTER
ID# 1335BBA02497
Batch: 35th Program: BBA, Major in Finance & Banking

Department of Business Administration

Manarat International University

Gulshan Campus, Dhaka- 1212

 Student’s Declaration

I do hereby declare that the work presented in this internship report entitled “General Banking
Activities of Mutual Trust Bank Ltd. Compare with other Five commercial Banks in
Bangladesh.”embodies the result of my own research work, prepared under the supervision of
SK. Habibur Rahaman, Manarat International University, Gulshan Campus, Dhaka-1212.

I Furth affirm that the work represent in this internship is original and whole part of report
has been submitted by any other students for the completion of BBA or other degree.

_______________

AKLIMA AKTER
ID# 1335BBA02497
Batch: 35th Program: BBA, Major in Finance & Banking

Department of Business Administration

Manarat International University

Gulshan Campus, Dhaka- 1212

 Certificate of Academic Supervisor

This is to certify that Aklima Akter, student of BBA program of our university bearing ID:
1335BBA02497 has successfully completed the internship report on “General Banking
Activities of Mutual Trust Bank Ltd. Compare with other Five commercial Banks in
Bangladesh.”In this regard she practically worked in Baridhara Branch from September 06,
2016 to December 07, 2016 under my supervision and instruction. This report supports the
topic title and fulfils the entire requirements. I instructed her to prepare. Here by, I accept the
report as the successful completion of the internship program and during the program Aklima
Akter was sincere proactive and attentive to her work. I am pleased to certify and findings
present in the report are the authentic work of Aklima Akter. I strongly recommend the
presented by Aklima Akter for further academic recommendations and defense / viva-voce.
Aklima Akter bears a strong moral character and pleasing personality. It has indeed been a
great pleasure working with her. I wish her every success in life.

_______________

SK. Habibur Rahaman

Assistant Professor & Coordinator (MBA)
Department of Business Administration
Manarat International University
Gulshan Campus, Dhaka- 1212
 To Whom It May Concern

This is to certify that AklimaAkter is a regular student of BBA program of Manarat

International University bearing Id No: 1335BBA02497 has been participating in the
practical internship program at our Baridhara Branch since 13/09/16 to 25/11/16. She has
successfully completed the program with great endeavour and enthusiasm. She was very
much punctual discipline to attend the office. I wish her all success in all spheres of life.

_______________

Touhid Ahmed
Senior Vice President
Mutual Trust Bank Limited
Baridhara Branch
 Acknowledgement

Completion of anything requires supports from various sources. I am very much fortunate to
get the sincere guidance and supervision from a number of persons.
My sincere gratitude goes to EASHA URMI GOMES (Customer Service Officer, MTB
Baridhara Branch), for reviewing the whole report so carefully and for giving me valuable
advices and suggestions to complete the whole thing in a right manner.
My heartiest gratitude also goes to the Muhammad A.K.M ABDUL HEY (Junior
Assistant), FAVP & DM as well as to other Officers of MTB Centre Baridhara Branch who
have been so kind and helpful to me during my Internship period. They helped me in every
possible way even though they used to remain busy all through the day. Their contribution
towards this report is worth than ever. It was a great honor to work with such kind, hard-
working and helpful officers.
I am deeply indebted to my Supervisor Easha Urmi Gomes (Customer Service officer, MTB
Baridhara Branch) for his whole-hearted supervision to me. Without his supportive hand and
recommendations, it would be difficult for me to complete this Report.
 Executive Summary

Now-a-days banking sector is modernizing and expanding its hand in different financial
events every day. At the same time the banking process is becoming faster, easier and is
becoming wider. Mutual Trust Bank LTD is a third generation private bank in Bangladesh. It
started its operation in 1999. The Company (Bank) operates financial activities through its
Head Office situated at Gulshan-1 Dhaka and 100 branches. MTB provides various
Consumer Banking Products, such as-Brick by Brick Savings Scheme, Monthly Benefit Plan,
Save Everyday Plan, Children’s Education Plan, Consumer Credit Scheme, Best Invest Plan.
Beside these, Banking services of MTBL include Online Banking Service, MTBL Tele
Banking Services, SWIFT Services, Pay Order, Demand Draft (DD) Issue, MTBL SMS
Banking, Locker Service, Credit Card Service, and Visa Electronic Debit Card Service.
Baridhara Branch is the 51th Branch of MTBL, which is the most profitable branch of
MTBL. This branch is structured with General Banking & Advance Department and this
branch is supervised under one SVP & one JAVP. General Banking consists three different
sections in this branch and these are: Front Desk, Account’s Department and Cash Counter
Section. Various activities are carried out under these three sections, such as-opening of an
account, issuing of cheque books, closing of an account, stopping payment & dishonoring of
a cheque, transfer, clearing, bills collection, cash payment and cash receipt.
.A banker can also close the account of his customer or stop the operation of the account
under several considerable circumstances. A banker can stop payment of cheque of his
customer under several considerable circumstances. If the cheque is dishonored, MTBL sends
a memorandum (cheque return memo) to the customer stating all the reasons. Those
documents that are enter in the branch or exit of the branch must go through dispatch section.
MTB center corporate branch receives different types of instruments, such as cheque, PO,
DD etc. from its customers for collection. It also pays on behalf of its customers for those
instruments that come to it through clearinghouse.
Appendix:
MTBL= Mutual Trust Bank Limited
POS= Point of Sale
DD = Demand Draft
TT = Telegraphic Transfer
T.C. = Total Currency
NRB = National Regular Savings Account
A/C = Accounts
CD = Current Deposit
SB = Savings Deposit
Brick by Brick = DPS
FDR= Fixed Deposit
PO = Pay Order
LC = Letter of Credit
FBP = Foreign Bill Purchase
IBP = Inland Bill Purchase
SOD = Secured Over Draft
EBD = Export Bill Discounting
LTR = Loan Against Trust Receipt
TR = Term Loan
BB = Bangladesh Bank
PD = Primary Dealer
TP= Transaction Profile
GB= General Banking
 Table of Contents

Particulars Page No.

Letter of Transmittal i
Student’s Declaration ii
Certificate of Academic Supervisor iii
Certificate of Branch Head iv
Acknowledgement v
Executive Summery vi
Abbreviation vii
Chapter: One
Introduction
Serial Particulars
No.
1.1 Introduction 1
1.2 Origin 1-2
1.3 Scope 2
1.4 Objectives 2
1.5 Methodology 2-3
1.6 Limitation 3
Chapter- Two
Mutual Trust Bank Limited
2.1 Introduction 5
2.1.1 Mission Statement 5
2.1.2 Vision Statement 5
2.1.3 Objective 5-6
2.2 Historical Background of MTBL 6
2.2.1 Hierarchy of BOD 6-7
2.2.2 Management Hierarchy 7
2.2.3 Membership of MTBL 7
2.3 Arrays of Services of MTBL 8
2.4 Products of MTBL 8-14
2.5 Branches 14
2.6 Banking Services 14-18
Chapter – Three
Analysis & Findings of The Study
3.1 General Banking Department 20
3.1.1 General Banking 20-21
3.1.2 Account Opening 21-22
3.1.3 Cheque Clearing 23
3.1.4 Remittance Payment 23-24
3.1.5 Pay Order 24-27
3.1.6 Delivering Outwards 27
3.1.7 Instruments of Other Branches 27
3.1.8 Debit Card 27-28
3.1.9 Cheque& Debit Card Requisition Collection 28
3.1.10 Information About Other Department 29
3.1.11 Opening SMS & Internet Banking 29
3.1.12 In Balance 30
3.1.13 Credit Card 30
3.1.14 Safe Custody Service 30
3.2 Maturity Grouping of Deposits & Other Account 31
3.2.1 Demand And Time Deposit 31-32
3.2.2 Sector Wise Deposit 32-33
3.3 Comparing Strength & Weakness of MTB 33-34
3.4 Analysis of the study 34-35
3.5 Findings of the study 35-36
Chapter-Four
Recommendations& Conclusion
4.1 Recommendations 37
4.2 Conclusion 37-38
References 39

CHAPTER 01
Introduction
1.1 INTRODUCTION

In general sense we mean ―Bank as a financial institution that deals with money. There are
different types of banks like Central bank, Commercial bank, Savings bank, Investment bank,
Merchant bank, Co-operative bank etc. But when we use the term bank it generally means
commercial bank that is one which is concerned with accepting deposit of money from the
public, repaying on demand or otherwise and withdraw able on demand or otherwise and
employing the deposits in the form of loan and investment to meet the financial needs of
business and other classes of society.
Now-a-days banking sector is modernizing and expanding its hand in different financial
events every day. At the same time the banking process is becoming faster, easier and is
becoming wider. In order to survive in the competitive field of the banking sector all
organizations are looking for better service opportunities to provide their fellow clients. So it
has become essential for every person to have some idea on the bank and banking procedure.
Mutual Trust Bank is a financial institution whose main objective is the mobilization of fund
from surplus unit to deficit unit. In the process of acceptance of deposits and provision of
loan, Bank creates money. This characteristics feature sets Bank apart from other financial
institution. The bank can influence the money supply through lending and investment. The
bank is an economic institution whose main objective is to earn profit through exchange of
money and credit instruments.

1.2 ORGIN OF THE REPORT

As a part of academic requirement of completing Bachelors of Business Administration
(BBA), every student needs to undergo an Internship/Project program. Now you may ask
what an Internship is. Well ―Internship is an agreement between a university and an
organization that offers an opportunity for students like us to undertake a temporary work
assignment in the organization which enables us to have a realistic exposure to job and
organizational conditions. It is called earn while you learn program of training. It helps us
bridge up the gap between classroom learning and actual job conditions eventually preparing
us for a prospective job. According to my experience an internship is a perfect blend of
theoretical and practical knowledge. Although it is not a compulsory in many universities in
the country, but in Manarat International University it is a mandatory course for all. In fact it
weighs 3 credits out of 123 for completion of BBA. It has to cover duration of at least 8 to 10
weeks under a supervisor assigned by the students’ perspective departments.

1.3 SCOPE OF THE REPORT

I always disliked the fact what my other fellow students did that they always chose studying
the department they are assigned at, as their report topic, which according to me is the easiest
way to get through as department information is all readily available in the company websites
and there is nothing new to find out or research. Thus I have arranged my report in a way that
the first part gives all the Company Details starting from its history to its recent products,
services and likewise. In the second part I put information about the 3 most important
divisions of a MTBL, which are General Banking Division, Credit Division, and finally the
Foreign Exchange Division.
Then the first part contains my ultimate report, which may be very insignificant to great
researchers, but at least I have attempted to do something, which requires some studying, and
investigating-The General Banking activities of Mutual Trust Bank Ltd.

1.4 Objectivesof the study

Broad objective:
 The broad objective of the study is to analyze the General Banking Activities of
Mutual Trust Bank Ltd. compare with other five Commercial Banks in Bangladesh;
Specific objectives:
 To compare the interest rate of five Commercial Banks;
 To find out the strengths & weakness of MTB compare with other five Commercial
Banks.
1.5Methodology
I have used both primary and secondary sources very thoroughly for information. I could
manage the primary source while I worked there physically. Every now and then I tried to
talk to different officials to find out relevant facts even in unofficial manners like in tea
breaks and lunch breaks. And talking about secondary source I have used to the fullest extent
possible. My readers, you will get that very evidence and gain confidence over my report if
you just check the bibliography at the end of this report. Whatever data I received, I tried to
recheck them from other different sources to confirm accuracy. For example I got MTBL‗s
financial statements from their company’s website and I rechecked them with the ones posted in
the website of Dhaka Stock Exchange.

Primary & Secondary Sources

Primary Sources:
 Practical experience and deskwork.
 Personal observation and discussion with staff members
 Interview of different officials including the Deputy Manager of the branch.

Secondary Sources:
 Annual reports of MTBL of the year’s 2009, and 2013.
 Financial articles in Newspaper
 Circulars published by Bangladesh Bank
 Other relevant data from the Internet.
Methods of Data analysis:Quantitative data analysis techniques are used to analyze
data.
1.6 LIMITATIONS OF THE STUDY
Mutual Trust Bank is one of the new generation banks of Bangladesh. There were
innumerous topics to be researched and studied but that could not happen due to lack of time,
information and other accessibilities. Data collection was the biggest pain ever. I could sense
a little bit of fear factor in all employee levels regarding the sharing of data whereas I have
not asked them any confidential data.
In the company part all the departments could not be presented in an elaborative way. It is
due to lack of accessibility and most of all the employees’ reluctance to talk about anything
without a favor in return. I have used many useful ratios and graphs to present my analysis
along financial statements of the past 3 years starting from 2009 to 2013. Again my study
was limited to the data given by the organization only. No external factors could be measured
which is highly critical to Risk Factors of any private banks of Bangladesh. Also there are
many soft ware’s nowadays to assess bank risk factors but I was not literate of that either. So
my study and conclusions are all based on the ratios and trends in financial data. The
information obtained was directly used for analysis. They could not be checked or verified
for 100% accuracy.
 Chapter 02

An Overview of Mutual Trust Bank Ltd.

2.1 Introduction

Mutual Trust Bank Limited (MTBL) is a Public Limited Company by shares inBangladesh,
with commendable operating performance. Directed by the mission toprovide with prompt
and efficient services to clients, MTBL provides a wide range of commercial banking
services also. The bank has achieved success among its peer group within a short span of
time with its professional and dedicated team of management having long experience,
commendable knowledge and expertise in convention with modern banking. With all the
resources, management of the bank firmly believes that the bank would be able to encounter
problems that may arise both at micro and microeconomic levels.

2.1.1Mission statement
“We aspire to be one of the most admired banks in the nation and be recognized as an
innovative and client-focused company, enabled by cutting-edge technology, a dynamic
workforce and a wide array of financial products and services.”--- MTBL Group.

2.1.2Vision statement
Mutual Trust Bank's vision is based on a philosophy known as MTB3 V. The organization
envisions MTB to be:
1. One of the Best Performing Banks in Bangladesh.
2. The Bank of Choice.
3. A Truly World-class Bank.

2.1.3Objectives
The main object of the Mutual Trust Bank Limited (MTBL) had been to offer an interest free
banking system in the financial market. Apart from that, the bank started its operation in the
country with a view to realizing the following objectives:

 To establish a partnership relationship with customers and to eliminate theidea of the

debtor-creditor relationship of traditional banks.
 To establish welfare oriented banking system.
 To mobilize savings towards productive sectors.
 To invest on profit and risk sharing basis.
  To accept deposits on profit and loss sharing basis.
 To create employment opportunities by investing savings towards
prospectiveeconomic sectors.

2.2Historical Background of MTBL

The Company was incorporated on September 29, 1999 under the Companies Act 1994as a
public company limited by shares for carrying out all kinds of banking activities with
Authorized Capital of Tk. 38, 00,000,000 divided into 38,000,000 ordinary shares ofTk.100
each.
The Company was also issued Certificate for Commencement of Business on the same day
and was granted license on October 05, 1999 by Bangladesh Bank under the Banking
Companies Act 1991 and started its banking operation on October 24, 1999. The bank
conducts all types of commercial banking activities including foreign exchange business and
others financial services. During the first two years of operations, the bank's main focus was
on the delivery of personalized customer services and expansion of its clientele base.
1. All types of commercial banking activities including Money Market operations.
2. Investment in Merchant Banking activities.
3. Investment in Company activities.
4. Financiers, Promoters, Capitalists etc.
5. Financial Intermediary Services.
6. Any related Financial Services.
The Company (Bank) operates financial activities through its Head Office situated at Dhaka
and 100+ branches. The Bank carries out international business through a Global Network of
Foreign Correspondent Banks.

2.2.1Hierarchy of BOD
Company Registration No:

C38707 (665)/99 on September 29, 1999

Bangladesh Bank Permission No:

BRPD (P) 744(78)/99-3081 on October 5, 1999

Registered Office:

26Gulshan branch

Plot 5, MTB center, Gulshan 1, Dhaka 1212

2.2.2 Management Hierarchy

1.Board Committees

The Board of Directors who also decides on the composition of each committee determines
the responsibilities of each committee.

1. ExecutiveCommittees

All routine matter beyond delegated powers of management are decided upon by or routed
through the Executive Committee, subject to ratification by the Board of Directors.

2. Policy Committee

All mater relating to the principles, policies, rules, and regulation, ethics etc. for operation
and management of the bank are recommended by the Committee to the Board of Directors.

3. Management

The management of the bank is vastly on a Board of Directors, for overall supervision and
directions on policy matters by the board. The power of general supervision and control of
the affairs of the bank is exercised by the president and managing director of the bank who is
also the chief executive officer of MTBL.

2.2.3Memberships of MTBL

1. Metropolitan Chamber of Commerce and Industry, Dhaka (MCCI, D)

2. The Institute of Banker’s Bangladesh (IBB)
3. Bangladesh Foreign Exchange Dealer’s Association (BAFEDA)
4. Bangladesh Institute of Bank Management (BIBM)
5. International Chamber of Commerce Bangladesh Limited (ICCB)
6. Association of Bankers Bangladesh Limited (ABB)
7. Bangladesh Association of Publicly Listed Companies (BAPLC)
8. American Chamber of Commerce in Bangladesh (AMCHAM)
2.3Arrays Of Services Of MTBL

Consumer Banking Products

MTBL aim’s to satisfy all clients, regardless of how big or small they may be. Individuals are
counseled on the best type of accounts suitable to them such as Current, Savings, Short Term
Deposits, Fixed Deposits, Consumer Asset and Liability Products, etc.
Apart from the conventional banking operations MTB strives to introduce an array of
products and services and already launched a number of consumer banking products with the
aim of popularizing consumer banking operations and offer higher return to its clients.

2.4 Products of MTBL

MTB Consumer Banking Products are:
 Regular Savings Account
 Current account
 Brick by Brick Savings Scheme
 Short Term Deposit (STD)
 Monthly Benefit Plan
 Save Everyday Plan
 Children’s Education Plan
 Consumer Credit Scheme
 Best Invest Plan

Regular Savings Account:

The Savings account allows the clients to have interest income on their deposit. This
account can be used for their transaction purposes. They can draw a maximum member
of draw cheek per week, exceeding this number will forfeit the interest for the month.
MTB offers a competitive interest rate on the account. Also there is a requirement for a
minimum balance to be maintained in the account to be eligible for the interest. Interest
is applied to the account on half-yearly basis.
 Current Account:

A Current account is ideal for carrying out day-to-day business transactions. With the
MTB Regular Current Account, anybody can access his/her account anytime, anywhere, pay
using payable at par cheques or deposit cheque at any MTB bank branch.

Brick by Brick Savings Scheme:

Drops of water make an ocean. People’s habit of regular savings will provide theircomfort in
the future. Brick by Brick is a unique monthly savings plan which build sups over the years
and provides a lump sum amount at maturity. The savings periods are 5, 8 and 10 years.
Monthly installments are Tk. 500/= 1,000/=, 2,000/=, 5,000/=and thereafter in multiples of
Tk.500. People will have to open an account in the bank from which a standing instruction
will be given to transfer the monthly deposit in the scheme's account and they must ensure
that their account has sufficient balance within the 20th of each month. This plan is so
flexible the maturity they can earn a handsome amount depending on the size of installment
amount of savings and tenure.

Short Term Deposit (STD)

Short Term Deposit account is open for any individual/firm/company/Financial

Institutions/societies/clubs/Trust/NGOs/Banks/Corporations/Autonomousbodies/government
organizations.

Fixed Deposit Receipt (FDR):

Clients can open fixed deposit accounts for 3 months, 6 months, and 1-year term deposit.
Mutual Trust Bank Ltd. offers competitive interest rates. Clients can place their deposit
under lien with them and take a loan, buy shares or open an account to meet their cash
requirements. Interest rates on deposits vary from time to time. Fixed deposit gives higher
interest rate than other forms of deposits. Mutual Trust Bank Ltd. is offering competitive
interest rate in FDR:

Statement of Revised Rates of Interest

 (Per annum percentage)

Deposits Rate Effective Date: 12.11.2016

SN Deposit Interest Rate

01. Saving Deposit 3.75%

02. Short Term Deposit (STD) 3.75%

03. Short Term Deposit (STD) - Bank to Bank/ Non-Banking 2.5 %

Financial Institutions (NBFI)

04. FDR (Tenure 1 months) 3.25%

05. FDR (Tenure 3 months) 5.75%

06. FDR (Tenure 6 months) 5.75%

07. FDR (Tenure 1 year to 2 year) 6..00%

Monthly Benefit Plan

This plan offers to generate monthly income out of deposit. It has been designed to help and
assist conscious savers from all strata of the society. The minimum deposit Tk. 50,000/= or in
multiples thereof. There is no upper limit and this plan is for a 3(three) & 5 (five) years term
that cannot be changed subsequently. People will require opening a savings/current account.
Monthly income will be credited to their account.

o Save Everyday Plan

Mutual Trust Bank offers "Save Everyday" Plan .The primary advantage of this planes that
consumers are absolutely free to choose their own time for depositing money into this
account. They can deposit daily, weekly or monthly. The choice is their but the transactions
will have to be within the Bank's transaction hour. This is a 5 year plan and they will be
required to open the account with an initial deposit of Tk.2500/= only. Banks offer their very
attractive interest rate which is accrued in this account on a daily basis.
 o Children’s Education Plan
Education is the backbone of any nation and one of the primary factors of prosperity. An
educated nation stands tall in the committee of nations and saving money for the future is a
common practice in any society. Savings help everyone to build a better tomorrow. Regular
saving makes a man become disciplined, self-confident and successful. A child's education is
of prime importance and every parent should ensure and make every effort to get their child
educated. To admit a child in a good institution parents require adequate amount of savings
for the cost of admission into a school. This plan allows new parents to save for 4/7/9/12
years. The parent can deposit any amount of money at any day of the month. The interest rate
is very lucrative and MTBL offers substantially more than the current savings rate.

o Best Invest
Best Invest offers people efficient high return investment plan. This plan helps them
to build up a sizeable income in easy and affordable installments. Best Invest offers two
separate and convenient term deposit periods for 4 years and 6 years respectively. This plan
allows them to own 5 times the initial invested amount. Best Invest is available in units
worth Tk.50,000/- each. They will invest Tk.10,000/- as down payment for purchasing 1
(one) unit and the Bank will provide loan for Tk.40,000/-.The customer also has the option
to buy units in multiples of Tk. 50,000/- but maximum up to Tk. 10,000,000/-. This is a
unique high return plan catering to all income groups.
No. Deposit Products Loan Products Visa Cards

1 Brick by Brick Savings Small Business Loan Local Classic Credit Card
Scheme
2 Monthly Benefit Plan Home Loan Local Gold Credit Card

3 Unique Savings Plan Home Repair Loan Prepaid International

Travel
4 Festival Savings Plan Auto Loan Money Card

5 Save Everyday Plan Consumer Loan Prepaid Local Gift Card

6 Education Plan Visa Electron Debit Card

7 Double Saver Plan

8 Triple Saver Plan

9 Millionaire Plan
 10 Best Invest Plan

Other Products of MTBL:

Foreign Trade

MTBL is one of the best performers in the foreign trade sector in the past few years. It
provides a wide range of banking services to all types of commercial concerns such as Import
& Export Finance and Services, Investment Advice, Foreign Remittance and other
specialized services as required. Although it is a private commercial Bank, they have a strong
global network that helps them to undertake international trade smoothly and efficiently.

Just a few of its features are listed below for each of the services. Later in this same chapter,
these issues have been discussed in detail in regard to foreign exchange.

1. Import Business: Mutual Trust Bank supports its customers by providing facilities
throughout the import process to ensure smooth running of their business. The facilities are:

a. Import Letter of Credit

b. Post Import Financing (LIM, LTR etc.)

c. Import collection services & Shipping Guarantees

2. Export Business: Mutual Trust Bank offers extra cover to its customers for the entire
export process to speed up receipt of proceeds. The facilities are:

a. Export Letters of Credit advising

b. Pre-shipment Export Financing

c. Export documents negotiation

d. Letters of Credit confirmation

3. Remittance: Mutual Trust Bank provides to its customers the following services:

a. Inward/ Outward Remittance Services

b. TT/ DD Issue
 c. DD/ Cheque collection

d. Endorsements

e. Travelers Cheque Issuance

2.5Branches:

Mutual Trust Bank Limited is a fast growing commercial bank in our country. It has
established a good operating network throughout the country. At present it has 100
Branches all around the country.

Dhaka Division: 36 Branches

Chittagong Division: 15 Branches

Sylhet Division: 3 Branches

Rajshahi Division: 5 Branches

Rangpur&Barishal Division:1&1

Other parts of the country: 38 Branches

2.6Banking services
 Online banking service
Mutual trust bank is playing a pioneering role among its competitors in providing real time
online banking facilities to its customers. Mutual trust bank online banking offers a customer
to deposit or withdraw any sum of money from any branch anywhere. Any account holder
having a being account with the bank can avail this service.

Facilities available at present

- Access account from anywhere in the world through a telephone.
- Ability to make balance inquiries without visiting the bank.
- Ability to listen to last 5 transaction detail over the phone.
- Provides a language selection being available in English and Bangla.

 MTBL Tele Banking Services

The centralized tale banking service introduced in the bank brings a world of banking
convenience to the customers. Through the tale banking system, customers can access their
bank accounts over the telephone on a 24x7 basis. The facility insecure as the customer is
given a unique identification number to access his bank account through the telephone. The
voice response system prompts the customer to dial the digits that will help him/ her meet his
requirement of placing instructions or retrieving account information.

 Swift Services

The society for worldwide inter-bank financial telecommunication or S.W.I.F.T.Is a

worldwide community. 7,800 financial institutions in 200 countries connected tone another
through swift. In their own word swift "consistently delivers quantifiable business value and
proven technical excellence to its members through its comprehensive messaging standards,
the security, reliability and five nines “availability of its messaging platform and its role in
advancing step. theguiding principles of swift are clear: to offer the financial services
industry a common platform of advanced technology and access to shared solutions through
which each member can build its competitive edge." mutual trust bank has already become
them ember of swift community and has started its operation from march 2004.
Withintroduction of swift, MTB ensures its customers the quickest and most secured
financial transaction around the world.

 Pay Order
MTBL provide this type of service. When clients want to give money to others for
any purpose they can give pay order. it is safe because they should not carry the
 money and the receivers can encase the money. There is no option for dishonor, the
client have to deposit money before do pay order.

 Demand Draft (DD) Issue:

Sometimes customers use demand draft for the transfer of money from one place to
another. It is must need for sending money outside Dhaka city. MTBL charges
0.15%commission on the face value of DD as service charge.

 MTBL SMS Banking:

“MTB SMS banking brings your account to your fingertips”--- MTBL group. It
enables customers to send and receive textual information anywhere 7 days a
weekend 24 hours a day. It allows them to access information as well as receive
transaction alerts on their account by using their mobile phone.

Facilities Available At Present

 Access of account from anywhere in the world through a mobile
phone.
 Ability to make balance inquiries without visiting the bank.
 Ability to receive mini statement of last 5 transactions.
 Transaction alert lets customers get informed whenever there is an
ATM post transaction on their account.

 Credit Card Service:

Mutual Trust Bank Ltd. Credit Card:

Mutual Trust Bank Ltd. Credit Cards are issued in two types namely Gold and Classic for
both local and international use. The Local Cards can be used at any ATM displaying the
Logo of MTB for withdrawal of cash and at any POS displaying Logo of MTB for purchase
of goods and services within Bangladesh whereas the International Cards can be used at any
ATM and POS displaying logo of MTB anywhere in the world. International credit card is a
dual currency card and as such anyone can use the same plastic at home and abroad. Classic
cards are for lower limits and less costly.

Description:
 50% cash advance facility.
 Useable at all ATMs bearing visa logo.
 5000 outlets for shopping in Bangladesh.
 Buy now pays later.
 Up to 45 days interest free period.

 Visa electronic debit card service

 Bank name: Mutual Trust Bank Ltd.
 Card type: Debit Card
 Description: MTB visa electron card will be offered to each and every savings,
current &STD account holders of the bank. This electron card canbe used at any
Dutch-Bangla Bank’s ATM all over the country.
 No card fee for first year.
 No transaction fees on pos & DBBL ATMS.
 No time bindings for cash withdrawal.
 No need to come to branch for cash withdrawals.
 There are 5000 outlets for shopping in Bangladesh

MTB Internet Banking Service:

 View account information, summary of all your accounts and access account
statements Order cheque book
 Transfer funds to any MTB account.
 Set up payees (within MTB), to whom you transfer funds regularly.
 View credit card details and pay any MTB credit card bill.
 Pay utility bills.
 Manage your profile information.
 Chapter 03

Analysis And Findings of The Study

3.1 General Banking Department of MTBL.

MTB Centre Corporate Branch is the important branch of Mutual Trust Bank Ltd. It is
situated in 120 Gulshan Avenue, Dhaka 1212. It is the corporate branch of MTBL. The
customers of the branch are mostly businessmen and mostly of the Baridhara, Mohakhali, ,
Badda, khilkhet, Banani, ProgatiSarani, Shahzadpur, Rampura, Khilgaon area. The branch
has three sections for providing better service to the customers. The sections are:

 General Banking (GB),

 Advance (Loan Section),
 Foreign Exchange (ForEx).

I was assigned at the MTB Baridhara Branch of Mutual Trust Bank Limited to complete my
internship program. During my internship program I had a lot of fun, but most importantly I
realized how to work under the pressure of responsibilities. The things that I have learned at
Mutual Trust Bank are:
 Meaning of responsibility
 Necessity of commitment
 Punctuality and regularity is very important
 Ability to interact with different sorts of people

Mutual Trust Bank Limited has always been prepared the internship program for its internees.
Both parties strictly follow it.
I was rotated across all 3 different departments in the past 3 months. However, my main
concentration was General Banking section and thereby, I allocated maximum time to work
at GB section. Therefore, in this report I have described about my job responsibilities at GB.

3.1.1 General Banking

Financial institution/ intermediary that mediates or stands between ultimate borrowers and
ultimate lenders is knows as banking financial institution. Banks perform this function in two
ways- taking deposits from various areas in different forms and lending that accumulated
amount of money to the potential investors in other different forms. General banking
department aids in taking deposits and simultaneously provides some ancillaries services.
General banking is the front-side banking service department. It provides those customers
who come frequently and those customers who come one time in banking for enjoying
ancillary Services. In some general banking activities, there is no relation between banker and
customers who will take only one service form bank. On the other hand, there are some
customers with who Bank are doing its business frequently. It is an important department for
all banks because it provides day-to-day service to the customers. Front Desk is the important
for general banking. Customers give their deposits and meet their demand for cash by
honoring cheques. Besides this A customer opens new accounts, remit funds, issues bank
drafts and pay orders etc.

3.1.2 Account Opening:

Account opening section is an important factor for banks because customer is the
main source of bank. Selection of customer is another important factor. Bank’s success and
failure largely depends on their customers. If customers are not good enough then may create
fraud and other problems by their account with bank and thus destroy goodwill of banks.
Therefore, bank must be conscious in selecting its customer. For this reason Mutual Trust
Bank keep key information system.

I. Accounts Opening Process:

Recently, Bangladesh Bank has been declared, designed and enforced a unique format
of form for every banks. This format should hold the important document in a same manner
and process respectively for different kind of accounts Mutual Trust Bank Ltd. is not
different from this practice. Accounts opening process can be as follows:

Step 1
 Receiving filled up application in bank’s prescribed form mentioning what type of
account is desired to be opened.
 The form is filled up by the applicant himself/ herself
 Two copies of passport size photographs from individual are taken and in
case of firms
 photographs of all partners are taken
 Officer are taken information from customer by key information system

Step 2
 Applications must submit required documents
 Applications must sign specimen signature sheet and give mandate
 Introducer’s signature and accounts number-verified by legal office
Step 3
  Filling & signing up KYC or Know Your Customer Form
 Filling TP or Transaction Profile.
 Filling & signing up Owner Information Form.
Step 4
 Authorized Officer accepts the application
Step 5
 Minimum balance is deposited-only cash is accepted
Step 6
 Account is opened and a cherub book and pay-in-slip book is given
II. Information Collected to Open Account:
III. Dormant Account
If any account is inoperative for more than one year is called dormant account. To operate
these accounts manager permission is necessary.
IV. Transfer of Account
An account can be transferred from branch to branch and only from the same bank.
Following steps are considered for this purpose:
• Application in written to the Manager of the account maintaining branch
• Manager sends a request to the manager of the desired branch of depositors
• Sends original Account opening application and specimen signature sheet with the
balance remained in the account at he sent Manager’s request
• New account is opened at desired branch.

3.1.3 Cheque Clearing:

Bank receives all kinds of cheque in favor of the client for clearing. When cheque is
received it is necessary to endorse it and cross it specially.

 Types of Cheque Explanation Clearing Process

Clearing Process
Cheque received from the clearinghouse of Mutual Trust Bank
Party’s A/c…Dr.
Mutual Trust Bank General A/c…Cr
 a. OBC (Outward Bills for Collection) Cheques of other branch of Mutual Trust
Bank Ltd.withinits clearing house area. These cheques are directly sent to the
respective branch and request them to send IBCA. When it comes, then customer’s
A/c is credited for the cheque.
b. Clearing Cheques for another bank outside the clearing area these cheques are sent
to clearing house via Baridhara Branch. When drawer bank honor the cheques,
then the account of cheque depositors are credited.

3.1.4 Remittance Payment:

Sending money from one place to another through some charges is called remittance. To
pay or receive money of customers in the form of remittance from one place to another,
from one person to another inside and outside the national boundary is an earning source
of every bank. MTB Centre Corporate Branch operates both the foreign and local
remittance to serve its customers. In addition, this service is an important part of
country’s payment system. Through this service, people can transfer their funds from one
place to another place very quickly.
1. Foreign Remittance
Foreign remittance is to send money of customers from one place to another, from
one person to another outside the national boundary. Though MTB Centre Corporate
Branch, Mutual Trust Bank Ltd. Is a non-ad branch, it can able to serve the customers
by receiving and paying their incoming foreign remittance in the form of local
currency. The bank via some internationally authorized agents receives foreign
remittance. There are two medium of agent for foreign remittance at MTB Centre
Corporate Branch, Mutual Trust Bank Ltd.; they are:

i. MoneyGram:
ii. MoneyGram is a money transfer medium/agent serves both domestic &
international services. Its identification number consists of 8 digits.
iii. Western Union:
Western Union is a money transfer medium/agent serves both domestic &
international services. Its identification number consists of 10 digits.
iv. X-Press Money:
X-Press Money is a money transfer medium/agent serves both domestic &
international services. Its identification number consists of 16 digits.
 v. MTB Exchange (UK) Limited:
MTB Exchange (UK) Limited is a fully owned subsidiary company of Mutual Trust
Bank in Bangladesh.
2. Local Remittance
Sending money of customers in the form of remittance from one place to another, from
oneperson to another inside and outside the national boundary is another earning source of
every bank. In addition, this service is an important part ofcountry’s payment system.
Through this service, people can transfer their funds from one placeto another place very
quickly. There are several techniques for collecting local remittance. Theseare:
3.1.5 Pay Order
Pay order is an instrument, which is used to remit money through banking channel. The
instruments are generally safe as most of them are crossed. Pay order gives the payee the
right to claim payment from the issuing bank. It is payment from issuing branch only within
the clearing house area of issuing branch. Payment is made through clearing.

I. Issuing of a pay Order (PO):

A customer can purchase pay order in different ways, these are provided in the next page:
By cash Cash A/C..........……………………....................Dr.

Bills Payable and commission (P.O) A/C .................Cr.

By account Client’s A/C .....................................…............Dr.

Bills Payable (P.O) A/C .................….....................Cr.

Income A/C …………………………………………...Cr.

By transfer Head office \ other department’s client A\C...

……………………………………………..Dr.

Bills Payable (P.O) A/C ..........................................Cr.

From the above accounting treatments it is clear that the money, which is received by the
bank from selling the instrument, is kept under bills payable account. It is current liability on
the part of bank, which implies that, money received in this purpose has to be paid to the
payees collecting bank on placement of the instrument.

II. The procedure for P.O. is as follows:

 Purchaser must be an A/C holder of MTB.

  Deposit money with P.O. application form.
 Give necessary entry in the Bills Payable (P.O.) register
 Payees’ name, date, P.O. No. Etc.
 Prepare the instrument.
 After it has been scrutinized and approved by higher authority, the instrument is
delivered to customer.
 Signature of customer is taken in the counterpart.

III. Practice and operation of pay order:

 Types of PO
Account payee only Only can en-cash it by depositing it in his account.

Blank Crossed Any one can en-cash it by depositing in their account.

Cash payment P.O. can be paid in cash if buyer gives a Letter of

Identification regarding payee.

IV. Unutilized P.O. / Cancellation of a P.O.:

If buyer wants to cancel the P.O. he has to give a letter of instruction in this regard. He will
also have to return the instrument. Adjusting entry will be:
Bills Payable (P.0.) A\C ...................................................... Dr.

Client’s A\C ……...................................................................... Cr.

V. When PO is lost:
In case the instrument is lost, the holder whether payee or buyer will inform it to the issuing
bank immediately. Bank will mark stop payment on the Bills Payable (P.O.) register. Buyer
will then ask for a new instrument by submitting a G.D. Copy and indemnity bond(issued by
court). A new Instrument will be delivered marked “In lieu of”.

VI. Collection of PO:

A customer of Mutual Trust Bank Ltd. who is the payee of a P.O. will deposit it for
collection. The instrument is given to the clearing that will place it to the issuing bank in the
clearinghouse. Before placement, MTB as a collecting bank gives necessary endorsement.

4. Closing account:
General banking department also close the accounts when any customer wants to close. The
process of closing account-
 Submitting an application to the branch.
 On receipt of the application, the signature of the account – holder shall be
verified and the number of unused cheque leaves shall be noted thereon and
applications shall than be sent to the ledger keepers who shall write thereon the
balance of the account and initial it.
 Before the account is closed the Deputy Manager shall approve the application
after ascertaining the liability, if any.
 The account shall be debited for the account closing charges.
 Officer of the department will destroy unused cheque leaves.
 In case of joint account the application to close the account shall be signed by all
the joint holders, even if the account is operated by any of them or by an
attorney.
 The account closes stamp shall be affixed on the computer sheet, AOF and
Specimen Signature Cards.

3.1.6 Delivering outwards:

Here includes issuing thanks letter to the newly opened customer, sanding
different types of greeting cards, etc.
3.1.7 Instruments of other branches

However, the MTB Centre Corporate Branch clears its checks as well as the checks of
other branches as no other branch is allowed to represent directly. The other branches
send the instruments along with IBDA. Mutual Trust Bank Ltd. Local office acts as an
agent in this case.
3.1.8 Debit Card
Mutual Trust Bank Ltd. Debit Card can be used at any ATM displaying Logo of MTB
for withdrawal of cash and at any POS displaying Logo OF MTB for purchase of
goods and services within Bangladesh. ATM transactions are to be secured by
Personal Identification Number (PIN) known by the concerned customer only. POS
transactions will not require PIN. However, all the transactions are to be authorized
by the system electronically.
 Mutual Trust Bank Ltd. debit card is issued against any individual savings/ current
account maintained with any branch of Mutual Trust Bank Ltd. Using the debit card
without using cheques 24 hours in a day, 7 days in a week, and 365 days in a year can
operate the designated savings/current account.

o Minimum Documents Required

 Filled-in Application Form, 1(one) copy of photograph

o Submission of Application

Filled-in Application Form is required to be submitted to the branch where the

designated account is maintained.

3.1.9 Cheque and Debit Card requisition collection:

Customer give there requisition for their cheques in this department. When the officers
get requisition from the customer they give entry on the system and sent to Bangladesh
Bank for proving cheque book. And for issuing Debit Card when customer fills the
form the officer will verify the signature with the account opening form than sent to
the MTB Card Division.

3.1.10 Information about other department:

As GB department is the most visited department by the customer in the bank when
customer needs information about other department or need any help contact with the
officers and they are always ready to help them.

3.1.11 Opening SMS banking and internet banking:

SSM banking is a must for the customer of the bank. There is a prescribed
form for opening SMS banking. Customer must fill this form. After that the
requisition sent to the head office and they will active the phone number.

3.1.12 In balance:

Sometimes customers come to check their balance on account. The officer will tell him the
balance if the account belongs to him.

3.1.13 Credit Card:

 MTB center corporate branch provides as per MTB procedures of paying Credit Cards
that are issued in two types namely Gold and Classic for both local and international use.
The Local Cards can be used at any ATM displaying the Logo of MTB for withdrawal of
cash and at any POS displaying Logo of MTB for purchase of goods and services within
Bangladesh whereas the International Cards can be used at any ATM and POS displaying
logo of MTB anywhere in the world. International credit card is a dual currency card and
as such anyone can use the same plastic at home and abroad. Classic cards are for lower
limits and less costly.

3.1.14 Safe custody service

If any of branches or a local branch of another bank wants to keep a sealed packet
with a branch, it may be kept in the main safe under joint custody or a locker may be
allotted for the purpose. Branch where no lockers have been provided may also accept
such sealed packet as safe deposit.

Formalities

 Shall be sealed and bear identification mark of the depositor bank

 Give serial number on the packet
 Forwarding letter, writing description, other instructions, duly signed in
confidential file.
 Withdrawal should be given with a written request
 Fixed amount of fees

3.2 Maturity Grouping Of Deposit And Others Account

Year 2011 2012 2013 2014 2015

Deposit 59,705,258,361 75,149,008,815 2,598,852,013 3,744,414,403 5,096,59
3,418
&Maturit
y
 Maturity on deposit
80,000,000,000

70,000,000,000

60,000,000,000

50,000,000,000

Axis Title 40,000,000,000

30,000,000,000

20,000,000,000

10,000,000,000

-
2011 2012 2013 2014 2015

Maturity Grouping Deposit

In the above chart we can see that the deposits MTBLS’ have from the year 2011 to 20115. We
can see that the deposit, I think most of the depositor they deposited money for long-termyear
2011-2013and the others sitefrom 2013 -2015 we can see that depositor deposit their money for
short term.

3.2.1 Demand and Time Deposit

Year 2011 2012 2013 2014 2015

Demand 59,705,258,361 66,790,065,156 75,724,693,941 96,229,047,046 118,686,7
& Time 20,280

DEOPSI
T
 Demand and Time Deposit
140,000,000,000
120,000,000,000
100,000,000,000
80,000,000,000
Axis Title 60,000,000,000
40,000,000,000
20,000,000,000
-
2011 2012 2013 2014 2015

A time deposit which is payable at the fixed date or after short notice is known as the Time
Deposit. Here in this graph we can see that the demand is increasing with the change of time. At
2011 it was 60 billion, which was changed to almost 70 billion at 2012. In the year 2013 the
demand rose to 80 billion, which was pretty high. As the increasing rate was going on in 2014 it
reached the amount 100 billion. At last in 2015 we reported the amount increased to 120 billon on

that year. So we can say that there is continuing increase in the demand sector with time lapse .

3.2.2 Sector Wise Deposit

Sector
58,236,070,020 75,368,729,652 84,640,395,660 97,270,633,407 118,686,72
wise 0,280

Deposi
t

Sector wise diposit

140,000,000,000

120,000,000,000

100,000,000,000

80,000,000,000
Axis Title
60,000,000,000

40,000,000,000

20,000,000,000

-
2011 2012 2013 2014 2015
Here in this graph we can see the sector wise deposit according to the time. In 2011 it was near
around 60 billion which increased to almost 76 billion in the fiscal year 2012. Here the sector
wise deposit in on the rise which reached to the level of 85 billion in the year 2013.In year 2014
the increase was continuing which reached the level of 98 billion and it reached the level of 119
billion in 2015. As far seeing the graph we can say that the rate of increase was high 2011-2012
which was slow down among the year 2012-2013 and 2013-2014. But the rate again increased a
little bit in the fiscal year 2015.

3.3 Strength & Weakness of Mutual Trust BankCompare with

others’ bank:

(a) Strength:

1. Usage of faster Flora Banking software.

2. Good banker-customer relationship.

3. Online banking system.

4. Bangladesh Bank based Banking system.

5. Competitive profit provider comparing with other bank.

7. Strong Financial Position.

(b) Weakness:

1. Reluctance to ad campaign.

2. Existing manual vouchers.

3. Marketing policy is not well setup.

4. The bank has no own ATM booth

3.4 Analysis

COMPARING INTEREST RATE

Particulars Markentile Trust bank The city Bank Mutual Trust ShahajalalIslami
Bank Ltd. Ltd. Bank Bank
Savings A/C 3.50% 3% 3.50% 3.75% 4.00%
Fixed Deposit 1 month- 3 months- 1month- 1month- 1month-3.00%
Scheme 3.50% 5.50% 3.50% 3.25% 3months-5.50%
3 months- 6 months- 3months- 2months- 6months-5.50%
5.00% 6.75% 5.00% 3.40% 10months-
6 months- 12months- 6months- 3months- 5.50%
5.00% 5.75% 5.00% 5.75%
1year-5.00% 1year-6% 6months-
2years-5.00% 2year-6.50% 5.75%
3years-5.00% 3years-6.50% 1year-6%
2years-6.25%
3years-6.50%
SND A/C BDT 1 lac to Below TK. 1 Below BDT
crore-2.50% 10 million-
less than BDT
1 crore to 3.25%
1 Cr.-2.50%; below 25 BDT 10
crore-4.00% million to
BDT 1 Cr. to
25 crore to below BDT
less than BDT below 50 250 million-
crore-3.50% 3.50%
25 Cr.-
50 crore to BDT 250
3.00%; below 100 million to
crore-6.50% below 500
BDT 25 Cr. to
tk 5 crore& million-3.75%
less than bdt Above-6.50% BDT 500
million to
50 Cr.-3.50%;
below 1
BDT 50 Cr. to Billion-4.00%
BDT 1 Billion
less than BDT
& Above-
100 Cr.- 4.25%
4.00%;
BDT 100 Cr.
& above-
4.50%

Monthly 3 years- 1year-5.00% 1year-7%

Savings 6.21% 2years-5.00% 2years-7.30%
Scheme 5 years-6.21% 3years-5.00% 3years-7.80%
8years-6.21% 5years-5.00% 5years- 8%
10years- 10 years-8.40%
6.21% 12years-8.50%
 15years-8.60%
20years-8.75%

3.5Findings of the Study:

While doing my internship at MTB Baridhara Branch, I got the chance to work with Customer
Service Division or general banking, Cash, and Clearing. Whatever I have found from that
experience are listed below:

Maximum employees of General Banking department are more efficient.

Interest rate of Mutual Trust Bank is decreasing day by day comparing with other
commercial bank.

In case of loan, interest rate is too much high comparing with other banks.

There is no sufficient space in the branch.

In opening A/C some additional documents are needed as compared with theoretical
record. Like trade license, member of Dhaka chamber of commerce and industry (DCCL)
in Dhaka city. Again some documents are not essential practically as referred in theory.
For example, the photo of the person who will open A/C, and sometime introducer.

There is a rule to deposit at least an amount of money in case of opening an account. But
it is not strictly followed. Sometimes more money is asked from a new customer who
discourages him to open an account in the bank.
When a client try to open an A/C he must have to need an introducer, sometime it may
create a problems for the clients, most of the times this rules are not followed.
The degree of relationship between banker and customer determines how much theory is
deviated from practical work
Most of the time customers enter their debit card in the machine but they don’t get any
money but their balance has been credited from the account.
It is easy to make pay order or bank draft for clients.
 Chapter-4

Recommendations &Conclusion
4.1 Recommendations
 The authority should recruit more employees to serve the customers. They can recruit
experienced employee as well as fresh graduate.
 The bank should train their employee to make them more efficient.
 The bank should introduce more products based on the market demand.
 The bank should reduce their minimum account balance to attract more customers.
 It is need to increase interest rate.
 The salary of the worker need to be rise, as a result experienced people from other
bank will be attract to join Mutual Trust Bank Limited.
 The bank should renovate its Front Desk as it remains extremely busy the whole time
and GB is the base for any bank.
 The bank can open more branches to reach to more customers.
 The bank can open branches or foreign booth because many people send money from
abroad every year to Bangladesh.
 The marketing department of the bank should more efficient to reach at the heart of
the customer.
 The bank should be more profit concern as well as took part to the economics
development of the country.
 The departments of the bank should more efficient to make profit by satisfying
customers.
 Being a clear transparent the bank can provide the best support to the customer as
earn profit.

4.2Conclusion

As an organization the Mutual Trust Bank Limited has earned the reputation of top banking
operation in Bangladesh. The organization is much more structured compared to any other
bank operating local or foreign in Bangladesh. It is relentless in pursuit of business
innovation and improvement. It has a reputation as a partner of consumer growth.

With a bulk of qualified and experienced human resource, Mutual Trust Bank Limited can
exploit any opportunity in the banking sector. It is pioneer in introducing many new products
and services in the banking sector of the country. Moreover, in the overall-banking sector, it
is unmatched with any other banks because of its wide spread branch networking thought the
country.

This report tries to figure out most of the indicators of problems and strengths of Mutual
Trust Bank Limited as a valid pretender in the competitive banking sector of Bangladesh. A
severe cut throat competition is going on currently in this sector and that’s why Mutual Trust
Bank Limited has to work out with different dimensions like – product diversification, market
forecasting, proactive activities undertaken by Mutual Trust Bank Limited and some
suggestion to get rid of the predicaments that ex
References:
 Rose, Peter S, & Hudgins, Sylvia C. (2011-2012). Bank Management & Financial

Services. New York, NY: McGraw-Hill

 Answers.com: Banking Dictionary. (20113). Retrieved August 22, 2013 from

 Website: http://www.answers.com/topic/credit-risk

 News Bangladesh, Economy of Bangladesh: The Banking System, ( 2012, Oct 25).

 News Bangladesh Website http://www.bengaliwiki.com/page/The+Banking+System

 Index Mundi, Bangladesh -Inflation rate (consumer prices) (%), (2012, January 1).

 From Index Mundi website: http://www.indexmundi.com/g/g.aspx?c=bg&v=71

 ‘General Banking Manual”: Mutual Trust Bank