Frances Eales * Steve Oakes + Louis Harrison Elementary Workbook with key GLOBAL SCALE of EnglishVOCABULARY yt And that’s my" George, and my? vane. FAMILY Chris Yes, know. ma friend of Jane's aE Sn lil hy, anteater conversations. Conversation 3 Chris: Ellie, whats that little git’s name? Horget Ellie: That's my! Anya Chriss And her! are Mariska and ...? Ellie: James. We're: a big family. Alot of names to remember! B Look at the underlined letters. Is the pronunciation the same (S) or different (0)? sister mother cousin uncle wife niece aunt father James. | Mariska Richy Anya Olivia curler em ce son husband grandfather parents daughter brother nephew friend Conversation 1 Jane: Chris, thisis my ! Chris: Nice to meet you, Mrs Garnet. Jane: And thisis my: - George, and © [B) 3.1. Listen and check. Then listen and repeat, his? Ellie Chris: Hello. ‘Complete the sentences with family words. Jane: And these are my + Nickand My mother's father fs my grandfather. Dan, My father's is my sister. Nick: Hi My sisters ‘ace my mother and father Conversation 2 My children’s Chris: Are these your children, Mariska? Mariska: Oh, let me introduce you. These are my Anya and Olivia, and this is my ; Ricky Ricky: Hi Mariska: And this is James, my" Chris: Hello, everyone. is my sister My children’s is my brother. My mother's is my cousin, Matt. My Father's is my cousin, Nina, My father's is my mother. My mother's is my father My son's are my mother and father,Cena HAVE/HAS GOT Look at the table and complete the sentences with the correct form of have got. 1 anew laptop ‘an MP3 player an old computer ablack car a four-room flat my sister my brother iy parents iy family 1 Ive got a new laptop. 21 aan MP3 player. 3 My sister a computer 4 My parents aca. 5 My brother a computer butts old. 6 We a house, 7 We a flat att fourrooms. Lookat the table in Exercise 3A and complete the questions and short answers LA you your brother computer? How “got__ anew laptop? anew you house? ‘an MP3 player? your sister your flat four rooms? your parents a black car? | Find and correct five mistakes with have got and be in each conversation. Conversation 1 A: Ihaven't got a pen, Are-you! one? Have yougot B; No, fmt not, but I've got a pencil AR: Has it got black? B: No, it’s got red. AA: Has it got a rubber? Bs Yes, itis. ‘A: Can I borrow it? Thanks Conversation 2 Have you got your camera with you? 3: No, but Fatima’s an MP3 player \: Has it got a camera, Fatima? No it isn't, But my mobile phone's got a camera, Has it got good? Not really. Its very small and the pictures haven't got very good. ‘A: That's OK. Can you take a photo af me? G OK smile! Look You're a nice smite Complete the text with the correct form of have got. An only child le’sinot unusual to be an only child in the UK. Many families nave gat__only one chi. 'mLucy man only chi and Iker? brother or a sister, but that’s OK. iD ry cousing, my aunts, uncles, grandfathers and grandmothers —and!* the noise of 2 Large family, ourhouse'is always quiet! hs my ewn room, too ~it's small, but Lovell My best fiend® big family —he i three brothers and two sisters! But they a big house, sone sharesa room with his two brothers t alot of time with my mum and cic? Yes, 1 ‘cy that tie is really special for me. aN 3.2 Listen to two people talking about their families and match the speakers with the phrases. You can use the phrases more than once. There is one extra phrase. hasn't gota job. 2 has got one sister. hhas got one brother. has got five brothers. has got a good job, David Meg Listen again. Are the sentences true (T) oF false (F)? Tom is Meg’s brother Megis close to her sister. Nick is Davie's brother. Nick is quite active Jenny is Davie’s mother. David and Jenny are close. Jenny's husband doesn't tke his job. Jenny's got three sons.VOCABULARY PERSONALITY LA Add the vowels and write the personality words. 1 knd kind ntligat fany finaly thew nknd ntrstng, 9 stpd 10 qt 14. nfindly. 12 bmg B Write the words from Exercise 1A in the correct, ‘column for each stress pattern. 10 200 kind © [P33 Usten and check. Then listen and repeat. © Complete the conversations with adjectives From Exercise 1A, 11 At | think Mark’ very friendly B: Really? He never talks to mel think he's very unftiendly 2 A: Andrea's realy talkative at breakfast time. B: Yeah, | don't tke i. | tke to be inthe mornings! 3 A: Lena’sa serious student B: Yes, usually, but she's sometimes very 4 A The teachers are kind to Greg. B; Yes, but some of the children are 5 A: This cats very stupid Don't be horrible! think she's very 6 A: The first class today is art— that's really interesting, B: Yes, but the teacher's, everyone go to steep! he makes GRAMMAR ADVERBS OF FREQUENCY 2 Underline the correct alternative. 1 Mixing yellow and red ohvays/often/sometimes makes orange The colour red often/sometimes/hardly ever means ‘danger’ or'stop: Apples are sometimes/hardly ever never purple In football, the bali usualy/hardly ever/never white, A chef ina restaurant never/sometimes/always has a white hat. Food is often/hardlyever/never blue. ola is atvays/sometimes/never brawn, People ainays/often/never drink their coffee white = with milk, 9 Taxis in New York are hardly ever/olways/sometimes yellow. 20 Eggs are usuolly/never/hardly ever white or brown. 3 A. Read the emalis Are Sandy and Cristina good flatmates? Hi Maria, How are you? Im fing, but ep anew tamate, Cristina, andsheta el probe, Saks tomeGeve) hen she comes home inthe evening, | ask her usualy about her day. She says, ‘Fina!’ aways and then she watches usually TV or she goes to her room to sometimes steep! ‘She wants hardly ever to chat. What cart | do? Sandy HiZaursa, How are you? fine, bit my new flatmate, Sandy, is teal protiem. She stops talking never: inthe evening after lasses I'm tred often. want to usually relax infront of the TV for half an hour er| have sometimes a short rest. ‘She wants always to tak about her day. | have harcy ‘ever the energy to listen That's my news. Email me socn! Gistina 5 Read the emails again. Circle the adverbs of frequency and draw a line to show their correct position.4 A Read the forum post and tek the ideas you agree with HELP! forum Question My frnd'Sam often asks me for money. | eer ts ten of twenty euros. The problem is he eaters cr tet him ow yout d and teal ands money and orl al fend t's tie to writes: in to ahve you ‘gootbye eee eas eet aa a ese er eae ete tee tera om Coe Maybe W's 3 goed idea lo me atthe weekend. YOU say YOU Ike het a chance, Good luck) ahem Tell Joanne the tuth ‘yout a ienaly person, but you arent her tend! Thats wally ecult Change yout telephone hone: She needs to ut fort want (9 be fends stand that yau Read the forum post again. Undertine two names, for each sentence. 1 They‘ friends, Sam Joanne Jon They aren't friends sam Joanne Jon Patsy They say; Don't be friends with him/her. Beth Karl Levente Miki They say: Tel the truth. Beth Steve Miki They say: Be friends with hinn/her, Karl Steve Levente Patsy Gynthia Cynthia WRITING DESCRIPTIONS; APOSTROPHE Complete the text with ‘sors. My friend 'lean’s_ got an intestine famiy, Her brother %ocn_soperieligant and he got good jab with 8 eompiter company in Syeney. He mazred nde ‘vfe smn is Graco. ‘leaner Sally__ he fury cr inthe fay, Sha ove olig fanny stories and he work ___as an actress ‘wih the Moiboume That Carmpany- Jaan "ive fein Brsbane in my fiend "Kea apart “jean___ the baby’ of the family. "She gota big heart Pople always say that "she very knd B Match 1-14 in Exercise 5A with meanings a}-d). What does ‘s/s mean? ais byhas i ©) possessive 4) hefshe/it Form of verb © Read the texts, Put in nine missing apostrophes (. My teacher{s called Pia Shes a language teacher - she teaches Spanish, Plars elasses are alvays very interesting. She works very hatd to make her students speak to each other We do lots of fun activi ke quizzes and working in pais Pilae ceally intrested in usand because ofthis we aro interested in her. Our teachers got an award for her work: bes Spanish teacher of the year! now Mark from playing games online, He loves games and he plays all the time ~hes a really good player, Hes very quick Marks family is quite small ~ hhes got one sister and she ao plays online games all the time. Sometimes I think thay see each other ontina more than at home! Write about a person you know well. Write 45-65 words. Use the texts in Exercise SC to help you.VOCABULARY TIME EXPRESSIONS 1A Look at the table and complete the sentences about Tara. My week Mon Tue | Wed | Thu | Fri sleep tate do sport have lunch at 7 home clean the fat _| the first and third Friday of every month 0 shor ‘meet friends for dinner “i ie Z v go tothe phone Mum ‘one o two times every year 1 Tara_sleeps late once aweek 2 she sport 3 She lunch at home 4 She the flat 5 She shopping, 6 She fiends for dinner 7 She to the cinema _ 8 She her mother B Find and correct six mistakes with time expressions in the text. | Ilive in Los Angeles andi| like going to the beach and surfing. | go to Malibu beach once week, usually on Saturday. ‘Al the weekend meet friends and we goto thecinema ora cafe, or goto a club. We goto the cinema three or four times the year and go toa club once time a month. We meet in cafés two times weekand cal each ather on every day Because 'musually very busy, only clean my fat on first Sunday of every month, WA A A FUNCTION E MAKING ARRANGEMENTS 2 A Complete the conversation with the words in the box. Areyouttee is good for you would you tke [Doyoulike How about sounds good don't like ‘Hi Stefanie, ve you fee tomorrow? B: Yes, lam, What? todo? ‘A: Yim not sure, really? going to a club? Mmm ...1 4 loud music we Yes, | do, ‘A: OK, let's go and see the new James Bond film. B: Where isit showing? ‘A: Atthe ABC in town, I's on twice a day, B: What time ? Afternoon or evening? Evening, think, Of," _. See you there! B Complete the conversations. Write ene word in each gap. 2A: What would _ you lke to-do tonight? B: How _going to the cinema? A: Are you on Saturday? B: Yes, lar, Would you to go shopping? ‘A: So, what good for you? 1B: Wel, | finish work tix, so ‘meeting at seven? ‘A: Do you want to see Hotel Budapest tonight? Bi: Yes,__is it showing? ‘A: At the Odeon. It’s on at seven 8: Hmm... thats finish work at seven, LEARN SHOW INTEREST z about 3 complete the words. 1A: We've got a new baby! litle git BB: That's fantastic What's her name? 2 A: | always go swimming before | go to work. B: That's gr__ Its very good for you. 3A: My ister isn't here, She isn't very well B: Oh. That's ash | hope she's OK soon. 4 &: We never go an holiday. We haven't got any money. B: That's aw___! Everyone needs a holiday 5A: Oh no! the airport’ closed and Ive got a flight this afternoon That's te___! Why sit closed? got anew gitlfriend, She's beautiful ond intelligent, B That's wo__! Where's she from? 6Ael Teed RSTSTUNNA Review 1A. Add the vowels in each group. i [finish fz nwsp_p. hdres. (stn odterd long B Ineeach group find: ajob (), two objects (0), a country (C) anationality. (N) and a verb or verb phrase (V} © Match stress patterns a)-d) with groups 1-4 in Exercise 14, 2) 000 4 b) 00 ©) 000 4) 000 D [DRI Usten and repeat, KEEN presenrsimrce 2 A complete the text with the present simple form of the verbs in I ivi OY] Wie H =m Stel m8) MOONS Roy's (be} Canadian and® work] in a youth hostet In Cor Greece. He andthe other hostel workers (8) volunteers — they * (rot get) money for their work. Every day Foyt (get op] atsixand= have] breakfast inthe hostel He” {not cook) the meals Cythia® (be) the chef and she (do) all the shopping and cooking Every morning Roy {lean} the rooms and {heip} onthe coxgane arm at the hostel, growing food forthe guess. nthe afteraons, he” {not work] and he usually ® {go} tothe beach. ‘Ate dinner he and the hostel guests often * {chat} together Re {be} a great jo Ray says Everyone's very fied te (not want) the summer to end” B Write questions using the prompts. 1 how old /be/ Roy? where / be he / from? where / be the hostel? how much / money / the volunteers / get? when / Roy / get up? who / be / Cynthia? she / clean / the rooms? what / Roy / usually / do / inthe afternoons? 9 what /he and the guests / do / in the evenings? 10 he /like / his job? How ol © Answer the questions in Exercise 2B, 1. He's twenty-sevSISTA PeRsonaury 3 A Put the letters in order and write the words to complete the riddles. 1 I never talk, but Fm not very _auiet _ (tqeiu) 2 I'mnot (eclinintgith but | always know the time, 3 Vmusually quite (sisoreu), but not very (ike) or eirnyte, 4 I'm really ((avttikea) and | never listen. 5 Fmaquite (bidsut), but | write in many languages. B Match objects a)-e) with riddles 1-5 in Exercise 3A. a)aradio 4 by awatch ©) adog, d)apen ) the TV news. CEEREGE Have/Has cor 4. complete the sentences with the correct form of be or have got. ‘What's the answer to question 8? 1 Mymame__$ Amar. 21 ‘one brother and one sister. 3 My mother one sister. 4 She (not) any brothers. S Mymotherssister Jen. 6 Jen Henry's wife, 7 Jen and Henry ‘two nephews and one niece 8 Va boyoragiri? PAE GSN REVISION 5 A Complete the poems. Poem 1 {don't lke my mobile ph Pot want to be alone, But then my ‘m phone, it rings. really do not‘ these tt Poem 2 “what " does the train le please?” ‘avn past four Here, take “th, ; “Two single“ Are they for me?” “Yes, fr five “eu = they'e not for fee! Poem 3 Co, ‘havea sandwich,“ ? ‘Of *o what kind? Meat or ‘ch “Oh, im nat sure, s0 ‘ca I please have one of those and one of th, r Poem 4 ‘Are you free at half fiver No, 0 that’ when my fiends arrive “Then ho ‘ab. meeting at three?” “Sorry, fm bu ‘When are you'r y © [D)RLL2 Listen and check. Then listen and repeat. Ae UU iu] LISTENING G A D)R13 Lstentoa conversation ‘ata hotel reception. Circle the correct picture for the lost item. © Listen again and complete the report. AIRPORT HOTEL ‘LOST AND FOUND PROPERTY REPORT Receptionist: Angela West Guest: + Room number: + Mabile phone number: item lost with . cord and! tem checked and retuned: QQ Signature: v Moret ate:tT Ae) eee naa Circle the correct option ta complete the sentences. 1 Aare Your keys on that table? B: No, | think they're Franco’. a) thase b) these €) this When work? 8) you finish) youdofinish «) do you Finish A: Are you from Canada? B: No, Im - a) Mexicish b) Mexican «) Mexico Myparents____on Fridays. a) gooften out byoftengoout ¢ gooutoften ‘A: What's the time? Bs Its P a) aquartereleven b)halftofive ) eight fifteen David's child. He never smiles, a) serious 6) funny ¢) unfriendly A: Is your name Chung? B: Yes, “ a}iam Bjitis ) mynameis As Can you help us? B: Sorry, | time, a) haven't got B) don't have got e) hasn't got ‘A: What do you do in the evenings? B: goto the cinema Ido nothing, aor bland ¢) but A What's that? B: Its abirthday card for my He's four today a) niece b) uncle) nephew ___ at the health centre? a) Jason does work b) Does Jason work ©) Works Jason 1s Carlos married? B a) No, he not. b)No,heisn't. _¢) He's no marred My. isin the office a) dairy b)diery ¢ diary a sandwich, please? a) Canthave b)Could |) Do Ihave Eva__her MP3 player everywhere. a}listens to b) listento ¢) listens Ar Susan, is Juli, B: Hi, Susan. Nice to meet you. abthis b)he here Paolo dogs. a) n0 tikes b) don't lke) doesn’t ike How about tothe cinema? a)go b)going awego They alot of sport a)do b)make «take Ricardo _ twenty-five. ais b)hasgot ¢) have ‘Rs Where are Kris and Marta? Bs in the café a)There b) Their) Theyte You'e very today. Are you OK? adquite b)quiet c) happy Als this your pen? B: No, | think its - a) Elena) Elenas ) mine ‘A: How often do you go to a concert? B: a) One a month. b) One ina month, Once a month, ‘K:Do you lke lms? aYes.ilike. b)No,tdon'tlike. €)Yes.1 do tim not Sylvie's father, Im her brother! She's my ! a) daughter b)aunt ¢) sister Michelle, free tonight? a)are you) doyou ) youare \ {ge to the cinema ~ maybe once ayear a) never b) hardly ever €) sometimes a computer? a)Haslan got b) anhas got ¢) Has got lan That isnt your book. It's a)my b)Ana mine 30VOCABULARY ROOMS AND FURNITURE © A Find ten rooms and furniture words in the puzzle. B Write the words from the puzzle in the correct column, Places in a house Furniture THERE IS/ARE 2 A Read the advert and complete the conversation with the correct form of there is/are. ROM FOR RENT econ fore in Sacyn ht ith sthar ender (Ged focion = any tan mite fon tha sain Rent (00 per month Phone: Eduard an 0427 392 26409 A Hi, Eduardo, my names Ken. 'm interested in the flat. Can l ask you some questions? B: Sure. A:'_Isthere _aliving room? B:No,? , but? abig kitchen, We use itas a living room, A: And* a television? B: We've got a small Vin the kitchen and ‘ aninternet connection in each ‘A: Oh, that's good. So at the moment, how many people’ the flat? B ‘wo of us~ me and Karol. Karol’s Polish and Tm from Argentina. * anything else you want to know? A:Er... ohyyes, ate you near the shops? VOCABULARY el, ‘about five or six shops near the station and alarge shopping, centre about ten minutes away, ‘A: OK, thanks, It sounds great! 8 Say the sentences. Then underline the stressed ‘word in each sentence. 2 Isthere aliving room? 2 There's a big kitchen, 3 Isthere atelevision? 4 How many people are there? 5 Thereare two of us. 6 There's large shopping centre © (E144 Ustenand check. Then listen and repeat. PREPOSITIONS Sel arm (ts 3 Undertine the correct alternative, 1A: Where's Antonia? BB: She's onvin/behind her bedroom. AA: I want to take a photo of everyone. B: OK. Samad, could you stand an/under! infront of tomas? ‘A: Where's your fat? Bi I's on/between/above that shop. ‘A Istherea café near here? Bi: Yes, there's one between/antin the cinema ‘and the post office. ‘A: Have you got today’s newspaper? B: Yes. it's in/on/between the kitchen table. A: OK let's go. B; No, wat, Always look behind/obove/next to you when you start your car ‘R: Who's that next tofbetween/in your dad in the photo? B: That's my brother, Stefano, ‘A: Where's the cat? B; Look under/above/betwen the sofa,‘Match the words in the box with 1-5 in the photo. lamp minor curtain sofa picture 2 What do you think? Underline the alternative that you think is correct. Inasmall room 1 have/den't have lats of small furniture -use/don't use one or two pieces of large Furniture shave/don't have a lot of pictures. jput/don't puta mirror on the wall ‘epen/ion't open curtains in the day. ppaint/don't paint your walls a dark colour. Read the text. and check your answers, © Look at the photo in Exercise 4A. Complete the sentence with There's/There are, Thete.aré _ no armchairs. a big sofa next to the window. two pictures behind the shel. acurtain a big mirror on the wal a lamp in the room, a mugon the floor. no cupson the table. no cupboards, a shelf between the sofa and the wall furitureinthe rom. They a and tables ora table ara ask vwocrthree small armchairs they put ts of sal pictues pieces of fine, and working, Have TS COMMAS Read the text and put in six commas, ‘A man lives on the twelfth floor of 2 tal bung. Every morning he leaves home, locks the door takes theif ‘down to the lobby opens the front door and leaves the building. In dhe evening he gets into the ft presses a button oes to the tenth floor opens the lft daors and walks up the stairs to his Flat. Sometimes there's someone else i the lfcand he goes up to the wwelth floor What do you think? Why does the man only go to ‘the tenth floar in the evening, when he lives on the twelfth floor?Sens F ) 4.2 Listen to a tour guide and number the street names in the order you hear them. Which four does he not talk about? a) Wood Street b) King William Street ©) Startins Le-Grand d) Cheapside ) Fore Street f) Honey Lane 8) London Well hy Prince’ Street ') Bread Street J) Moorgate ky Milk Street 1) Threadneedle Street 3 Listen again and match the places with the things you can do there, 1 Museum of London 2 the Barbican 3 Moorgate 4 the Monument a) send a postcard by see all of Loncion sea film or a play d) get something to eat @) see very old jewellery Wel TW NA PLACES IN TOWNS 2 Where do you go when ...? Complete the crossword, S[uTPleTRIMTA[R | K]E]T Aeros 11 You need some food for the weekend. 5 Youwant to wateh a play 6 You want to borrow a book 7 You want to watcha film. 9 You ike doing exercise 10 You want to buy a stamp and send a letter. Down 2 Youwant to see some beautiful paintings. 3 You need some aspirin 4 You want to speak to a police officer. 8 You like looking at very old objects. CLE CAN FOR POSSIBILITY 3 Complete the conversations with the correct form of ‘can and the wards in brackets, a) A: Excuse me,!_can/ buy _(1/lbuy) stamps here? Yes? (you). But? (vou / not/ send) your postcard, sorry. You need to go to the post ofice ‘ (my son / play) tennis here? No,” (he). But theresa sports centre in West Street -* (he / play) there Where (we / Find) presents for our friends? : ‘vou / go) to that shop over there : (ve / get tickers here? Yes, you). and (we / pay) by credit card? ): No, sory, (you.4-A complete the quiz questions, Use wher, can and the verbs in the box. eat watch travel speak see WHERE IN THE WORLD 1 Where can you eat mooncake? Michelangelo's Famous slate of Davia? SES ‘across eleven ‘ime zanesin one country? sixteen different ‘ootball ams in-one city? Senne ee B Do the quiz © Read the sentences and check your answers to the quiz, 1. Mooncake isa very sweet cake. You eat it in China, at the Mid-Autumn Festival 2. inCanada you hear two languages: French ‘and English; but in Switzerland there are four official languages: Italian, French, ‘German and Romansch ‘The statue of David isin Italy. You vist it in Florence. India has got one time zone, the USA has ‘got four and in Russia you go through ‘eleven time zones, Rio and Madrid have got a lat of football ‘teams, but in London you choose between ‘sixteen different football clubs. Arsenal, ‘Chelsea and West Ham United are some ‘of them, D Add can to the sentences in Exercise 4C. 1 Mooncoke is a very sweet cake. You can feat it ie China, ot the Mid-Autunan Festival PREPOSITIONS 5 A Read the sentences and look at the picture. Write the names of the basketball players. Eduardo isin front of Dirk Andrei is opposite Eduardo. Steve ison the right of Dirk. Theo is behind Steve. Tony is next to Ande Nen@ ison the left of Tony. Jorge is opposite Nené. Look at the picture again. Underline the correct alternative. Andrei ison the left offon the right of Tory. Steve is in front offopposite Theo. Nené is opposite/behnd jorge Tony is behind/next to Nené. Eduardo is next to/on the left of jorge. Andrei, Nené and Tony are opposite/near each other. A B c > E F 6 H 8 1 x 3 4 5 6VOCABULARY THINGS TO BUY ‘A Write the shop names under pictures 1-10. Sii/ sports shop 10 5 Complete the things you can buy from the shops in Exercise 1A, 1 Go toshop 1 to buy trainers _ os 2 Inshop 3 you can buy new 3 Youcan buy jea___and ajac 4 Do you want to buy a music C D__?Gotoshop 5 Youcan buysh__and med_in shop. You go to shop 7 when you need a SIM¢ hea___oramem__sti__ or a swi and mag. in shop 4 ora film SHOPPING 2 add the words in the box to the conversations. [jal cn tn to pot pebien) Rho Lenough te it i expensive they Conversation 1 you A: Cn hhelp me? B: Yes? ‘Have you got these jeans black? B: Black? | thinkso. Yes, ‘A; Oh, they aren't big. Have you got in size 16? B: Er... etme look Ah, yes. As Great, | take them, How much are? B: They £39.99. Conversation 2 ‘A: [help you? B: Yes, we need a Scotland football shirt for Duncan. ‘A: OK Try this one. B: No, Its big. Have you it in small? ‘A: Here you are. B: Thanks. That's great. How much is? As £60, Bs What? £60! That's too. G Mum! B: No, No, thank you. Sorry, Duncan, A Fine. No. TEC) SAY NO POLITELY INA SHOP 3 Put the words in the correct order to complete the conversation, Assistant: help /1/ can / you "Con t help you Customer: thanks / looking, /just /m you/ have / small /in/ this /T-shirt/ got Assistant: no,/ medium /only [samy Tin Customer: no,/ isn't /right. it / anyway / thanks Assistant: red/ we've/ in/it/ got not / meni, in 7 think /1/ sure,/to7 need /it / about Customer: