INDIVIDUAL SUPPORT REPORT TO COMPUTER EQUIPMENT

AND PRINTERS
SUPPORT UNIT - MMC

Consecutive: 08

1. IDENTIFICATION
Application date: August 31/2020 Solution date: September 05/2020 Unit: Human Resources
Dependency: Systems Headquarters: Administrative Floor: 07
Telephone: 3239300 ext.: 2602 User: Camila Hernández User email: camtorres@gmail.com

2. EQUIPMENT INFORMATION
PC: PRINTER: LAPTOP:
Brand and Model: HP Pavilion All-in-One - 27- Serial: DC9W591 Inventory Plate: 136418
d0000la
Processor: Intel Celeron G1610 RAM: 4GB Hard Drive: 1 TB SATA

3. Failure reported
The system starts to run very slow

4. Procedures performed
Procedure 1: Review performance in Task Manager.
Procedure 2: Programs that are not used are closed and consume the performance of the CPU and memory.
Procedure 3: The disk is defragmented and the files are deleted from Disk C space and the temporary
directory.
Procedure 4: Corrective maintenance of the equipment software and hardware is carried out.
Procedure 5: We proceed to change from Windows 7 operating system to Windows 10 PRO, Office 2003 to
Office 2019

5. Observations
When checking the system, the customer is shown that the system runs more fluid.

6. Recommendations
It is recommended to periodically perform preventive maintenance on the equipment in order to
avoid future damage.

Julian Camilo Moya Integrantes grupo de trabajo: Julian Camilo

Michell Selena Ibargüen Moya
Martha Cristina Acero Martha Cristina Acero Timote
Mail: mmcmantenimientopreventivo@gmail.com Michell Selena Ibarguen
Phone: 4556032
MMC support unit