General Training- Task 1

You recently went on a business trip to another country and you faced an issue at the
airport. Write a letter to the airport management and say

- What were the details of your flight?

- What was the problem at the airport?
- Give some suggestions for improvement.

Dear Sir/Madam

I am writing to express my dissatisfaction with the service at your airport.

I was flying from Tan Son Nhat Airport in Ho Chi Minh City to Da Nang on the 23rd of October
2015 with my wife and child. We arrived a full three hours before the flight; to be sure of
catching the flight in time.

I must say that your staff’s control of customers in the airport, particularly queuing, is appalling.
People were freely jumping the queue and both the check-in staff and the security staff did
nothing to prevent them or to restore order when arguments broke out between passengers
about this issue.

I would like to suggest that you put proper barriers up that show people the correct way to form
a line and also train your staff to tell people when they are breaking the rules. I know it is not in
your culture to scold people, but international standards must be maintained in an international
airport.

I look forward to hearing your response.

Regards

Chris Pell