EDU QC PARAMETERS

Call Intro
  Agent used proper Intro & Calling Name prompts (Before moving to Form, If not, QC Reject)
  The agent played the my job today prompt before moving to the form (If not QC reject)

 Information Gathering
  Agent confirmed First/Last name and updated if needed (If not QC Reject)
  Agent used "US Citizen" prompt (If not QC Reject)
  Agent DNQ'd if lead was not US Citizen (If not QC Reject)
  Agent used "Year Grad/GED" prompt (Must be between 1972-2016) (If not QC Reject)
  Agent used "Highest Level of Education" prompt (If not QC Reject)
  Agent used "What We Do" prompt (If not QC Reject)
  Agent used "Currently Employed" prompt
  Agent DNQ'd if not currently looking (If not QC Reject)
  Agent used "How Soon to Start" prompt
  Agent used "Salary/Hourly" prompt
  Agent used "Benefits" prompt
  Agent used "Carrier Goals" prompt (If needed “Benefits”)
  Agent used "Not Enrolled" prompt (If not QC Reject)
  Agent used "Do Plan Further Education" prompt (If not QC Reject)
  Agent used "Education Option" prompt (If not QC Reject)
  Agent used "Repeat Zip" prompt (If not QC Reject)
  Agent used "Email" prompt (If not QC Reject)
  Agent DNQ'd if no email (If not QC Reject)
  Rep confirmed the prospects AOI for furthering education (If not QC Reject)
  Agent used "Common AOI’s" prompt
  Agent used "Access to Adviser " (If not QC Reject)
  Agent used "Bring Advisor On" prompt (If not QC Reject)
  Agent played "After Advisor" (If not QC Reject)

 Closing/Call Transfer
  Agent played "Number" prompt (If not QC Reject)
  Used Banters while on Hold during Transfer (if needed)
  Did Yodel transfer uninterested Lead who did not want education (If so, QC Reject)
  Lead stated they had no time or were not interested & rep did not use more than 2 rebuttals to continue call
(QC Reject, Rep can only attempt rebutalling 2x, and must end call)
  Agent attempted a transfer to each client before moving on and attempting a transfer to the next available
client (If not QC reject)

 Yodel Skills
  Rep did not over play prompts
  Rep listened and responded correctly to the lead
  Rep did not over push the client
  Rep did not have mic on (If not QC Reject)
  Lead did not use foul language (If not QC Reject)
  3rd party information was not gathered (If not QC Reject)
  If needed, the agent played the opt out prompt again (for a callback or if another person came on the line) (If
not QC Reject)
  Did the agent rebuttal in the same category more than 2x in the call? (If yes, QC Reject)
  If needed, the agent played the call recorded prompt again (for a callback or if another person came on the line)
(If not QC Reject)
  The agent did not give any false information or false promises (If yes QC Reject)
  The agent did not start the transfer until after the transfer prompt was played (If yes QC Reject)
  If the agent transferred to Zeta, the agent waited 30 seconds to skip to the next client (If not QC reject)