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Management Review Agenda and Minutes1
Management Review Agenda and Minutes1
PREPARATION: Documentation review, audit review and analysis, quality and environmental objective
performance, analysis and customer feedback review.
MEETING OBJECTIVE: Senior management review of the Comet management system to ensure suitability,
adequacy and effectiveness. The review is to include the assessment of opportunities for
improvement and any potential changes to the MS, including environmental and quality
policy and objectives, and their alignment with business objectives and strategy.
MINUTES:
ACTIONS TO BE TAKEN,
AGENDA ITEM OUTCOMES / DECISIONS COMMUNICATIONS REQUIRED
1. MINUTES/ A previous formal Management Review meeting was
ACTIONS FROM conducted in December 2008using this minutes template and
PREVIOUS the agenda on page 1, in line with the requirements of ISO
MEETING 9001 / 14001 and MRM procedure MP03.
The next audit has been scheduled for ……and this will be an
audit of the integration of ISO 14001:2004 requirements.
Subsequent to the ISO 14001 audit, the next ISO 9001 audit
has been scheduled for dd/mm/yy – during this audit, the
possibility of combining the ISO 14001 and 9001external
surveillance audits is to be discussed. This will need to be Possibility of combining the ISO 14001 and
reviewed from a timing and audit days perspective. 9001external surveillance audits to be discussed.
Action: cert body / name by dd/mm/yy
ACTIONS TO BE TAKEN,
AGENDA ITEM OUTCOMES / DECISIONS COMMUNICATIONS REQUIRED
3. (cont) The Quality Policy was rewritten in mm/yy to include
Environmental requirements. This was reviewed and found
to generally meet the requirements of the standards. It was
noted however that a copy of he signed policy was not on Updated QandE Policy to be put on display and
display in the main office areas. Going forward (from an on released on the website.
environmental perspective) the policy should also be Action:
published on the MRF web site.
4. RESULTS OF The year-end 2008 audit schedule was reviewed and found
INTERNAL to have been updated to reflect 2008 end status.
AUDITS A 2009 audit schedule was in place and this prioritized
environmental specific auditing in Q1 09.
The audit with the highest compliance level was noted as the
Systems Audit – this was the most recent audit and was
used to verify compliance with requirements not covered in
the process audits.
ACTIONS TO BE TAKEN,
AGENDA ITEM OUTCOMES / DECISIONS COMMUNICATIONS REQUIRED
5. CUSTOMER i) Customer complaints ……
FEEDBACK
Audit compliance data analysis was conducted for the first 12 Process compliance monitoring via audit findings
audits completed in 2H 2008 / Q1 2009 – details of this are to be re-analysed by year-end.
included in section 4 above. Subsequent analysis will be Action:
conducted at the end of 2009 and compliance levels
compared.
ACTIONS TO BE TAKEN,
AGENDA ITEM OUTCOMES / DECISIONS COMMUNICATIONS REQUIRED
7. Environmental performance monitoring in relation to
ENVIRONMENTAL significant environmental aspects and impacts is detailed in
PERFORMANCE the Environmental Objectives, Targets and Programmes
AND EVALUATION table. This was reviewed as part of the Environmental Environmental Objectives, Targets and
OF COMPLIANCE Aspects audit and subsequently updated. Additional feedback Programmes table to be reviewed / further
from the Stage 1 CB audit is also to be obtained and the updated post stage 1 CB audit.
table further updated as required. Action:
Review of copmpliance…
ACTIONS TO BE TAKEN,
AGENDA ITEM OUTCOMES / DECISIONS COMMUNICATIONS REQUIRED
Corrective actions continue to be identified through audit,
8. PREVENTIVE customer feedback and the new QandE Reports. It was
AND CORRECTIVE noted, a further increased use of the Quality and
ACTIONS Environmental report form would be beneficial.
ACTIONS TO BE TAKEN,
AGENDA ITEM OUTCOMES / DECISIONS COMMUNICATIONS REQUIRED
Improvements to the MS and associated processes – See section 10 above. Improvements expected through…
Required audits – …
Add significant review ouputs as
Resource needs – … appropriate
Training requirements - Approach to training continues to be improved with an appropriate level of information being recorded.
Improvements in Training Matrix and induction process ongoing.
MD Management Representative