(APAC) ICG Technology, Full Time Analyst Program

(CSC PUNE)– Institutional Clients Group – Summer Intern Production Support Analyst – Technology

Program Overview

You’re the brains behind our work.

You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there.
Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our
programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a
long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when.

Citi is looking for Summer Production Support Analysts to join the Technology team in Pune. Technology within Citi is
the backbone for all aspects of Financial Services. At Citi we solve problems, enhance services, and identify more
efficient ways to build business, raise productivity, boost competitiveness and enable expansion. We are delivering
state-of-the-art software applications to support Citi's core businesses in Capital Markets, Investment Banking and
Trade Processing. We have to solve some of the most complex business problems, and rely on enterprise
technologies such as Big Data, MongoDB, AB Initio, Java, .NET, C++ and more. Advancing our technological
capabilities day after day not only delivers seamless services to the bank but works towards building the flexible
systems that will define the digital bank of tomorrow.

Production Support plays an integral part in running and maintaining the production environment for both front and
back office applications so that Citi can confidently conduct business and service clients. Our production support
analysts use their problem solving and technical skills to quickly resolve any issues, which can vary in severity and
complexity and may impact Citi’s reputation or profits. Production support analysts are often ‘the bridge’ between
developers and trading, so they quickly become equipped with extensive business knowledge, as well as technical
skills.

Program Description

We provide you with the knowledge and skills you need to succeed.

We’re committed to teaching you the ropes. The Summer Analyst Program starts in May with an in-depth education
on the fundamentals of the Analyst role, as well as the nuances of Citi’s culture. The program also includes on the
desk training, an informative speaker series as well as networking opportunities. Summer Analysts often return to Citi
after graduating from University to become full-time Analysts and continue their career in technology.

Program Responsibilities

Your typical day will look something like this.

As a Production Support Analyst, you will work in a dynamic environment that adapts to the needs and priorities of
the Trading, Sales and Middle Office. As you gain business knowledge combined with your technical skills, you will
swiftly troubleshoot problems and provide solutions. This involves coordinating with other technology partners such
as developers, business teams, etc. to monitor the end-to-end application environment in real-time. Projects that
Summer Analysts have worked on in the past:

 Improving Production Support Monitoring Techniques - Monitoring is vital to alert support to any issues
within the production environment so they can quickly resolve them. Our analysts help to build upon and
improve our current platform - using street-standard tools such as ITRS and ECS.
 Design, development and implementation of tooling - Support analysts will have the opportunity to develop
applications and scripts to aid themselves and their teams in their job. Our past analysts have implemented
solutions that helped develop and hone their software development skills, ranging from excel macros, to
python scripts, to C# and Java applications.
 Organizational and operational efficiency improvements - Within various support teams there are still day to
day activities that are being performed manually, so our analysts get involved in efficiency improvement
projects to see where tasks can be automated or streamlined to free their time to get involved in strategic
projects that can better serve the business.
 • You are in your penultimate year in undergraduate studies in any discipline;
degrees in Computer Science; Information Systems; Computer Engineering; Business
China, India & (technology focused); and other technology-focused degrees are preferred; but not
Singapore required.
• You are from a top academic institution and are on track to graduating with above
60% throughout and no active backs.

London • You are graduating in 2022 and on track to obtain a 2:1

• You have obtained or are currently on track for a 2.1 in an undergraduate or

Belfast Master’s degree in a Science, Technology, Engineering or Mathematical degree
discipline
• You are graduating between December 2020 and May 2022
• You are pursuing Bachelor’s degree in Computer Science, Computer Engineering,
Management Information Systems, or another tech related degree
US/Canada • A GPA of 3.0 or above is preferred
• You are a U.S. citizen, U.S permanent resident or possess other unrestricted U.S.
work authorization and will not require sponsorship for U.S. work authorization now or
anytime in the future. (Only for application for US)

Skills & Competencies

Who we think will be a great fit…

A dedication to learning and a true passion for the business are vital. As industries all over the globe continue to
restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to
make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:

 Passionate about technology, with knowledge of any of the following being a plus:
 Ability to multi-task with sharp problem solving skills
 Strong communicator, able to build relationships and rapport easily
 Adaptable and enjoy working in a fast-paced environment
 A team player
 Positive attitude and keen to learn.
 Ability to work under time constraints

Citi is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people
with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process in
accordance with law. Please inform me prior to your interview date if you require any accommodation throughout this
process.