Dear

I have written to you several times over the past three

months requesting an explanation on why you have failed
to bring your account with us current.

By ignoring these requests, you are damaging the

excellent credit record you had previously maintained
with our company. In addition, you are incurring
additional expense to yourself and to us.

Unless I hear from you within ten days, I will have no

other choice but to turn your account over for collection.
I am sorry that we must take such drastic action but I am
afraid you leave us no alternative. You can preserve
your credit rating by remitting your check today for the
amount stated above.

Dear

Your counter proposal on the above referenced project

has been reviewed and is acceptable in its entirety.

We are enclosing an executed copy of the agreement along

with two copies for your files.

We are enthusiastically looking forward to this project

and are pleased about having the opportunity to work
together.

Dear

Attached is an accepted copy of your Purchase Security

Agreement for the (specify equipment).

There are (number) remaining quarterly payments. Your

first quarterly payment will be due on (date) , and
we will mail you an invoice for it approximately one month
prior to that date. Please return the remittance portion
of the invoice with your check.

Under the Agreement, this contract is non-cancelable during

the term of the contract. The balance, however, can be paid
off at any time prior to the expiration of the contract.

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We would like to take this opportunity to express our
appreciation for your business. If you have any questions
concerning your contract, or if we can be of service to you
in any way, please let us know.

Dear

It is with deep regret, that we accept your resignation

as (position) of the (organization)

We can appreciate the demands that this position has placed

on you, and appreciate all of the fine contributions you
have made as (position)

Dear

Thank you for your comments. A copy of your letter has

been forwarded to the author for his response. I am
sure you will be hearing from him in the near future.

I am pleased that you found our article informative and

hope that you will continue to read our publication.
Should you have any comments or questions in the future,
please do not hesitate to write to this office.

We value our readership and are proud to have you as a

member of our family of subscribers.

Dear

We have received your letter acknowledging receipt of

the items we mailed to you and noticing us to cancel
shipment of your order for those items which are back
ordered.

We will be issuing you a refund as soon as we have

completed the necessary paperwork for your account.

We would like to take this opportunity to thank you for

shopping through (name) Our new (specify)

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catalog should be arriving at your home shortly, and I
believe you will be pleased by some of the beautiful
choices our buyers have made this season.

Thank you for your patience and understanding and for

providing us with the opportunity to be of service to you.

Dear

Pursuant to your request, we have changed your meeting

with (name of individual) to (time), on (date)

We are pleased to be able to accommodate you in this

manner, and (name of individual) will be looking forward
to your meeting on this newly appointed date.

Dear

Thank you for your kind letter regarding your exceptional

treatment by one of our employees. A copy of your letter
has been forwarded to the personnel department and will be
included in the employee's file.

So seldom is it that a customer takes the time to write a

letter of appreciation, that I feel moved to reward your
initiative.

Please accept the enclosed certificate, which, when

presented, will entitle the bearer to a ten percent
discount on the merchandise being purchased at that time.

This is but a small token of our appreciation of customers

such as you, upon whose satisfaction we have been allowed
to grow and prosper in this highly competitive marketplace.

Again, on behalf of our entire organization, a heart-felt

thank you.

3
Dear

Because Mr. Jones is out of the office for the next two
weeks I am acknowledging receipt of your letter dated
May 20, l983. It will be brought to his attention
immediately upon his return.

If I may be of any assistance during Mr. Jones' absence,

please do not hesitate to call.

Dear

The (product name and model number) that you

mailed to us for repair was received on (date)
We will be returning it to you as soon as the necessary
adjustments are made.

We are sorry that you experienced a problem with our

product and want to thank you for purchasing a
(name of product)

Gentlemen:

(name of leasing company) has received a notification that

the equipment we are leasing to (name of previous lessee)
will be transferred to and/or used by the (transferee.)

We have modified our records to direct future invoices to:

(new lessee)
(address)
(city,state,zip)

Schedule # 000000 commenced on (date) and rental

payments in the amount of $ plus applicable taxes are
due on the (date) of each month during the (number)
month initial lease term.

In consenting to this change, it is understood that (name

of transferee) agrees to pay the rent and perform all other
obligations required to be performed by the lessee in the

4
lease.

Should you have occasion to correspond with us regarding

this lease, please include the complete lessee number and
direct your inquiry to our Customer Service Department.
This will ensure a prompt reply.

Thank you and we look forward to your continued interest

in our services.

Dear

This is to inform you that we have carefully reviewed your

estimate on the parking lot refurbishing. We are planning
to contract with you for this work.

We are unable to let this contract immediately, as final

approval of expenditures of this nature must come from the
head office in New York.

We expect to receive approval or disapproval within the

next 30 days. At such time, we will contact you with
instructions accordingly.

If we may be of any assistance in the meantime please

feel free to contact this office.

ACKNOWLEDGEMENT OF UNSOLICITED IDEA

Dear _:

We appreciate your interest in submitting to us an idea

or proposal relative to: _
Our firm receives many ideas, suggestions and proposals,
and has many of its own projects under development. Therefore,
it is possible the idea or proposal you plan to submit to us
has been considered and/or may already be in the planning
stages.
Nevertheless, we would be pleased to accept your idea or
proposal for review, provided it is accompanied by this
acknowledgement letter signed by you.
It is understood that:

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1. Samples or other submissions will be returned to the
submitter only if return postage or freight is prepaid.
2. The company accepts no responsibility for casualty or
loss to samples in our possession.
3. The company can accept no responsibility for holding
any information in confidence.
4. The company shall pay compensation only in the event
it, a) accepts the idea, b) has received the idea only
from the submitter, and c) reaches agreement with the
submitter as to terms and conditions.
If these terms are acceptable to you, please sign where indicated below and return
together with your idea or proposal.

Very truly,

The foregoing terms and conditions are understood and acknowledged.

_______________________________
Submitter

Dear

We are sorry to hear that you have been experiencing

problems with your new (name of product).

While we do ask that our customers contact their dealer in

the event of a problem, we recognize that, in your case, it
his would be impossible. Therefore, if you will carefully
package the unit in its original carton and send it to us,
our "doctors" will put it through a thorough examination to
determine the source of the problem.

If the problem turns out to be a minor adjustment, we shall

make the repair and be sure to return the (product) to you
within thirty days. If our determination is that the unit
is defective, we will send you an immediate replacement.

Again, I am sorry that you experienced this difficulty and

wish to thank you for your patience and for purchasing our
(product).

6
Dear

Thank you for your order. At this time we cannot fill your
order due to an unexpected shipment delay from our overseas
suppliers.

We will hold your order for arrival of the merchandise, and

ship shortly thereafter. Unfortunately, we cannot provide
you with a specific shipping date at this time.

Thank you for your anticipated patience in this matter.

Dear

It is true, we are going out of business!

My wife and I have decided that now that the children

are grown, we are going to do some of things we could
only dream about for so many years.

So, starting on (date) , everything in our store

which includes our merchandise, our racks, our fixtures,
our showcases and even our delivery truck will be up for
sale and prices that are too good to be true.

As a good and valuable customer of ours, we thought you

would be interested in this advance notice of sale that
we are sending out today.

We will look forward to seeing you on the (date)