Professional Documents
Culture Documents
Governance Tool
Assess the importance and effectiveness of your core IT processes
IT Management &Governance
STRATEGY&
Framework DATA
GOVERNANCE APPS &BI
EDM01 ITRG04 ITRG06
Application Business
IT Portfolio Intelligence
Governance Management & Reporting
Enterprise
IT IT Management
PEOPLE& SECURITY Security
Application
Selection & Data
Strategy & Policies RESOURCES &RISK Strategy Implementation Architecture
Business
Performance
Human
Resources
INFRASTRUCTURE Security
Process
Controls &
Application
Development Data
Measurement Innovation Management &OPERATIONS Management Internal Audit Throughput Quality
EDM02 APO08 ITRG01 APO03 BAI04 BAI06 EDM03 MEA03 BAI07 APO05
EDM05 APO12
IT Availability Application
Business Organizational Enterprise & Capacity Change External Development Portfolio
Stakeholder Risk Quality
Value Relations Design Architecture Management Management Management Compliance Management
APO06 BAI08 ITRG02 APO09 BAI09 BAI10 BAI07 DSS04 ITRG05 BAI01
Leadership,
Cost & Budget Knowledge Culture, Service Asset Configuration Release Business Application Project
Management Management & Values Management Management Management Management Continuity Maintenance Management
APO10 EDM04 ITRG03 APO11 DSS01 DSS02 DSS03 DSS04 BAI05 BAI02
2
Your Journey
Starts Here.
Understand Your Department’s Strengths & Weaknesses
Empower Your Team with a Training & Development Plan for Process Owners
The following report is a sample of what you will recieve after completing the Management
and Governance Diagnostic. Each report is customized to the individual organization
highlighting the IT department’s most pressing needs.
Complete the diagnostic program to get the data you need to start your process
improvement journey.
3
IT Management & Governance Diagnostic Program
Prepared for Sample IT Company
To be completed by your
IT management team.
This report was prepared by Info-Tech Research Group. Data is comprised of 6 responses.
4
Goals & Objectives
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Discuss which processes would drive the most value to your department and organization
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Use the team’s perceptions on processes, to drive decisions around which processes will be a focus over the �� �=AB�&>B7;7H/B7=<
next 12 months.
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Decompose each critical process to better understand the urgency to change and its relevant impact on the
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and improvement of initiatives.
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5
Process Capability Landscape
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See each respondent's involvement level with each
process and whether or not there is a conflict, e.g.
multiple people believing they are accountable. Sit down
with your team to work through each process and make
sure clear accountabilities are established.
12
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17
TEAM
ALIGNMENT
EXERCISE
Use the data from this report to get your team to
commit to IT process improvement.
The following pages will provide you with a deeper insight into what the
program participants believe should be your top IT process priorities.
Use the data from this section of the report to conduct an alignment
exercise to reach a consensus around 3-5 processes that your team
should focus on improving over the next 12 months. Pay particular
attention to the areas of disagreement, and bridge the gap between
yourself as an IT leader, and your team. As a part of this exercise, take
the time to review process accountabilities and delegate or distribute
the accountabilities to other team members in order to maximize the
likelihood of success and to improve transparency and clarity. Use our scripted ownership exercise to make
your next IT leadership meeting exciting and
effective. Align your team behind achieving
your vision, communicating the rationale
behind your decisions.
18
Process Capability Landscape
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STRATEGY &
GOVERNANCE IT Management & Governance Framework APPLICATIONS DATA & BI
EDM01 ITRG04 ITRG06
A comprehensive and connected set of research to
Application Portfolio Business Intelligence &
IT Governance
help you optimize and improve your core IT processes Management Reporting
Henry Robles Safiya Gibbons Kaiya Park & OPERATIONS Safiya Gibbons Safiya Gibbons Kaiya Park Henry Robles
EDM02 EDM05 APO08 ITRG01 APO03 BAI04 BAI06 EDM03 APO12 MEA03 BAI07 APO05
Business Value Stakeholder IT Organizational Enterprise Availability & Capacity
Change Management Risk Management External Compliance Application Development Portfolio
Relations Design Architecture Management Quality Management
Kaiya Park Yosef Espinosa Safiya Gibbons Safiya Gibbons Safiya Gibbons Safiya Gibbons Safiya Gibbons Henry Robles Kaiya Park Kaiya Park
APO06 BAI08 ITRG02 APO09 BAI09 BAI10 BAI07 DSS04 ITRG05 BAI01
Cost & Budget Knowledge Leadership, Culture & Service Management Asset Management Configuration Release Management Business Continuity Application Project Management
Management Management Values Management Maintenance
Kaiya Park Yosef Espinosa Henry Robles Safiya Gibbons Yosef Espinosa Safiya Gibbons Safiya Gibbons Safiya Gibbons Yosef Espinosa Yosef Espinosa
APO10 EDM04 ITRG03 APO11 DSS01 DSS02 DSS03 DSS04 BAI05 BAI02
Vendor Management Cost Optimization Manage Service Quality Management Operations Service Desk Incident & Problem Disaster Recovery Organizational Change Requirements
Catalog Management Management Planning Management Gathering
Safiya Gibbons Kaiya Park Safiya Gibbons Safiya Gibbons Henry Robles Yosef Espinosa Safiya Gibbons Safiya Gibbons Kaiya Park Kaiya Park
FINANCI AL SERVICE PLANNING & Engage your team by communicating PPM & PROJECTS
MANAGEMENT ARCHITECTURE how their efforts will contribute to
your organization’s big picture
Who is Have questions or need expert insight into a specific IT process? Below each process in the above framework you can contact the name of the individual who is
accountable? accountable for the process within your organization.
19
Strategy & Governance: Process Prioritization
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