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IT Management &

Governance Tool
Assess the importance and effectiveness of your core IT processes
IT Management &Governance
STRATEGY&
Framework DATA
GOVERNANCE APPS &BI
EDM01 ITRG04 ITRG06

Application Business
IT Portfolio Intelligence
Governance Management & Reporting

APO02 APO01 APO13 BAI03 ITRG07

Enterprise
IT IT Management
PEOPLE& SECURITY Security
Application
Selection & Data
Strategy & Policies RESOURCES &RISK Strategy Implementation Architecture

MEA01 APO04 APO07 DSS05 DSS06 BAI03 ITRG08


MEA02

Business
Performance
Human
Resources
INFRASTRUCTURE Security
Process
Controls &
Application
Development Data
Measurement Innovation Management &OPERATIONS Management Internal Audit Throughput Quality

EDM02 APO08 ITRG01 APO03 BAI04 BAI06 EDM03 MEA03 BAI07 APO05
EDM05 APO12

IT Availability Application
Business Organizational Enterprise & Capacity Change External Development Portfolio
Stakeholder Risk Quality
Value Relations Design Architecture Management Management Management Compliance Management

APO06 BAI08 ITRG02 APO09 BAI09 BAI10 BAI07 DSS04 ITRG05 BAI01

Leadership,
Cost & Budget Knowledge Culture, Service Asset Configuration Release Business Application Project
Management Management & Values Management Management Management Management Continuity Maintenance Management

APO10 EDM04 ITRG03 APO11 DSS01 DSS02 DSS03 DSS04 BAI05 BAI02

Manage Incident Disaster Organizational


Vendor Cost Service Quality Operations & Problem Recovery Change Requirements
Management Optimization Catalogs Management Management Service Desk Management Planning Management Gathering

FINANCIAL SERVICE PLANNING PPM&


MANAGEMENT &ARCHITECTURE PROJECTS

2
Your Journey
Starts Here.
Understand Your Department’s Strengths & Weaknesses

Prioritize Your Key IT Processes & Build an Improvement Roadmap

Establish Clear Ownership of Core IT Processes

Empower Your Team with a Training & Development Plan for Process Owners

The following report is a sample of what you will recieve after completing the Management
and Governance Diagnostic. Each report is customized to the individual organization
highlighting the IT department’s most pressing needs.

Complete the diagnostic program to get the data you need to start your process
improvement journey.

3
IT Management & Governance Diagnostic Program
Prepared for Sample IT Company

To be completed by your
IT management team.

This report was prepared by Info-Tech Research Group. Data is comprised of 6 responses.

4
Goals & Objectives
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1. Understand your current IT Process landscape


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Review your results report to understand our team’s perception of each process’ importance and
effectiveness.
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Identify gaps between you and your team perceptions on IT processes

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2. Determine the most critical IT processes


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Discuss which processes would drive the most value to your department and organization
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Use the team’s perceptions on processes, to drive decisions around which processes will be a focus over the �� �=AB�&>B7;7H/B7=<
next 12 months.
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3. Create Your Process Improvement Roadmap


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and improvement of initiatives.
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4. Establish the Info-Tech Support Program


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5
Process Capability Landscape
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STRATEGY &
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DSS��
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FINANCIAL SERVICE PLANNING & PPM & PROJECTS


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• Henry Robles • Kaiya Park
• Kaiya Park See the top six processes we have
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identified based on your team’s feedback.
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• Jason Murray • Henry Robles • Henry Robles
Prioritize your key IT processes
• Kaiya Park • Kaiya Park and build an improvement
roadmap. Leverage Info-Tech
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9
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10
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11
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process and whether or not there is a conflict, e.g.
multiple people believing they are accountable. Sit down
with your team to work through each process and make
sure clear accountabilities are established.

12
Team Process Involvement
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13
Team Process Involvement
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Sample IT Company # of Responses
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14
Team Process Involvement
(2.:�$?<02@@��;C<9C2:2;A �=@<E/::� �#30/<=<�*16==:
Sample IT Company # of Responses
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15
Team Process Involvement
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16
Team Process Involvement
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17
TEAM
ALIGNMENT
EXERCISE
Use the data from this report to get your team to
commit to IT process improvement.
The following pages will provide you with a deeper insight into what the
program participants believe should be your top IT process priorities.
Use the data from this section of the report to conduct an alignment
exercise to reach a consensus around 3-5 processes that your team
should focus on improving over the next 12 months. Pay particular
attention to the areas of disagreement, and bridge the gap between
yourself as an IT leader, and your team. As a part of this exercise, take
the time to review process accountabilities and delegate or distribute
the accountabilities to other team members in order to maximize the
likelihood of success and to improve transparency and clarity. Use our scripted ownership exercise to make
your next IT leadership meeting exciting and
effective. Align your team behind achieving
your vision, communicating the rationale
behind your decisions.

IT Management and Governance Diagnostic Program


This report was prepared by Info-Tech Research Group. Data is comprised of 6 responses.

18
Process Capability Landscape
$?<02@@��.=./696AF� .;1@0.=2
Sample IT Company
STRATEGY &
GOVERNANCE IT Management & Governance Framework APPLICATIONS DATA & BI
EDM01 ITRG04 ITRG06
 A comprehensive and connected set of research to  
Application Portfolio Business Intelligence &
IT Governance
help you optimize and improve your core IT processes Management Reporting

Safiya Gibbons Kaiya Park Henry Robles

APO02 APO01 APO13 BAI03 ITRG07


  Visualize process ownership across all
  
IT Strategy IT Management & Security Strategy Enterprise Application Data Architecture
Policies
PEOPLE & core IT processes. Use the Info-Tech
website to update ownership as required.
SECURITY Selection &
Implementation
Safiya Gibbons Kaiya Park RESOURCES Use this page as a communication tool & RISK Safiya Gibbons Yosef Espinosa Henry Robles
across IT and the organization.
MEA01 APO04 APO07 DSS05 MEA02 DSS06 BAI03 ITRG08
      
Performance Innovation Human Resources Security Management Business Process Controls Application Development
Data Quality
Measurement Management
INFRASTRUCTURE & Internal Audit Throughput

Henry Robles Safiya Gibbons Kaiya Park & OPERATIONS Safiya Gibbons Safiya Gibbons Kaiya Park Henry Robles

EDM02 EDM05 APO08 ITRG01 APO03 BAI04 BAI06 EDM03 APO12 MEA03 BAI07 APO05
         
Business Value Stakeholder IT Organizational Enterprise Availability & Capacity
Change Management Risk Management External Compliance Application Development Portfolio
Relations Design Architecture Management Quality Management

Kaiya Park Yosef Espinosa Safiya Gibbons Safiya Gibbons Safiya Gibbons Safiya Gibbons Safiya Gibbons Henry Robles Kaiya Park Kaiya Park

APO06 BAI08 ITRG02 APO09 BAI09 BAI10 BAI07 DSS04 ITRG05 BAI01
         
Cost & Budget Knowledge Leadership, Culture & Service Management Asset Management Configuration Release Management Business Continuity Application Project Management
Management Management Values Management Maintenance

Kaiya Park Yosef Espinosa Henry Robles Safiya Gibbons Yosef Espinosa Safiya Gibbons Safiya Gibbons Safiya Gibbons Yosef Espinosa Yosef Espinosa

APO10 EDM04 ITRG03 APO11 DSS01 DSS02 DSS03 DSS04 BAI05 BAI02
         
Vendor Management Cost Optimization Manage Service Quality Management Operations Service Desk Incident & Problem Disaster Recovery Organizational Change Requirements
Catalog Management Management Planning Management Gathering

Safiya Gibbons Kaiya Park Safiya Gibbons Safiya Gibbons Henry Robles Yosef Espinosa Safiya Gibbons Safiya Gibbons Kaiya Park Kaiya Park

FINANCI AL SERVICE PLANNING & Engage your team by communicating PPM & PROJECTS
MANAGEMENT ARCHITECTURE how their efforts will contribute to
your organization’s big picture

Who is Have questions or need expert insight into a specific IT process? Below each process in the above framework you can contact the name of the individual who is
accountable? accountable for the process within your organization.
19
Strategy & Governance: Process Prioritization
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conversation with the team and build
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priority level of each process.
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47
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48
Respondent Information
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49
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50
Process Descriptions
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