Worksheet

Choosing the Best approach. Each of the following problems states a purpose
for writing a letter. Read each purpose, then tell (1) what the reader’s reaction
will be (pleased, displeased, neutral, little interest) and (2) which approach
you as the writer would take (direct, indirect, or persuasive)

1. To confirm a reservation.

Reaction: ________________ Approach: ____________________

2. To refuse a request for credit.

Reaction: ________________ Approach: _______________

3. To send a brochure that a client requested

Reaction: ________________ Approach: _______________

4. To ask for an opportunity to demonstrate your new energy-saving

device.

Reaction: ________________ Approach: _________________

5. To decline a speaking invitation

Reaction: ________________ Approach: ________________

6. To thank a customer for placing a large order.

Reaction: ________________ Approach: ________________

7. To interest a potential customer in advertising in your magazine

Reaction: ________________ Approach: ________________

8. To replace a defective product

Reaction: ________________ Approach: ________________

9. To reject a job applicant

Reaction: ________________ Approach: _________________

10. To ask for more information about a product advertised on TV.
Reaction: ________________ Approach: _________________

11. To compromise on an adjustment

Reaction: ________________ Approach: _________________

12. To collect an overdue account

Reaction: ________________ Approach: _________________

13. To congratulate a former classmate on a promotion.

Reaction: ________________ Approach: _________________