E21 A five-year plan LISTENING Applying for a job 1. Work in groups. Tell your group about the last time you applied for @ job. 1. Did you do any of the things on this ist? 2 Why are these things important? Todo... download application form updete CV {Abin form ask someone to check form and CV before sending change social media settings to private ——— find out about the company before interview practise for interview Jil and Andy. Answer the questions. 1. Why are they going to meet? 2. When and where are they going to most? | 3. What wif they each bring to the meeting? | | 2 HELIER) Listen to the conversation between two friends, 3 ERBIEEE Usten again. Compete the expressions you hear. 1 Doyouhavea__? 2 That woud be — : 3 Frealy__ that! 4 Yeah, thai’s with me, 5 When ere the by the way? : 6 Thanks. = GUNN ea F ‘Stating the purpose of the meeting | was ust wondering you could check my application..2 ‘And then do you want to mest up and tak about i? ‘And we could prepare you forthe interview too. ‘Arranging the time and place When are you foc? Frm not doing anything all week ‘Any time is. good for me. I'm working late on Tuesday Let's say Thursday at six, then, Il come round to your place, i that’s OK with you. Deciding what is needed So you'l need to do a bit of research, ‘And will you send the checked form ...? ‘Yos, ether that orl print toutPronunciation Elided /d/ 4a IRIETA| Listen to four sentences from the Useful language box. Notice how the /d/ sound in these words is ot pronounced ~ because itis followed by a consonant, 1. could check 2 could prepare | 8 00d for 4 round to ; _ 4 TEE Usten and repect these sentences. Don't pronounce the bold /d, |. 1 That would be great. 2 | should be able to get away eary. 3 You'll need to do a bit of resoarch, 4 Will you send the checked form back to me? } SPEAKING Arranging to help someone [i] 2's: [CENTURY OUTCOMES | Work in pairs. Choose one of these situations. Plan when ‘and where to meet, and what you both need to bring to the meeting. Try to uso all of the expressions in the Useful language box. * you need help with your CV you need help with writing a cfu letter YOU Went to plan a trip you're both going on. WRITING A career goals statement © lead the extracts fram four job applications. Answer the ‘questions. 1. What is @ Career goals statement? 2 Which applicants do you think clearly state thei career ‘goal? What are the goals? | 3 How wile or she reach this goal? a CAREER GOALS: please state your career objectives for the next five-year period. Inthe next five years, | intend to enianca my leadership skis in mote rasponsibe roles and maximize my strang organizational skils and planning skis. CAREER GOALS: please state your career objectives Jor the next five-year period, {iy aim is to obtain 2 managerial position in tele-sales with a leading provider. c CAREER GOALS; please state your career abjactives for the next five-year period. s 2 Ihave gained four years’ experience in interacting with ‘existing and potential customers, regularly achieving or ‘exceeding all my sales targets. D CAREER GOALS: please state your career objectives for the next five-year period. Attar fve years, | wil have secured a postion where my leadership will mprove sales resus. Writing skill Formal language ‘7a _Write the words in bold in the job applications next to ‘their synonyms (1-6). Which of the two sets of words has ‘a more postive impact on the reader? 1 get 2 good 3 got ajod 4 had 5 making 6 went 7b Replace the underlined words with these words to make these statements more formal. Use the cotrect form of the verbs, beconfident become aio intend se0k significant complete leading effectively possess 1 dike to become an aecount executive. 2 Idd 2 three-year course in arts administration. 3 I'm [ooking for @ postion in Human Resources. 4 | thin | wit make a big contrigution to your fim, 5 I got extensive experiance during my internship. 6 My aimis to realy use my experience in customer care, 7 Ihave skis in mentoring and advising young people. 8 aim to be the top events manager in the area, 8 Atfriend who is applying for similar job to yours has asked you to help them to write @ career goals statement, Write a statement which includes two goals @ Work in small groups. Compare your statements and check that they use formal language where possible. ‘Work together to see If you can improve the statements,Review 1 | units 1 AND 2 READING GRAMMAR 4. Read the ari about Blane. How does Balncehelp 8. Complete re text about Balance wih he present stple | people? Choose the correct option (ec). and present continuous active and passive form of the verbs | ttprovdes emoloyment b i aes frencial assistance. ‘company tke Balance * (rove © ofr support serene 2 valuable corco to employers as wo as employees. Many employers (reed) help in 2 ead the article again, Are the sentences true (Tor ncerstanng howto deal wth staf wth heeh sues false? ane this? (ave) by such companies. | 1 ACIC company pays its profits to shareholders. Thenle fo them, raf! more people, 2 Batnce helps poopie wth physical ceabities {now /mpoy than in the past. The numberof people Beta eal pore Ele vith mental heath condtions who have stale jobs 4 bala deen usaf hele Sgt bah ’ (Grow) athe time, Siatistes t sees a ~ (evages that one in four people | 5 Balance ergarized work experience opnortunte fr : (ae rom some form of mental leary elt seu at some timo in ho ves is important to 6 Lucy s employed by a childcare compary make sur this * (rot have) a negative impact on te incvduals and also on businss general About BALANCE ‘The UX company Balance is a community- interest company (CIC} working in the 5 employment sector. A CIC company is defined as a business where profits are teinvested in the company instead of being paid to shareholders. CASE STUDY: Lucy (One example of how the company works is the case of a youncr HELPING PEOPLE woman, Lucy, who has learning dificulties. She was motivated to work and eam a salary, but wasn't happy in the only work ‘experience she had ~ childcare ~ and didn't went a career {in that fleld. Balance helped her to define her work interests ‘2nd Lucy realized that retal sales appealed to her. A work: ‘experince placemont was arranged with two local retailers. Iucy's confidence grew and she felt that she had gained the lulls to accept a paid position at the second retailer She now hnas a part-time contract and says that she is proud that she is ‘working there. ‘The aim of Balance is to provide services for people wha are already in work or wi are looking for work. The paople they hip face particolar challenges connected with their health ~ they have autism or Asperyer Syndrome, or they are dealing ‘ith stess and anxiety, Some ofthese health issues are long ‘erm conditions and others are temporary conditions that atest ‘many people at some time in their lives, However, both trpes of hoattn issue ean create artirs thet make it more difficult for people to achieve their life goals. Balance concentrates on & Humber of areas that dectly support these people, For example, Lucy is one of many poople who Balance is helping, by providing Halance offers confidential one-to-one support to individuals. ‘link between employers and potential employees. Truns courses on managing ansety at work and building ‘People's sel-confidence, For people already in employment, a Falance can get involved in talking to employers to find solutions autism (n) a condition which means people nd it more cficut to to problems. For peopte who are looking for vrork, Balance interact with others through social and communication skis, gives help with preparing CVs, job applications and interview Asperger Syndrome (na tybe of autism in which inguistic end sas Cognitive skis ao less affectad than in other types of autem| | | 4 Choose the correct options to compiete the comments ‘about experiences of working with companies ike Balance. ‘Anya, an accountant ‘At first, had problems with arvcely at work and | wanted to leave, But now things are different. 11 stay /I'm going to stay in my job and Ihave new goals forthe future. | might have health problems in the future, but fm sure #11 deal / bo dealing with them more suocesefuly next tie,” sim, young man with Asperger Syndrome "couldn't get a job interviews were a disaster. After training in intorviow techniques, | think 3/1 do / have done better inthe future, | hope that by the end of the year“ m {going to find / i! have found a job. | feel confident now." PowerLife company spokesperson "We think that within @ couple of years ° we're going to hire / well be hiring atleast double the number of people with mental health conditions. We've changed our hiring policy since working with Balance, and we won't be returning / we won't have retumed to our old system.” VOCABULARY 5 Complete the comments from people who work at a community-interest company with six of the exprassions, committed to concentrate.on _co-orcinates create eal with help Interestedin___invoved in passionate about responsible for 1 CiC companies ere raking a difference in society, 2 Some specialist companies — people with particular health conditions, such as autism, 3 Inour work, we individuals, businesses and educational centres. 4. We sometimes get __soving probloms betwoon poople and their employers. 5 Ouraimis to people to achieve their goals. 6 in my post as traning co-ordinator, I'm the course in interview skis, 6 Choose the correct option to complete the collocations. Getting” academic quatcations / security can be a big ‘chalange for students with health issues. Sometimes, exams ‘aro not adapted for an indhicua's needs, which makes itificul to assess their? academic experience / sls. ‘Once these students have eft schoo, their® employment ‘opportunities / sas are generally more erited then those of thr classmates. Finding a staring postion / salary in a career that interests them s not easy. Nevertheless, many people with health conditions are abie to work and * eam a. foence / salary and become independent. These days," job ‘postion /secunty is becorring harder for all employees to find, even if they have years cf” professional aiplomns / experiance. DISCUSSION 7 Work in pairs. Discuss the questions. 1 Balance states tha its goal is to break down the barriers that stop people with health issues from achieving their Ife goals. What do you think these barriers are? 2 What diffcuties do young people in your courtry face ‘when they leave echool and look for a job? 8 Is anything being done to help people get jobs in your ‘country? What kind of thing? SPEAKING 'B Complete the conversation betwean two colleagues, Dina ‘and Martin, on a company training course, Use the prompts. D: Hi, Martin, Do you mind if | join you? That was an interesting session! ‘Yes, it was. Lesley's a good speaker. ' How / you / find / the course? D: Very good $0 far. You're leating a session tomorrow, is that right? Yes, after lunch. °1/ mandir / you / check / my prosentation? ‘Sure, no problem, When are you free? 8 Any time / good'/ me, \Wol, t would be better to look att bofore tomorrow. * say /tonight/ sic Great, we can get something to eat at the same tme. 51/ meet / main entrance /OK / you, Mi M: D: M: : M: D: Ms: WRITING 9 Read the profile that Jullanne Brown has posted on a professional networking site. Improve the profile by using ote forms and replacing the underlined sections with appropriate forms of some of these words, believe intone etfective sock complete obtain gain Name: Juliane Brown Contact: My email address is ulanne@ipbrown.co.uk ‘or you can reach me on skype at juiannepat Languages: | speak both French and Spanish, Expertise: | did a Masters degree in Organzetional Psychology at Marichester University and then | got a Jobin Human Resources. I've done that for five years. Career goal: cle to fd 2 job in a social enterprise. | think | can make a big contribution to ths area. 40 Work in pairs. Exchange profiles with your partner. Did you make the same changes?BACKGROUND 41 You are going to watch an edited version of a TED Talk by Hans Rosiing called Global population growth, box by box. Read the text about the speaker and the talk. Then work in pairs and discuss the questions. 11 What kind of data do you think Hans Rosiing’s presentations usually deal wth? 2 Do you know what the world population is today? What do you think it was 60 years ago? And in 2010? What do you think it wil be in 2050? 3 What are the problems caused by dramatic population growth? TEDTALKS HANS ROSLING is 2 professor of Intemational Health at the Karolinska Institute in Sweden, He co-founded Médecins ‘Sens Frontiérs (Doctors Without Borders) Sweden. He has become famous forthe creative way he presents data and Slatisties about global health and economic development. Hans Rosiing’s idea worth spreading is that if we want to ‘manage population growth, we must raise the income of ‘the world’s poorest billion people.Se SSS aa SN . KEY WORDS 2 Read the sentences (1-8). The words in bold are used in the TED Talk. First guess the meaning of the words. Then match the words with thelr definitions (2-9. 1. The developing world and the industrial world are ‘ois for two types of economy. 2 inmary counties, there's an enormous gap between the rich and the poor. 3 My parents’ aspiration was to buy their own home, 4 Investors are usualy keen to put money into companies in emerging economies. 5 Child survival improves when counisis invest in primary heath care. 6 Spending more money than you earn is not sustainable — ‘eventualy you wil have no money. fable to be kept ata certain level 'b the percentage of chiren who live beyond the age of five years ‘© countries with low levels of technological or economic suvcess counties whose economic activity is growing Quickly © a strong desire to achieve something 1 aiiforence Yau eeepc cate AUTHENTIC LISTENING SKILLS Focused listening ‘When you have some advance informetion about what a speaker is going to tak about, you can form ideas about ‘what you think you wil hear. This can help you to focus on the content ofthe tak when you Iiston and check if your Ideas are included or nat. The main aim ofthis Skilis not {0 correctly predict whet the specker says, but to holp you 10 focus your Istening on the main ideas. Sa_EEIEESE work in pairs. Look at the Authentic listening skils box. Based on the information in Exercises 1 and 2, decide what aspect of world population Hans Rosling is cooing to talk about. Then listen to the extracts from the TED Talk. What does he say about this issue? 3b [AIEEE Listen again. complete the extracts 1 | sill remember the day in schoo! when our teacher told Us that the world population had become. billion people, and that was in 1960, 2 And I'm going to talk now about how world pooulation has —_____from that year and into the future, 8. The world population has. since | want to school3.1 Global population growth box by box TEDTALKS 1 Watch the edited version of the TED Talk. Are the sentences true (Tor false (F)? 1 Each of Hans Rosing’s boxes represents one bilion people. 2 kn 1960, there were three billon people in the industrialized wort. 8. Hans Rosiing uses the space between the green boxes ‘and the blue box to represent the gap between rich and poor counties. 4 Hans Rosling states that that by 2010, the difference. between very rich and very poor countries is much bigger than it was in 1960. 5 According to Hans Rosing, one of the most signifcant changes since 1960 was better child survival rates. 6 Hans Rosing beliaves that the ‘old West" has no role in the modern wort. 2 [SIE watcn te rst pat ofthe talk (0.00-4.25) again. Choose the correct option to complete the sentences. 1 Hans Rosing uses the toys to represent the growing aspirations / family sizes of people in the diffrent ‘economies. 2. Hans Rosing thinks that the terms ‘the West’ and ‘the developing world’ are stil/no fonger relevant. ‘8. Since 1960, the most populated / successful ‘developing countries’ have become ‘emerging econornies’. 4 The poorest two bilion people are not as poor /just as [poor as they were in 1960.8. [SESE] Watch the second part ofthe talk (4.25-6.18) spain, Complete the sentences. 4 On the oraah, each bubble represents @ 2 The graph shows the relationship between family size and survival 8 The graph shows how when more children survive, women start to have fewer 44 Even with a chid survival rate of 70 to 90 per cent, the ‘population will in one generation, [EXER Complete the summary of Hans Rosiing’s ‘message with the sentence endings (a-c). Then watch the third part ofthe talk again (6.18 to the end) and check your answers, Hans Rosing's data show thatthe richest counties in the orld have excellent child eunvivel and therefore ? = He bofeves that the way to stow down population growth is*__. He iso thinks that green technology end other investments > 2 can achieve this 1b low population growth © to reduce poverty in the poorest parts of the world 5 Wockin pairs. Have the average family size and standard | ofliving changed in the last 50 years in your country? ~P VOCABULARY IN CONTEXT 6 [SE waten the cips from the TED Talk. Grose the correct mearing ofthe words, 7 Work in pairs. Discuss the questions. 4 Do you know anyone who is an optimist? What ae ‘they ike? 2 Do you know anyone who is @ pessimist? What are they ike? ‘9 Whats the most remote place you've ever been to? CRITICAL THINKING Supporting the main argument 8 Hans Rosling used a graph to support his argument that improving child survival to 90 per cent wil slow ‘down population growth. Which of the items in the lst did the graph show? How successful do you think. this graph was in supporting Hans Rosiing’s argument? + coservable facts + personal experience * publisnod research statistical data 9 Workin pairs. Read these comments” about the TED Talk. Underline the argument in each comment, Circle the part 6f the comment that supports the argument. Which comment(s} do you find more convincing? Why? FY austin — think that saving chidron's ves just means iene eae ame Seratapestn Te tnted ad on bo ‘situation for myself. Anayt ‘hats hat wehbe Salim bovigoacieecmesioete ee Stas machen cera yernae jot batbrs =f ce prc Si Remieaiceeraemcntenl Cokie: role tecorane enero {T favdpecetauoneetcomaore, Eee earime cme cece PRESENTATION SKILLS Using props Props are objacts which can make a presentation ‘more memorable and ilustrats your idegs. Your props Should be appropriate to the content of your tak as well as beng: ‘easy forthe audience to understand feresting enough to hold the cucience's attention + unusval encugh to help your audience to remember your talk TIPS 10 [SEE] Look at the Presentation tips box. Then watch the clip rom the TED Talk and say which erteria Hans Rosling's props meet 44. Work in pairs. Discuss recent trends involving one of these areas. What props could you use to show the ‘trends? Write @ few sentences to explain the trend and practise presenting your ideas. communication food games money = ‘ ere ni i]EY The next economic giant THE WORLD’S LARGEST ECONOMIES Srey Ey 78 iS 14 2 10 0 GRAMMAR Present perfect simple and continuous 41 Match the acronyms BRIC and MINT with these two ‘groups of emerging economies, Brazil China india. Rusia Indonesia Mexico Nigeria Turkey 2 Look at the infographic published in 2015. Can you find ‘any BRIC or MINT countries? Then decide If the sentences are true (1) or false (F) according to the information shown. THE WORLD’S LARGEST ECONOMIES 1 The US has maintained its position as the wor larg 2 Over the last thiteen years, the UK economy has been inking, growing rapicly and the ow one of the ten biggest economies in my has overtaken Canada's‘3. Read the sentences in the Gremmar box. Answer the ‘questions (1-3). Gguscen asa CUSNU =e Neo LEN ose Present perfect simple The word's tp ten biggest economies have changed since 2002. The world population has jumped to seven bilion people. Present perfect continuous The economy of China has been growing for a number of years. ‘Some of the traitionaly strong economies have been shrinking recontl. 4 Which tense is formed with the verb have + been + ng form of the main verb? 2 Which tense emphasizes the process ~ how the time has bean spent? 3 Which tense emphasizes the results of an activity? (Check your answers on page 144 and do Exercises 1-6. 4 Read the conversations in an office. Complete the replies with the present perfect continuous form of the verbs. * _Undertine the time expressions used with the present perfect continuous. 1. A: Have you looked at my repor yet? B: Sony, | (rep) to ema at moming, 2. A: Are those two visitors sill in Reception? B: Yes, but they {not wail on. A: Have you saan Rashida recently? B:No- she (wore) from home for the last few days? 4: Have you heard about the contract with India? B:Oh, yes, We tall) about it or wooks now. 5 A: Have you mentioned the new offce plans io Jemia’? B:Not yet. |__—_ travel lot recently 6 cls the printer working now? B: No. The technician (to) all day tofkit. 7 A: Have you seen that headline about credit cards? B:No. | (not read) the finance section, 8 A: Your fice has been busy this week B:1 know. We. (redesign) the website, 5 Work in pairs. Tell your partner about some of the things you've been doing recently. Use the time expressions, ftom Exercise 4, "ve bean getting ready for my trip to South Korea for the last few days. 6 Look at the table from the magazine Economic Trends. Complete the text with the present perfect simple and continuous form of the verbs. Then listen and check your answers. tenors | ts 5 5 Ei sroceres [heath end heath products | Phesehold goods | ows ana ies ‘wenspot | miscelencous ‘Tends in householé expenditure ! (not / show) great changes over the past ten years. The biggest chunk of household spending stl goss on hous nd utities, and this ® Gump) from 22 per conto 26 per cert. Eavaly, anspor costs (increase) by four per cont. “These numbers are not surprising, as fuel costs ‘ (se) steady over the ton-year period. As fast foods * (eecome) ‘more and more populer, our sperding on them * (trip). We * {also / buy} more health products ~ are we compensating for our poor eating habits? Unusually, gen that clothes: prices * (tal) year-on-yeer, we stil spend the same amount on clothes, 7 Work in pairs. Discuss the table in Exercise 6. How do these changes compare to your own situations? SPEAKING Popular brands Write two brand names for these items of household expenditure. Can you add more items and brands to the ist? fast food household goods clothes groceries entertainment heattn products Work in pairs. Compare your lsis from Exercise 8. Discuss the questions. 1 Are the most popular brands local or international? 2. What percentage of income goss on each type of expenditure? 8. Has your spending on these items changed recent? 4. How have spending habits in general in your country changed over the last fev years?ExI Personal development READING What do you need? 5 Complete the questions with words from the text. Then the questions. 1 Look at the three diagrams. They show the three most Hee Te eee important things that three people need in thelr ife to 1 Have you ever reac! a book that hes hed an make them foo! happy (1 = the most important). What are (on you? (ine 3) the three most important things that you need to make 2. Do you think you have a strong instinct for 2 ‘you feel happy? Are they in the ciagrams? Draw your own ‘Would you do wll alone on a dosor istand? {ino 11) biagram. Then work in pairs and compare your diagrams. 8. Who were the people you most when you were growing up? (ine 17) 4 What do you think you need to reach your —_ inife? tine 28) | 5 Is___toa group of people with similar interests or a shared background important to you? [cxiilia, « Fildes gate aerial ‘when looking for ¢ new job or new course of study? 6 Work in pais. Compare your answers and ask follow-up questions with what, why, how, etc. 7 Work in pairs. Discuss the questions. 1 Why are the lovels desorbed as a progression in the = 2 Bias ie Ros tom om aseren oxi [itty \ [amen \ eames z 3 Hw does ether ees edn? ie friends 4: How rao Manoir oy tye 2 Work in pairs. Match the groups of words (A-D) with the VOCABULARY Personal growth: abstract headings (14). Are any of the things you discussed in nouns Exercise 1 in these groups? Oe 8 Complete the table with words from the text. Pe ee si i ee ome Adjective physiological needs esteem needs rare A B 0 D ~ - rink famiy Independence health (2 food friendship prestige Job security sheter ove seltrespect personal Sleep romance status, safety property '& Read the article. In what order does the article mention ‘the needs described in Exercise 2? What isthe fith ‘need"? 4 ead the article again, Are the sentences true (T} or I fa00 7 oe 11 There have been no new developments in the area of Maslow's theory. 2. Maslow thought the theory was shown most clearly a8 a pyramid. 8 The theory can be useful in managing how we motivate people at work. 44 Ithasnt been possible to prove the theory sciantficaly auantiy8 Work in pairs. Complete the sentences with words from Exercise 8. Then discuss whether the sentences are true for you. 1 At work, my salary is my main Without i, lose interest, 2. My job is measured by the quantity of what | produce rather then the of my work, 8. Porsonal Is very important to me — 1 want to fee! fled in my tite 4 Inthe city where I lve, we don't reaky fee! on the streets at right. 5 I don't believe thet advertising has any on how | spend my money. 6 'd rather be happy in my persona ife than in my career. What do you needa: “In 1984, a book called Motivation and Personality wos published by the American psychologist Abraham Masiow. Tre book had an impact far beyond the academic world ar the psychological theotes it describes are stil «+ nuential in management training today. Ths is despite the fact that newer theories of human developmental psychology have lorgely replaced Maslow's original idea, known as Moslow’s hierarchy of needs, Nasiow’s hierarchy suggests that people ore motivated 'ccording fo 0 progression through fve different stages ot “need. First come the most basic needs for survival such os food and water, then the need for ohysioal and economic safety After this is the leva of socio! needs which refers to our relationships with others ~ friendship, family, and so on. The i fourth level concems respect and esteem. To he "successful we need to be assured of our own self-esteem, social status, fo eel respected or admired in our work, ete The hierarchy is often shown os a pyramid even though Noslow himself didn’t use this ideo. The key idea in the theory # isthat we can't be successful in a given level unless we have filled the needs in the previous level — or the ones lower own in the pyramid, The ultimate stage in this model of personal growth is. seltactualization. Tha s, the ability of an individual to ‘= ochieve their full potential. This could be a creative talent, ‘a achievement in spor, being suacessful in business or tecoming the perfect parent. For each individual, the desire ‘(al wil be lfferent. SPEAKING Are you satisfied? 10 EBACE Work in groups. Discuss the questions. 1. Towhat extent do you think that your various needs ‘ere met? 2 What fullls your needs more: work, family and frends, hobbies, or other things? 3 Which of your needs do you think would sem unusual toa previous generation? = aS 2 5B Ey One of the ways in which the theory is applied in business and ‘management isin understanding how fo manage motivation, 20 For example, it could be difficult #o motivate members of a ‘ecm fo work together (level three) i they feel that their jobs ‘re not secure (level two). Masiow’s hierarchy cf needs has also been infiuentil in marketing. brands and advertising. For example. a pensions company maysellits products by ss ‘oppeaiing fo our need for nancial security or a social media service will forget our ‘level three” needs of social belonging. Nevertheless. in the decades since the publication of ‘Motivation and Personality there have been other studies ‘which hove questioned and criticized Moslow's theory. Some a» have suggested that his original study group of college students was not broad enough to foke into account the differences in culturol and geo-political situations which exst inthe world. Others point out that Naslow’s methodology ‘was a subjective one ~ 0 qualitative other than a quantitate as ‘approach — and that i's diffcult to test the theory in a scientific way. Whatever current opinion, Maslow’s influence can stil be found in ail areas of modem iif.E23 Could you call me back? LISTENING Market research 4. Work in pairs. Have you ever taken part in a market research survey? What were the questions about? 2 Answer the questions in 2 market research survay from ‘a small hotel which is trying to grow its business. Which _aréas of business do you think the hotel is trying to develop? 3 isten to four voicemails for Elaine, the manager of the hotel, Make notes on each message. ‘What action does Elaine need to take in each case? “Eil| Listen again, Complete the expressions in the Useful language box. Geen delete 1. This is Louisa Rechil getting toyou about .. 2 Could you call me before Friday? 3 This is amossage: Elaine. 4 tim calling using your venue. 5 Could you email your prices at Aziz at ATZ.com? 6 I'm retuming your 7 You can get in _ with me on 645 698 421 TAKE A MINUTE TO ANSWER THESE QUESTIONS AND YOU COULD WIN A WEEKEND FOR TWO IN OUR PREMIUM COUNTRY HOTEL. How often do you do these things and where do you do them? Rate on a scale of 1 {not often at all) to 5 (very often). spend the night away from home on business? 1 2 3 4 I spend time on mini-break with your family? i ot 4 aL have lunch out on business? 1 2 8 4 a {90 out for afamniy meal? Ch ees Seren Bee et invited to a special occasion, such as a wedding? 1 2 3 4 5 ¢ go fo a work conference or convention? i, en een eee 9010 a live music venue? 1 2 3 a 5k5 Put the words in order to complete the voicemails 41 Jane, coud —___ ‘quite important. (ack / call/ me / you) 2 Could ___28 soon as you can? (etals / email /me / you /the) 3 Canyou (back / get / me / on / my / to) 4 Doyou have an email where I can ° Thanks. ffouch / you/in / get / with) ___ before tonight? rs mobile? Is 619 587 195. fion Intonation in requests a [REM Liston to the requests and notica the intonation Practise saying the sentences. 1. Could you call me back before tonight? 2 Could you email me the details? 8 Can you get back to me on my mobile? 4 Do you have an email where | can get in touch with you? [RITE Practise saying these requests. Then listen and check your intonation. 1. Could you get back to me? 2 Gan youtlet me know? 8 Can you give me aring? * 4 Could you text me the prices? SPEAKING Leaving voicemails Cae You are going to workin pis and leave a voicemal asking your partner something or asking them to co | semating, Make notes on whet you need Yo say Include | aay, date or tine, 8 Work in pairs. Take turns to read your voicemail. Make ‘notes. Then return the call with an appropriate response, _ WRITING Making notes from voicemails 9 Read these notes (1-4) made while listening to voicemalls, What do you think the original voicemnails said? 1 Anya can't do Mon. Wil send Ju/Aug budget. 2 Confrm | can meet accountant, Fri 2nd, 10.30 am. 3 Text Nicoe avaiable days for Sept 4 Ratura Jet's call by 2 pm Thurs. Writing skill Abbreviations 410a_ Look at the abbreviations we use in nates and informal writing, Which are days and which are months? apr Aig Dec Feb Fan Jol Jun Mar May Mon Nov Oct Sat Sept. Sun Thurs Tuos: Wed 10 Complete the spoken forms of these times and dates, 1 06.00 ex o'clock in the 2 14.10 ten past 35.45 pm five 4 7.30am acs seven in the morning 5 19.50 {0 eight in the 6 San am 7122 Fabruary the — 8 1/10/2000 the _____of October two and nine eit the of Novernber 10 22/6/2018 the _of May twenty skeen 14. 8/8/2000 August the two thousand 42 30/4 the of 414 Make notes from these voicemalls. Use abbrevietions. 4. Hi t's Janine I've sent you some sales projections by ‘email. Can you take a look and get back to me before Thursday next weok, that’s the tenth? 2 Hi, i's Scott. Can we tak about ideas for special ‘promotions in July enct August? I'm free al day on Tuesday. i i’s Luigi. Would you be able to call me some tme before the beginning of December? 4 bi. it’s Angela. I've set up a mesting with the market research people for haf two on Friday afternoon. Let me know i that's OK with you. 5 3