In‘acth ret manth was wort anc each suet month owed hat peter Sui meetings were now ore feet and Maan war are pref Spo ‘gy wih eat of hat wold topen i hy id eprove, Corse mt ‘lowed ugh en any tat ute Bg ow mag be ‘To coreite er poston she ald te tution oreo Vn and head at rahe col “Whee, out ees Head ot an ry oly ‘forsee neck an he wa wean hota Sa" Maran thought thera“ wondr wil ape re Dav> i get oat othere il iter shape ap? Ont than Viigo pest Ihe Butnaybehe ls jstwang eet cage: ight even etch ng ace en ase Questions: 1. Wat rle id peonlty play nhs se? Wich of te Bg ve penalty teas motley luna Main ad ave? What etl end ecto ‘Shlepaya alee! 2. What should have Main have dane when ol fi some ob rowing? 13 Howe should Maan proceed now atthe station as eco ery dca Ate cooling the hap the siden si eal: Seteconeptpeoiplons and attibuane are important factors that ipa an employers vew of ie work environment. Undemtanding thew inde ‘amcor oil uel il managers and mn-mangers im perma et ‘spective rls and ate more eft and ect SELE-CONCEFT reople do ot have common sltcncept They aways think of themes in ruonegas manors diferent crewmen, Sony reer to how 9 porioe i vaste x ersves Menace iran portant and wf way Unetstand snd improve pavormance and wall Ter arte concept dimeaions os concept which nfences = perton# “ntapaity and wen Tey ae 1. compe poszon'sslconcept has higher comply when consis of ‘any etgoie 2 samssteny-s Peso has high cone whe smiarpesnalty tenis at ‘thoes ator aco spor of clone cri means the level of «persons sll conceptions are cesty and ‘Seni dvred,ivemaly Outen and sae Sess nepe teres rs cp aye epelsvadien aca em er Sep Enancomont . fours evryane desis ofl tha ey ze aed. People ai by nature seer to pops scl coe forhemalves. Sfmt a dee 9 mag als fc of denn whe ing ol om neve edn Moston pope desist ste hemes as aboe avenge, sete rel postive eels thle forging nope ony state at ces pera ‘Epa oy le ing ts or nish snd lev ht iy ave en poly eng ac Petty whan popes ti st-concept ina postive ight they ave beter ‘metal an py heath One gave se enanceme cn re ad ‘ccna much overstate vst desis bY managers Sep Veriton sent ae en aceon by sok SSE Tes Seba entle pale es ‘Se eifcation has nmerusimpltione In orpzaional ehvir, which re Romatondarseoelsen i rsacncge mam 2 hemor conden. en thse concep ee hey ce \eednnck whether prince eae, histo with tn ones 3. employes ee motivated tina with ters who afm ha concepts {ESE Kw we ty ong th sh dw coer Sep Eotetion A postive set concpts nha most everyone endeavors have However, se pepplchave mor peat eyainton of emacs than others Sienna {navduatshoestand cae nest ofa The seitevleson rly sein by te oneps whch ae seta, eliny ae oss conta. {SaEnemistheeento which peor general poste ings about Sooeghoee erent esate Seer eras ar ste experience high lls of stdout and hae ess self worth High ‘Stssem inked higher eves of staan wit ones job and her ‘Sreinelperomance onthe People with ow sles ate fascinated teotuntorin whic hy we compart indienne Ske rp ‘onmpanss tay be cullen o manage employees with low lator. ‘etter nepteecback en wit he tern o develop performance Ty te tepded s'aadnet ons ae ean employee’ Ae 2 esl lee nanoging mplyes with ute ow sleseer eds diplomacy arcing many poate idl when conversing. potomne 2. Safin peo ttn compte nd bie, Ine wor Sota eWiratt ay todo deta wa may Stetcy ils oe pray ten a ib spec Apa nay have Stolen Wr tcng cel sere, bu tow eee tc haiiy wfthisorn cr Arse peopichve scot {Beha geal sey a they twee el ot hares th hy ney wea rar ain wt SD spree Tn rar at ly ea wwe nigh ety sng ger pn fr asa Dane ee al bse gals were ope wih sei) ted © sr ce Ging opps ot he Ss yc sai ep et Sagorempowaing hn) aos gol ey Sitenipectiary 4 ca of ol dele withthe degree o which pop fel anewerble fr Sommaire ope age of il ml ‘Berit can iar: rom doin and what happens thems UeERby the ow dong Wh, howe nidans wits hgh ema one ‘Piste ener nppone tha things happen them fesase of he ‘espe ud ors pert Being neal reste contol ver hei ow ‘SSP ty Sr in wae tat wl at th chanes of ruces, Tey {State igher ivr ot mesa nde more pti experiences at sere, tere curso lated oom supe wen Pi hi whe bang high in exer cats ‘hada ch ie cant wh hy ae ‘eles of ineral los of contol Exe on he her Ran, Dee? ‘Bah apps ttm sth teu of o fat: Thy pee odes ‘EuSuSontrecn tr onnBhawir and ace ae Tye 0" ‘Sigs puerta and eset sapere, Sefmontoring Selmore evel 0 which peso abe of checking ation? and appre n socal stutions In oer words eape eho ae scl oor. wa the station damande and 3 accordingly. Tear reste aef i yy a tl mht ning te edt of nt ee |mpenions eee ra gat advange tener hy ten oe re ‘icin th caret Thy arrose gh punes ado et ‘Whe thyae ete inprtuing oe pono get igs Se By means Speen che copies toy tress ee eres et ie ert ue cg hc ene rat teapenence igh ene fence etre sce apse uy po {ned Wo be le som tae enprit They Sap ea ‘iy for pate tinge wc may so tem fon omg seeped rth reat npn Ove arb anaoaas ct yy PERCEPTIONS nan int pnt by nh nc at eins wd rovtesnearng he mor sbunshon. nee peopcansecadey eed {oe sth evrenment TY 9 Ffondheon at et tgerecde ener henna ee arm Peeponct the vent note tana Pel Theor, Pacey Proce Beppe casi of prams cb eaten pacer opmaal Tarn on en He pe te oplogcepydaeapenonsestoegeszeandiapeomaton sce pein wo 2A person observes, 2 Re pemmse prt sie Ti pe ont propo et ‘The person interprets the perceptions ‘The person responds. ren ps ca, i es ee ‘chav cn be explained by examin thi Peep proce 28 how the Pereira adng othe espa Pactual Slction Hlamanteings te simultaneous expose diferon simul inhisentrnaent. ‘ning the, tat he varus ona anna be taken creo or processed {ene in pope bc ie th pont They woud Esse sme tpond on what opie feel apne for them and oF spp thn ‘ibe by eran oneral ators ra aco nic 7 hear pepe ents rueeneneicageet® me rer he mn © ne a re anata tare ened atmo tnd 1. Expres The pater of nde oasis oe as learned in the Ex age came pereysone The pen wll os perceplons in 27 [isinached with what hey foun te pot eer cori 1 sue A geste mates it mot thlyan tj witb slid he ar ‘Beato the stil the mare kel es tobe pereived ike healines n> eset and ne on pea si 1 numeric nbighnens ample alncmae prep set Sag cr of poo nthe ere es se pred te sn el oud pies Ray ss on si eee nie sdvrtaoneie acon srma 4. Coit When pepo stand cat ut gat aback hese creer Iced of sncton Any stl thet stan ution te et ‘serum eer cy wb sn ee ae os ee ee ee avertemen amongst ced don or # co pl pibsbink ind whisper sere A moving peptone more Byte at Anything st ett gr anc aig pre! sical saeco Repetition increase percepts lesion, A rept stil Retin ~ Rept wh sot ob note ke stvetsementsin uo medi THES seb eta than in he print media. 6 Ne ans ut Wa pes’ experene When tania ts (See besos of rama. Anew sal instar 2Bea farine sta in a now sting incre he chances of percep Sexes ke substnve van Wt atcments were Be ee evict changes, whl the bacground a he modes the fg emai ie it est ml ge St eae ‘here ar eta thar concept are oprcepl shit he slave exposing Slee steno, percept! deer Sr parca! Nosng, Each of ‘hte with oxampie elaborated te able ale) Table Concepts tn Poel Seton Conese Desipon [Secve Expose | While peopl ar spond various imal Soe yes ey Sot eg ha ey find plete are somatic wit and cot he pele precncivd stone ard expecasons, They [ocd messge and bck hee om messages tt ‘hey Gnd tobe unpemant se snes why Sd sretontay tothe bes and pecans. ‘Secive Asenion | Of he many stimal hat pope expend people re ‘Straw thse stil hat hey ose be elvan inten ofa math wah der eos They re tei o one sl a kh ed a ood owe tat {Se tnelevant People se aso stow abut he meage ‘Su the chanel trough whic nro would be ‘Swami eould ea burt te p-beain thoy, the phe procs nd th este Proce aaa ec Se Saas Scicgec teaver sec ct Sayeeiy heap Sapepea ade alan Shemn siete ‘Racepoal blocking | When exons genni ofa amalansoaly, People say fen Back the rao sol a6 eye Frc l Prisbecnse hc bay canot cope pth {omy sat he came te To people ha, Socks ‘out te various smal om thelr cous awareness ‘hs aed percepts ‘Sarah ames ern ei Poca Orgeiztion When spond oa large numer of tal siultntouty, pope may often lod he i ini yp sre ut Te cn tyne pn so many smashes tne The peoples ck ou the various ‘Sl om tr concious swans, Theale prepa! osng ‘Ate erin pecptons ae sla they can be ong iereny. The fauovng ctw a tein perl nro 1. FiureGrun - Once gered, object stand tapas the backgound ‘Ho'catttes for intanes, at peepons of onttng sr new co and (ut apaet th bchgound a every ete ane pe tat 2a Grn - Groupings when percepton ar brought ogee n> aye 2. Clare Tee he een 0 1 rate wholes oof prxved pat Seetinentis an resi ere Sg when pecs fe Sereda compte wie 4 rainy -Peceptions that re pyscaly dos to ech other ae csr reno pte whole 5 SingStar betwen perception promotes tendency o group tem teen spn Co Ts mans at fan objec pected says tobe oF SesPteain way he ponom wi tenner hacia tat 1 pln eesti pee nant A me nc ofthe fst Infsnce how the person. pervs thi ernment 50 6% anon n ueond By king he prep Proce na! Pectin Td pegs bly tpt be ercuning nine bY we tet ia gt he ee fen eer Oe a a ope ee In oder to recive infomation rom he ewzonment ope ae equipped with we a ge ea anne Each eon eget fur of sy me Sue enemy onde encrynormaton ten Sry phehirechw anvred ns perception of enka computes we a ‘SURES Gran panos im ight sounds sol tnt and och expencesVisual perceptual procening i sibvided ino capac ncn visu ‘ec de pon vn nner Youn en ‘memory, wal form inti, ial spt lochs ond cee pron 1 isa crimination the by ofc oe vat se dsnive ‘ets of Toms indi ae, da onl ‘orang cin Sn begin aang 2 Vout gre rou the abit nga nc or elem Sacra formation ae ‘3 Mil clnure te abit to mgr scape etre sed see tre rm ga i . L 5. Vl sequent memory ithe sity oie and remote sunt tes ees, ds snd ra sa dr el Yiu om any te ly ogre cbc thy hg % Viel ity sal i er te ity understand drow cones at ean exe vl spa Thee ladda ey ‘pital conan shan eet ma bck. pan ee | {Ey ene thr toy a tobe maps A veal ape ea nay f {sith o por she perfomance, ice wn i ek ISS of eortaton an bar rns rnc fers an nes, ‘cha and and wont ua toon an aya ‘as ec to wak iho deo Sy he etre oe ot Bee ir ‘oon Socal Perception Stl pcp i the wy of ow people fam ingens of ane mah ; ‘nfrences att ether pepe Role War athe’ ang td enone ching up oilman bre rom th yal pres end vse a ‘omer commana “There ae ind three domains of competence on being competent in soci perepon ch ae 1. ingot epithe mets nto dese 2, bingableto “rend” che poops inner tats seo her wos, behave EiaNlexpssion andthe ie 2. adjusting’ acon based on then seadinge-That socially competent fer eae rot oe pl a exons tr ie are, gestures wor nd tee ard ont feo these cacy, mak ‘Eamblyancrt adgments about that pens tate of mind eons scaly pent pe tr ae nnn sitter op et etncitt Stpcca ef atl cones tad ve eas eae pee Seinen ea ncn preps eer ee ‘ile pe oe ne pe ce FR wea ie cs oops eae Ce ee ce ane ornate ce ee SEU DLA necro nay eye ae cents Soret curtain ee ete onto Poraptat Erone In he workplace the procs of making evaluations, dgments or rtings ofthe nc of oplyee out toamsbe of eyranl perepaonseses Tey Erte awn 1. Cental tendency Appraising every athe middle the rating sale 2 Conte error Basing an appraisal on comparison with other employee father thar on stabbed ptrmance tera 5. iferent om me Giving a poor appralsl because the personas qualies ‘hoc posed oy Ue opp, 4. Hilo elect ~ Appraising an employee undeservely on one quay (Gevormance. or example) benane ste species highly y the ape? (Seether aly rene 5 Hom efet-The opposite of the al fect. Giving someone a poor appeitl fone uaity(aactvenss) sues Poor rating on ote aie (povormane)| (6 Intl impreson «Hangar appraisal on at impressions rater tain or ow the puro hs behave ugha the perio teach epral elate>.7 atest behavior Basing an april on he penton’ cet behave. 8. Lense or generour rating Poth te mos cenmanenr ing conitenty meow appr oe ond conic 9 Peformance dimension aor - Giving someone ane apps! on to ‘dst but sina guntes cua hey happen allow ce ster oe ‘penal form 10, Same at me «Giving god apn benise the penton hs usitis oF ‘haracests poms yt trae Spl se Bang tas apne ie or bd, on the rel ofthe previous april rah an on ow prson hs behaved Suing the appa pero 1. Sus fet ~ Giving tose higher lev positon contely beter _spprlae han hoe ater evel be 12. Stet rating Being consetenly arsh in appa performance. ATrRiBUTIONS tn te prs emg hh ni a tv se ispostons and event that expan why Pople at Ue way fee de ‘Rislpy the procs fetching orang nae rene oie ects sa ‘het People ex Abton they can ne did up into dere nae ‘neal eed eral i, ral vse he bee ag ‘used By somathng inde te pron. Canes alas poe ‘tue ofthe behavior tobe te sian th per me These are to odes of atten of Key * sigricant aly that of Kay's and Kaley trios Theory According to the auton procs involves bacoaed from he scraon fan event or behave oa flgment soot eclog Saat ata mee ice ot KOSS pte ne ian wenn seen gee rata an terrasse a eel omen ete aoe aes etre oe ue covaries over time. Second, havior wil beat 10 2 us With whch. 1. Distincsivepst Tithe dg in which a peso behave the same way ‘oe dfren stustone If Angi only smote when she out with fend ‘er behavior & gh in dtncvenens rahe sen at ay me Oras, ‘Seances ow 2. Copsitncy Ti i the grein which a eon behave the sameway i ‘itr ccavon nthe nesta If Angie nl stokes when ses out ‘wth ec consistency high ee nly nak on one epoca ocason, ‘atten lo {\.Cneenue Tht ithe epee in which ther peopl eve these way I ‘Ange mae cigar when th goo frame wit a end. er Iron smokey, bet behavior Ng in conanase ony Angie make i Tobe 2: Cans Belief rough Contin, Consnes and Ditinctienes nformation | pyc Attn ‘ample TighGenseney | esa Ge {es Cone Sige! te so preoening es Date Sten lado potead Sere TighGinansy | vimana Go | Staion Oxy Inge epee High Conant Sed he wad prsaning igh Die Seta he niedTaw Gmaensy ‘| Gremio] Satan Ory Inpcal pe| Ss oh ogc Low Consent ‘etre poaening Sher gn ante pea Sipe prs ne pt ‘Sue of Oy dition ‘Stadler inten Seas cmning he a, ate ye wor Shctedtnpeiy meron Tact apo aegis According to Kaley peopel bck on part experienc nook other 1. Mee esses Fr inten, pope me tht win a maton {nd they soa she mate ery Be phy mana ave anes hed ‘sr tat ae st ve al of sn 2. Mate sit canes To Staten people sea ath» arog ‘end thy reson that he may eying obs or have ake a ed Stance by sident or Ban Wed tang ye cnc, Any ene ‘Bison would slr Bernard Wines Modal of Aribtion Berard Wisner propose a toy tat eked tow people inept success ge ft, According to Wns, fo thw ned fo api oth cess ed ‘aur although he ond mare prevention in whch eco wos not unespected Peo atte arco an fuer fou ngs 1 Abie, “thay way be ago ache” 2 Bo Le, “word rd ane tied thn sons for ours 3, Tak iticutyte, “Thor esos wee ele.” “4 cts lucky ht as beady falar wih olan before: In adiion be tegen atti characteristic sl mensions which locus sty, and contalaby 1. Lacs Thi fete he co the vei peed nero theta or eral are ase aed an ease tothe ere ncn ifs ae bees hate failed an exam Bcose {he teacher incompetent econ tetra ese Deas teacher 2 Suabity Tn etre to water he cause stable unaabe across wand yin thon his couse sale partly he bebeves that hisack ‘aby tacnce iva permanen quality neonate fs lamer ewe tt ee he eam case he asl thee of he exam then te ase [Nine ease nrc ieee porary act When sade sce ators fsa cas ead to poise expectations icPeacarin the eure in the fc of ae, however, butions wo sable (Gitte sa ol niow epectaon forthe tare | Conaiy-rfn to wheter th nso he even i peceved a Being ‘Ser hcl ofthe Indl a raner Hewes Ut helo rt tone dt gtenough practi bore he event theaure contac [ican cul hate deta to pend more tne pacing conta feel ath et he ce boca hsp ach sty a anne then Hee slab y den ly tral nbn an Be Atribtion Biases mrt wn nl ab pg ho cb ent ri grt gr man emeyton St hay so eg a toes ee ee ome et cee ea tee ee Eee Per eee tes tw ‘here are two ferent epee of bits eons. Fist i lsc Bs, where inattentive Goals thei wm hate snd haga ealgs ‘estar IVs ey ae why Wh Is owed a earring or camp, ‘Sst tlw ty are iy tan ober alert ang hers The oe SIEM foutonell stron for when 4 penn sblgn tose oes of ing the pron themcier and doe nt ein asount eral ses Forerampl person Oerwught a persons st asumpton might at oy ‘rca pine ny nt age eo(QUESTIONS FOR DISCUSSION fsa apy ond aban sma wh terns 2 2 What solenhanament and serio? 2. Hw is seléevluton dfn by tse conc whch a alter, sl ay andiowe con 44 Whatare the advantages an advantages of kmeioing? 5. What ae the inten an eternal factors in peep aon? {6 Whatare common perp er? 7. Whatarethe wo gift mals tian? WORKSHEET ACTIVITY 4 DIRECTION: Read the scenario and do a instructed, “The Lom of Quality (Mapa egy et pe id See) ‘Bon Ong hs worked for Maybrooke Manag sae begnning tn oars ‘go fs has won four top performer swear rng tare inte iT st ‘tedhe won en prseted ohm witha S15200 ars cc about ee yar ogo. ‘ulin the ps i hot Do's etna win co wrhas Rove come snd fe ‘as noe enn nate, but on oscnsion sod ower ot of war ‘en Dam har mae iar ht tons Have Seen musang an he want fo protect IR hen Hie wor’s quality has alo fered Un about a your ago, Do’ work Producing genrstor ara the “croft level Eo re, pu gene ato ‘Eine fom Don again and aga Tod when sondom sample cae ade, Dot ‘Scrsoaly producto generfrs Ut ust be revere ls hn 9 persnt of te {ine He ha gover dle o 3 ot of 1 dacs Hs cosh vorage ‘shout 13 defect of 10 for eworking, What cold be cousng Dos beanie ‘hung! They cold be nase z shiiie - ery thay Low stetacy Phy Ret problems amily probes ack of ety ‘Comment on ach of your range:Dor’ tehvor Is become «topic of cone ti the engarzation. An cuttandingwaerharbecametcrage Whstscuos woud yous sthemanage?) “Tate Donte anew is — Call Don inte discus yourobeeraions Suspend Don ae efrming ha. Dizon: On he ps pre fire ach miner pu the aoe 6 TRUE sma ae meet A Dpbemne WAY they bene 1 People donét have common se-concept ee 2? Renate tr ome ne mi 3 pe pecan rt een at rites Pi = delaneneehsoocr 5 enti apnea od tenn gan differ among different people. «ae pn a yt + fomippee neprente een enn pee ‘Morne reat reine cette eon on Scere etc a apes rattan thos peiaigermanatenetenae ‘nepal pnt ea wt ton Daisies 1 tdenseaton 1, tsa deseo maga pstve aspects ofl concepions ‘TRAC oinng esl on nope fesdback an intonation " 2. enables «persons selcncep which eps guide Ne ong ant asin me ‘linge aoa Tims ron bat omy on41s a per it Bi ty, do desi tae analy, ons appearance in soci sons 6 Its an loca prces by which a invidual selects, xgaizes and provider meaning tothe werd sound em 7. tee the chic of he imal hat would depend on what ‘opie Talis pitent or mend cappaptae orton 8. Ths ithe bt tomer te sarounding environment ‘processing crmaton hat econ nal 8. Tiss he study of how pope form impesions of and 10. iesnply the proce of aang or atrbuting caves or ‘sora atone and events pope S perceptual ero MINI-CASE STUDY 4 aera eee EE patents Cchsiss?terlonotmachthatanbe ido cha igh? Someare comrade, one arent me areca sme re em Sec tut about te whaler oF ‘Bem ner hugh Herr ose acl on cae ‘Then Bl id Wen I ened the news, ne svetully had to wre someting about the ui 18hnoyn ilforyears nie binging mind swt iemanagement le andisescnto otibrements which ws legs Hewas CEO witynconedeible on for his sucess ysevery time sv hover peri fay year ‘ertncucd on ie ump hy st hough was alas the cate gs you could rightly cone thse chai made a big impression on me ‘Tere thn fi iran metal sch a a on Sissel seat an tacky the Lind that are sdveried in mos ofr rare tgs The wo ofa ow bx ‘Overs varie cates, vebeen in many fos the fs of buyers and seers the tsa ip manage and mid manages the fees of etn and pastes ‘Bevin CEOs and human esurce pei: Usually Oe cae for Visors a ‘nants S ut orinary and nt very memorable ‘Tere wa at nt ny rn he to ht ois Bf eater Testing nove any coer tthe Alldscustos im Neer wer el : ae tan at hal os when he il noe a Fein ajon whch evenly daca: But id tet the cai anempg nme ip new teed bya hone clan surly was tan ‘SSE Tesi The man wanted nobody invding he spac He a ‘Scaled Eehina hie verze desk Desks aren ifr wok upon and toring pa to perou tat inating ncn Tey soparat cht om hei cng sdk er ‘ese tt sendea mssoge tary "Ths my oom and Tain care ae”va foe with Bian that wy Lays cn im with hose cas had thebig ds: Hehe thecal ther viel chiral accompanied ther of the EH caed tn ny sd edn ace and se i ‘lcs problen that be ought cold ep hne Talon i, but had severbcentohisoce Wen tare he rst rm hr gtd with hand, nd potiely cd me toh sa ih oe of he par af a ing dead eee fot ‘stor, Thon est down nthe ther Gir faking ea nd tesco Uhetig charted te big sek “This was nan-veral commutation behavior Bat Td niver seh before and sna what as ransping Hes ling me tt we wee ‘olan th sane velinstin tenga isles, “That vn fit forme, Fes bad ta the pen behind & dese No ‘ne ad ee ble vated ht toa poston, a neds at de five mee god fel Tsai not il south ay eer, bt i ‘menor and hiked up Wepre split gett my mts nd are te i ed iid my Thad den anda cured part ho vos had oly hind he es bat changed oer at ay. wats change spose, [wera igen one that emember lng and euceing. Some people noticed. Including the me fh compar when fer war owe al lho rey ‘tray om buh hs desk ane fe gg neo “How come youre always walking around an siting oer here” he asked me onedey. Inoertoldhin Iwaemsive fguredfhehadton he wouldnevesndersand Cate Questions: 1 Wy doy ink egy Bx arb th lr ete 2. What impression being portrayed by he case wer? 5. Whatohertype ofc yous and ows ould used orate an impression?