Day 1

Session 1 Session 2 Both

Introduction about CPHQ Quality Concepts II

- Overview about CPHQ - Aspects of Quality

exam content outline - Dimensions of quality
- Payment and Exam - Quality Trilogy
scheduling - Concept of Customer
- Study resources - Concept of Process

Quality Concepts
- History of Quality
- Definitions of Quality
including healthcare
quality
Day 2

Session 1 Session 2 Mohamed

Management & Leadership Management & Leadership II

- Healthcare as a - Organizational
Complex Adaptive infrastructure for quality
System (CAS) and safety
- Difference between - Quality
CAS and traditional council/committee
systems - Role of quality
- Leadership and professional in
management Healthcare
- Leadership styles
Day 3

Session 1 Session 2 Mohamed

Management & Leadership III Management & Leadership IV

- Strategic Planning in - Strategy formulation and

Healthcare implementation
- Formulating mission - Integrating quality with
and vision strategic planning
- Internal and external - Strategic quality
organizational initiatives
 assessment
Day 4

Session 1 Session 2 Ehab

Information Management Information Management II

- How to use data in - Sampling

order to improve
healthcare quality
- Data, Information and
Knowledge
- Sources of data in
healthcare
- Planning for data
collection
Day 5
- Data collection tools
(Check sheet, data
collection sheets,
surveys, focus groups and
questionnaire)
- Characteristics of data
collection tools

Session 1 Session 2 Ehab

Information Management III Information Management IV

- Use tools to display - Use statistical process

data or evaluate a control
process - Use data to support
- Use statistics to decision making
describe data

Day 6
Session 2 Mohamed
Session 1

Information Management V Information Management VI

- Identify and select

measures (Structure, - Balanced Score card
Process and outcome) - Dashboards
- Data validation process - External Reporting
- Identify external data
sources for comparison
(Benchmarking)

Day 7
 Session 1 Session 2 mohamed

Quality Improvement Quality Improvement II

- Setting priorities for - Quality and performance

Quality and improvement
performance methodologies
improvement
- Quality improvement
teams

Day 8

Session 1 Session 2 Mohamed

Quality Improvement III Quality Improvement IV

- Tools for quality - Tools for quality
improvement improvement

Day 9

Session 1 Session 2 Mohamed

Quality Improvement V Quality Improvement VI

- Impact of evidence - Organizational reviews

base medicine on
standardization of care
( Clinical guidelines and
pathways)
- Clinical privileges
Day 10
and Audits
- Medical peer review and
Ongoing Physician
Performance Evaluation
(OPPE)

Session 1 Session 2 Ehab

Quality Improvement VII Quality Improvement VIII

- Change management - Planning for Quality

- Innovation and Improvement training
Creativity - Implement and Evaluate
training program
Day 11
 Session 1 Session 2 Ehab

Patient Safety I Patient Safety II

- Patient safety culture - Root cause analysis

( To Err is a human & - Technology and patient
Just Culture) safety
- Patient safety and
reporting
- Sentinel Events
Day 12

Session 1 Session 2 Ehab

Patient Safety III Risk Management

- International Patient - Risk Identification

Safety Goals - Risk Prioritization
- Risk management