PART 1

a. What is the name of the anti-discrimination body?

Commonwealth Government body that administers the national anti-discrimination legislation

b. List the titles of the different legislation, including the year, that govern anti-discrimination for the
Commonwealth or federal government.

Australia's federal anti-discrimination laws are contained in the following legislation: 

 Age Discrimination Act 2004

 Disability Discrimination Act 1992
 Racial Discrimination Act 1975
 Sex Discrimination Act 1984.

c. Since 1 July 2009, most Australian workplaces are governed by a system created by the Fair Work Act 2009.
Who administers this act and what do they do in relation to enforcing Commonwealth workplace law?

The Fair Work Act is one of the key Commonwealth statutes governing the employment of mature age
workers. It provides for terms and conditions of employment and sets out the rights and responsibilities of
employees, employers and employee organisations in relation to that employment.

The Fair Work Act regulates ‘national system’ employers and employees. Employment that is not covered
under the national industrial relations system remains regulated by the relevant state industrial relations
systems. However, some entitlements under the Fair Work Act extend to non-national system employees. The
Act also creates a compliance and enforcement regime and establishes several bodies to administer the Act,
including Fair Work Australia (FWA) and the FWO.

d. Look up the website of the body governing anti-discrimination legislation in your state and list the name of the
administering body and title of the legislation (as required in a. and b. above).

The name for the NSW state is: Anti- Discrimination Board of NSW
https://www.antidiscrimination.justice.nsw.gov.au

In New South Wales, certain types of discrimination are against the law in specific areas of public life. Sexual
harassment, vilification and victimisation are also against the law.
Discrimination is treating someone unfairly because of a characteristic they have, or they are assumed to have,
that is protected by New South Wales law. These characteristics are:

 Disability includes diseases and illnesses)

 Sex (includes pregnancy and breastfeeding)
 Race
 Age

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  Marital or domestic status
 Homosexuality
 Transgender status
 Carer´s responsibilities

Discrimination is against the law in certain public places. These are:

 Work
 Education
 Provision of goods and services
 Provision of accommodation 
 Registered clubs.

e. In your own words, describe what unlawful discrimination is and how it can occur in regards to training.

Discrimination is a violation of human rights, all people have the right to exercise their profession with dignity and
to seek opportunities that help perfect their talents regardless of age, sex or gender.

f. Consider the following scenario: Helen had been working as a registrar in a school for many years and applied
to undertake internal training in new information services being developed by the department. Her application
was denied because management thought she was too old to learn about the new software being implemented.

 Has Helen’s employer acted ethically? Justify your response.

No, Helen´s employer is violating her rights as an employee and as a human being, she is forbidding
her to do something that will benefit her and that will help the company in the future

 How do you think the federal and state authorities will advise Helen in order to resolve the situation?

State authorities will agree with Helen. They will also help her to report the case so that these same
authorities contribute to fulfilling her rights.

PART 2

a. introduce self – evaluation

A leather import company has grown exponentially, for this reason it is necessary to train the personnel in charge
of customer service. it is important to create a plan that covers everything necessary to improve the company's
processes.

Key Ways to Significantly Improve Business Processes

Business processes are fundamental to the ability of a company to successfully execute business strategies,the
first step to improve business process management is to identify what areas need change. By evaluating what is
working well and what areas could use improvement, will be possible to prioritize the focus for business
improvement

The team needs that the person to look after the customers, ensure that their needs are communicated
accurately to other team members.

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 b. An employee self - evaluation form

It is important that the company implements the following evaluation format, so that each member of the
company can analyze its functions and the aspects in which they must improve to guarantee the success of the
business.

Employee (Team Member) Role or Function Aspect to improve

Once the self-evaluation is carried out, meetings should be held to facilitate communication between the
members of the company.

c. Client feedback form

It is important that the company has a format that allows evaluating the situation of the clients.

No. Client Suggestion or claim Solution

In this case, the idea is to meet customer requests and provide solutions as soon as possible.

PART 3

An evaluation report which identifies areas for employee improvement and outlines possibilities for the
collaborative development of employee training objectives.

Every company needs training programs for its employees, all with the purpose of contributing to the good
development of the business.

It is also important that all members of the company can have training on different topics.

The areas that need training are:

 Administrative area
 Financial area
 Personal Resources area
 Environmental area
 Customer service area

Once the training is done periodically, the results of the company will be positive.

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