Constructive Feedback

Exercise: Section 2

I would like you to now re-visit the staff under-performance or behavioural issue I asked
you to think of at the end of the first section. This time I would like you to script out the
way you would handle the situation based on the ‘Constructive Feedback Step-by-step
Framework’ that I will share with you in this section.

What did you do when you first realized there was an issue you needed to deal with?
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Describe the issue.

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Did you do any pre-planning? If so, describe this in detail.

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How familiar are you with your disciplinary policies and procedures document and to
what extent did this guide your planning?
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Where does the conversation take place? How soon after you identified your concern?
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Describe the conversation in as much detail as you can.

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What was the reaction of the employee?

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Who spoke most of the time? Allocate a percentage of time that each person spoke.
You…….% Employee….…%

Did you try to identify the underlying issue? If so, how did you go about this and what was
the outcome?
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How did you reach a decision regarding a course of action?
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Did you get commitment from the employee that they would take on board the necessary
changes?
 Yes
 No

After discussing the changes the employee needed to make, what else was discussed?
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Was the outcome what you aimed for?

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What, if any, are the main differences between what you have scripted in this exercise and
the constructive feedback experience you described at the end of Section 1?
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