1.

_______ is the design of seamless value-added processes across organization

boundaries to meet the real needs of the end customer.

Process engineering
Operations
Supply chain management
Value charting

2.The process of planning. implementing and controlling the efficient, cost

effective flow of materials and related information from the point of consumption
to the point of origin is :

Reverse logistics
Upstream management
Logistics
Supply Chain Management

3.Which of these is an output to a single organization's transformation process?

Materials
Intangible needs
Fulfilled needs
Information

4.Due to small change in customer demands, inventory oscillations become

progressively larger looking through the supply chain. This is known as

Bullwhip effect
Reverse logistics
Netchain analysis
Reverse supply chain

5.There are options for restructuring the supply chain. A characteristic of

vertical integration is:

Close relationships with suppliers

Majority of manufacture is in-house
All answer is correct
Total reliance on linked third parties

6.Supply chain (SC) management involves the coordination of all supply activities
of an organisation from its suppliers to the delivery of products to its customers.
There are various features associated with this area of e-commerce and which refers
to what is known as efficient consumer response (ECR):

Transactions between an organisation and its customers and intermediaries

The links between an organisation and all partners involved
Creating and satisfying customer demand by optimizing strategies, promotions and
product introductions
All answers all incorrect

7.When performance managing an electronic-supply chain management (e-SCM),

measurement frameworks provide categories and examples of metrics. What would
Return on Investment be a metric of?

Supply chain partnership

Delivery performance
Profitability
Cost in supply chain
8.A U.S. equipment manufacturer finds a less expensive source of supply in China
for steel forgings currently purchased from a United? State's supplier. The
manufacturer switches from the U.S. to the Chinese forging supplier. This is an
example of which of the following important trends in operations and supply chain
management?

Electronic Commerce
Increasing Competition and Globalization
Radio Frequency Identification (RFID)
Relationship Management

9.A filtering of exposure, comprehension, and retention is defined as:

Perception
Selective retention
Selective comprehension
Selective perception

10.Which of the following is true for supply chain management?

Flow of cash backwards through the chain
Exchange of information moves in both the direction
The physical material moves in the direction of the end of chain
All of the above

11.What does a company's information system need to deliver to different parties

who need to access the supply chain information of an organisation, whether they be
employees, suppliers, logistics service providers or customers?

Supply chain visibility

All answers are incorrect
Password and user name reminders
Radio-frequency identification of products

12.Which of the following is true for supply chain management?

The physical material moves in the direction of the end of chain

All answers are correct
Exchange of information moves in both the direction
Flow of cash backwards through the chain

13.The typical benefits of e-supply chain management gained by a B2B company are
quite comprehensive. Which of the following is false though?

Increased efficiency of individual processes

Increased costs through outsourcing
Reduced complexity of the supply chain
Improved data integration between elements of the supply chain

14.A value chain analysis provides an analytical framework for an organisation to

examine individual activities and determine value added at each stage. The
principles can also be applied to an organisation's external value stream analysis
which considers how the whole production and delivery process can be made more
efficient. The activities can be categorized into those:

That create value as perceived by the customer

All answers are correct
Those required for product development or production systems
Those that do not add value

15.The text indicates that which of the following is perhaps the most difficult of
all the activities that operations and supply chain personnel perform?

Sourcing
Electric Commerce
Globalizing
Relationship Management

16.Which of these operations and supply chain management career paths works closely
with? manufacturing, marketing, and purchasing to create? timely, cost-effective
import/export supply chains?

Sourcing Manager
Logistics
Analyst
International Logistics Manager

17.Reverse logistics is required because

All answers are correct

Goods are defective
The customers simply change their minds
Goods are unsold

18.VMI stands for

Variable material inventory

Vendor managed inventory
Valuable material inventory
Vendor material inventory

19.The _______ has made it possible for other companies to eliminate intermediaries
and sell directly to the end consumer.

competition
global sourcing
SCM
Internet

20.Due to small change in customer demands, inventory oscillations become

progressively larger looking through the supply chain. This is known as

Bullwhip effect
Netchain analysis
Reverse supply chain
Reverse logistics

21.Again, with e-SCM performance management, what would be metrics of Costs in

Supply Chain?

Inventory cost
Distribution cost
Total cost
All answer is correct
Manufacturing cost

22.Supply chain management is essentially the optimisation of material flows and

associated information flows involved with an organisation's operations. To manage
these flows, e-business applications are essential to bring such benefits as noted
in 'Internet retailing' in 2010 which reported that the average rates of return to
a high street retailer could be as high as 10%. What did the same source report as
the average rate of return for UK e-commerce sites?

18%
22%
15%
12%

23.Improvements in the value chain can be implemented by following Kjellsdotter and

Jonsson's iterative planning cycle. Which of the following does not form part of
the cycle?

Creating a quality control plan

Creating a consensus forecast
Creating a preliminary delivery plan
Creating a preliminary production plan

24.An organisation's supply chain can be viewed from a system's perspective that
starts with the acquisition of resources which are then transformed into products
or services. Simply, put the sequence is represented:

Inputs - outputs - process

Inputs - process - outputs
Process - inputs - outputs
Sourcing - input - process - outputs

25.4. A supply chain is made up of a series of processes that involve an input, a

_______, and an output.

supplier
customer
transformation
shipment

26.Which of the following is NOT one of the 5 situational influences that have an
impact on the purchase decision process:
Physical surroundings
Cash on hand
Social surroundings
Temporal effects

27.A retailer cooperates with a manufacturer by coordinating promotional

activities? (items they plan to put on sale and advertise heavily) with the
manufacturer to assist the manufacturer plan production and inventory. This is an
example of which of the following important trends in operations and supply chain
management?

Electronic Commerce
Radio Frequency Identification? (RFID)
Increasing Competition and Globalization
Relationship Management

28.These are individuals who exert direct or indirect social influence over others:
Peers
Opinion leaders
Market leaders
Reference groups
Achievers

29.Learning by making connections between 2 or more ideas is called:

Physiological
Cognitive
Psychological
Behavioural

30.3-PL stands for

Three points location

All answers all incorrect
Third party logistics
Three points logistics