Enterprise - How to Run the Export Tool for Enterprise Performance

Data Collection
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Objective
• How to collect "Performance Out" data from USP V, USP VM, VSP, VSP G1000, Gx00, and HUS VM
• How to run the export tool
• Enterprise performance data collection

Environment
• Universal Storage Platform V (USP V), RAID600
• Universal Storage Platform VM (USP VM), RAID600
• Virtual Storage Platform (VSP), RAID700
• Hitachi Unified Storage VM (HUS VM), HM700
• Virtual Storage Platform (VSP G1000), RAID800
• Virtual Storage Platform (VSP Gx00), HM800
• RAID performance
• Export tool
• Microsoft® Windows®

Procedure
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Prerequisites
• Download the "...Customer Tools CD" that correlates to the microcode version of the array. Click Here for
instructions.
• Validate that performance monitoring is enabled on the array - for example How to Enable Performance Monitoring
for VSP G1x00
◦ If performance monitoring is not enabled, wait at least an hour after enabling monitoring and then modify
command.txt "shortrange" collection to only one hour before running the export tool.

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 • Validate that no changes have been made to Performance Monitor. Any changes will clear all historical data.
◦ If changes were recently made, wait at least an hour after the changes, and then modify command.txt
"shortrange" collection to only one hour before running the export tool.
• The server running the export tool must be able to ping the array service processor (SVP).
• No other users should be logged into the array (performing maintenance) while the export tool is running.
• Hitachi Storage Navigator user credentials used should have the 'Support Personnel' role.

Steps
1. Extract, burn, or mount the "...Customer Tools CD" for the array microcode version.
2. Copy the "ExportTool" folder to an easy-to-remember drive path (example: desktop).
3. Open ...\ExportTool\win_nt\ folder.
4. Run "export.EXE" application.
5. Press the OK button.
◦ This will create a folder called "export" within the ...\ExportTool\win_nt\ folder.
6. Open ...\ExportTool\win_nt\export directory.
7. Right-click "command.txt" and click Edit.

8. For Line #1 for svpip, edit xxx.xxx.xxx.xx to equal your service processor (SVP) IP address. Be careful not to
add or remove any extra spaces!

9. For VSP Gx00 models, there is an extra field with the serial number of the sub system required; therefore Line #2
will be as follows: replace VSP Gx00 Serial Number with xxxxxx on Line #2 and Line # 3 will contain user login
and password similar to step 10. .

10. For other subsystems, there is NO system serial number needed; therefore for Line #2, for login, replace
userid "password" with Storage Navigator credentials (do not modify the spacing, and keep the password
within the quotations).
◦ Best Practice: Use a user-created Storage Navigator account with 'Support Personnel' role.

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Updated: Sat, 23 May 2020 09:37:45 GMT
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 ◦ In a pinch, you can use the default Storage Navigator logins. This is not best practice though.

11. Optional: To speed up the collection time, comment out longrange -030000:
Default (not commented out):

Commented out:

12. Optional: If the shortrange collection is too much, you may need to comment out the 24-hour collection and
only perform an 8-hour collection.
Default (24-hour collection):

8-hour shortrange:

13. Save Command.txt.

14. Double-click runWin.Bat within ...\ExportTool\win_nt\export directory.
◦ Do not run as administrator; the export tool will output a java error if you do.
15. Do not touch the command prompt window until you see "Export Tool End" and "Press any key to
continue..." output.

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16. Archive the "out" folder in the *.zip format, and upload it to https://tuf.hitachivantara.com/upload.php using your
service request (SR) number. It is helpful if in the Description field of the upload page, you include the system
serial number and date and time of the collection. Contact Global Support after the upload is complete.

Additional Notes
• For the best user experience, log in to view this article. Users who do not log in will find some links do not work.
• If Hitachi modular storage is virtualized behind the array, and the external storage could be causing the problem, be
sure to collect performance data from it BEFORE collecting the enterprise performance data. NOTE: Performance
data on modular storage must be collected while the problem is happening.
◦ Instructions: Click here
• Collection times vary based on system configuration and current IO workload. Expect a minimum of one hour of
waiting for the collection to complete.
• If changes are made to Performance Monitor, then "shortrange" data collection is limited to the time since
the change. Modify the "shortrange" period to reflect the new time period. For example if you added a control unit
(CU) four hours ago, change "shortrange" to four or less hours.
• "Shortrange" data collection cannot exceed 24 hours.

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• The VSP Gx00 and VSP Fx00 series does not store longrange data.
• If any errors happen during collection, archive "log" folder within ...\ExportTool\win_nt\export\ in the
*.zip format and upload it to https://tuf.hitachivantara.com/upload.php using your SR number. Contact Global
Support after the upload is complete.

https://knowledge.hitachivantara.com/Support_Information/Data_Collection/Storage/Enterprise_-_How_to_Run_the_Export_T…
Updated: Sat, 23 May 2020 09:37:45 GMT
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