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A Preference Study for No Alcohol Beer in Italy

Using Quantitative Concept Analysis


S. Porretta1 and G. Donadini2,3

ABSTRACT women; c) health benefits of beer can be promoted; d) no


social judgement in the case of heavy drinking out of the
J. Inst. Brew. 114(4), 315–321, 2008
home; e) no excise duty or a reduced one is charged; f) no
The aim of this paper is to understand the consumer’s attitude consequence in case of “drink and drive”; g) export and
towards alcohol free beers in Italy by using a quantitative con- distribution are made possible in countries where the sale
cept analysis. The method uses conjoint analysis with consumers
of alcoholic beverages is restricted or forbidden for reli-
of Italian beer, living in different geographical areas. Results
show that packaging (RI = 56.24%) is the main attribute consid- gious reasons; h) a wider domestic potential market which
ered, followed by price, flavour, claims and colour. As far as can embrace members of religious groups which forbid,
part-worths are concerned, glass and twist-off caps are the utili- discourage, or restrict consumption of alcoholic bever-
ties that most increase the preference. They are followed by ages; j) a NAB can be targeted at non-traditional domestic
malty and fruity characters, a price of less than 0.80 Euros, a re- market segments such as younger people, females or those
markable body and intended for young adults. In contrast, plas- who like the taste of beer but not the alcoholic content; k)
tics, a price of over 1.25 Euros, organic raw materials and im- fewer calories than the regular beer varieties may attract
ports showed the greatest negative impact on preference. These potential consumers who are sensitive about weight is-
findings can be used as a base for new product development and sues.
for media communication purposes.
In spite of these positive aspects, that should make a
Key words: Conjoint analysis, consumer preference, no alcohol non-alcoholic beer more attractive to consumers, market-
beer, quantitative concept analysis. ers have to consider that non-alcoholic beers have been
criticized because they have a different flavour profile
compared to regular beers. Overall flavour is reported to
INTRODUCTION be quite poor and mild due to a very low intensity of most
According to Italian regulations a non alcoholic beer, of the descriptors typically associated with beer, and to a
termed as “birra analcolica” is a beer which presents a particular lack of complexity and balance which can be
degree Plato in the range of 3–8 for an alcoholic residue partially attributed to the absence of alcohol (Donadini
equal to or less than 1.2% ABV9. No standard legal defini- unpublished data). Furthermore, 3-methylbutanal, 2-meth-
tion exists in Europe for this class of beer. It is typical that ylbutanal and 3-methylthiopropionaldehyde are described
a non alcoholic beer (NAB) has a restricted final alcohol in the literature as preponderantly responsible for the
by volume content lower than 0.5% whereas a low alcohol worty taste of alcohol-free beers30,31. The intensity of worty
beer (LAB) is between 0.5 and 1.2% ABV. taste can vary greatly from brand to brand, as a conse-
Non alcoholic beers can offer several opportunities that quence of the production technologies, which vary greatly
can be exploited by marketers. This is true especially in a in this beer class as well. Moreover such beers can offer
context where more strict regulations are likely to ban or different social benefits as a consequence of the fact that
restrict alcoholic products from classical usage situations. alcohol is socially related with fun and celebration in
This is the case of Europe, where administrators are en- Western societies15,37.
forcing a renewed battle against alcohol misuse and Italian consumers have shown to be relatively poorly
abuse. A list of positivities for a beer with a zero alcohol informed about the health preserving properties of moder-
level is summarized as follows: a) no restriction for sale ate beer consumption38. Thus it is hard for brewers to pre-
by hours and by places of consumption; b) no warning on dict the consumers’ reaction towards health claims on la-
labels for sensitive consumer subgroups such as pregnant bels and if these claims would consistently boost the sales
in the beer department.
Brands of LAB and NAB are presently being marketed
1 SSICA—Stazione
and sold in Italy, although the market is small. The no
Sperimentale per l’Industria delle Conserve Ali-
alcohol beer market share was nearly 0.7% for 0.114 mio
mentari, viale F. Tanara, 31/a, I43100 Parma, Italy.
2 AIDASA, Istituto di Entomologia e Patologia Vegetale, Università hectolitres in 20032. This is far below that of Spain and
Cattolica del Sacro Cuore, Via Emilia Parmense, 84, I29100 Pia- Sweden, yet in line with most of the countries which show
cenza, Italy. a far more established beer culture. The risk of being
3 Corresponding author. E-mail: gianluca.donadini0@aliceposta.it. niche confined is not to be underestimated, nor should the
probability of pay back from additional production costs
Publication no. G-2009-0106-556 for the implementation of new technologies in the produc-
© 2008 The Institute of Brewing & Distilling tion lines be misestimated.

VOL. 114, NO. 4, 2008 315


This study is part of a new product development proc- beer consumption consistently grew between 1996 and
ess and occurred at the early stages of the process. It helps 2005. Beer still trails wine, but it reached nearly 30 litres
to quantify the attitude of Italian consumers about no al- per capita in 2003, although consumption is strongly in-
cohol beer by providing information about the relative im- fluenced by seasonal variations.
portance of product attributes, and by measuring the atti- Italy consumes the highest percentage of imported
tude that consumers have about the various properties of beers in Europe3. Imports are driven by Germany, fol-
these beers, at the concept level. The main goal was to lowed by the United Kingdom, The Netherlands and Bel-
identify the ideal product design in order to guide the gium. Prices in Italy are among the highest in Europe.
creation of a physical protocept or early phase mock-up. VAT is at 20% and the excise duty was raised to 1.97 Euro
This prototype was then tested for consumer acceptance per hL in 20053. The European Union is trying to place
in a selected off-premise area. restrictions on the sale of alcoholic beverages. The pur-
Conjoint analysis is a consumer technique for measur- pose of these measures is to cut down on the consumption
ing, analyzing, and predicting customer response to new of alcohol, especially where binge drinking is a tradition,
products and new features of existing products1,12. Accord- in order to reduce public health risk factors. In order to
ing to conjoint analysis, a given product is defined as a discourage people from drinking, partial legal restrictions
combination of attributes and each attribute can be studied for beer advertisements on national TV, radio, press and
at different levels, to identify potential product parame- billboards have been applied4 in Italy. Beer exposure is
ters. Basically conjoint analysis decomposes customer pref- thus restricted by hours, type of programmes and where
erences for products and services into “part-worth” utili- the ads are made. People in Italy can buy beer and any
ties associated with each level of each attribute of the form of alcoholic beverage from the usual stores. The
product category. This systematic approach is based on minimum legal drinking age in Italy is 16 for off-premise
Lancaster’s theory22. The theory posits that consumers and on-premise sales of various types of alcoholic bever-
generate a different degree of interest or satisfaction as a ages. A reduced blood alcohol content (BAC) limit (50 mg
consequence of their decision making process in the per 100 ml blood) has been introduced to reduce the
choice for goods and that these goods are sets of attrib- number of accidents, injuries and fatalities that result
utes. Utilities can then be recombined to calculate a pref- from driving while intoxicated. Against this background,
erence score and to predict consumer preference for any no alcohol beers can be a credible alternative for brewers
hypothetical product profile. The utilities can also be used who share the concerns of government and society about
to determine the optimal product profile or to identify the misuse of alcohol and are committed to promoting
market segments. their products in a socially responsible manner. The re-
Traditional surveys ask consumers to evaluate attrib- sults of this study can offer concrete solutions to R&D
utes one at a time, thus failing to reveal the tradeoffs that managers to develop a protocept, since it can help stress
are made when a product is presented1. When making eve- the do’s and don’ts when it comes to designing a no alco-
ryday choices, consumers evaluate a set of attributes of a hol beer for the Italian market.
given product. In so doing they integrate as much infor-
mation as is required to develop a preference. Similarly, a MATERIALS AND METHODS
conjoint design asks consumers to make trade-offs by
evaluating different bundles of attributes for a given prod- The product attributes and their possible levels were
uct. This can help consumers feel more comfortable in selected on the basis of the results of two focus groups (n
their evaluation process due to the degree of realism the = 16; 8 members per session), data from literature11,20,26 as
respondents can experience in the rating/ranking tasks28. well as from the results of a preliminary sensory study
which identified sensory properties of NAB beers on sale
OVERVIEW ON THE BEER MARKET in Italy (QDA techniques and sensory mapping). The
attributes studied included product features such as colour
IN ITALY and flavour, marketing mix variables such as price attribu-
Italy is one of the lowest consumers of beer per capita tion, and structural characteristics such as packaging and
in Europe. The main beer competitors are mineral water general claims. For each attribute a set of levels was cre-
and wine. The former is the leading beverage in the Italian ated. The attributes comprised both non-product related
market with 182 L per capita, whereas wine, although un- elements and product-related ones according to Keller’s
dergoing a current decline, has a consumption of 51 L per classification grid18. Price levels represented common
capita27. Historically alcohol consumption was integrated attributions for low, medium and quality options in the
into meals32 and Italians seldom consumed spirits between Italian market3. General claim levels varied from country
meals. of origin to nutritional benefits and targeted consumer
Drinking patterns have changed in Italy in the last segments according to gender and age. Attributes and
decades as a consequence of the homogenization of bever- related levels are summarized in Table I.
age preferences that harmonized consumption behaviours Hypothetical product profiles were generated through a
in Europe. This homogenization led to a partial, but pro- fractional factorial design, with orthogonal variables. This
gressive, conversion to drinking beer32. Particularly young technique helped to reduce the number of element combi-
adults shifted from more traditional beverages to beer, and nations that the consumers needed to rate 81 beer profiles,
a similar cross cultural trend can be observed in most of instead of a raw 3,024 combinations, which would have
the wine dominant countries bordering the Mediterranean come from using a theoretical full design (3×7×9×4×4).
Sea. Italy was the only Western European market where Each concept was created in a systematic way, so that a

316 JOURNAL OF THE INSTITUTE OF BREWING


hypothetical beer profile had at least one attribute level for converted into part-worths called utilities. The conceptual
all the five attributes considered, but never more than one model used as a basis for regression is as follows:
level at a time for a given attribute. Each of the 81 profiles Uij = β0 + β1GOij + β2AMij + β3DAij + β4BIij +
was displayed by means of visual and text cards contain- …+ β27PR125ij + eij
ing depictions of the product, a short description and a 9-
point scoring scale. An example is displayed in Fig. 1. Where: Uij is the utility rating by the ith interviewee to the
jth profile, GO is the level “golden” for the factor colour,
A total of 90 consumers participated in this study. They
were recruited and equally divided per location, in Varese, AM is the level “amber” for the factor colour, DA is the
Trento and Catania. Catania is the second biggest city in level “dark” for the factor colour, BI is the level “bitter”
for the factor flavour, …, PR125 is the level “price attribu-
Sicily. All of them had to be regular beer consumers. Reg-
ular beer consumers in Italy are reported to drink approxi- tion major of 1.25 Euro” for the factor price, β0 is the
mately four or five 0.66 L beers per month34,38. Partici- regression constant, β1, β2, β3, β4, …β27 are the regression
coefficients of each factor level and eij is the estimation
pants had to rate each beer profile according to their
personal interest in purchasing using a 9-point scale. The error.
scoring scale was anchored at both extremes. A 1 meant Part-worths are additive. This means that part-worths
of attribute levels can be combined to obtain a total utility
not at all interested in the product and a 9 meant ex-
tremely interested in the product. Before starting the task, for each profile. With regard to the attributes used in this
consumers were introduced to an explanation of each ele- study, the total utility (TU) of a given combination (e.g.
jth profile for the ith respondent) can be modelled as fol-
ment and its related level, the score system and the use of
a 9-point scale of interest in order to become familiar with lows:
the experimental tasks they had to perform. TUij = Uijpackagingh + Uijflavourm + Uijclaimsk +
The conjoint survey was administered using a com- Uijpricen + Uijcolourl + constant
puter based technique. Each card was presented to the Where: Uijpackagingh = utility of the h level of the factor
consumers on a computer screen in a randomized order. It packaging, Uijflavourm = utility of the m level of the factor
took nearly 45 minutes to complete the task. After the re- flavour, Uijclaimsk = utility of the k level of the factor
spondents had entered their ratings, interviewers checked claims, Uijpricen = utility of the n level of the factor price,
the rating cards for completion. Demographic questions Uijcolourl = utility of the l level of the factor colour.
on the interviewees were asked at the end of each session. Positive utilities increase the preference score of a
Survey responses were analyzed, regressing the 81 profile given profile, whereas negative ones decrease it. The rela-
ratings on the five attributes. The regression results were tive importance score (RI) was calculated by dividing the
absolute value of an attribute part worth by the sum of the
absolute values of the part-worths for all attributes. RI dis-
plays the importance of each attribute. Goodness of fit is
Table I. Factors and levels selected for the concept study.
indicated by Pearson’s R statistic.
Factors Levels
Colour Gold; Amber; Dark. STATISTICAL ANALYSIS
Flavour Bitter; Astringent; Sweet; Full bodied; Malty; Fruity;
Caramel like. Statistical analyses were performed by means of
Claims Imported; Domestic; Thirst quenching; Rich in SPSS® conjoint module 15.0 version (SPSS Inc., Chicago,
antioxidant; For a Male; For a female; For a young IL, USA)39.
adult; From organic raw materials; For seniors.
Packaging Glass; Al can; Plastic; Twist-off cap.
Price (0.66L < 0.80 Euro; 0.80 ≤ x ≤ 1.00 Euro; 1.00 < x ≤ 1.25 Euro; > RESULTS
bottle) 1.25 Euro
Aggregate conjoint model
Conjoint analysis reveals a picture of the relative im-
portance of dimensions in evaluating the preference judg-
ment of a no alcohol beer. Pearson’s R statistic showed a
good fit between the models and the data (Pearson’s R =
0.974; P = 0.0001). The relative importance percentages
showed the aggregate priorities when selecting no alcohol
beer. The results reported in decreasing order in Table II

Table II. Attribute importance in the aggregate and segmented for males
and females.
Aggregate Males Females
Packaging (56.24%) Packaging (55.24%) Packaging (50.57%)
Price (15.65%) Claims (17.43) Price (15.93%)
Flavour (12.96%) Price (13.32%) Claims (15.91%)
Claims (12.65%) Flavour (12.77%) Flavour (13.88%)
Colour (2.50%) Colour (1.24%) Colour (3.72%)
Constant 3.9249 Constant 3.9684 Constant 3.8561
Pearson’s R 0.974* Pearson’s R 0.970* Pearson’s R 0.958*
Fig. 1. Example of visual and text card used in the study. *P = 0.0001

VOL. 114, NO. 4, 2008 317


Fig. 2. Level utilities for claims (in the aggregate and segmented for gender).

Fig. 3. Level utilities for colour and flavour (in the aggregate and segmented for gender).

show that different elements of a no alcohol beer are dif- origin is a concern for our respondents, as they state that
ferently important for the judgment of the overall prefer- they dislike imported no alcohol beer. Moreover such beer
ence. The attribute that most impacts on Italian consumer should not be positioned in the premium and super pre-
preference is packaging (RI = 56.24%), which is nearly mium segment.
four times as important as price (15.65%) and nearly five
times as important as flavour (12.96%) and claims Preference segment models
(12.65%). Least important of all is beer colour (2.50%). Since preference varies greatly within a consumer pop-
The levels of preference scores are reported in Figs. 2, 3 ulation19, preference models were studied in different con-
and 4. Each of these utility values is a relative indication sumer subgroups. Age, gender and location identified
of the respondent’s preference for a beer having that seven preference segments based on an a priori approach.
attribute level. Preference models for males and females are reported.
The attribute levels provide the information on how the Although these results should be regarded as merely in-
co-occurrence of different element levels affects the over- dicative and need further confirmation using bigger popu-
all preference judgment. Note that the negative utility val- lations, some interesting results emerged and are worthy
ues do not indicate complete rejection of a no alcohol beer of a brief but complete discussion. Males focused mainly
having that level. It merely indicates a lower preference on packaging (55.24%), followed by claims (17.43%),
level, rather than positive values. The ideal no alcohol price (13.32%) flavour (12.77%) and colour (1.24%). The
beer configuration is one that combines attribute levels ideal product for males is a glass bottled beer provided
with highest utility values. Thus when projecting a no al- with a twist-off cap, that has a malty and fruity flavour, is
cohol beer, brewers must be aware that consumer prefer- thirst quenching, has a distinct body, is priced at less than
ence is oriented towards a beer in a glass format provided 0.80 Euros and is strictly intended for the male consumer.
with a twist off cap. Moreover, alcohol free beer should be No substantial differences existed for the female model,
addressed to young adults. “Body” and “malty” are sen- for which the relative importance of the product attributes
sory attributes which consumers base their choice on. was packaging (50.57%), followed by price (15.93%),
Plastic is unlikely to be a desirable container. Organic raw claims (15.91%), flavour (13.88%) and colour (3.72%).
materials are not an issue for our sample. Country of However, females appeared to be more price oriented and

318 JOURNAL OF THE INSTITUTE OF BREWING


Fig. 4. Level utilities for price and packaging (in the aggregate and segmented for gender).

to place more reliance upon bitterness (Ufemales 0.1706 vs. Our respondents did not focus on ingredient function-
Umales 0.0645) and astringency (Ufemales 0.2540 vs. Umales ality when choosing a NAB. Although the beverage mar-
0.1165) than males. Furthermore, a caramel-like note ket has undergone drastic changes in the recent past, as
reduced the preference in the male segment (Umales consumers are increasingly longing for a healthier
0.1969), while it did not affect the female preference lifestyle, a functional beer is not as yet a logical response
judgment (Ufemales 0.0503). Males value a gender related to the Italian consumer. The Italian consumers do not con-
market strategy highly, as they believe that a no alcohol sider health and nutritional claims of particular interest in
beer is to be targeted directly at them (0.2322), but not this class of beverages. Urala and Lähteenmäki43 indicated
marketed in a way that appeals to females (0.3423). that some products may have a strong health claim, while
Conversely females reveal that NABs should move to- others may not. As of today’s writing, NAB falls into the
wards a more gender neutral positioning. latter category in Italy.
Nobody knows if the Italian consumer’s attitude de-
DISCUSSION rives from driving factors of acceptability for functional
foods as reported in the literature6,16,25,42,43. These factors
Conjoint analysis is a technique that shows the re- are taste expectation, personal experience, lack of aware-
sponse of potential users to a product idea, whether they ness, misunderstanding of the functional food concept, or
understand it, whether or not they react favourably, and a general belief that health claims on labels are to be
whether it satisfies specific needs. It estimates consumer attributed to the company’s advertising. Italians have been
reactions to proposals, taking into consideration their de- shown to be poorly informed about the health properties
sirability, credibility and exclusiveness24. Conjoint analy- of beer38. The relationship between the food system know-
sis also assesses the response to the characteristics of a ledge24 and consumer trust is important, as it may reassure
particular beer class. In so doing, this technique can esti- consumers and enable them to make more informed and
mate what product feature can provide a sufficient return conscious choices. In this perspective, an organically pro-
on investment in order to maximize profits. Essential to a duced alcohol free beer is not a credible alternative to
new beer design is a combined effort by marketing other ways of production, processing and distribution.
experts, behavioural psychologists, food technicians, sen- This is in disagreement with Caporale and Monteleone5,
sory experts and designers, who can offer integrated solu- who reported data showing that the use of organic meth-
tions as to what makes a product appealing. Overall ods in the beer production process had a positive impact
acceptability can be influenced by both extrinsic and in- on the consumer’s liking, when the product was labelled
trinsic properties such as health claims, price, design, with information concerning aspects of the manufacturing
packaging material, colour of the product and sensory process. Cost impact, different expectations about food
properties of a given beverage. quality and safety, different cultural and eating habits,
Respondents appeared to focus on functional packag- environmental protection, taste, and lack of standardiza-
ing attributes and price attribution more than on the sen- tion across country, have all impacted on the acceptance
sory properties or on specific claims such as ingredient of organic food in Italy, as well as in the European Un-
functionality and country of origin. However price role is ion33,35,42.
not as significant as packaging, probably because the Market prices can determine a consumer’s acceptance,
range of price considered in this study is not that wide. since the selling price consistently forms the quality
The great preference for glass over aluminium cans and standard of a specific product in the consumer’s mind10.
plastics confirms the results of a 2005 survey conducted Selling price influences expectations, overall liking, and
by Spigno et al.38 This study clearly evidenced that glass shopping behaviour7,23,24,29. An inverse relationship be-
was the favoured material for the Italian shopper, as glass tween price and utility has been observed with higher
was considered more hygienic, less polluting and more prices corresponding to lower utilities. As the price in-
taste-preserving. creases, the consumer’s interest in the product drops.

VOL. 114, NO. 4, 2008 319


Thus an alcoholic beer has to belong to the discount or to study.
the mainstream segment, probably because this type of A reduction of bitterness and astringency intensity can
beer does not seem be able to provide consumers with also positively affect the thirst quenching character of a
benefits that can justify a premium or super premium beer as reported by Guinard et al.13 Likewise a malty char-
positioning. acter is a negative determinant of thirst quenching13.
One additional consideration is that, at least implicitly, Finally, an alcohol free beer should target 20–35 year
a NAB signals a lower quality than other beer segments. old males. No effort appears to be reasonable for our re-
In fact price is around the consumer’s expectation up to spondents to capture the over-60 users, although numer-
1.00 Euro for a 0.66 L glass bottle, as it emerges from the ous scientific surveys have stated that a moderate con-
positive utility values. In contrast, utility values for price sumption of beer can be a healthy habit in this age class.
are negative or nearly zero for price levels more than 1.00
Euro. The apparent lower acceptance to higher levels of CONCLUSIONS
price, by male consumers relative to females, may suggest
substantial differences across gender in the attribution of The results of this study provide data that can estimate
the right selling price for a NAB. the perceived value of any combination of the selected
The country of origin impacts on the willingness to attributes that influence a consumer’s attitude towards
buy a product. Some consumers care a great deal about alcohol free beer in Italy. They show the most important
the specific origin of the food they eat and drink. Con- attributes, their relative importance, and give a realistic
sumers may tend to have a relative preference towards picture of the consumers’ sensitivities to changes in attrib-
products from their own country (ethnocentrism)36 or may ute levels.
tend to have a relative preference for, or aversion to, cer- Packaging features are highly valued for designing a
tain products that are imported. In this study, an imported NAB prototype in this study. Glass bottles and twist-off
non alcoholic beer was negatively valued by Italian con- caps are the most positively valued utilities among beer
sumers. This low acceptance contrasts with the general factors and related levels.
positive attitude towards imported regular beers belonging With respect to the sensory determinants of accepta-
to premium and super-premium segments, which consti- bility, the results of this study pose some contradictory
tute nearly 30% of the beer market4. results. The production of a NAB beer which comprises
The data show that more attention is given to sensory all the sets of sensory characters with positive utilities will
properties. This finding appears logical. Taste is critical in be a difficult task. In fact, sensory characters that ought to
obtaining a successful beverage. Overall flavour prefer- be assembled in the final product are in some cases
ence is highest for a full bodied beer with a malty taste. contradictory from a technological point of view. Al-
Body and smoothness are reported by Kaneda et al.17 to though pay back is to be evaluated, different preferred
be important factors affecting the pleasantness of beer. sensory profiles seem to emerge for males and females,
The former is a positive influencer, while the latter is a which make them reasonable to be tested in market sit-
negative one. Unfortunately a full bodied NAB is hardly uations. A larger sample size can indisputably confirm the
technologically addressable, because alcohol removal will preference trends traced in this survey.
inevitably affect the overall flavour due to the synergetic
effect of ethanol on flavour.
ACKNOWLEDGEMENTS
The perception of beer body shows a positive correla-
tion with both bitterness and astringency intensity and du- The authors would like to thank Teresa Franceschini for sup-
ration according to Kaneda et al.17 Bitterness is a negative porting us during consumer interviews in Trento. Anna Carabelli
utility for females, whereas it is irrelevant for males. Pref- and Angela Sanvito are also greatly acknowledged.
erence for bitter and/or astringent food and beverages can
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