Professional Documents
Culture Documents
Table II. Attribute importance in the aggregate and segmented for males
and females.
Aggregate Males Females
Packaging (56.24%) Packaging (55.24%) Packaging (50.57%)
Price (15.65%) Claims (17.43) Price (15.93%)
Flavour (12.96%) Price (13.32%) Claims (15.91%)
Claims (12.65%) Flavour (12.77%) Flavour (13.88%)
Colour (2.50%) Colour (1.24%) Colour (3.72%)
Constant 3.9249 Constant 3.9684 Constant 3.8561
Pearson’s R 0.974* Pearson’s R 0.970* Pearson’s R 0.958*
Fig. 1. Example of visual and text card used in the study. *P = 0.0001
Fig. 3. Level utilities for colour and flavour (in the aggregate and segmented for gender).
show that different elements of a no alcohol beer are dif- origin is a concern for our respondents, as they state that
ferently important for the judgment of the overall prefer- they dislike imported no alcohol beer. Moreover such beer
ence. The attribute that most impacts on Italian consumer should not be positioned in the premium and super pre-
preference is packaging (RI = 56.24%), which is nearly mium segment.
four times as important as price (15.65%) and nearly five
times as important as flavour (12.96%) and claims Preference segment models
(12.65%). Least important of all is beer colour (2.50%). Since preference varies greatly within a consumer pop-
The levels of preference scores are reported in Figs. 2, 3 ulation19, preference models were studied in different con-
and 4. Each of these utility values is a relative indication sumer subgroups. Age, gender and location identified
of the respondent’s preference for a beer having that seven preference segments based on an a priori approach.
attribute level. Preference models for males and females are reported.
The attribute levels provide the information on how the Although these results should be regarded as merely in-
co-occurrence of different element levels affects the over- dicative and need further confirmation using bigger popu-
all preference judgment. Note that the negative utility val- lations, some interesting results emerged and are worthy
ues do not indicate complete rejection of a no alcohol beer of a brief but complete discussion. Males focused mainly
having that level. It merely indicates a lower preference on packaging (55.24%), followed by claims (17.43%),
level, rather than positive values. The ideal no alcohol price (13.32%) flavour (12.77%) and colour (1.24%). The
beer configuration is one that combines attribute levels ideal product for males is a glass bottled beer provided
with highest utility values. Thus when projecting a no al- with a twist-off cap, that has a malty and fruity flavour, is
cohol beer, brewers must be aware that consumer prefer- thirst quenching, has a distinct body, is priced at less than
ence is oriented towards a beer in a glass format provided 0.80 Euros and is strictly intended for the male consumer.
with a twist off cap. Moreover, alcohol free beer should be No substantial differences existed for the female model,
addressed to young adults. “Body” and “malty” are sen- for which the relative importance of the product attributes
sory attributes which consumers base their choice on. was packaging (50.57%), followed by price (15.93%),
Plastic is unlikely to be a desirable container. Organic raw claims (15.91%), flavour (13.88%) and colour (3.72%).
materials are not an issue for our sample. Country of However, females appeared to be more price oriented and
to place more reliance upon bitterness (Ufemales 0.1706 vs. Our respondents did not focus on ingredient function-
Umales 0.0645) and astringency (Ufemales 0.2540 vs. Umales ality when choosing a NAB. Although the beverage mar-
0.1165) than males. Furthermore, a caramel-like note ket has undergone drastic changes in the recent past, as
reduced the preference in the male segment (Umales consumers are increasingly longing for a healthier
0.1969), while it did not affect the female preference lifestyle, a functional beer is not as yet a logical response
judgment (Ufemales 0.0503). Males value a gender related to the Italian consumer. The Italian consumers do not con-
market strategy highly, as they believe that a no alcohol sider health and nutritional claims of particular interest in
beer is to be targeted directly at them (0.2322), but not this class of beverages. Urala and Lähteenmäki43 indicated
marketed in a way that appeals to females (0.3423). that some products may have a strong health claim, while
Conversely females reveal that NABs should move to- others may not. As of today’s writing, NAB falls into the
wards a more gender neutral positioning. latter category in Italy.
Nobody knows if the Italian consumer’s attitude de-
DISCUSSION rives from driving factors of acceptability for functional
foods as reported in the literature6,16,25,42,43. These factors
Conjoint analysis is a technique that shows the re- are taste expectation, personal experience, lack of aware-
sponse of potential users to a product idea, whether they ness, misunderstanding of the functional food concept, or
understand it, whether or not they react favourably, and a general belief that health claims on labels are to be
whether it satisfies specific needs. It estimates consumer attributed to the company’s advertising. Italians have been
reactions to proposals, taking into consideration their de- shown to be poorly informed about the health properties
sirability, credibility and exclusiveness24. Conjoint analy- of beer38. The relationship between the food system know-
sis also assesses the response to the characteristics of a ledge24 and consumer trust is important, as it may reassure
particular beer class. In so doing, this technique can esti- consumers and enable them to make more informed and
mate what product feature can provide a sufficient return conscious choices. In this perspective, an organically pro-
on investment in order to maximize profits. Essential to a duced alcohol free beer is not a credible alternative to
new beer design is a combined effort by marketing other ways of production, processing and distribution.
experts, behavioural psychologists, food technicians, sen- This is in disagreement with Caporale and Monteleone5,
sory experts and designers, who can offer integrated solu- who reported data showing that the use of organic meth-
tions as to what makes a product appealing. Overall ods in the beer production process had a positive impact
acceptability can be influenced by both extrinsic and in- on the consumer’s liking, when the product was labelled
trinsic properties such as health claims, price, design, with information concerning aspects of the manufacturing
packaging material, colour of the product and sensory process. Cost impact, different expectations about food
properties of a given beverage. quality and safety, different cultural and eating habits,
Respondents appeared to focus on functional packag- environmental protection, taste, and lack of standardiza-
ing attributes and price attribution more than on the sen- tion across country, have all impacted on the acceptance
sory properties or on specific claims such as ingredient of organic food in Italy, as well as in the European Un-
functionality and country of origin. However price role is ion33,35,42.
not as significant as packaging, probably because the Market prices can determine a consumer’s acceptance,
range of price considered in this study is not that wide. since the selling price consistently forms the quality
The great preference for glass over aluminium cans and standard of a specific product in the consumer’s mind10.
plastics confirms the results of a 2005 survey conducted Selling price influences expectations, overall liking, and
by Spigno et al.38 This study clearly evidenced that glass shopping behaviour7,23,24,29. An inverse relationship be-
was the favoured material for the Italian shopper, as glass tween price and utility has been observed with higher
was considered more hygienic, less polluting and more prices corresponding to lower utilities. As the price in-
taste-preserving. creases, the consumer’s interest in the product drops.