Digital
Video
Recorder
System

H M 2 4 5 Quick
Guide

Scan
for
Online
User
Manual
Alarm

Rec
Power

CUSTOMER
SUPPORT
North
America : support@heimvision.com
United
Kingdom
: support.uk@heimvision.com

Please
read
this
quick
guide
thoroughly
before
using
and
keep
it
well
for
future
reference.

V2.01

SAFETY
CAUTIONS
CONTENTS





Video
Backup.............................................................................................................................................20
1
2
Please
do
not
place
any
container
with
liquid
such
as
water,
coffee,
or
beverage
on
the
DVR.
Please
put
the
DVR
at
a
ventilated
space
and
do
not
block
the
air
vents.

SAFETY
CAUTIONS...................................................................................................................01





Snapshot
Setup.........................................................................................................................................23 3 For
the
system
security,
please
use
the
original
power
supply
provided.

4 Check
the
power
voltage
in
case
of
any
damage
due
to
the
wrong
voltage.
PACKING
LIST.........................................................................................................................01





Alarm.........................................................................................................................................................23
5 Please
obey
the
local
security
regulations
and
policies
when
installing
the
product. Screw
*4
Screw
set
*4






Motion
Detect........................................................................................................................................24 (For
Hard
Disk
Drive) （For
Cameras）
PRODUCT
OVERVIEW...............................................................................................................02 6 If
the
DVR
starts
or
woks
abnormally,
please
unplug
the
power
adapter
and
carefully
clean
the
dust
on
the







Up-to-Coaxial
Control...............................................................................................................................26 mainboard
in
the
DVR
device,
then
restart
the
DVR.
HARD
DISK
DRIVE
INSTALLATION
AND
SYSTEM
CONNECTIONS......................................................04 *
If
there
is
any
part
missing
or
damaged,
please
contact
HeimVision
support.
7 We
assume
no
liability
or
responsibility
for
any
fires
or
electrical
shock
caused
by
improper
installation.
OPERATE
DVR
SYSTEM
ON
MOBILE
DEVICE................................................................................27






Hard
Disk
Drive
Installation...........................................................................................................04






Download
and
install
the
App........................................................................................................27






System
Connections.....................................................................................................................06 PRODUCT
OVERVIEW
OPERATE
DVR
SYSTEM
WITH
A
MONITOR....................................................................................09






Add
the
DVR
System
to
the
App......................................................................................................27 PACKING
LIST






Live
Video.....................................................................................................................................29 DVR






Startup
Wizard..............................................................................................................................09









Function
Overview
of
the
Live
Video.....................................................................................................30






Live
Video.....................................................................................................................................12






Video
Playback.............................................................................................................................31






Hard
Disk
Drive
Formatting...........................................................................................................13 Alarm Rec Power

Video
Backup................................................................................................................................32 Audio
Input






Video
Recording............................................................................................................................13
OPERATE
DVR
SYSTEM
ON
PC
CLIENT........................................................................................32 DVR
*1
Power
Cable
Splitter
*1







Video
Playback..............................................................................................................................15
(Hard
Disk
Drive
not
included) AHD
Camera
*4 2-in-1
Video/Power
Cable
*4 (1
Female
to
4
Male) AUDIO
IN

Client
Downloading
and
Installation..............................................................................................32 Ethernet
Port










Explanation
of
playback
modes.............................................................................................................15 BNC
Video
Input V7 V5 V3 V1

DC
In















1.
Common
Playback...................................................................................................................................15





Add
the
DVR
system
to
the
Client..................................................................................................32 V7 V5
VIDEO

IN
V3 V1
HD-OUT AUDIO
OUT VGA DC

12V

Digital
Video
Record
er
System
HD
Output USB
Port















2.
Sync
Playback..........................................................................................................................................18





Live
Video.....................................................................................................................................36 HM245 Quick
Gui
de

Audio
Output VGA
Output















3.
Dayparting................................................................................................................................................18





Video
Recording............................................................................................................................37
Alarm

Rec
Power

Video
Playback..............................................................................................................................37
Please
read
this
q

4.
Smart
Express...........................................................................................................................................19
uick
guide
thorou
ghly
before
using

and
keep
it
well

for
future
referen
ce.

V2.01

5.
Smart
Search............................................................................................................................................19





Video
Downloading(Backup)..........................................................................................................38
USB
Mouse
*1 DC
12V/2A
Power
Adapter
*2

Ethernet
Cable
*1 Quick
Guide















6.
Face
Search...............................................................................................................................................20 TROUBLESHOOTING.................................................................................................................39

01 support@heimvision.com support.uk@heimvision.com 02

AHD
Camera 2-in-1
Video/Power
Cable System
Connections

Step
1:

Unscrew
the
screws
and
remove
the
upper
cover
of

Do
not
fix
the
AHD
camera
before
you
can
view
the
image
on
the
monitor
and
confirm
the
ideal
position
to
install
it.
Installation
Hole the
DVR.
1 Plug
a
power
adapter
into
the
DVR
and
the
socket
to
power
on
the
DVR.
Stand Power
Connector
(Female)
Video
Connector

LED
DC
In
Night
Vision Power
Connector
(Male
)







Step
2:

BNC
Video
Output Connect
the
SATA
power
cable
and
data
cable
of

Video
Connector
AUDIO
IN

the
DVR
to
the
corresponding
ports
of
the
Hard
Disk
V7 V5 V3 V1

Power
Cable
Splitter Drive. V7 V5
VIDEO

IN
V3 V1
HD-OUT AUDIO
OUT VGA DC

12V

HARD
DISK
DRIVE
INSTALLATION
AND
SYSTEM
CONNECTIONS

Hard
Disk
Drive
Installation
Step
3:

2 Connect
a
monitor
to
the
HD
Output
or
VGA
Output
on
the
DVR
with
an
HDMI
cable
or
VGA
cable
(not
included).
Hold
the
Hard
Disk
Drive
and
the
DVR
together,

IMPORTANT: carefully
turn
them
over,
then
align
the
screw
holes

1 To
record
videos
and
play
the
historical
videos,
the
installation
of
the
Hard
Disk
Drive
is
a
must.
Otherwise,
on
the
Hard
Disk
Drive
with
the
screw
holes
on
the

you
can
only
watch
the
live
video. DVR
housing.
Female
Connector Male
Connector 2 A
Hard
Disk
Drive
is
not
included
in
this
DVR
system.
3 This
DVR
system
works
with
a
3.5''
SATA
Hard
Disk
Drive.The
Hard
Disk
Drive
should
be
formatted
after
it's

installed.
Step
4:

Fix
the
Hard
Disk
Drive
and
DVR
housing
with
the
AUDIO
IN

V7 V5 V3 V1

provided
screws,
then
assemble
the
upper
cover
of
V7 V5 V3 V1
VIDEO

IN HD-OUT AUDIO
OUT VGA DC

12V

HDM

the
DVR.
I

03 support@heimvision.com support.uk@heimvision.com 04 05 support@heimvision.com support.uk@heimvision.com 06

3 Connect
the
Ethernet
Cable
with
the
DVR
and
your
router. 5 Connect
the
Yellow
Video
Connector
to
the
BNC
Video
Input
on
the
DVR,
and
connect
the
Red
Power
Connector
OPERATE
DVR
SYSTEM
WITH
A
MONITOR Tips:

to
the
Male
Connector
of
the
Power
Cable
Splitter. 1 Please
keep
your
password
safe.
2 You
can
enable
the
option
of
Remember
the
password
on
the
page
of
logging
in.
Startup
Wizard
3 If
you
forget
the
password,
please
refer
to
Q2
of
TROUBLESHOOTING
on
page
39.
After
connecting
the
DVR
and
cameras
to
power,
wait
for
2-3
minutes.
A
Startup
Wizard
will
start
to
guide
you

3 Select
safety
questions
and
enter
the
answers
for
resetting
the
password
if
necessary.
You
can
also
enter

via
a
series
of
pop-up
windows.
Connect
the
USB
mouse
to
the
DVR,
then
click
Next
until
you
see
the

window
of
Time-Language
Configuration. your
email
address
for
getting
the
verification
code
to
reset
the
password.
S a f e t y
q u e st i o n
1 Select
the
time
zone,
date
format,
time
format,
language,
and
set
the
time
for
your
DVR
system.
AUDIO
IN

V7 V5 V3 V1

V7 V5
VIDEO

IN
V3 V1
HD-OUT AUDIO
OUT VGA DC

12V
Please
complete
the
following
information
to
reset
your
password
later
AUDIO
IN

Safety
Question
V7 V5 V3 V1
T i m e
-
L a n g u a ge
C o n fi g u rat i o n Question What
is
last
five
digits
of
your
cell
phone
V7 V5
VIDEO

IN
V3 V1
HD-OUT AUDIO
OUT VGA DC

12V T i m e
z o n e [ U TC- 0 8 : 0 0 ] Pa c i fi c
T i m e ( U. S .
Answer
S y ste m
T i m e 2 0 1 9
-
1 0
- 2 4 1 7
:
4 9
:
3 3 Question What
is
the
email
account
you
use
often

D ate
Fo r m at Y Y Y Y

M M

D D Answer
D ate
S e pa rato r -
T i m e
Fo r m at Reset
password
by
verification
code
24-HOUR
Send
verification
code
to
monitor
APP
M o d i f y
L a n g u a ge
Send
verification
code
to
my
contact
profile
6 Connect
the
Female
Connector
of
the
Power
Cable
Splitter
with
another
power
adapter.
Then
plug
the
power
L a n g u a ge ENGLISH
Email support@heimvision.com

adapter
into
the
socket
to
power
on
the
camera. Recommends
you
write
down
your
questions
and
answers
and
store
it
in
a
secure
location.
4 Connect
the
AHD
camera
with
the
2-in-1
Video/Power
Cable. Next

Previous Next Cancel

4 Check
if
the
network
connection
status
is
normal.
If
not,
you
can
configure
it
by
clicking
Network.

2 The
default
password
is
empty,
please
reset
it
for
your
DVR
following
the
tip.
The
new
password
should
be N e t

Te xt
Checking
the
network
connection

....
more
than
6
digits
and
use
the
combination
of
numbers
and
letters
to
ensure
your
system's
security.
Test
Gateway ..........OK
AUDIO
IN

V7 V5 V3 V1
Test
Network ..........OK
T i m e
-
L a n g u a ge
C o n fi g u rat i o n Pa s s w o r d
M o d i f y
V7 V5 V3 V1

Test
DNS ..........OK

VIDEO

IN HD-OUT AUDIO
OUT VGA DC

12V

T i m e
z o n e [ U TC- 0 8 : 0 0 ] Pa c i fi c
T i m e ( U. S .
T h e
pa s s w o r d
i s
u n s a f e ,

p l ea s e
c h a n ge
i t .

V7
S y ste m
T i m e 2 0 1 9
-
1 0
- 2 4 1 7
:
4 9
:
3 3 Network
test
successfully,
please
click
"Next"
to
continue.
D ate
Fo r m at U nYsYaYf Y

M e
PaM

D
s s wDo r d
T i p
D ate
S e pa rato r -
Remind
you
current"Admin"password
is U s e r
N a m e admin Make
your
device
connect
with
router/'modem
by
network
cable
T i m e
Fo r m at 2 4a
- Big

H O USecurity

R Risk,
whether
to
set
a
new New .Check
the
transmission
lights
at
the
RJ45
port
of
your
device
M o d i f y
L a n g u a ge password?
Confirm showing
correctly
(Solid
green
and
blinking
orange)
L a n g u a ge ENGLISH Strong

Retry Network Previous Next Cancel

OK It
is
recommended
that
the
password
be
no
less
than
6
digits,
and
the
number
+
letter
form

Previous Next Cancel Next

07 support@heimvision.com support.uk@heimvision.com 08 09 support@heimvision.com support.uk@heimvision.com 10

5 Scan
the
QR
code
to
get
the
Serial
Number
of
your
DVR
system
and
download
the
App
named
XMEye
into
7 Detection
based
on
human
shape
is
enabled
by
default.
The
DVR
system
will
send
alerts
to
your
mobile
device
*
Move
the
mouse
cursor
to
the
live
video
of
any
channel,
some
icons
may
be
displayed
according
to
the
setting.
Record
>
Record
Conf.

Channel 1 Redundancy
your
mobile
device. when
there
is
human
shape
detected
by
the
cameras.
Please
refer
to
the
section
of
Motion
Detect
on
page
24 Length 60 min PreRec 5 Sec
CAM01 Channel's
Name Motion
Detected
(Default) Mode Schedule Manual Stop
Install
mobile
app
for
the
detailed
setting. Week All Regular Detect Alarm
Serial
Number APP
Human
Detect Recording 5m Play
the
video
recorded
for
the
latest
5
minutes Period
1 00:00






-






24:00
Period
2 00:00






-






00:00
Channel 1 Enable Period
3 00:00






-






00:00
Sensitivity Higher Alarm

Light
Wander
Time 10 Sec.
Mute/Unmute Face
Detected
(Display
only
after
enabling) Period
4 00:00






-






00:00

Period Set MD
Interval 1 Sec.

Record
Channel 1 2 3 4 5 6 7 8 AHD Signal
Switch(AHD-TVI-CVI) Video
Feed
Loss
Detected
(Display
only
after
enabling)
Scan
the
APP
QR
code
to
download
the
APP.
Create
an
account,
then
scan
the
device
Tour 1 2 3 4 5 6 7 8
serial
No
QR
code
to
add
the
device.
Remember
to
input
the
correct
device
username
and Snapshot 1 2 3 4 5 6 7 8
password
which
you
have
setup
before.
In
order
to
view
the
device
remotely,
you
must
Advanced OK Cancel
PTZ
Activation Set PostRec 10 Sec.
connect
your
device
to
internet
Show
Message Send

Email
Human
Shape
Detected
(Default) Camera
Blocked
Detected
(Display
only
after
enabling)
Previous Next Cancel Write
Log FTP

upload
Mobile
reported 【Channel】:

Notes: Select
the
channel
to
set
the
record
mode
and
plan.
You
can
select
a
single
channel
or
all
channels.
6 Before
fixing
the
cameras,
you
can
log
in
to
XMEye
App
to
check
the
live
view
to
confirm
the
ideal
position. Previous Advanced Next Cancel
1 The
icons
of










and









are
displayed
by
default,
while
for
icon








,






and











,
please
right
click
and

【Redundancy】:

Camera/Channel
setting
go
to
Main
Menu
>
Alarm
(see
on
page
23)
to
enable
them. Installing
2
pieces
of
Hard
Disk
Drive
is
required
when
enabling
this
function,
and
HM245
doesn't
support
it.

Before
mount
the
cameras
in
final *
Click
Next
and
OK
to
exit
the
wizard.
You
can
right
click
on
the
screen,
then
go
to
Main
Menu
>
Startup
Wizard

Live
Video
position,
you
can
use
the
live
view 2 If
you
want
to
loop
to
display
the
live
videos
from
some
certain
channels
in
full-screen
mode,
please
go
to
【Length】:

feature
APP
app
to
easily
adjust
your



to
bring
it
up
again.
If
the
wizard
is
no
longer
needed,
just
check
the
box
before
Don't
Display
the
Wizard
again

2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8

cameras'
position
and
viewing
angle.

CAM01 CAM02

Main
Menu
>
System
>
Tour
to
enable
this
function. Set
the
maximum
video
length
of
each
recording
from
1
minute
to
120
minutes.
It's
60
minutes
by
default.




on
the
first
interface
of
the
Startup
Wizard.
2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8

CAM03 CAM04

Make
sure
your
cameras
are
installed 3 For
viewing
the
live
video
from
one
channel
in
full-screen
mode,

please
move
the
mouse
cursor
to
the
desired
【PreRec】:

properly.
1 4 9 16
channel,
then
double
click.
To
exit
full-screen
mode,
double
click
again. The
camera
will
start
recording
a
video
around
5s
before
it
detects
the
motion
or
human
shape.

HD
SD

Live
Video You
can
reset
the
time
from
1s
to
30s,
but
the
accuracy
of
the
pre-recording
time
may
be
affected
by
the
bitrate.

【Mode】:


Previous Next Cancel You
will
see
the
live
videos
from
the
AHD
cameras
in
split-screen
mode
(9
screens
by
default)
after
exiting
the
wizard. Hard
Disk
Drive
Formatting
Set
the
recording
mode
and
the
options
are
Schedule,
Manual
and
Stop.
Time
Install
the
Hard
Disk
Drive
first,
then
right
click
and
go
to
Main
Menu
>
Advanced
>
Storage
to
check
if
the
type
is







*
Schedule:
The
camera
will
record
videos
according
to
your
record
plan.
2019-10-22
09:00:38
Fri
Show/Hide

Read/Write
or
the
status
is
Normal.
If
not,
please
click
Format
Storage
to
start
formatting
your
Hard
Disk
Drive.






*
Manual:
The
camera
will
record
standard
videos
24
hours
a
day.
CAM01 CAM02 CAM03






*
Stop:
The
camera
will
stop
recording
videos.
Video
Recording
【Record
Plan】:

The
Latest
6
Faces
Set
the
recording
schedules.
Right
click
on
the
screen,
then
go
to
Main
Menu
>
Record
>
Record
Conf.
to
set
the
record
mode
and

Detected
CAM04 CAM05 CAM06





*
Week
and
Period
1/2/3/4:
Set
the
time
period(s)
of
each
day
to
record
different
types
of
videos.

CH Kb/S CH Kb/S record
plan.
This
DVR
is
set
to
record
videos
24
hours
a
day
by
default.
1 602 5 7
2
3
952
286
6
7
7
7






*
Regular:
The
system
will
continuously
record
standard
videos
during
the
time
period(s)
you
set.
4 427 8 7


Channel's
Bitrate
Channel
CAM07 CAM08

11 support@heimvision.com support.uk@heimvision.com 12 13 support@heimvision.com support.uk@heimvision.com 14

*
Detect:
The
camera
will
start
recording
a
video
when
it
detects
motion
or
human
shape
during
the
time
period(s)
5 Option
1
:
Tips:

you
set.

If
you
enable
the
alarms
of
Video
Blind,
Video
Loss,
and
Face
Detection,
the
camera
will
record
the
Read/Write 00:00:00 Left
click
on
the
Green/Red
(Green
for
standard
videos
recorded,
and
Red
for
the
videos
recorded
when 1 You
can
click
the







icon
to
cut
a
video,
then
click







to
back
up
to
the
external
storage.
23:59:59

video
as
well. StartTime
Type
1 3 : 4 0 : 3 2

M
the
camera
detected
motion
or
human
shape)
part
of
the
timeline
of
each
channel
to
play
the
historical
videos.
2 Previous
Frame
and
Next
Frame
work
only
when
pausing
the
video.
1 1 3 : 4 0 : 4 1

R


1 3 : 4 1 : 4 0

M


6





*
Alarm:
An
extra
alarm
device
is
required
for
this
type
of
video,
and
HM245
doesn't
support
it. Oct 2019
Su Mo Tu We
Th Fr Sa
1 3 : 4 1 : 5 2

R


1 3 : 4 2 : 2 2

M Option
2
:
3 The
speed
of
Fast
Reverse
and
Fast
Forward
will
be
displayed
on
the
right
end
of
Playback
Buttons.
1 3 : 4 2 : 4 4

M
6 7
1
8
2
9
3
10
4
11
5
12
1 3 : 4 3 : 2 2

R 7
13 14 15 16 17 18 19
1 3 : 4 4 : 1 0

M
1 3 : 4 4 : 1 9

R Left
click
on
the
live
video
of
one
channel,
show
the
filtered
video
list,
then
double
click
on
the
selected
video









Note: 20 21 22 23 24 25 26

2.
Sync
Playback
1 3 : 4 5 : 5 4

M
27 28 29 30 31 1 3 : 4 6 : 1 0

M 8
1 3 : 4 6 : 3 7

R
1 3 : 4 7 : 0 3

M to
play
it.

The
oldest
video
will
be
overwritten
by
the
latest
one
by
default
when
the
Hard
Disk
Drive
runs
out
of
space. Start
Time

Common
PlayBack
1 9 - 1 0 - 2 5
1 4 : 4 1 : 0 0 9 This
function
aims
to
put
the
videos
from
different
channels
at
the
same
time
to
compare.
End
Time

2 1 2 3 4 5 6 7 8
All
1 9 - 1 0 - 2 5
1 4 : 4 2 : 0 0
Size(KB)
10 Description
of
Playback
Buttons
2804
Select
2
channels
at
least
(
up
to
4
channels),
a
period
and
a
date
on
Blue
background
to
play
the
historical
videos
Left
click
on
the
live
video
of
any
channel,
then
start
using
the
buttons
to
control
the
video
playback.
Video
Playback
3 CH1
CH2
CH3
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
1 4


40


49
1



4


39


46
1 4


40


40
16 17 18 19 20 21 22 23 24
11
simultaneously
at
the
selected
time
on
the
same
timeline.

CH4 1 4


39


54
All Regular Alarm Manual intelligent min/Hr
12
Right
click
on
the
screen,
then
go
to
Main
Menu
>
Record
>
Playback
to
play
the
video
recorded.
You
will
see
the
4 Read/Write Read/Write
Play/Pause



























Reverse
to
play
different
playback
modes
in
the
pop-up
window
of
Play
Mode. 1 Area
for
Video
Playing Play
Mode

Common
PlayBack Channel 1 2 3 4 5 6 7 8

2019-10-22
09:00:38
Fri 2019-10-22
09:00:38
Fri
2 Playback
Buttons Sync
PlayBack
Period 00:00






-






23:59 Oct
Su Mo Tu We
Th Fr Sa
Oct 2019
Su Mo Tu We
Th Fr Sa

Explanation
of
playback
modes
1 2 3 4 5 1 2 3 4 5
Dayparting Oct 2019
3 Timeline
6 7 8 9 10 11 12 6 7 8 9 10 11 12

Stop Playback
in
slow
motion Smart
Express

Su Mo Tu We
13
6 7
Th 14Fr 15
1
8
Sa 16 17 18 19
2
9
3 4 5
20 21 22 23
10 11 12
24 25 26
13
20
14
21
15
22
16
23
17
24
18
25
19
26
27 28 29 30 31 27 28 29 30 31
13 14 15 16 17 18 19
4 Channel Smart
Search 20
27
21
28
22
29
23 24 25 26
30 31

1.
Common
Playback Face
Search CAM01 CAM03

5 Filters de Common
PlayBack

Select
the
channel(up
to
4
channels
at
the
same
time),
a
period
and
a
date
on
Blue
background
to
play
all
types
of 6 Filtered
Videos
List
Fast
Reverse Fast
Forward OK
1 2 3 4 5 6 7 8
AllCancel
1 2 3 4 5 6 7 8
All

videos
recorded.
7 R:
Standard
Videos CH1

CH2
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
CH1
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
1 5

30

12
17 18 19 20 21 22 23 24

CH3
CH4

8 M:
Videos
recorded
when
the
camera
detects
motion
or
human
shape. All Regular Alarm Manual intelligent min/Hr All Regular Alarm Manual intelligent min/Hr

Read/Write
Previous
Frame Next
Frame
Play
Mode 9 Detailed
Info.
of
the
Selected
Video
Common
PlayBack Channel 1 2 3 4 5 6 7 8 3.
Dayparting
Sync
PlayBack
Period 00:00






-






23:59 Oct 10 Search
Su Mo Tu We
Th Fr Sa
Dayparting Oct 2019
6
Su Mo Tu We
13
7
1
8
Th 14Fr 15
2
9
3 4 5
10 11 12
Sa 16 17 18 19 11 Show/Hide
Filtered
Videos
List Previous
Video
Next
Video This
function
aims
to
put
the
videos
from
the
same
channel
but
at
different
time
to
compare.
Smart
Express 1 2 3 4 5
20 21 22 23 24 25 26
6 7 8 9 10 11 12

12 Timeline
by
Hour/Minute Select
a
channel,
number
of
split
screens,
and
a
period
to
play
the
videos
recorded
from
this
channel
on
different

27 28 29 30 31
13 14 15 16 17 18 19
Smart
Search
20 21 22 23 24 25 26
27 28 29 30 31
Face
Search
Repeat
to
play
all
the
videos
timelines.
1 2 3 4 5 6 7 8
de







Tip:
Full
Screen
OK AllCancel recorded
on
the
selected
day
Filters
will
not
be
available
after
you
left
click
on
the
timeline,
but
you
can
exit
this
mode
and
re-enter
to
select

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
CH1
the
filter.
1 4


40


49
CH2 1



4


39


46
CH3 1 4


40


40
CH4 1 4


39


54
All Regular Alarm Manual intelligent
Start/End
video
cutting Backup
min/Hr

15 support@heimvision.com support.uk@heimvision.com 16 17 support@heimvision.com support.uk@heimvision.com 18

Read/Write Read/Write Read/Write Read/Write

Step
2:
Step
4:

Play
Mode Play
Mode Select
your
USB
disk,
then
click
Backup
to
bring
up
a
pop-up
window. Check
the
box
to
select
the
video
files
and
Backup
format,
then
click
Start
to
back
up
the
videos.
Common
PlayBack Channel 1 2 3 4 5 6 7 8 Common
PlayBack Channel 1
Dayparting 2sec Period 00:00






-






23:59
Sync
PlayBack Period
Oct 2019-10-22
10:01:58
Fri 2019-10-22
11:04:52
Fri Oct 2019 Sync
PlayBack Traditional
alarm
Oct Oct 2019
Record
>
Record
Conf. Backup
Su Mo Tu We
Th Fr Sa Su Mo Tu We
Th Fr Sa Su Mo Tu We
Th Fr Sa Su Mo Tu We
Th Fr Sa
0 3 6 9 12 15 18 21 24 Detect Alarm
Dayparting 1 2 3 4 5 1 2 3 4 5
Dayparting All
Alarm Oct 2019 1 2 3 4 5 1 2 3 4 5
CAM02
6
13
7
14
8
15
9
16
10
17
11
18
12
19
6
13
7
14
8
15
9
16
10
17
11
18
12
19
6
Su Mo Tu We
13
7 8
Th 14Fr 15
9 10 11 12
Sa 16 17 18 19
6
13
7
14
8
15
9
16
10
17
11
18
12
19 1 Name(Type) Remain/Total D Detect Type

















All
































Read/Write
Smart
Express Smart
Express 1 2 3 4 5
Channel









1
20
27
21
28
22
29
23
30
24
31
25 26 20
27
21
28
22
29
23
30
24
31
25 26
6 7 8 9
20 21 22 23
10 11 12
27 28 29 30
24
31
25 26 20
27
21
28
22
29
23
30
24
31
25 26
1 sdb1(USB
DISK) 7.44
GB/7.51
GB Backup CAM02
Smart
Search Smart
Search 13
20
14
21
15
22
16 17 18 19
23 24 25 26
Start
Time













2019-10-25


00
:
00
:
00
25 Remove
27 28 29 30 31 Burning End
Time
















2019-10-25

19
:

05
:
13 Add
Face
Search CAM01 CAM01 Face
Search
25
17:59:01 17:59:04 17:59:06 17:59:08 17:59:10 17:59:16 17:59:19 17:59:25

Erase 487 Channel














Date







Start
Time


End
Time

Type



Length
de Dayparting de small
search
17:59:28 17:59:29 17:59:36 17:59:53 18:00:01 18:00:08 18:00:10 18:00:27 1 01


















2019-10-25




11:52:41





11:52:56






R








120.00
KB
6 7 8 1 2 3 4 5 6 7 8 5 6 7 8 1 2 3 4 5 6 7 8 CAM03
Stop 2 01


















2019-10-25




11:52:56





11:53:08






R








1.30
MB
OK Cancel All OK Cancel All
1/17 1 2





3






4





5





6





7





8






9




10


1 GO 3 01


















2019-10-25




11:53:08





11:53:18






M







640.00
KB
4 01


















2019-10-25




11:53:18





11:54:01






R








2.84
MB
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 5 01


















2019-10-25




11:54:01





11:54:17






M







814.00
KB
CH1 CH1 CH1 CH1 1 8


00


25
1 6

22

34
6 01


















2019-10-25




11:54:17





1:54:45









M







1.14
MB
CH2
CH3
CH2 1 5

29

03 CH2
CH3
7
CAM03
01


















2019-10-25




11:54:45





1:54:58









R







488.00
KB
CH4 CH4
min/Hr
All Regular Alarm Manual intelligent min/Hr min/Hr min/Hr
8 01


















2019-10-25




11:54:58





11:55:12






M







24.00
KB
CAM04 Required/Remaineing:1.07
GB/7.44GB CAM04

Note: *
Double
click
the
thumbnail
to
play
the
related
videos. Cancel Backup
format




H26X Start Cancel

You
need
to
press
and
hold
the
left
mouse
and
move
on
the
bar
of
Period
to
select
time
period.
6.
Face
Search

Step
3:
Tips:

4.
Smart
Express
Select
one
channel,
a
time
period
and
a
date
on
Blue
background
to
play
the
videos
recorded
when
the
camera

Select
Channel,
Start
Time
and
End
Time,
then
click
Add
to
display
all
the
filtered
videos. 1 The
format
of
the
USB
Drive
should
be
FAT
32.
Select
one
channel
or
all
channels,
then
select
the
speed
of
Fast
Playback,
the
system
will
play
all
the
videos
detected
faces. 2 An
alternative
solution
to
back
up
the
videos
is
listed
below.
Backup

recorded
with
the
speed
you
selected. Read/Write Read/Write

Type

















All
































Read/Write


*
Go
to
the
interface
of
video
playback
and
click











to
show
the
filtered
video
list.
2019-10-25
12:17:59
Channel









1 CAM02
Read/Write Read/Write
PlayBack
>
Play
Mode Start
Time













2019-10-25


00
:
00
:
00
25 Remove


*
Check
the
box
to
select
the
videos.
2019-10-22
10:01:58
Fri Common
PlayBack Channel 1 End
Time
















2019-10-25

19
:

05
:
13
25
Add
Play
Mode Sync
PlayBack
Period 00:00






-






23:59
Search
Condition
Oct Oct 2019 0 Channel

















Date









Start
Time

End
Time


Type

Length


*
Click








to
start
backing
up.
The
next
steps
are
the
same
as
the
first
solution
mentioned
above.
Common
PlayBack Su Mo Tu We
Th Fr Sa Su Mo Tu We
Th Fr Sa
Channel 1 Dayparting 1 2 3 4 5 1 2 3 4 5
Oct 2019
6 7 8 9 10 11 12 6 7 8 9 10 11 12
Sync
PlayBack Play
Mode Oct Oct 2019 Su Mo Tu We
13
Th 14Fr 15
Sa 16 17 18 19 13 14 15 16 17 18 19 00:00:00
Fast
Playback X8 Su Mo Tu We
Th Fr Sa Su Mo Tu We
Th Fr Sa Smart
Express 1 2 3 4 5
20 21 22 23 24 25 26 20 21 22 23 24 25 26
1 2 3 4 5 1 2 3 4 5 6 7 8 9 10 11 12 23:59:59
Dayparting File
Type 27 28 29 30 31 27 28 29 30 31
6 7 8 9 10 11 12 6 7 8 9 10 11 12 Smart
Search 13 14 15 16 17 18 19 StartTime
Type
13 14 15 16 17 18 19 13 14 15 16 17 18 19 20 21 22 23 24 25 26 1 3 : 4 0 : 3 2

M

Smart
Express Alarm Detect 27 28 29 30 31 1 3 : 4 0 : 4 1

R


All
Alarm
20
27
21
28
22
29
23
30
24
31
25 26 20
27
21
28
22
29
23
30
24
31
25 26
Face
Search 12:17:25 112:17:44 12:17:47 12:17:53 12:17:54 12:17:57 12:18:01 172:18:10 CAM03 1 3 : 4 1 : 4 0

M



Smart
Search 1 3 : 4 1 : 5 2

R


de 1 3 : 4 2 : 2 2

M
small
search
Face
Search
1 2 3 4 5 6 7 8
12:18:11 12:18:26 12:18:31 12:18:36
1 2 3 4 5 6 7 8 Required/Remaineing:0.00
KB/7.49GB CAM04 1 3 : 4 2 : 4 4

M
1 3 : 4 3 : 2 2

R
OK AllCancel All 1 3 : 4 4 : 1 0

M
1/17 1 1 3 : 4 4 : 1 9

R
de Common
PlayBack 1 GO
Backup
format




H26X Start Cancel 1 3 : 4 5 : 5 4

M
5 6 7 8 1 2 3 4 5 6 7 8 1 3 : 4 6 : 1 0

M
OK Cancel CAM01 All
CH1
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
CH1
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
1 8


00


25
19 20 21 22 23 24 1 3 : 4 6 : 3 7

R
1 3 : 4 7 : 0 3

M
X8 11:54:-12:00 12:00-12：13 12:13-12:15 12:15-12:17 17:17-12:19 12:19-12:21 12:21-12:20 12:20-12:29
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 min/Hr min/Hr Start
Time

CH1 CH1 1 4


40


49 1 9 - 1 0 - 2 5
1 4 : 4 1 : 0 0
CH2 CH2 1



4


39


46
12:29-12:32 12:32-12:34 12:34-12:36 12:36-12:40 12:40-12:52 12:52-13:00 13:00-14:02 14:02-17:29 End
Time

CH3 CH3 1 4


40


40
1 9 - 1 0 - 2 5
1 4 : 4 2 : 0 0
CH4 CH4 1 4


39


54
min/Hr min/Hr Size(KB)
2804

Video
Backup 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

5.
Smart
Search

CH1 1 8


00


25

min/Hr

Step
1:

Select
one
channel
and
a
time
period,
then
check
the
box
before
Detect
and
select
a
date
on
Blue
background
to

Insert
the
USB
disk
into
the
USB
port
of
the
DVR
system.
Right
click
on
the
screen,
then
go
to
Main
Menu
>

play
the
videos
recorded
when
the
camera
detected
the
motion
or
human
shape.
Record
>
Backup
to
start.

19 support@heimvision.com support.uk@heimvision.com 20 21 support@heimvision.com support.uk@heimvision.com 22

Snapshot
Setup Motion
Detect 【Tour】:
【Write
Log】:

The
display
will
loop
to
display
the
live
video
from
the
selected
channel(s)
in
full-screen
mode
when
the
current
The
logs
of
the
alerts
will
be
written
into
the
system
once
you
enable
this
function.
You
can
go
to
Main
Menu
>

The
system
will
capture
the
snapshots
24
hours
a
day
when
the
camera
detects
motion
or
human
shape. The
camera
will
start
to
record
videos
when
it
detects
motion.
channel
detects
motion.
You
can
go
to
Main
Menu
>
System
>
Tour
to
set
the
time
interval
to
show
the
live
video
Info
>
Log
to
check
the
detailed
log
information.
Go
to
Main
Menu
>
Record
>
SnapShot
Conf.
to
reset
the
time
interval
of
capturing
a
snapshot,
and
set
up
the
Human
Detect

Channel 1 Enable in
full-screen
mode. 【FTP
upload】:

schedules
when
the
camera
will
capture
a
snapshot
as
well. Sensitivity Middle Region Set
【Snapshot】:

The
system
will
send
the
videos
recorded
or
snapshots
captured
to
the
FTP
server
you
set
when
the
camera

Record
>
Record
Conf.
CAM02
Period Set MD
Interval 2 Sec. The
selected
channel(s)
will
capture
a
picture
when
the
current
channel
detects
motion. detects
motion.
Please
go
to
Main
Menu
>
System
>
NetService,
then
double
click
on
FTP
option
to
set
up

Channel 1 Record
Channel 1 2 3 4 5 6 7 8
Tour







Cycle
capture










































EMAIL







32






























32





























Sec
Sec.
00:00






-






24:00
Snapshot
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
【PTZ
Activation】:
your
FTP
server.










































FTP












32





























32





























Sec
Sec. PTZ
Activation Set PostRec 10 Sec.
5M-N(XVI)










































storage




storage




32




32




































































Sec. Sec Show
Message Send

Email The
cameras
don't
support
this
function. 【Mobile
reported】:








Timing
capture Write
Log FTP

upload





3













3 Capture
time












Delete













EMAIL















FTP
















CAM03 strage













Mobile
reported 【PostRec】:

The
system
will
send
alerts
to
your
mobile
device
when
the
camera
detects
motion.
Please
install
the
App
and






1



















1 15:42:32















































































































*





2



















2 16:42:32















































































































*








3



















3 17:42:32















































































































* The
camera
will
remain
to
record
the
video
around
10s
after
the
motion
or
human
shape
detection
ends.
You
can
add
the
DVR
to
the
App
following
the
section
of
OPERATE
DVR
SYSTEM
ON
MOBILE
DEVICE
on
page
27.
Advanced OK Cancel






EMAIL




















FTP

















storage reset
the
time
from
10s
to
300s.








For
the
setting
of
alarms
like
Video
Blind,
Video
Loss,
Human
Detect
and
Face
detection,
please
refer
to


Capture
time





00
:
00
:
00 Add






Stop
Stip CAM04 【Show
Message】:
the
settings
of
Motion
Detect.
If
prompting
Video
Loss,
the
DVR
will
not
record
videos,
but
only
to
send
alarms.
Advanced OK Cancel 【Channel】:

After
enabling
this
function,
the
display
will
pop
up
a
window
to
show
the
Alarm
Status
for
all
kinds
of
alarms

Select
the
channel
you'd
like
to
enable
motion
detection.
when
the
cameras
detect
motion,
human
shape,
or
more.
【Enable】:
Up-to-Coaxial
Control
Alarm
Check
the
box
to
enable
motion
detection. Alarm
Status Right
click
on
the
main
menu
and
select
XVI
control
to
start
setting
up
your
camera.








IMPORTANT: 【Sensitivity】:
Index

























1


2


3


4



5


6


7


8 XNI
control

The
alarms
of
Motion
Detect
and
Human
Detect
are
enabled
by
default.
If
you
need
to
record
videos
when
If
you
select
higher
sensitivity,
the
camera
will
be
more
easily
to
be
triggered
to
start
recording
videos.
It's
advised
Channel
1

the
camera
detects
the
face
or
gets
blocked
as
well,
please
enable
Face
Detection
and
Video
Blind. to
select
Middle
to
balance
the
accuracy
and
effectiveness
of
the
alarm,
thus
reducing
the
false
alarms. Video
Loss

XVI
control
Advanced
Motion
Detect Brtghrness 50
Please
go
to
Main
Menu
>
Alarm
to
set
the
alarm
you
need. 【Region】:
Video
Blind Contrast 50
Saruration 50
Click
Set,
then
press
and
hold
the
left
mouse
to
drag
and
select
the
area
for
detecting.
The
pink
area
indicates Human
Detect Hue 50

the
selected
area. Face

detection Acutance 50

Mirroring







Overturn






IRC
Reverse



Order
Anti-Aliasing







Removal
of
Moire
【Period】:

Set
up
to
4
time
periods
for
each
day
to
send
the
alerts
when
the
camera
detects
motion. Restore OK
Advanced OK
【MD
Interval】:

Set
the
time
interval
of
two
alerts.
It
aims
to
decrease
the
frequency
of
the
alerts
caused
by
the
same
moving
object. *
If
the
live
video
from
the
camera
is
mirrored
or
flipped,
you
can
check
the
box
before
Mirroring
or
Overturn
to
fix
it.
【Send
Email】:

【Record
Channel】:
*
If
you
set
something
wrong,
please
click
Restore
to
get
back
to
default
settings.
Before
enabling
this
function,
please
go
to
Main
Menu
>
System
>
NetService,
then
double
click
on
EMAIL

The
selected
channel(s)
will
start
recording
when
the
current
channel
detects
motion.
option
to
set
up
your
email
address
to
receive
the
alerts.

23 support@heimvision.com support.uk@heimvision.com 24 25 support@heimvision.com support.uk@heimvision.com 26

OPERATE
DVR
SYSTEM
ON
MOBILE
DEVICE Step
1: Device
Name:

Function
Overview
of
the
Live
Video

Register
an
account
with
your
email
address.
You
will
get
a
code
by
email
to
set
a
user
name
and
password. Set
a
name
for
your
DVR
system
IMPORTANT: Live
Video Full
Screen
Register
Serial
Numer:

1 Please
make
sure
the
DVR
system
has
been
connected
to
your
router
via
the
Ethernet
cable.
You
can
check

XMeye
Get
the
serial
number
from
Main
Menu
>
System
>
Info.
>
Version
or
the
QR
code
from
Startup
Wizard.
the
network
connection
status
from
the
Startup
Wizard. 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8

support@heimvision.com Get
code
Username
(Default
is
admin):

2 Get
the
Serial
Number
from
Main
Menu
>
System
>
Info.
>
Version
or
the
QR
code
in
Startup
Wizard. Please
input
UserName

Please
input
Password Enter
admin
if
you
did
not
change
it
in
the
Startup
Wizard.

Password
(Default
is
null):

Cloud
Login
Channel
Download
and
Install
the
App
CAM01 CAM02

Register Forget
Password
Enter
the
password
of
DVR
you
set
in
the
Startup
Wizard.
If
it's
changed,
please
enter
the
new
password. 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8

I've
agreed
Privacy
Statement

Search
and
download
XMEye
into
your
mobile
device
from
App
Store/Google
Play
or
scan
the
QR
codes
below

to
download. Live
Video
Mute/Unmute CAM03 CAM04
Snapshot
After
successfully
adding
the
DVR,
it
will
be
listed
on
the
interface
of
Device
List.
Tap
the








icon
and
Other
Ways
login
Microphone Menu
Start
Preview
to
view
the
live
videos
from
all
channels. Record
Device
List Device
List

Image
Quality
HD
Step
2: Search
device Search
device Video
Playback SD

Log
in
to
XMEye
with
your
user
name
and
password,
then
tap







on
the
upper
right
corner.
Enter
the
information
HeimVision HeimVision

PTZ:
not
supported
Cruise
Control:
not
supported

required
on
the
interface
of
Add
Device,
then
tap
OK
to
add
the
device. by
the
camera by
the
camera
1 4 9 16
Device
List Add
Device Add
Device Number
of
Split
Screens
iOS Andorid
Manual
Add WiFi
Config Manual
Add WiFi
Config

Tip:

An
alternative
option
to
download
and
install
the
App
is
to
scan
the
QR
code
from
the
Startup
Wizard.
Device
Name Device
Name

Serial
Number Serial
Number
*
Tap









to
enter
the
detailed
settings
of
the
channel.
You
can
set
the
record
plan,
alarms,
and
more
here.
Username(Default
is
admin)
Advanced DDNS

Password(Default
is
null)
*
Tap









icon
to
capture
a
picture
and
save
to
your
mobile
device.
Add
the
DVR
System
to
the
App Click"+"to add device Advanced DDNS Select
channel Start
Preview(4) *
Tap









to
start
recording;
tap
it
again
to
end
and
save
the
video
to
your
mobile
device.
watch the world together
Launch
XMEye
App
after
installing,
then
follow
these
steps
to
add
the
DVR
system. OK OK
Device Alarm Mobile
Storage My Device Alarm Mobile
Storage My *
Tap










1 to
display
the
live
video
from
one
channel
on
the
screen.
You
can
slide
it
leftward
to
show
the
live
video

Search Search Tips:



from
another
channel.
Forgot
your
device
password? Forgot
your
device
password?
1 A
blue









icon
indicates
the
DVR
system
is
online,
while
the
grey
one









indicates
it's
offline.
You
can
tap








*
Tap








4

to
display
the
live
video
from
4
channels
on
the
screen,
so
do









and









.
9 16

Select
channel







to
confirm
the
information
you
entered. *
Tap









to
switch
the
image
quality
from
SD
to
HD.
SD
is
recommended
for
smoother
streaming.
HD

SD

Device Alarm Mobile
Storage My 2 Tap
on
the
name
of
the
device
to
list
all
the
cameras,
you
can
select
some
certain
channels
to
preview.

27 support@heimvision.com support.uk@heimvision.com 28 29 support@heimvision.com support.uk@heimvision.com 30

Step
4:
Video
Playback Video
Backup VMS The
DVR
you
added
will
be
listed
on
the
interface
of
Device
Manager
after
10s
searching.
Tap









on
the
interface
of
live
video
to
play
the
video
recorded
in
the
Hard
Disk
Drive
of
the
DVR
system.
Tap


1 Tap








on
the
interface
of
Live
Video,
then
tap
Record
Download
to
back
up
the
videos
to
your
mobile
device.
on
the
top
right
of
Remote
Video,
it
will
switch
to








.

VMS 0 About

4 UserName: admin
Home Live
View(1) Device
Manager

Online
Devices:



0

Name CloudID IP/Port Protocol Group

Password:
Remote
Video 4 2019-10-31
OPERATE
DVR
SYSTEM
ON
PC
CLIENT
Remember
Password
2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8
Split
Screen
Option
IMPORTANT:
SIGNIN CANCEL
Add
Channel 1 Please
turn
off
antivirus
protection
and
firewalls
in
Windows
Security.
IPV4
Search IPV6
Search Add

All
Devices:



1 Online:



1

2 Please
make
sure
the
DVR
system
has
been
connected
to
your
router
via
the
Ethernet
cable.
You
can
check Name CloudID

f42833b3c2251f60
IP/Port Version
V4.03.R11.0000020V.10001.032300.0000... Default
Group
Group Connect Disk
Status Record
Status Connections Operation

Step
2:
HM245 ：
34567 Connected 3

Channel CAM01 Invalid
Password

Offline
Connect
the
network
connection
status
from
the
Startup
Wizard.
Timeout

Click
OK
to
add
the
DVR
system
automatically. Default
Group Connected

Invalid
Password
VMS 0 About
In
order
to
login
device,
modify
ip
automatically

Client
Downloading
and
Installation
Home Live
View(1)

Speed OPERATION
Manual
Add Add
Group Remove
Offline

Mute/Unmute Snapshot Timeout

Pause 1x Record Please
visit
https://www.heimvision.com/download/cameras/clientvms.exe
to
download
and
install
the
Record

Select
a
way
to
add
some
devices.

Live
View Device
Manager Playback Log Alarm
Info

Settings

VMS
Client
following
the
setup
wizard. Add
devices
automatically Invalid
Password:

SETTINGS
Add
devices
manually
The
VMS
Client
cannot
load
the
password
of
the
DVR
system
automatically,
you
need
to
modify
it
by
clicking





.
14:59:25 15:00:56
Add
the
DVR
system
to
the
Client Do
not
show
next
time Connected:

Device
Config Alarm
Config Tour
Config User
Manager System
Config

2019-11-13 14:57:57 The
DVR
system
is
ready
to
use.

12:00 13:00 14:00 15:00 16:00 17:00 18:00
Option
1:
Add
the
DVR
system
automatically ADVANCE
Ok Cancel

Timeline Offline:

Please
make
sure
the
DVR
system
and
your
PC
are
connected
with
the
same
router. 320

Ordinary
video
hour minute Minute Map Decoder Backup Batch
Upgrade Record
Plan
Please
check
if
the
DVR
system
and
PC
are
connected
to
the
same
router.
Alarm
Record
Display
the
timeline
by
Hour Step
1: Timeout:

Please
log
in
to
the
client
with
the
default
User
Name
(admin)
and
Password
(admin).
Network
may
be
disconnected,
please
click








to
refresh.
Step
3:
Tap
YES
on
the
pop-up
window
of
"This
operation
may
modify
the
device's
IP
address,
whether
to
continue?"
*









stands
for
one
screen
displayed
on
the
interface,
while









indicates
4
screens.
1 4
This
operation
may
modify
the
device's
Ip
address,
whether
to
continue?
*
Tap








to
add
another
channel.
*
Slide
leftward
or
rightward
on
the
timeline
to
check
the
videos
recorded
by
time. Yes No

*
Alarm
Record
stands
for
the
videos
recorded
when
the
camera
detected
motion,
human
shape,
or
more.

31 support@heimvision.com support.uk@heimvision.com 32 33 support@heimvision.com support.uk@heimvision.com 34

Device
Name:

Option
2
:
Add
the
DVR
system
manually Video
Recording
Video
Downloading(Backup)
Step
1:
Set
a
name
for
the
DVR.
You
can
go
to
Home
>
OPERATION
>
Record
Settings
to
set
the
disk
in
which
the
video
will
be
saved
for
VMS
Client. Stay
on
the
interface
of
Video
Playback,
click







to
download
the
selected
video,
while
click








to
download
the

Click
Manual
Add
at
the
lower
left
corner
on
the
interface
of
Device
Manager. CLOUD
ID:

Please
go
to
Home
>
ADVANCE
>
Record
Plan
to
set
the
detailed
record
plan.

video
fragment
by
time
period
in
this
video
file.
The
file
you
downloaded
will
be
saved
to
the
default
path
on
the
PC.

Also
called
Serial
Number.
You
can
get
it
from
Startup
Wizard
or
by
accessing
System
>
Version.
VMS 0 About

You
can
go
to
Home
>
SETTINGS
>
Systems
Config
to
modify
the
path.
Online
Devices:



0
Home Live
View(1) Device
Manager

Password:
Notes:
1 You
need
always
log
in
to
VMS
Client
for
saving
the
videos
into
the
Disk
of
your
PC.
Name CloudID IP/Port Protocol Group

Enter
the
password
you
set
for
the
DVR
system.
2 Select
D:/
to
save
the
videos
in
case
of
insufficient
disk
space
and
abnormal
situation
of
your
PC.
3 The
disk
of
PC
is
not
designed
for
surveillance
need
and
long-time
recording
may
cause
damage
to
your
disk.

IPV4
Search IPV6
Search Add Live
Video If
using
VMS
Client
to
record
videos
is
inevitable,
it's
advised
to
use
the
dedicated
server
and
hard
disk
for

All
Devices:



1 Online:



1

Name
HM245 f42833b3c2251f60
CloudID IP/Port
：34567
Version
V4.03.R11.0000020V.10001.032300.0000... Default
Group
Group Connect
Connected
Disk
Status Record
Status Connections
3
Operation
Please
click
Home
>
Live
View
to
view
the
live
videos
from
all
channels. surveillance.
VMS Home Live
View(1) Device
Manager
0 About

Auto
Adju Auto
Adju Devices

Video
Playback

2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 Filter
Default
Group
HeimVision
In
order
to
login
device,
modify
ip
automatically CAM01
CAM02

Screen
1 Screen
2
Manual
Add Add
Group Remove CAM03
CAM04
CAM05
Click
Home
>
Playback
to
check
all
the
videos
recorded.
CAM06
CAM07

Step
2:
CAM08

Check
the
box
before
the
channel(s)
you
prefer,
select
Type
of
the
video,
select
the
Begin
and
End
time,
then
click

CAM01 CAM02

Change
the
Login
Type
from
IP
to
CloudID
and
enter
the
required
information
on
the
interface
of
Add
Device.
Auto
Adju Auto
Adju

2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 Search
to
list
the
filtered
videos.
The
format
of
the
file
you
downloaded
is
H264
and
the
file
is
encrypted.
It
only
can
be
played
by
the
exclusive
media

Add
Device VMS 0
Screen
3 Screen
4
About
Home Playback Live
View(1) Device
Manager

Device Local
player
and
you
can
get
it
from
https://www.heimvision.com/download/cameras/player.exe.
2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8
Filter

Default
Group
Device
Name: HM245

CAM03 CAM04 CAM01

CAM02
Group: Default
Group VMS
CPU
State:
ALL
CPU
Stater:
0%
3%
CAM03
CAM04
Memory
State: 365MB View CAM05
CAM06
Login
Type: CloudID CAM07
CAM01 CAM02 CAM08

CloudID *
Click
to
select
a
screen
(the
selected
one
will
be
marked
with
the
white
border),
then
double
click
to
select
one
2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8 2 0 1 9 - 1 0 - 2 2
0 9 : 0 0 : 3 8

UserName: admin


channel
under
the
list
of
HeimVision,
the
live
video
from
the
channel
will
be
displayed
on
the
selected
screen.

Password:



For
example,
select
Screen
1
and
CAM02,
the
live
video
from
CAM02
will
be
displayed
on
Screen
1.
Protocol: XM CAM03 CAM04

*
Double
click
on
one
screen
to
show
the
channel
in
full-screen
mode,
double
click
again
to
exit
full-screen
mode. File Split
9

Device
name Channel
name Record
Type Begin
Time End
Time Record
Length Operation Type All

HM245 CAM01 MotionAlarm 2019-10-23,
00:00:00 2019-10-23,
00:04:28 11Seconds

701KB Begin 2019/10/23

0:00:00

HM245 CAM01 MotionAlarm 2019-10-23,
00:04:28 2019-10-23,
00:04:38 12Seconds

1.2MB End 2019/10/23

23:59:59
HM245 CAM01 MotionAlarm 2019-10-23,
00:04:38 2019-10-23,
00:09:51 12Seconds

1.3MB
HM245 CAM01 Regular 2019-10-23,
00:09:51 2019-10-23,
00:10:01 24Seconds

2.5MB Search

Save
And
Continue OK Cancel
Double
click
on
the
selected
video
files
to
play
the
video
or
select
one
video
file,
then
click








button
to
play
the
video.

35 support@heimvision.com support.uk@heimvision.com 36 37 support@heimvision.com support.uk@heimvision.com 38

TROUBLESHOOTING Q4.
How
can
I
connect
an
extra
camera
with
the
DVR
system
in
addition
to
the
4
cameras
in
the
package? Q8.
The
App
on
my
mobile
device
cannot
receive
snapshots
when
the
camera
detects
motion,
human
or
the
Q14.
Why
does
the
live
video
from
channels
loop
to
pop
up
on
the
full
screen?

*
HM245
DVR
system
supports
up
to
8
cameras
to
be
connected.
Please
contact
HeimVision
to
get
the
same
type








camera
gets
blocked,
etc.? *
Please
go
to
Main
Menu
>
System
>
Tour
to
verify
if
you
enabled
the
setting
of
Tour,
or
go
to
Main
Menu
>
Alarm

Q1.
The
DVR
system
boots
up
abnormally
or
reboots
automatically.



of
cameras
and
the
corresponding
cables. The
App
can
receive
the
snapshots
by
default
and
you
can
check
from
Alarm
Push/Alarm
of
the
App.


to
check
whether
you
enabled
Tour
function
of
certain
kind
of
alarm.
You
can
disable
it
to
exit
this
mode.
*
The
input
voltage
is
unstable
or
too
low.
Please
replace
the
power
supply,
then
try
again.
*
If
you
just
have
a
camera
in
hand,
please
follow
the
steps
below: *
Please
go
to
Main
Menu
>
Alarm
>
The
alarm
you'd
like
to
get
snapshots,
enable
the
option
of
Mobile
Reported.
*
The
hard
disk
is
damaged
or
the
cables
of
the
hard
disk
drive
are
broken.
Please
replace
the
hard
disk
drive
Q15.
How
can
I
do
if
the
color
of
the
live
video
is
abnormal?



For
the
camera
with
the
format
of
TVI/CVI/SVI/CVBS,
right
click
on
the
screen,
select
XVI&AHD
to
set
the
Signal
*
Please
go
to
Main
Menu
>
System
>
NetService
to
confirm
that
the
option
of
Mobile
Reported
is
enabled.



or
fix
the
cable. *
Please
right
click
on
the
main
screen,
then
select
Color
Setting
to
modify
the
color
setting
of
the
camera,
or




of
the
channel
to
Auto
or
the
corresponding
format
of
your
camera,
then
connect
the
camera
with
the
DVR

*
Please
disconnect
the
camera
with
the
DVR
to
verify
if
the
DVR
can
boot
up.
If
yes,
the
video
signal
of
the
Q9.
Why
does
the
App
remind
me
of
"Maximum
Video
Link"?


go
to
XVI
Control
to
modify
the
color
setting.




system.




camera
may
be
not
stable.
Please
replace
the
camera
or
the
corresponding
cables. *
For
remote
viewing,
such
as
from
App
or
PC
Client,
you
can
only
simultaneously
access
the
live
videos
from




For
an
IP
camera,
please
go
to
Main
Menu
>
System
>
Digital
>
ChannelType
to
check
the
box
of
the
fourth

*
This
DVR
system
is
set
to
perform
the
automated
maintenance
task
at
01:00
every
Tuesday
by
default,
thus
Q16.
The
interface
of
the
DVR
system
is
not
completely
displayed
on
the
monitor.



line,
then
go
back
to
the
main
screen
and
move
the
cursor
to
the
channel
you'd
like
to
connect
the
camera.



6
channels
at
most.
Please
close
the
unnecessary
channel.



it
will
reboot
automatically.
You
can
go
to
Main
Menu
>
Advanced
>
AutoMaintain
to
modify
the
reboot
time. *
This
is
likely
due
to
the
unmatchable
resolution
between
the
monitor
and
the
DVR
system.
You
can
go
to
Main




Click







in
the
center
of
the
screen
to
start
adding
the
camera.


If
the
issue
persists,
please
contact
HeimVision
Support
for
more
help. Q10.
Why
doesn't
the
PC
Client
watch
the
live
videos?


Menu
>
System
>
Display
to
change
the
resolution
of
the
DVR
to
match
the
monitor's,
or
Main
Menu
>

Q5.
The
image
from
the
camera
is
upside
down. *
Please
make
sure
that
your
PC
and
the
DVR
system
are
connected
to
the
same
router
and
verify
that
the



Advanced
>
Output
Adjust
to
reset
Left
Deflate/Right
Deflate
and
Black
vertical/Black
horizontal.
Q2.
How
should
I
do
if
I
forget
my
password?
*
Right
click
on
the
main
screen
and
click
XVI
Control,
then
check
the
box
before
Mirroring
or
Overturn
to
flip



Serial
Number(Cloud
ID)
and
password
you
entered
are
correct.
Please
click
Forgot
Password
when
logging
into
the
DVR
system. Q17.
How
can
I
record
a
video
with
sound?



the
image. *
Please
go
to
Main
Menu
>
System
>
NetService,
double
click
RTSP
and
check
the
box
to
enable
it.
*
The
system
will
ask
you
the
security
questions
you
set
in
the
Startup
Wizard,
please
enter
the
right
answer
To
enable
this
function,
please
follow
the
steps
below:




to
reset
your
password.

Q6.
What
should
I
do
if
it
runs
out
of
the
space
on
your
Hard
Disk
Drive? Q11.
How
to
set
a
privacy
zone? Step
1：

Please
go
to
Main
Menu
>
Advanced
>
Device
Info.
>
Audio
In
Channels
to
select
the
number
of

*
If
you
forget
the
answers,
click
Forget
Answers
to
enter
the
interface
of
Verification
Code.
Launch
XMEye
App,
*
The
DVR
system
is
set
to
loop
recording
by
default,
which
means
the
latest
videos
will
overwrite
the
old
videos
*
You
can
conceal
parts
of
the
image
from
the
live
view
to
protect
your
privacy.
The
part
you
selected
will
be
















channels
(up
to
4)
that
you
need
to
record
sound.




tap







>
FIND
PWD
on
an
Android
device
or
tap
Forgot
your
device
password?（on
the
interface
of



automatically
when
it
runs
out
of
the
space
on
the
Hard
Disk
Drive.


marked
as
a
black
block
regardless
of
the
channel
status.
You
can
go
to
Main
Menu
>
System
>
Display
>
Step
2:
Right
click
on
the
screen,
go
to
Main
Menu
>
System
>
Encode,
select
a
channel
and
check
all
boxes




Add
Device）
>
FIND
PWD
on
an
iOS
device
to
scan
the
QR
code
on
the
left
side
to
get
a
verification
code,
then



You
can
back
up
the
important
videos,
then
delete
the
videos
or
format
the
Hard
Disk
Drive.


Region
Cover
to
set
4
rectangular
areas
at
most
for
each
channel.














after
Video/Audio.
You
will
see
a










icon
on
the
Live
Video
of
the
selected
channel,
which
indicates
a




enter
it
into
the
box
on
the
interface
of
Verification
Code
to
reset
your
password.
However,
if
you
set
an
email















successful
setting.
If
you'd
like
to
set
for
more
channels,
just
repeat
this
step.

Q7.
Why
does
the
Hard
Disk
Drive
stop
saving
videos? Q12.
What
should
I
do
if
I
got
too
many
push
notifications
from
App?



to
get
the
verification
code
in
Startup
Wizard,
the
App
will
send
the
code
to
that
email.
You
need
to
get
it
from
Step
3:
Connect
an
external
Audio
Pickup
(not
supplied)
to
the
Audio
Input
of
the
DVR
and
the
power.




email,
then
enter
it
on
the
interface
of
Verification
Code. *
Please
go
to
Main
Menu
>
System
>
General
to
check
whether
the
Storage
Full
is
set
to
Stop
Record.
If
yes,
*
This
DVR
system
can
support
to
send
you
alerts
when
the
camera
detects
motion,
human,
face,
video
feed
loss,
Step
4:
Place
the
Audio
Pickup
near
the
camera
you
need
to
record
sound.
Please
ensure
that
the
camera

If
you
still
cannot
reset
your
password,
please
contact
HeimVision
Support.


the
Hard
Disk
Drive
will
not
save
the
videos
once
it
runs
out
of
space.


or
the
camera
gets
blocked.
You
can
go
to
Main
Menu
>
Alarm
to
disable
certain
kinds
of
alarms
to
reduce
alerts.













matches
the
channel
you
set
on
the
DVR.
*
Please
go
to
Main
Menu
>
Advanced
>
Storage
>
Hard
Disk
Drive
Partition
to
check
if
the
space
you
set
for




What's
more,
you
can
lower
the
Sensitivity,
set
the
Region
and
Period
to
reduce
alerts.
Q3.
How
long
can
a
Hard
Disk
Drive
record
for
this
DVR
system?



Record
Partition
runs
out.

Q13.
How
can
I
modify
the
time
stamp
and
channel
name
displayed
on
the
screen
when
playing
the
videos

*
There
are
4
AHD
cameras
connecting
to
this
DVR
system
by
default.
These
cameras
are
with
the
resolution
of
*
Please
do
not
set
the
Hard
Disk
Drive
as
Snapshot,
Read
only
or
Redundant.
Read/Write
setting
for
an
Hard












recorded?



1080P
and
variable
bitrate
which
depends
on
the
surveillance
scenes.
If
the
bitrate
is
around
2Mb/s,
the



Disk
Drive
is
the
right
choice.



corresponding
size
of
the
video
file
will
be
around
21G
per
day.
As
a
result,
a
Hard
Disk
Drive
with
the
capacity
*
You
can
go
to
Main
Menu
>
System
>
Display
to
select
the
channel
you'd
like
to
set,
then
enable
Time
Display

*
If
the
Hard
Disk
Drive
cannot
be
read,
is
damaged
or
is
not
formatted,
it
cannot
save
videos.



of
1T
may
record
around
12
days.


and
Channel
Title,
then
click
Set.
You
can
even
drag
them
to
your
desired
position
on
the
screen.

39 support@heimvision.com support.uk@heimvision.com 40 41 support@heimvision.com support.uk@heimvision.com 42

IC
STATEMENT CAUTION
This
device
complies
with
RSS247
of
Industry
Canada.
Cet
appareil
se
conforme
à
RSS247
de
Canada
d'Industrie.
RISK
OF
EXPLOSION
IF
BATTERY
IS
REPLACED
BY
AN
INCORRECT
TYPE.

This
device
complies
with
Industry
Canada
license-exempt
RSS
standard(s).
Operation
is
subject
to
the
following
DISPOSE
OF
USED
BATTERIES
ACCORDING
TO
THE
INSTRUCTIONS

two
conditions:

The
symbol
indicates
DC
voltage
(1)
this
device
may
not
cause
interference,
and

(2)
this
device
must
accept
any
interference,
including
interference
that
may
cause
undesired
operation
of
the
device.

RECYCLING






Appareils
radio
exempts
de
licence.
Son
fonctionnement
est
sujet
aux
deux
conditions
suivantes:







①
le
dispositif
ne
doit
pas
produire
de
brouillage
prejudiciable,
et
This
product
bears
the
selective
sorting
symbol
for
Waste
electrical
and
electronic
equipment
(WEEE).






②
ce
dispositif
doit
accepter
tout
brouillage
recu,
y
compris
un
brouillage
susceptible
de
provoquer
un
This
means
that
this
product
must
be
handled
pursuant
to
European
directive
2012/19/EU
in
order
to
be












fonctionnement
indesirable. recycled
or
dismantled
to
minimize
its
impact
on
the
environment.

The
device
must
not
be
co-located
or
operating
in
conjunction
with
any
other
antenna
or
transmitter. -

Reorient
or
relocate
the
receiving
antenna.
-

Increase
the
separation
between
the
equipment
and
receiver.
FCC
STATEMENT -

Connect
the
equipment
into
an
outlet
on
a
circuit
different
from
that
to
which
the
receiver
is
connected.
-

Consult
the
dealer
or
an
experienced
radio/TV
technician
for
help.
This
device
complies
with
Part
15
of
the
FCC
Rules.
Operation
is
subject
to
the
following
two
conditions:



(1)
This
device
may
not
cause
harmful
interference,
and
WARNING:

(2)
this
device
must
accept
any
interference
received,
including
interference
that
may
cause
undesired
operation. Any
changes
or
modifications
not
expressly
approved
by
the
party
responsible
forcompliance
could
void
the

user's
authority
to
operate
this
equipment.
NOTE：
This
equipment
has
been
tested
and
found
to
comply
with
the
limits
for
a
Class
B
digital
device,
pursuant
to

Part
15
of
the
FCC
Rules.
These
limits
are
designed
to
provide
reasonable
protection
against
harmful
interference

in
a
residential
installation.
This
equipment
generates
uses
and
can
radiate
radio
frequency
energy
and,
if
not

installed
and
used
in
accordance
with
the
instructions,
may
cause
harmful
interference
to
radio
communications.

However,
there
is
no
guarantee
that
interference
will
not
occur
in
a
particular
installation.
If
this
equipment
does

cause
harmful
interference
to
radio
or
television
reception,
which
can
be
determined
by
turning
the
equipment

off
and
on,
the
user
is
encouraged
to
try
to
correct
the
interference
by
one
of
the
following
measures:

43 support@heimvision.com support.uk@heimvision.com 44