Directorate of Urban Land Transport [DULT] RY ele] Viste Ulm UeN AGT Mile) ae 2016 eC One BMTC, TTMC,’B’BLOCK, 4TH.FLOOR, SHANTHINAGAR, KH ROAD, BANGALORESTL ICR a CRN eee Wace Lae LCFRU a ta CR Nee et Ra aly yest FOREWORD FROM THE COMMISIONER, URBAN LAND TRANSPORT & EX_OFFICIO PRINCIPAL SECRETARY, GOVERNMENT OF KARNATAKA Organizations cannot rest ow their laurels. Like individuals, they need to have “shifting” gooly to motwate them to work harder and to accomplish more. Organigationy need to be relevant; to-be innovative and to be able to deliver high-quality work ow w consistent basis. To reinwent oneself, one needy to be aware of the milestones achieved ow well aw lost opportunitiey and failures. To surf the big wave, you need courage, competence and aw understanding of the environment around you. DULT haw the advantage of having w working culture that ix neither fully government nor fully corporate. It enabley the organization to work with government stakeholdery and private: sector with full ease. Going forward, thiy w the quality the organization would like te nurture and be the bridge that comnecty all stakeholdery in urban transport for aw commow purpose. The organization iv young, with w mean age of 34 yeary and representy the aspirations and ambitiony of the young Indic, am India which iy not constrained by imitations, impatient with mediocrity and iv raring to show the world, ity mettle. It is however, too simplistic to believe that we have oll that iv needed to be aw organization of supreme excellence and innovation. There are miles to-go-before we reach that pinnacle. Let’y celebrate: the journey traversed sor for. Let’y also chalk out our planw for the promising future.STL ICR a CRN eee Wace Lae LCF Few words about the DULT The Directorate of Urban Land Transport (DULT) has been set up by the Government of Karnataka (GoK) under the Urban Development Department (UDD) with the objective to coordinate planning and implementation of Urban Transport projects and programs. Karnataka is the only state in India to have an exclusive Directorate of Urban Land Transport (DULT). The Directorate has been set up in 2007 by the State Government close on the heels of the National Urban Transport Policy (NUTP) coming into force, to coordinate the urban transport matters in the State. The Directorate is responsible for overseeing all the urban land transport initiatives in Urban/ Local Planning Areas of Karnataka and administering the State Urban Transport Fund (SUTF). For the first time qualified personnel trained in Urban ‘Transport Policy were inducted into the government system. Since its inception, the Directorate has implemented several initiatives including service level benchmarking in Bangalore; preparation of policies on parking; preparation of mobility plans for cities in Karnataka; feasibility studies for mass transit systems etc, It is also working in tandem with BBMP, the city corporation of Bangalore and other city corporations on Non-motorized Transport (NMT) initiatives. The Directorate is also spearheading the implementation of Bus Rapid Transit (BRT) system between the twin cities of Hubballi and Dharwad, Public Bicycle Sharing (PBS) System in Mysore and Cycle Day Initiative across Bangalore City as part of its awareness and community outreach initiatives to promote sustainable transportation.RU a ta CR Nee et Ra aly Mirror, mirror! On the wall! Are we the fairest of them all? Strategic Planning is a process where an organization | Strategie planning looks ahead and chalks out goals to be achieved-it defines the itself more intimately, warts and all; compares its present | performance to be measured. takes a close look at itself in an imaginary mirror; knows image with what it had envisioned for itself and then, sets for itself a transformational agenda with new or modified | Performance measurement goals and milestones. The process of strategic planning | looks back at what has been accomplished and provides the feedback that keeps the jes and inherent strengths and the external _— Strategic Plan on track. takes into consideration the organization's internal capabi environment in which it operates. Each feeds the other and together, they provide blueprint for organizations to guide and shape their destinies. This strategic plan document will guide the direction, jt is expected that this document programs and activities of DULT for the next five years. is reviewed every two years and changes, if necessary, are made in line with the need of the times.RU a ta CR Nee et Ra aly plest) VISION, MISSION & VALUES Our Vision To be known, nationally and internationally, as an organization with competence, commitment and creativity to plan, design and deliver sustainable mobility solutions for our cities and towns. Our Mission We are committed to serving the people of Karnataka by facilitating the implementation of efficient, sustainable and integrated transportation systems that enhance the State’s economic competitiveness and prosperity while preserving the quality of our environment and neighborhoods. Our Values: ACE IT! Accountability: To be individually and collectively responsible for the impact of our actions on resources, environment, the people we serve, and one another. Communication: To create a culture in which information is shared openly, clearly and timely-both internally and externally and to be proactive in words and actions. Excellence: To provide consistently high quality output of work, strive for the best outcome always and keep raising the bar. Integrity: To build trust and confidence in all our relationships through honesty and commitment, and the courage to do what is right. Teamwork: To work together towards a common purpose, and to complement and supplement each other's strengths and skills to achieve the organizational goals.STL ICR a CRN eee Wace Lae LCFyest} STL ICR a CRN eee Wace Lae LCF ueder 40 "Woo pure e1pU} JO “Mog usemieg quawayeys juiof $z0z uoIsiA Ul pepnjoul Wud + nunjeBuag ul suojeoo} gL UeY alow! 0} papueyxe ep ajaK9 + pajoidwoo nunshyy pue e1ojeBueg 405 eid J2ISE SLI + nunshw ul Sad Jo uo}}eyuaUIE|cLUt PSHEIS + ynoke7 HSH We pajeidtuio enyeniul yeons-uedo ysily + peysiiqeise ge} Surjjepow yodsuell « SLOZ CAAIHOV SANOLSATIN YOLVI a peystigeisa euoje6ueg asd JO} UPIA PUPHE + -oy9 fowjod Buptied + —_-peienlul senio 1002 uelcs)eoiy Sul “dn yas 4LNS + 6 10) SAND + e@ new 404 SLYGCHJOUda + doustom Siu - sueig Ayiqissesoy (uti) peos suonesodioo uoneas + Bun jelydueg. — AID. 9.40} SALLD + purrs Kep 2jo49 + SLUG 2101,8 + 7 ‘S1ua 201, « wes uequngng + OL0z: 800% @® slueqingns « SIMECH + Jo) payeniul Suda + Jo Auiqiseay-aid « Ponodde weld + ZLOZ-L10z, S1LYaGH e@ so vonewuauile|duu iac@®SURFING THE BIG WAVE — A Strategic Framework for Growth In the formative years of our existence, the focus was on achieving organizational growth; diversifying the project portfolio and building linkages with stakeholders within and outside the Government. Organizational Growth DULT functioned from 1,200 sq.ft of space in the fifth floor of the M.S. Building since its inception till 2013. It moved into a 14,000 sq.ft of larger and newer facility in the fourth floor of TMC, Shanthinagar on 20% March, 2013. The space has been designed to provide a comfortable working space for the staff; a central plaza which is the go-to place for office parties, workshops or for group activities; a pantry; multiple discussion rooms of varying sizes etc. In the year 2014 DULT took on lease 5,132 sq.ft of additional space in the third floor of the same building for setting up the Urban Design Studio and also to expand the space available for its ever-growing manpower. The redesigning of the space is going on. Further on, 2,602 sq.ft of space in the second floor has been take on lease for setting up Bangalore Transport Information Centre (BTIC). Till 2010, the organization had hardly four to nine transport planners and had depended mostly on services procured from consultants for taking up studies. Today, the organization has 23 transport planners/ urban planners/urban designers working on contract basis in addition to services of two assistant directors and one joint director procured on deputation from the Town and Country Planning department. The organization also has a joint director and an accounts officer to take care of administrative and accounts matters. The civil engineering wing has an assistant executive engineer on deputation from Public Works Department (PWD). ‘Securing a higher budget In 2010-11, the organization's total budget was Rs. 3.6 crores. In 2015-16, the DULT budget was Rs. 216 crores allocated under four heads of account including two which were created for meeting the expenditure under two externally-aided projects. The creation of SUTF (State Urban Transport Fund) in 2012 has provided DULT the opportunity to leverage the fund to promote introduction of public transport services in two-tier cities in a big way.STL ICR a CRN eee Wace Lae LCF 2016 In 2010, DULT had four interns. In 2015, the organization had already provided internship opportunity to 49 interns who came from various parts of the country. The demand was so high that the organization had to reject quite a few applications to be able to fulfill its training obligations. DULT has been able to put in place a HRD policy with well-defined compensation terms and conditions during 2015. A three-year contract policy for contract personnel was put in place a couple of years back. The current HRD policy document has built upon the existing policy to clarify ambiguous aspects and to lay down clear terms to govern compensation, medical benefits, leave benefits etc. The MAPA (mandatory annual performance appraisal) system has also been put in place in 2015. The MAPA envisages a regular mentoring mechanism. The internship handbook ensures that the DULT formulates a clear-cut programme and vision for training the interns, and exposes them to various dimensions of urban transport planning. 10SURFING THE BIG WAVE — A Strategic Framework for Growth Diversified project portfolio & In the last few years, DULT had built an in-house capability to deliver quality urban transport solutions to the stakeholders. Our stakeholder-clients include BMTC, BBMP, BTP, HDBRTSCO, NEKRTC, NWKRTC and many urban local bodies. % The organization has also expanded its focus from mobility plans and traffic management studies to planning for public transport, NMT and urban design. The State Urban Transport fund has been leveraged to promote DULT’s mandate. The Directorate is responsible for overall monitoring and supervision of Hubli - Dharwad Bus Rapid Transit Project (HD-BRTS) which is being implemented at a project cost of Rs. 692 crores. Hubli - Dharwad BRTS project is the first BRTS in Karnataka. The directorate is also preparing a Detailed Project Report (DPR) for the implementation of Bus Rapid Transit System in the selected corridor in Bangalore and development of suburban rail network connecting Bangalore to other cities in close proximity to Bangalore. 4% Some of our main projects are as follows: SUTF Assistance for Introduction of Public Transport System in cities of Karnataka. Assistance for construction of transit infrastructure in cities Implementation of Cycle Tracks in the neighborhood of Madivala Lake Bangalore Passenger Information for TTMCs in Bangalore Construction of Bus only Flyovers in Unkal lake and Navanagar at Hubli- Dharwad + Introduction of Midi Buses as feeder services in Bangalore Planning for sustainable mobility + Transit Oriented Development, Navanagar, Hubli-Dharwad + Comprehensive Mobility Plans (CMP) for 9 cities (Bidar, Bijapur, Chitradurga, Davengere, Hospet, Raichur, Shimoga, Tumkur & Udupi) + Comprehensive Traffic and Transportation Plan (CTTP) for 6 cities (Belgaum Bellary, Gulbarga, Hubli-Dharwad, Mangalore & Mysore) + Station accessibility plans (SAP) for metro stations * Providing technical assistance (preparation of DPR and tendering assistance) to Bruhat Bengaluru Mahanagara Palike (BBMP) for implementation of Parking Management System in Bengaluru. 1RU a ta CR Nee et Ra aly Public transit + Implementation of Bus Rapid Transit System (BRTS) in Bangalore & Hubli- Dharwad + Preparation of feasibility study and Detailed Project report for the implementation of Bangalore sub-urban rail project. + City bus service evaluation for cities and introduction of LITMUS-a tool for benchmarking public transit services. + Technical assistance for the Implementation of Bus Rapid Transit System (BRTS) in Hubli- Dharwad Non-motorized transport Communication and outreach through Cycle day and Open streets, Bangalore Providing technical assistance (preparation of DPR and tendering assistance and liaison with World Bank) for implementation of public bicycle sharing project in Mysuru * Preparation of DPR for implementation of cycle tacks near Madivala lake in Bangalore * Feasibility studies for cycle tracks in Bangalore Others + ITS master plan for Bengaluru and Mysuru + Mentorship of stakeholders in Tumakuru to implement pilot projects from CMP ‘The DULT has sourced external aid from World Bank for two first-of-their kind projects in Karnataka, Hubli-Dharwad BRTS project and the Public Bicycle sharing project, Mysore. In addition, the DULT has been instrumental in getting JICA to sponsor the preparation of ITS master plan for Bengaluru and Mysuru, A pilot project for the implementation of B-TIC (Bengaluru Traffic information centre) has been submitted to JICA for grant. Discussions were initiated with KW for assistance to the Bengaluru BRTS project. Ability to take up a variety of tasks including those requiring high-end simulation and GIS ‘The Directorate has been able to enhance its technical capabilities of using variety of tools like CUBE, ArcGIS, VISSIM (micro-simulation) etc. in planning for and providing solutions to urban transport issues. The Directorate has procured necessary high-end systems and software for setting up a transport modeling lab, and has recruited two GIS personnel. Exposure and training sessions ensured that many of its staff has become familiar with the use of the above-mentioned tools. 2STL ICR a CRN eee Wace Lae LCF Building linkages with stakeholders Collaboration with external agencies Surveys and studies conducted in collaboration with various educational institutions for various in-house projects * Partnership with Community Partners to conduct Cycle Day in various neighborhoods across Bangalore * Collaboration with Embarq, CiSTUP (Capacity Building, assistance with preparation of TORs) 4% Monsoon studio-in collaboration with colleges of architecture 4 Transport Modelling Workshop (2012) 4 BRTS Workshop (2010) ‘Transit Oriented Development Plan Workshop for Hubli-Dharwad (2012) * Capacity Building Programme Workshop on Sustainable Urban Transport (22"4 to 26% July, 2013) * Workshop on Bangalore Suburban Rail Project: Potentials for Innovative Financing and Planning Strategies (9t" October, 2013) 4 Workshop on Sustainable Mobility - Planning Infrastructure for Safe Cycling (26% - 28% June 2014) & Workshop on Sustainable Urban Transport- Sharing of Best Practices between Karnataka and Sweden (22 September 2014) * Seminar on Doubling PT Share with Special focus on IT Solutions for Public ‘Transport (7"* May 2015) & Workshop on Innovative Transit Financing and Sustainable Transport Planning (28% and 29" May 2015) 4 Workshop on Comprehensive Mobility Plans (11" to 19 August, 2015) 13STL ICR a CRN eee Wace Lae LCF ss, guidelines and toolkits & Parking policy for Bengaluru and other cities * Planning and implementation of pedestrian infrastructure Road safety audit toolkit Technical assistance to stakeholders * Evaluation of city bus services in the cities and towns of for KSRTC, NWKRTC and NEKRTC ® LITMUS scale assessment of public transport facilities in Bengaluru for BMTC. * Traffic impact studies for six BMTC’s TTMCs & Project monitoring, preparation of ToRs, verification of BoQ, coordination with other agencies etc. and other technical assistance for Hubli-Dharwad BRTS Company limited 4 Mentorship to municipalities and other agencies to implement CMP proposals 14STL ICR a CRN eee Wace Lae LCF Our vision for future-Vision 2020 Becoming 70 + The Directorate aims to expand its technical manpower to 50+ by 2018 and 70+ by 2020 so that it could provide technical services to stakeholders across the State. The focus would be on recruiting technical personnel with 5-10 years of experience. It is also proposed to build in-house capacity in ITS by recruiting people with background in Information Technology. Communication and outreach will be further strengthened by getting on board individuals with necessary skills, including those required to manage social media, The DULT will also strengthen its capacity to handle or handhold projects taken up on Public-Private Partnership basis. The organizational structure would be restructured to create the following nine verticals: IT, ITS and GIS & Procurement (in association with Admin section), management and maintenance of office hardware and software. * Management of e-office, Local area network, internet and KSWAN. & Maintain DULT website and e-mail. 4 Assessing the requirement of new software, development of new applications etc. * GIS planning, and provision of GIS and AutoCAD services to other verticals. 4% Introduction of latest technologies. 4 Planning and monitoring of ITS initiatives of the department and its stakeholders in association with Urban Transport wing ‘& Capacity building ‘Communications and Public outreach * Planning and facilitation of cycle day and other open streets events as anchor for Bengaluru/Karnataka Coalition for Open streets. Working with community partners for advocacy of public transport, Non- 15STL ICR a CRN eee Wace Lae LCF motorized transport and sustainable urban transport practices. * Facilitating community interactions for feedback on DULT projects in association with other verticals. Media management including management of social media. & Preparation of DULT newsletters and annual report. * Content management of DULT website. Land use and urban planning 4 Working in close association with urban development authorities and Directorate of town and country planning for planning for land use-transport integration in master plans. ‘4% Scrutinizing the approved master plans and making suggestions for inclusion of strategies to promote sustainable urban transport. & Preparation of urban transport chapter with appropriate strategies for inclusion in master plans under preparation. & Identification of best practices from elsewhere for adoption. 4 Working in association with other verticals for improved accessibility to public transport through development of appropriate control regulations for travel demand management measures as well as measures to bring about multi-modal integration and improved last-mile connectivity. Integration of comprehensive mobility plans with master plans. & Capacity building 16STL ICR a CRN eee Wace Lae LCF Urban transport, that would include the following sub-streams: ‘Traffic and transportation 4 Trafficand transportation studies. & Preparation of transport policies, guidelines and action plans etc. ® Planning and monitoring of ITS initiatives of the department and its stakeholders in association with IT, ITS and GIS wing. Freight and logistics solutions. & Management of transport modelling lab. & Management of Interns training. Public transport ® Technical assistance to the Hubli-Dharwad BRTS Company limited. ‘Planning for mass transit and augmentation of public transport. * Planning for improves accessibility and inter-modal integration. & Monitoring of projects assisted by DULT. & Capacity building Non-motorized transport Planning for better pedestrian and cycling infrastructure. & Monitoring of projects assisted by DULT. * Capacity building Urban design * City Scope (Dult urban design lab) and its projects and programmes. & Organization of Monsoon Studio every year. 4 Administering urban transit and design fellowships. © Managing urban design studi 7STL ICR a CRN eee Wace Lae LCF Urban transport financing Financing urban transport projects under SUTF * Estal iment of PPP cell & Planning for projects on PPP basis 4 Technical assistance for PPP projects ® Sourcing finance from various agencies including GOI. GOK, World Bank etc. 4 IRMA for selected projects Civil engineering 4 Preparation of BoQ for DULT projects ® Verification of BoQ submitted by stakeholders for DULT assistance * Inspection of works etc. Human resource development, office administration and accounts Routine office administration Procurement of furniture and equipments, and safeguarding & Recruitment of transport planners and other staff 4 Administering MAPA * Capacity building workshops in association with other verticals Accounts and audit matters including preparation of budgets, responses to audit queries ete. Data, Research and Innovation 4 Conducting research into issues and problems concerning urban transport with focus on using latest technologies and processes & Running an internal ‘Innovation Lab’ Collaboration with academic and Research and development institutions Managing the DULT Ph.Ds programme Setting up an urban transport database. & Use of big data analytics for analysis of transportation data, 18STL ICR a CRN eee Wace Lae LCF Each of the first nine verticals would be anchored by a senior transport planner/associate technical lead/technical lead. However, the groups would be porous, and transport planners may be assigned projects falling within more than one vertical or sometimes, a project may have components falling under more than one vertical. The verticals would be grouped under assistant director and above rank officers as follows: ‘Though the Directorate is a planning organization, the success of its plans can be gauged only if they are implemented. The organization's capability to convince the stakeholders and persuade them to put its plans into implementation is crucial for its success. The organization will aim to ensure that a minimum of 75% of its plans and recommendations get implemented. 19SU a ChaCha ere act Pon The Directorate will implement e-office application and would strive to migrate a significant portion of its work to the electronic platform, An online project management system would be put in place to facilitate better management, monitoring and performance appraisal. A database application will be put in place to compile, validate and analyze urban transport related data of the State. Bengaluru traffic information center will be made operational. An innovation lab would be established in DULT to encourage the DULT personnel to come up with out-of-box ideas for solving urban transport and other related challenges. Atleast one innovative concept or solution would be implemented every year. DULT would also explore opportunities to work with start-ups in urban transport space. Creating an agile work space to promote exchange of ideas, collaborative working and collective problem solving would be on top of the agenda for future. The DULT will focus on further strengthening the capacities and capabilities of its staff by exposing them to new and emerging technologies and also best practices from elsewhere. Capacity building of stakeholders will also be a priority. DULT will attempt to forge stronger linkages with communities, academic institutions and industry bodies. 20SURFING THE BIG WAVE — A Strategic Framework for Growth PAT) Project Targets for the Future Target Target SNo Description 2016-18 (per year) | 2019-20 (per year) 1 Communications & Outreach - Open Street events (Cycle Day, Neighborhood 40+ 50+ open street event, etc.) ~ DULT Newsletter i 2 ~ Annual Report 1 1 - Formation of BCOS Yes 2, | Land use and Urban Planning ~ Integration of land use and transport planning 2(1-city 2(1-city corporation, 1-II/IIl | | corporation, 1 - Tier cities) U/II1 Tier cities) 3. | Urban Transport - Traffic and Transportation - Mobility Plan for cities 2 plans 3 plans = Inter-modal Integration Project 2 projects, 2 projects ~ Technical assistance to Ii Tier & Ill Tier 4 aities 6 cities cities Public Transport - One Mass Transit Project 1 project - Non-motorized Transport - Bicycle Master Plan Leity Leity ~ Neighborhood Cycle Track Master Plan & handhold implementation 2 plans 3 plans 4_| Urban Design - Monsoon studio (workshop) 1 1 ~ Guest lectures by eminent Urban Designers & a Architects Fellowship programme 3 fellows Fellows ~ Urban Design Competition ‘T competition 2 competitions 5. | Urban Transport Financing - Tier II/III cities to be supported with SUTF for 6 8 implementation of sustainable transport projects 6. | Data, Research and Innovation - Innovative projects 1 1 21STL ICR a CRN eee Wace Lae LCF 22