Service'Cloud'Customers'to'Reference

!1/21/2016!10:33!AM

Filtered!By:
!!! Show:!All!accounts
!!! Cloud!equals!Service!Cloud!
!!! AND!Sharing!Restrictions!equals!Approved!for!External!Use!4!OK!to!Mention!Customer!Name!
!!! Industry.:!Industry.!4!Sorted!ascending
Account'Name'(Local) Sector. Customer'Story:'Title Multi>Cloud'Detail Features Story'Themes
Industry.:'Arts!&!Entertainment'(1'record)

GTECH!COLOMBIA 4 Service!Cloud:!GTECH!Colombia Service!Cloud Mobile;!Pages;!Profiles Integration

Industry.:'Automotive'(9'records)

Nissan!North!America!(NNA) 4 Service!Cloud:!Nissan!North!America ExactTarget!Marketing!Cloud;!Platform;!Service!Cloud Custom!apps;!Custom!objects;!Radian6 4

Honda!Australia!Motorcycle!&!Power!Equipment!Pty!Ltd 4 Honda!Australia:!inconsistent!customer!data!to!highly! Service!Cloud Email!&!productivity;!Marketing!&!leads 4
effective!CRM
Nissan!North!America!(NNA) 4 DF12!Story:!Nissan!Focuses!on!Customer!Care!and!Creating! Sales!Cloud;!Service!Cloud Accounts!&!contacts;!Call!center;!Case!management B2C;!Integration
Customers!for!Life
DealerTrack 4 DealerTrack!Improves!Customer!Service!with!Service!Cloud Service!Cloud 4 Partner!Success
LeasePlan!Corporation 4 GSI/!SI!Success:!LeasePlan!Rolls!Out!Service!Cloud!Solution!in!5! Service!Cloud 4 Competitive!Win
Weeks
COMERCIAL!MERCEDES!BENZ!SA Dealers Service!Cloud!Win:!Mercedes!Benz!Daimler!Spain Service!Cloud 4 4
Touring!Club!Schweiz!ADM201!Private!Class 4 Service!Cloud!Win!Vs!SAP:!TCS Marketing!Cloud;!Sales!Cloud;!Service!Cloud 4 Competitive!Win
D'Ieteren!Retail,!Volkswagen!Utilitaires!Import,!P 4 Service!Cloud!Win:!D'Ieteren Service!Cloud 4 4
Cars.com 4 Service!Cloud:!Carfax Service!Cloud 4 B2C;!Competitive!Swap;!Partner!Success
Industry.:'Business!Services'(1'record)

Jigsaw!Systems!Ltd 4 Service!Cloud:!Jigsaw24 Platform;!Sales!Cloud;!Service!Cloud 4 4

Industry.:'Communications'(2'records)

Allied!Dispatch!Solutions 4 Service!Cloud:!Allied!Dispatch!Solutions Service!Cloud 4 4

BICS 4 Service!Cloud:!BICS Service!Cloud 4 4
Industry.:'Consumer!Products'(1'record)

Jarden!Consumer!Solutions 4 GSI/SI!Success:!Bluewolf!–!Jarden Service!Cloud 4 Partner!Success

Industry.:'Energy!&!Utilities'(5'records)

eLynx!Technologies 4 GSI/SI!Success:!eLynx!Increases!Efficiency!with!Service!Cloud Service!Cloud 4 Partner!Success

E.On!Produzione!SpA 4 DF14!Story:!Placing!Customers!at!the!Center!of!Your!Universe Service!Cloud 4 Partner!Success;!Global!Rollout;!Integration
Hexagon!Metrology,!Inc. 4 Service!Cloud:!Centrica!4!British!Gas Service!Cloud 4 Competitive!Swap
One!Roof!Energy 4 Service!Cloud:!OneRoof!Energy Service!Cloud Salesforce1 4
Schneider!Electric!SAS!(Global!HQ) 4 EBU!Sales!Cloud!External!Slide:!Schneider!Electric!Deploys! Platform;!Sales!Cloud;!Service!Cloud Accounts!&!contacts;!Analytics!&!forecasting;!AppExchange;! Competitive!Win;!Competitive!Swap;!Partner!Success;!Premier!
Salesforce!to!19K Call!center;!Case!management;!Chatter;!Content!library;! Support!Success;!Salesforce!Services!Success;!ROI/TCO;!Fast!
Contracts!&!Entitlements;!CTI/!Telephony;!Custom!apps;! Implementation;!Global!Rollout;!High!Data!Volume;!
Custom!objects;!Email!&!productivity;!Feeds;!Field!Service;! Integration;!Sales!Rep!Productivity;!Merge!Multiple!SFDC!Orgs;!
Genius;!Groups;!Ideas;!Knowledge;!Marketing!&!leads;!Mobile;! Salesforce.com!Use!Case;!Video!Testimonial;!Service!Cloud:!20!
Multicurrency;!Multilingual;!Offline;!Opportunities!&!quotes;! Stories/20!Days;!CSM!Business!Case!Success;!SE!Malky
Pages!(Programmable!UI/VF);!Partner!portal;!Premier!Success;!
Profiles;!Programmable!logic!(Force.com!code);!Real4time!
integration!(Force.com!API);!Salesforce.com!Consulting;!
Sandbox;!Search;!Security!&!sharing;!Service!Cloud!Console;!
Social!apps;!Solutions;!Status!updates;!Training!&!Certification

Industry.:'Financial!Services'(25'records)

Capital!One!4!ShareBuilder!401k!Sales Banking ShareBuilder!Review Service!Cloud 4 4

Confused.com Insurance!Brokers!and!Agencies Service!Cloud:!Confused.com Service!Cloud 4 4
GWL&A_Connect!4!main!Org Insurance!Carriers GSI/SI!Success:!EDL!Consulting!Streamlines!Case!Resolution!for! Service!Cloud 4 Partner!Success
Great4West
Mutuelle!Generale/TAORES Insurance!Carriers Mutuelle!Generale:!3.9M€!TCV!deal Service!Cloud Accounts!&!contacts;!Analytics!&!forecasting;!AppExchange;! 4
Call!center;!Case!management;!Chatter;!Content!library;!
Contracts!&!Entitlements;!CTI/!Telephony;!Custom!apps;!Email!
&!productivity;!Knowledge;!Marketing!&!leads;!Mobile;!
Opportunities!&!quotes;!Premier!Success;!Programmable!logic!
(Force.com!code);!Real4time!integration!(Force.com!API);!
Sandbox;!Search;!Security!&!sharing;!Service!Cloud!Console;!
Visual!Process!Manager
Green!Dot!Corporation* 4 Service!Cloud:!Green!Dot Service!Cloud 4 B2C
CC!Investment!Group FinServ!4!Other CCIG!boosts!productivity!by!at!least!50%!with!Salesforce! Service!Cloud 4 Partner!Success;!Fast!Implementation
Platform
21st!Century!Insurance!Org Insurance!Carriers 21st!Century!Modernize!their!quoting!system!(live!soon) Service!Cloud 4 4
Sun!Life!Hong!Kong!Limited Insurance!Carriers Sun!Life!Financial!4!Professional!Services!Success!Story Service!Cloud Pages!(Programmable!UI/VF);!Programmable!logic!(Force.com! Salesforce!Services!Success
code)
SegurCaixa!Adeslas,!S.A.!de!Seguros!y!Reaseguros Insurance!Carriers Service!Cloud!Win:!SegurCaixa!Adeslas Service!Cloud 4 B2C;!Partner!Success;!High!Data!Volume
Yaap!Digital!Services 4 Service!Cloud!Win:!Yaap Service!Cloud 4 4
Allianz!Insurance 4 Service!Cloud!Win!Vs!Oracle!On!Demand:!Allianz!Insurance!UK Platform;!Sales!Cloud;!Service!Cloud 4 Competitive!Win

Al!Rayan!Bank 4 Service!Cloud!Win!Vs!MSft:!Islamic!Bank!of!Britain Service!Cloud 4 Competitive!Win

Nationale4Nederlanden!Levensverzekering!Mij.!N.V. 4 Service!Cloud!Win:!Nationale!Nederlanden!(ING!insurrances) Service!Cloud 4 Competitive!Win
! 4 Salesforce Customer! Service!Cloud 4 4
Portal !

25
AXA!France!GIE 4 Siebel!replacement!at!Axa!France!Services Service!Cloud Case!management Competitive!Swap
AIG!4!Global!Human!Resources 4 GSI/SI!Success:!AIG!Rolls!Out!Global!Employee!Helpdesk!with! Community!Cloud;!Service!Cloud 4 Partner!Success
Service!Cloud
GE!Capital 4 GSI/SI!Success:!GE!Capital!India!implements!Service!Cloud Platform;!Service!Cloud 4 Partner!Success
Lexmark 4 Service!Cloud:!Lexmark Chatter;!Data.com;!Service!Cloud 4 4
TransUnion!LLC!BM FinServ!4!Other Former!Showcase!Story:!TransUnion Service!Cloud Analytics!&!forecasting;!AppExchange;!CTI/Telephony 4
Bank!of!America!4!Commercial!Banking!GTS Banking DF12!Story:!Bank!of!America!Transforms!Customer!Service!in! Service!Cloud Case!management;!Customer!Portal Fast!Implementation
120!days
Bank!of!America!4!Short!Sales!&!Credit!Loss!Mitigation Banking Bank!of!America!Responds!at!First!Tweet!with!Service!Cloud!+! Service!Cloud Social!(Facebook!&!Twitter) Social!Media!Success
Radian6
Zecco FinServ!4!Other Zecco!Delivers!Superior!Multi4Channel!Support!on!Salesforce Platform;!Service!Cloud 4 4
OIEA FinServ!4!Other SEC!Improves!Service!to!Investors!with!Investment!Fraud! Service!Cloud 4 4
Solution
First!Data!Corporation* 4 Service!Cloud:!First!Data Chatter;!Sales!Cloud;!Service!Cloud Accounts!&!contacts;!Analytics!&!forecasting;!Answers;!Call! 4
center;!Case!management;!Chat;!Chatter;!Chatter!API;!Cloud!
scheduler;!Content!library;!Contracts!&!Entitlements;!CTI/!
Telephony;!Email!&!productivity;!Feeds;!Service!Cloud!Console

4 Service!Cloud 4 4
Industry.:'Food!Service'(1'record)

Chipotle 4 Service!Cloud:!Chipotle!Mexican!Grill Service!Cloud 4 B2C

Industry.:'Healthcare'(11'records)

Healthplus!Of!Michigan!Hmo4Flint Health!Plans GSI/SI!Success:!Revolutionizing!Customer!Service!at!HealthPlus Service!Cloud 4 Partner!Success

Baxter!Canada 4 GSI/SI!Success:!Baxter!Improves!Customer!Service!with!B2B!&! Service!Cloud Accounts!&!contacts;!Call!center;!Case!management;!CTI/! Partner!Success;!Integration

B2C!Call!Center Telephony;!Custom!apps;!Customer!Portal;!Custom!objects;!
Partner!portal;!Profiles
Philips!HT!4!Invivo 4 GSI/!SI!Success:!Invivo!Gains!Consistency!with!Service!Cloud Service!Cloud 4 Competitive!Swap;!Partner!Success
MDVIP,!Inc. Providers MDVIP!Success!Story Service!Cloud Real4time!integration!(Force.com!API);!Security!&!sharing 4
https://na1.salesforce.com/0013000000Lj8iB 4 GSI/SI!Success:!Salesforce!Streamlines!Operations!For!Mars Service!Cloud 4 Partner!Success
Janssen!Pharmaceutica!EMEA 4 Janssen!Delivers!a!Compliant!Global!Call!Center Service!Cloud 4 4
Health!Leads 4 Service!Cloud:!Health!Leads Service!Cloud 4 4
Baylor!Scott!&!White!PRM!Org Providers CRM!and!Data!Integration!–!A!Case!Study!from!Scott!&!White! Service!Cloud Marketing!&!leads 4
Healthcare
Jdrf 4 GSI/SI!Success:!JDRF!online!diabetes!support!community Service!Cloud 4 Partner!Success;!Salesforce!Services!Success
HCSC 4 GSI/SI!Success:!HCSC!Delivers!a!Sales!Driven!Service!Center Service!Cloud 4 Partner!Success
ABSG!Corp!IT!CRM!org 4 Service!Cloud:!AmerisourceBergen Chatter;!Platform;!Sales!Cloud;!Service!Cloud 4 4
Industry.:'Higher!Education'(2'records)

Campuseai,!Inc. 4 Service!Cloud:!Service!Cloud!Supports!Exponential!Growth!at! Chatter;!Community!Cloud;!Service!Cloud 4 Competitive!Win

Campus!EAI
! 4 Customer! Service!Cloud 4 4
Portal
Industry.:'High!Tech'(36'records)

LogMeIn!4!ISV!Edition Software Service!Cloud:!LogMeIn Sales!Cloud;!Service!Cloud AppExchange;!Ideas 4

Sonus!Networks,!Inc. Hardware/Manufacturing Service!Cloud:!Sonus!Networks Community!Cloud;!Platform;!Sales!Cloud;!Service!Cloud 4 Competitive!Swap;!Fast!Implementation
For!thier!end!client41 4 Service!Cloud:!Microland Service!Cloud Case!management Competitive!Win;!ROI/TCO;!Fast!Implementation
Alert!Logic,!Inc. Hardware/Manufacturing Service!Cloud:!Alert!Logic Marketing!Cloud;!Sales!Cloud;!Service!Cloud Analytics!&!forecasting;!Call!center;!Case!management;!CTI/! 4
Telephony;!Customer!Portal;!Custom!objects;!Partner!portal;!
Solutions
AVG!Technologies!Czech 4 Service!Cloud:!AVG Service!Cloud Call!center;!Case!management;!CTI/!Telephony;!Custom!apps;! 4
Database!customization
Taleo!Corporation!AC4000146252 4 Service!Cloud:!Taleo Sales!Cloud;!Service!Cloud Analytics!&!forecasting;!AppExchange;!Customer!Portal;! High!Data!Volume;!Integration;!Training!Success
Training!&!Certification
HP!Inc!4!PPS!Careforce 4 GSI/SI!Success:!Deloitte!4!HP Service!Cloud 4 Partner!Success
QlikTech!UK!Limited 4 Qliktech!to!deploy!State!of!the!Art!Service!Cloud!deployment! Service!Cloud Call!center;!Case!management;!Chat;!Service!Cloud!Console Dreamforce!Success
in!2011
eVault Hardware/Manufacturing GSI/SI!Success:!eVault's!Standardizes!Case!Mgmt!Processes! Service!Cloud Accounts!&!contacts;!Case!management;!Customer!Portal;! Partner!Success
with!Service!Cloud Partner!portal
https://org62.my.salesforce.com/001000000000GDp?srPos=2 Software GSI/SI!Success:!Keynote's!Robust!Customer!Portal Service!Cloud Case!management;!Customer!Portal;!Knowledge;!Site.com Partner!Success
4&srKp=003
VIP.Domain.com Software GSI/SI!Success:!Dotster!Implements!Service!Cloud!&! Service!Cloud Case!management;!Customer!Portal;!Knowledge;!Service! Partner!Success
Knowledge!for!Portal!Users Cloud!Console
MSC Software GSI/SI!Succes:!MSC!Replaces!Siebel!for!Service!Cloud Service!Cloud Case!management;!Customer!Portal;!Knowledge Partner!Success
Lorraine!Robbins 4 Service!Cloud:!Lorraine!Robbins Sales!Cloud;!Service!Cloud 4 4
NCR Hardware/Manufacturing GSI/SI!Success:!NCR!Transforms!their!Business!with!Service! Service!Cloud AppExchange;!Chat;!Customer!Portal;!Knowledge;!Mobile;! Partner!Success
Cloud Partner!portal;!Site.com
Renovo!Software Software GSI/SI!Success:!Renovo!Software!Keeps!Support!Processes!In4 Service!Cloud 4 Partner!Success
Line!w/!Service!Cloud
iContact!Corporation!****!MAIN Software Service!Cloud:!iContact ExactTarget!Marketing!Cloud;!Platform;!Sales!Cloud;!Service! Accounts!&!contacts;!Analytics!&!forecasting;!AppExchange;! 4
Cloud Call!center;!Case!management;!Chat;!Chatter;!Chatter!API;!
CTI/!Telephony;!Customer!Portal;!Knowledge;!Sandbox;!
Service!Cloud!Console;!Site.com;!Social!(Facebook!&!Twitter)
Kabam,!Inc. Software GSI/SI!Success:!Kabam!supports!20M!customers!on!Service! Service!Cloud 4 Competitive!Win;!Competitive!Swap;!Partner!Success
Cloud
Akamai Software GSI/SI!Success:!Appirio!4!Akamai Service!Cloud 4 Partner!Success
Kyocera!International,!Inc. Semiconductors GSI/SI!Success:!Cloud!Sherpas!Increases!Productivity!for! Service!Cloud 4 Partner!Success
Kyocera
ngmoco,!LLC 4 Service!Cloud:!Ngmoco!empowered!with!Service!Cloud Service!Cloud Case!management;!Email!&!productivity;!Knowledge;!Mobile;! 4
Site.com
4 Customer! Service!Cloud 4 4
Portal !

Cradlepoint,!Inc. Hardware/Manufacturing Service!Cloud:!Cradlepoint Chatter;!Community!Cloud;!Data.com;!Sales!Cloud;!Service! Call!center;!Chat;!Contracts!&!Entitlements;!CTI/!Telephony;! 4

Cloud Customer!Portal;!Jigsaw!Clean;!Jigsaw!Prospect;!Knowledge;!
Service!Cloud!Console
Navinet,!Inc. 4 GSI/SI!Success:!NaviNet Service!Cloud Partner!portal 4
Plantronics,!Inc. 4 GSI/SI!Success:!Plantronics!Global!Customer!Support Service!Cloud Custom!apps;!Radian6 Partner!Success
Perceptive!Software 4 GSI/SI!Success:!Perceptive!Software!uses!Support!Portal!for! Service!Cloud 4 Partner!Success
6000+!Users
DocuSign,!Inc. 4 Service!Cloud:!DocuSign Sales!Cloud;!Service!Cloud 4 4
Symantec!(MAIN) Software Service!Cloud:!Symantec Sales!Cloud;!Service!Cloud 4 4
Navis,!LLC Software Service!Cloud:!Navis Community!Cloud;!Service!Cloud 4 4
Pressmart!Media!Ltd 4 Service!Cloud:!Pressmart!Media Sales!Cloud;!Service!Cloud 4 Partner!Success;!Fast!Implementation;!Salesforce.com!Use!
Case
Acceleration 4 Service!Cloud:!Acceleration Service!Cloud 4 4
Phoenix!Technologies 4 Phoenix!Achieves!3604Degree!View!of!its!Customers Service!Cloud 4 Competitive!Swap;!ROI/TCO;!Global!Rollout
Extreme!Networks!(formerly!Enterasys) 4 Article:!Enterasys!and!the!Social!Service!Machine!Built!on! Service!Cloud 4 ROI/TCO
Salesforce
Astaro 4 Service!Cloud:!Astaro Service!Cloud 4 ROI/TCO
[*r6d!4!cf]!Merge!Healthcare!(formerly!AMICAS) 4 Amicas!Improves!Case!Resolution!Time!Over!60% Service!Cloud AppExchange ROI/TCO
Rosetta!Stone!Ltd.4!Service!Cloud!Org Software GSI/SI!Success:!Rosetta!Stone!Unlocks!Service!Cloud! Platform;!Sales!Cloud;!Service!Cloud Accounts!&!contacts;!Call!center;!Case!management;! B2C;!Competitive!Win;!Competitive!Swap;!Partner!Success;!
Functionality Contracts!&!Entitlements;!Customer!Portal;!Email!&! Fast!Implementation;!Global!Rollout
productivity;!Knowledge;!Multilingual
4 Service!Cloud 4 4
Industry.:'Life!Sciences'(5'records)

Allscripts!Healthcare,!LLC 4 Service!Cloud:!Allscripts Service!Cloud 4 4

Philips!HT!4!MVS!Infoview!Service/Support Medical!Devices GSI/SI!Success:!Philips!Improves!Customer!Interactions!with! Service!Cloud Chatter;!CTI/!Telephony Partner!Success;!Integration
Service!Cloud
Topcon!America Diagnostics DF14!Story:!!!!A!Comprehensive!Framework!for!Compliance,! Platform;!Service!Cloud 4 High!Data!Volume;!Integration
Built!on!Force.com
4 Force.co Service!Cloud 4 4
m !
EAI

Dupont Medical!Devices Service!Cloud:!Dupont Service!Cloud 4 4

Industry.:'Manufacturing'(22'records)

Stanley!Black!&!Decker 4 DF12!Story:!Stanley!Black!and!Decker!Reveals!Social!Service! Chatter;!Service!Cloud Call!center;!Case!management;!Chatter;!Customer!Portal;! Partner!Success;!Sales!Rep!Productivity;!Social!Media!Success

Strategy Social!(Facebook!&!Twitter)
A.!O.!Smith!Corporation 4 GSI/SI!Succes:!Astadia!brings!Service!Cloud!success!to!AO! Service!Cloud 4 4
Smith
McKinley!Elevator 4 ISV!Success:!ServiceMax!Helps!McKinley!Drive!Revenue!for! Service!Cloud 4 ISV!Success
Field!Service!Org
Cloud!Testing!Service 4 ・ Service!Cloud 4 4
Service!Cloud
Honeywell!International!Inc.!/!Automation!and!Control! 4 GSI/SI!Success:!Honeywell!ECC!Increases!Agent!Productivity! Service!Cloud Accounts!&!contacts;!Call!center;!Case!management;! Partner!Success;!Sales!Rep!Productivity
Solutions!Inc with!Service!Cloud Knowledge
4 Partner! Service!Cloud 4 4
Portal

Arco!Pharmaceutical,Puritan'S!Pride,Starlen!Labs!D 4 GSI/SI!Success:!NBTY!Transforms!Customer!Experience!with! Service!Cloud Analytics!&!forecasting;!AppExchange Partner!Success;!Integration

Service!Cloud
TE!Connectivity!4!Central 4 GSI/SI!Success:!TE!Connectivity!Moves!to!Service!Cloud Service!Cloud Chat;!Chatter;!Knowledge Competitive!Win;!Competitive!Swap;!Partner!Success
Yamaha!Corporation!of!America 4 GSI/SI!Success:!Deloitte!Transforms!Yamaha!with!the!Service! Service!Cloud Call!center;!Case!management;!Chatter Partner!Success;!Sales!Rep!Productivity
Cloud
Topcon 4 Deal!Win:!Multi4Language!Service!Wins!the!Day!at!Topcon! Service!Cloud Case!management;!Knowledge;!Multicurrency;!Multilingual;! 4
Positioning!Systems Service!Cloud!Console
Coca4Cola!Enterprises!(CCE) 4 Service!Cloud:!Coca!Cola Service!Cloud 4 4
Emtek!Products!Inc 4 GSI/SI!Success:!Cloud!Sherpas!Delpoys!Case!Management! Service!Cloud CTI/!Telephony Partner!Success
Infrastructure!for!Emtek
LEGRAND!ATX 4 Service!Cloud:!LEGRAND Service!Cloud 4 4
Schneider!Electric!Bridge!Front!Office!GLOBAL!ORG 4 Service!Cloud!Win:!Schneider!Electric Community!Cloud;!Sales!Cloud;!Service!Cloud AppExchange;!Custom!apps;!Custom!objects;!Opportunities!&! Competitive!Win
quotes;!Premier!Support
Hexagon!Metrology,!Inc. 4 Service!Cloud:!ALD!Automotive Sales!Cloud;!Service!Cloud 4 Competitive!Win;!Competitive!Swap
formerly!Unisource!Worldwide,!Inc. 4 Service!Cloud:!Unisource Chatter;!ExactTarget!Marketing!Cloud;!Platform;!Sales!Cloud;! Mobile;!Radian6 Partner!Success;!Global!Rollout
Service!Cloud
Exicom!Tele4Systems!Ltd 4 GSI/SI!Success:!Exicom!Tele4Systems Service!Cloud 4 Partner!Success
Solvay!(HQ)!4!Local!HR!ORG 4 Former!Showcase!Story:!Solvay Service!Cloud 4 4
Vaillant!Group!Business!Services!GmbH 4 Service!Cloud:!Vaillant Chatter;!Platform;!Sales!Cloud;!Service!Cloud 4 Video!Testimonial
Music!Group!Services!Sg!Pte!Ltd 4 Salesforce!hits!the!right!notes!for!the!MUSIC!Group Service!Cloud AppExchange;!Chatter;!Customer!Portal;!Mobile 4
A.O.!Smith!Water!Products!Company!BV 4 GSI/SI!Success:!AOSmith!is!Keeping!the!Hot!Water!Flowing!for! ExactTarget!Marketing!Cloud;!Sales!Cloud;!Service!Cloud Accounts!&!contacts;!Call!center;!Case!management;!Custom! B2C;!Partner!Success;!ROI/TCO;!Integration;!Sales!Rep!
Its!Customers apps;!Email!&!productivity;!Google!integration;!Knowledge Productivity
LEGRAND!ATX 4 Legrand!FRA Service!Cloud 4 4
Industry.:'Media!&!Communications'(21'records)

Milenio!Media!Mexico 4 GSI/SI!Success:!Milenio!Develops!A!Service!Cloud!Environment Service!Cloud 4 Partner!Success

Vodafone!Australia!(VHA) 4 GSI/SI!Success:!Vodafone!goes!eCare!with!Social!Customer! Service!Cloud Case!management;!Knowledge;!Social!(Facebook!&!Twitter) B2C;!Competitive!Win;!Competitive!Swap;!Partner!Success

Service
Legacy!Moto!Home!4!General!Instrument!Corporation 4 Service!Cloud:!ARRIS Service!Cloud Case!management;!CTI/!Telephony;!Knowledge;!Service!Cloud! 4
Console
Telegraph!Media!Group!Limited 4 Service!Cloud:!Telegraph!Media!Group Service!Cloud 4 4
Twitter 4 Service!Cloud:!Twitter Service!Cloud 4 B2C;!Competitive!Win;!Competitive!Swap;!Partner!Success
Vodafone!Australia!(VHA) 4 Service!Cloud:!Vodafone!Australia Marketing!Cloud;!Service!Cloud 4 4
Alcatel4Lucent!International 4 GSI/SI!Success:!Alcatel4Lucent!Launches!Knowledgebase!in! Service!Cloud 4 Partner!Success
Less!Than!10!Weeks
South!African!Tourism 4 Service!Cloud:!South!African!Tourism Service!Cloud Ideas Fast!Implementation
Sprint!Clearwire!Retail 4 DF12!Story:!Transforming!Customer!Service!at!Clearwire Service!Cloud Call!center;!Service!Cloud!Console Fast!Implementation;!High!Data!Volume
T4Mobile!USA!PARENT 4 Service!Cloud:!T4Mobile!USA!PARENT ExactTarget!Marketing!Cloud;!Service!Cloud Radian6 B2C
Boingo!Wireless,!Inc. 4 Service!Cloud:!Boingo!Wireless Sales!Cloud;!Service!Cloud Social!(Facebook!&!Twitter) Competitive!Win
Trader!Media!Group!Ltd. 4 Service!Cloud:!Trader!Media!Holdings Service!Cloud 4 4
EASYNET 4 Easynet!Connect!&!UK!Online!4!Service!Cloud!4!Video 4 4 4
Activision 4 Service!Cloud:!Activision!Publishing Chatter;!ExactTarget!Marketing!Cloud;!Service!Cloud Accounts!&!contacts;!Analytics!&!forecasting;!AppExchange;! B2C;!Competitive!Win;!Competitive!Swap
Call!center;!Case!management;!Chat;!CTI/!Telephony;!Custom!
apps;!Customer!Portal;!Custom!objects;!Knowledge;!
Multilingual;!Pages;!Pages!(Programmable!UI/VF);!Sandbox;!
Service!Cloud!Console;!Social!(Facebook!&!Twitter);!Social!
apps
Tivo 4 Service!Cloud:!Tivo Sales!Cloud;!Service!Cloud Case!management;!Contracts!&!Entitlements;!Knowledge;! Competitive!Win;!Competitive!Swap;!Partner!Success;!Fast!
Partner!portal Implementation
AOL,!Inc. 4 Service!Cloud:!AOL Platform;!Sales!Cloud;!Service!Cloud Analytics!&!forecasting;!Premier!Success 4
Yelp 4 Service!Cloud:!Yelp Sales!Cloud;!Service!Cloud 4 4
O2!Main!B2B 4 O2!Joined!Up!Business Service!Cloud Custom!apps;!Partner!portal Competitive!Win;!Partner!Success;!ISV!Success;!Fast!
Implementation;!Video!Testimonial
New!Jersey!4!Mita!Copystar!America 4 Kyocera!4!Service!Cloud!implementation!by!CloudTrigger Service!Cloud 4 4
Activision 4 GSI/SI!Success:!Activison's!Gamer!Support!Platform Service!Cloud Accounts!&!contacts;!Call!center;!Case!management;! B2C;!Competitive!Win;!Competitive!Swap;!Partner!Success
Customer!Portal;!Knowledge;!Site.com
Qology!Direct 4 Service!Cloud:!Saveology Platform;!Sales!Cloud;!Service!Cloud Visual!Process!Manager ROI/TCO;!Video!Testimonial
Industry.:'No!Industry!for!this!SIC!Code'(1'record)

SU4KAM!POWER!SYSTEMS!LIMITED 4 Former!Showcase!Story:!Su4Kam!Power!Systems Service!Cloud 4 4

Industry.:'Nonprofit'(1'record)

American!Red!Cross* 4 GSI/SI!Success:!American!Red!Cross!Customer!Service!Solution Sales!Cloud;!Service!Cloud 4 Partner!Success;!Integration

Industry.:'Other'(12'records)

4 ! Service!Cloud 4 4
Salesforce 3 1
Rescue!311 4 Rescue311― Salesforce Service!Cloud 4 4
Inspirato!with!American!Express 4 GSI/SI!Success:!Inspirato!Increases!Agent!Productivity!with! Service!Cloud 4 B2C;!Partner!Success
Service!Cloud
Rubbermaid 4 Service!Cloud!Story:!Newell!Rubbermaid AppExchange;!Chatter;!Sales!Cloud;!Service!Cloud 4 4
George!Street!Photo!&!Video 4 Service!Cloud:!George!Street!Photo!&!Video Service!Cloud 4 4
G!Adventures 4 Gap!Adventures!Helps!Travelers!See!the!World!with!the! Chatter;!Sales!Cloud;!Service!Cloud Accounts!&!contacts;!Call!center;!Case!management;!Chatter;! 4
Service!Cloud Content!library;!Customer!Portal;!Custom!objects;!Database!
customization;!Email!&!productivity;!Groups;!Knowledge;!
Marketing!&!leads;!Service!Cloud!Console;!Visual!Process!
Manager
Nimbus!Partners 4 Customer!Reference!Video Service!Cloud 4 4
City!and!County!of!Denver 4 Service!Cloud:!City!of!Denver Community!Cloud;!Marketing!Cloud;!Service!Cloud 4 4
Thomson!Reuters!4!Dinesh!Honnappa 4 Service!Cloud:!Thomson!Reuters Service!Cloud 4 4
CARGLASS!ITALIA!SpA!4!Divisione!Operations 4 Former!Showcase!Story:!Carglass Service!Cloud 4 4
JDA!Software 4 Service!Cloud:!JDA Service!Cloud 4 4
4 Service!Cloud 4 4
2
Industry.:'Professional!Services'(10'records)

Wood!Mackenzie!Holdings!Ltd 4 GSI/SI!Success:Wood!Mackenzie!Consolidates!Sys!to!Build! Chatter;!Service!Cloud Accounts!&!contacts;!Case!management;!Chatter Partner!Success

Greater!Customer!Insight
LegalZoom.com!Inc. 4 GSI/SI!Success:!Cloud!Sherpas!Streamlines!LegalZoom's! Service!Cloud 4 Partner!Success
Internal!Processes
4 1 5,000 Customer! Service!Cloud 4 4
Portal
CEB!(UK)!(Formerly!SHL) 4 Service!Cloud!Win:!SHL!Group!UK!(Part!of!CEB) Service!Cloud 4 4
The!Ladders 4 TheLadders.com!Chooses!Salesforce.com!Over!Right!Now!for! Service!Cloud Analytics!&!forecasting;!Call!center;!Case!management;!Chat;! 4
B2C!Call!Center Chatter;!Content!library;!CTI/!Telephony;!Database!
customization
Angie’s!List,!Inc. 4 GSI/SI!Success:!Angie's!Improves!Call!Center!Capabilities!with! Service!Cloud Call!center;!Case!management;!Chat;!Chatter;!CTI/!Telephony B2C;!Competitive!Swap;!Partner!Success;!Fast!Implementation
Service!Cloud
Plus!Relocation!Services,!Inc. 4 Service!Cloud:!Plus!Relocation Community!Cloud;!Pardot;!Platform;!Salesforce1!Mobile;! 4 4
Service!Cloud
Evolve 4 Service!Cloud:!Evolve Community!Cloud;!Service!Cloud 4 4
Crivo 4 On!the!cloud,!bug!free!and!customizable!solution Service!Cloud 4 Competitive!Win;!Competitive!Swap;!Fast!Implementation;!
Integration
4 Service!Cloud 4 4
1 30%
Industry.:'Public!Sector'(7'records)

American!Red!Cross* 4 Service!Cloud:!American!Red!Cross Service!Cloud 4 4

OIEA Finance SEC!Leverages!Service!Cloud!for!Incident!Management!to! Service!Cloud Case!management;!Custom!apps 4
Protect!Public!from!Fraud
Eurostar!International!Ltd. 4 Service!Cloud:!Eurostar!International Service!Cloud 4 Competitive!Win;!Competitive!Swap;!Fast!Implementation
FSA Education!&!Labor FSA!Research!Customer!Care!Center!cuts!operational!costs!by! Service!Cloud 4 4
50%
City!of!Elgin Administration ROI!Study:!City!of!Elgin!(by!Nucleus!Research) AppExchange;!Chatter;!ExactTarget!Marketing!Cloud;!Platform 4 4

Australia!Post 4 Australia!Post!&!Social!Customer!Service Marketing!Cloud;!Service!Cloud Social!(Facebook!&!Twitter) 4

NZDF 4 Service!Cloud:!NZDF Service!Cloud 4 4
Industry.:'Retail'(19'records)

Morrisons 4 GSI/SI!Success:!Morrisons!Strengthens!Customer!Focus!w/! Chatter;!ExactTarget!Marketing!Cloud;!Platform;!Sales!Cloud;! 4 B2C;!Partner!Success

Advanced!CRM!Capability Service!Cloud
Zalando!SE 4 GSI/SI!Success:!YOUR!SL!Improves!Customer!Service!at! Service!Cloud 4 B2C;!Partner!Success
Zalando
TOMS!Shoes 4 GSI/SI!Success:!TOMS!Improves!Customer!Service!and! Service!Cloud 4 Partner!Success
Satisfaction
Follett!Virtual!Bookstores 4 GSI/SI!Success:!Sonoma!Partners!4!Follett!Virtual!Bookstores Service!Cloud 4 Partner!Success
Yamaha!Music!Europe!GmbH 4 How!Yamaha!Music!are!using!Servicecloud!to!support!EMEA! Sales!Cloud;!Service!Cloud Accounts!&!contacts;!Call!center;!Case!management 4
Consumers
Chanel!Limited 4 GSI/SI!Success:!Chanel!Rolls!Out!Service!Cloud!Call!Center Platform;!Service!Cloud Mobile B2C;!Partner!Success
Retail!Innovation!Group,!Inc. 4 DF13!Story:!Engaging!Today's!Connected!Customer!with!The! Service!Cloud ExactTarget 4
Clymb
Bi4Lo!/!Winn4Dixie!4!Corporate 4 DF13!Story:!Retail!4!Improving!Collaboration!and!Productivity! Service!Cloud 4 4
at!Bi4Lo!Holdings
Giant!Eagle 4 Service!Cloud:!Giant!Eagle Service!Cloud 4 4
Service!Cloud!4!LEBO 4 GSI/SI!Success:!Lands'!End!Business!Outfitters!Order! Chatter;!Platform;!Sales!Cloud;!Service!Cloud 4 B2C;!Partner!Success;!Integration
Management!Solution
THE!WAREHOUSE 4 Service!Cloud:!The!Warehouse!Group Service!Cloud 4 4
Design!Within!Reach 4 GSI/SI!Success:!DWR!Focuses!on!Customer!Service!for!Greater! Sales!Cloud;!Service!Cloud Accounts!&!contacts;!Analytics!&!forecasting;!Answers;!Case! Partner!Success;!Integration
Commercial!Sales management;!Customer!Portal;!Data.com!Business!
Development;!Email!&!productivity;!Opportunities!&!quotes
Design!Within!Reach 4 DF13!Story:!Design!Within!Reach!Masters!Clienteling!with! Service!Cloud 4 B2C
Service!Cloud
Burberry 4 Service!Cloud!Win:!Burberrry Marketing!Cloud;!Platform;!Service!Cloud 4 4
Lululemon!Athetica!USA!Inc 4 GSI/SI!Success:!LuLuLemon!Athletica!implements!internal! Service!Cloud 4 Partner!Success
employee!ideas!portal
4 ! Service!Cloud 4 4

JYSK!A/S 4 Jysk!successful!with!Service!Cloud Platform 4 B2C;!Salesforce!Services!Success;!Global!Rollout

Crocs!Asia 4 Former!Showcase!Story:!Crocs!Asia Service!Cloud Ideas Fast!Implementation
・ 4 Service!Cloud 4 4

Industry.:'Transport!/!Warehousing'(4'records)

Carrier!Transicold!Europe 4 Carrier!Transicold!Europe Service!Cloud 4 4

SpareFoot 4 Service!Cloud:!Sparefoot Service!Cloud Accounts!&!contacts;!Call!center;!Chatter;!CTI/!Telephony Integration
Hexagon!Metrology,!Inc. 4 Service!Cloud:!KLM!Koninklijke!Luchtvaart!Maatschappij!N.V. Service!Cloud 4 4
IATA!IDFS!Europe 4 IATA!Deal!Overview Service!Cloud 4 4
Industry.:'Travel!&!Hospitality'(2'records)

XML!B2B!Division 4 Service!Cloud!Win:!HotelBeds Sales!Cloud;!Service!Cloud 4 Competitive!Win

Inspirato!with!American!Express 4 Service!Cloud:!Inspirato Chatter;!Salesforce1!Mobile;!Service!Cloud 4 4
Industry.:'Wholesale'(3'records)

4 6 6 Salesfor Service!Cloud 4 4
ce!CRM
・ 4 iRobot Service!Cloud 4 4

4 5,000 Customer!Portal ! Service!Cloud 4 4

Grand'Totals'(201'records)

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