Aviation Regulatory Performance Specialist

Position Detail

Regulatory Performance
Reports To Group Safety & Assurance
Manager

Canberra, Melbourne or
Classification ASA6 Location
Brisbane

Reports – Direct
0
Total

Organisational Environment

Airservices is a government owned organisation providing safe, secure, efficient and environmentally
responsible services to the aviation industry.
Each year we manage over four million aircraft movements carrying more than 140 million
passengers, and provide air navigation services across 11 per cent of the world’s airspace.
Airservices has two major operating centres in Melbourne and Brisbane and a corporate office in
Canberra. We operate 29 air traffic control towers at international and regional airports, and provide
aviation rescue firefighting services at 26 Australian airports.

Primary Purpose of Position

As the Aviation Regulatory Performance Specialist, you will lead a range of tasks to ensure successful
compliance with various aviation legislative and regulatory requirements. You will conduct related
assurance activities on the regulatory compliance of the safety management system. You will provide
specialist advice and consult and collaborate to define mutual interests and determine strategies to the
Safety Assurance Branch and the Regulatory Performance unit. You will represent Airservices
externally and participate at forums.
Additionally, you will directly participate in complex communication and reporting of regulatory
performance, the enhancement of business processes and identify emerging issues/risks and their
implication, and propose solutions.

Accountabilities and Responsibilities

Position Specific
 As a specialist, team member or sole representative identify, collect, evaluate and
communicate internal and external safety intelligence that informs, enhances and addresses
the aviation regulatory performance of Airservices.
 Lead technical support to Airservices internal stakeholders to manage safety regulatory
compliance matters
 Lead technical support to Airservices external stakeholders to manage safety regulatory
compliance matters
 Lead assurance activities on Airservices regulatory compliance and performance
 Build and maintain constructive and effective engagement with our safety regulator, Civil
Aviation Safety Authority (CASA), Department of Infrastructure, Regional Development and

Approval Authority: As per Airservices Management Delegations Issue Date: 9 Aug 2018
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 Cities (DIRDC) ICAO Universal Safety Oversight Program and State Safety Programme
Cross-Agency Team, and the Australian Safety Bureau (ATSB) in coordination with Business
Groups
 Organise and prepare Airservices responses to ATSB and CASA reports in consultation with
internal business groups
 Validate the standards and practises in an effort to ensure compliance with various legislative
and regulatory requirements and the related application of the safety management system
 Primary point of contact for managing Airservices engagement with elements of CASA,
DIRDC and the ATSB in coordination with Business Groups
 Lead the coordination of responses and provide expert safety regulatory compliance guidance
to manage Airservices ICAO, including Standards and Recommended Practices; Protocol
Questions and filing of differences
 Lead the coordination of responses and provide expert safety regulatory compliance guidance
and support to manage ATSB investigations, analysis reports and voluntary and confidential
reports (REPCON)
 Provide expert safety regulatory compliance guidance and support on emerging safety
regulatory issues to Business Groups
 Support the independent assurance to the Executive and Board regarding Airservices safety
and regulatory compliance performance to inform the organisation’s decision making and
foster our safety reputation.
 Work in close consultation with other Safety Assurance managers and specialists, as well as
stakeholders across the organisation.
People
 Maintain an effective working relationship with other Airservices staff to ensure that there is
effective coordination of all activities in support of organisational objectives
 Maintain effective working relationships with external stakeholders to ensure that there is
effective coordination of all activities in support of Airservices organisational objectives (e.g.
CASA, ATSB and DIRDC)
Compliance, Systems and Reporting
 Support continuous improvement focused on enhancing safety, decreasing cost, and driving
action to improve existing systems and processes, using appropriate methods to implement
solutions and measure impact
Safety
 Demonstrate safety behaviours consistent with enterprise strategies

Key Performance Indicators

Efficient, Effective and Accountable

 High level of satisfaction from internal partners, external stakeholders and customers as
measured by feedback
 The development and maintenance of constructive working relationships with CASA, ATSB,
DIRDC and Business Group stakeholders
 Active engagement on regulatory performance issues with Safety & Assurance and across
Business Groups
 The provision of timely, comprehensive and accurate advice on a wide range of safety
regulatory compliance issues, including Safety Finding tracking and reporting
 The provision of timely and accurate advice on the regulatory impact of safety change
management
 Identified enhancements to Regulatory Performance capability and work outputs that result in
a high performing team
Safety

Approval Authority: As per Airservices Management Delegations Issue Date: 9 Aug 2018
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  Compliance with safety, risk, environmental and any other standards

Key Relationships

 Regulatory Performance Manager

 Stakeholders across all Business Groups
 Management and Board
 CASA
 DIRDC
 ATSB
 ICAO Universal Safety Oversight Program - Continuous Monitoring Approach and State Safety
Programme Cross-Agency Teams

Skills, Competencies and Qualifications

Skills
 Highly developed skills in influencing and managing stakeholder relationships and expectations,
and able to negotiate agreed safety strategies (e.g. activities, schedules including forecasting
resource requirements) in order to ensure regulatory performance and compliance
 Highly effective communication, presentation and analytic skills, ability to influence and a
demonstrated history of success providing regulatory advice
 Highly developed skills in explaining complex concepts and arguments to individuals and
groups
 Demonstrated competence to successfully lead and manage technical regulatory issues
 Significant safety and risk management expertise
 Extensive knowledge and understanding across the avaition regulatory framework
 Extensive knowledge and understanding of safety reporting and assurance systems
 Relevant operational industry experience
Competencies
 Working with People - Demonstrates an interest in and understanding of others; Adapts to the
team and builds team spirit; Recognises and rewards the contribution of others; Listens,
consults others and communicates proactively; Supports and cares for others; Develops and
openly communicates self-insight such as an awareness of own strengths and weaknesses
 Delivering Results and Meeting Customer Expectations - Focuses on customer needs and
satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and
productivity; Works in a systematic, methodical and orderly way; Consistently achieves project
goals
 Adhering to Principles and Values - Upholds ethics and values; Demonstrates integrity;
Promotes and defends equal opportunities, builds diverse teams; Encourages organisational
and individual responsibility towards the community and the environment
 Presenting & Communicating Information - Speaks clearly and fluently; Expresses opinions,
information and key points of an argument clearly; Makes presentations and undertakes public
speaking with skill and confidence; Responds quickly to the needs of an audience and to their
reactions and feedback; Projects credibility
 Persuading & Influencing - Makes a strong personal impression on others; Gains clear
agreement and commitment from others by persuading, convincing and negotiating; Promotes
ideas on behalf of self or others; Makes effective use of political processes to influence and
persuade others
 Writing & Reporting - Writes clearly, succinctly and correctly; Writes convincingly in an engaging
and expressive manner; Avoids the unnecessary use of jargon or complicated language; Writes
in a well-structured and logical way; Structures information to meet the needs and
understanding of the intended audience
Approval Authority: As per Airservices Management Delegations Issue Date: 9 Aug 2018
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  Applying Expertise & Technology - Applies specialist and detailed technical expertise; Develops
job knowledge and expertise through continual professional development; Shares expertise and
knowledge with others; Uses technology to achieve work objectives; Demonstrates appropriate
physical co-ordination and endurance, manual skill, spatial awareness and dexterity
 Analysing - Analyses numerical data, verbal data and all other sources of information; Breaks
information into component parts, patterns and relationships; Probes for further information or
greater understanding of a problem; Makes rational judgements from the available information
and analysis; Produces workable solutions to a range of problems; Demonstrates an
understanding of how one issue may be part of a much larger system
 Planning & Organising - Sets clearly defined objectives; Plans activities and projects well in
advance and takes account of possible changing circumstances; Manages time effectively;
Identifies and organises resources needed to accomplish tasks; Monitors performance against
deadlines and milestones
Qualifications
 A qualification in aviation, safety, or a related field from an Australian tertiary, or recognised
equivalent institution, or have extensive demonstrated experience (at least 5 years’ or
equivalency able to be demonstrated) in aviation or safety-critical organisations

Performance Standards and Behaviours

As a member of Airservices, you will consistently demonstrate performance standards and behaviours
that meet our Code of Conduct. This includes:
 Treating everyone with dignity, respect and courtesy
 Acting with honesty and integrity
 Acting ethically and with care and diligence
 Complying with all Airservices’ policies and procedures, and applicable Australian laws
 Disclosing and taking reasonable steps to avoid any actual, potential or perceived conflict of
interest
 Behaving in a way that upholds our vision, mission and values, and promotes the good
reputation of Airservices.

Approval Authority: As per Airservices Management Delegations Issue Date: 9 Aug 2018
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