Query :

Resolution :
Resolve [Y/N] : Y
Escalated [Y/N] : N
Department escalated to : N/A

Query : user looking for slingo

Resolution : advised where to activate
Resolve [Y/N] : Y
Escalated [Y/N] : N
Department escalated to : N/A

Query : user askign about restricted funds

Resolution : advised that account does not have any
Resolve [Y/N] : Y
Escalated [Y/N] : N
Department escalated to : N/A

Query :
Resolution :
Resolve [Y/N] : Y
Escalated [Y/N] : N
Department escalated to : N/A

Query : Player wasn't able to receive the bonus.

Resolution : Properly educate the player that It will appear 24 hours on his/her
account after meeting the requirements and educate how to claim and with regards
to the validity of it.
Resolve [Y/N] : Y
Escalated [Y/N] : N
Department escalated to : N/A

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