I.

Salesman
1. Main functions:
- Sales staffs are the key employees in every activity of the company, the business
and the connection between businesses and customers.
- Sales department is the direct division of revenue for businesses.
- Sales people are the face of the company because the first customers they meet are
the sellers and they are the ones who create the brand and reputation for the
company.
2. For each functions above, the employee is supposed to accomplish:
- When a company has any product, the sales people have to bring the product to
customers. They introduce products and services to customers and help
customers to understand and stimulate consumption.
- Sales people need to understand the needs and tastes of consumers, understand
what customers need and want from which to change plans and set goals for the
company's development.
- Sales staffs must always pay attention to their appearance as well as their
behavior and expertise when interacting with customers. A confident seller fully
equipped with knowledge and skills makes customers not only have a good
impression on their employees but also see the professionalism and prestige of
the company.
3. For each functions, the constitutes acceptable performance and outstanding
performance are:
-
4. The best reflect good performance on this job: Monthly Sales Bookings, Monthly
Sales Growth

II. Marketer
1. Main functions:
- Create image and develop brand of the company.
- Research the market, products and customers, development products and
expand the market.
- Implement marketing programs.
2. For each functions above, the employee is supposed to accomplish:
- Organize management and customer care, sponsor social activities, have after-
sales program, product warranty, register programs related to product quality
(Vietnamese high quality products, ISO ...)
- Organize a system to collect information about products, prices, competitors;
Assess information to make decisions to change and modify products; Orient on
product design, new brands; Develop strategies for market expansion.
- Monitor, adjust and report implementation situation; Support other
departments to follow marketing programs.
3. For each functions, the constitutes acceptable performance and outstanding
performance are:

4. The best reflect good performance on this job: The total number of customer
feedbacks and the number of customers recognizing the product of the business /
the total number of customers
III. School security guards
1. Main functions:
- Organize the work of protecting agencies, maintain security, prevent intruders
from intruding, preserve collective and personal property in schools.
- Coordinate with local authorities to implement measures to prevent and detect
illegal, social evils occurring in the school area.
- Coordinate with other school units to remind people to go to school to follow
the rules to keep discipline. Propose measures and solutions to ensure the
discipline.
2. For each functions above, the employee is supposed to accomplish:
- Regularly patrol the entire area within the school's management, prevent outsiders
from entering the school when there is no business requirement; supervise and
inspect people who bring school properties out of the agency when in doubt.
- Stand at the main gate 24/24 to guide visitors to business contacts, remind people
to comply with the regulations when going to school.
- Manage classrooms and lecture halls. Open and close doors and classroom doors
according to the prescribed time for teaching and learning. Take part in security
duties for exams held during the school year…
3. Gẻger
4. The best reflect good performance on this job: The level of fulfilling the task of ensuring
property safety and security for the school.

IV. Management
1. Main functions:
- Forming
- Implementation organization
- Leading
- Checking/Judgment
2. For each functions above, the employee is supposed to accomplish:
- Set goals and ways to accomplish these goals.
- Assign tasks, control the progress and quality, adjust the work.
- Motivate employee to work.
- Compare between goals and achieved results; assess reward and punishment…
3. Àvsd
4. The best reflect good performance on this job: Level of quantity and quality of work
completion, results achieved from the goal.

V. Accountant
1. Main functions:
- Acquisition: Record economic activities in accounting documents.
- Handling: Systematize information from accounting documents into accounting
books.
 - Provide: Aggregating data to make accounting reports.
2. For each functions above, the employee is supposed to accomplish:
- Systematically observe, record and record daily business activities of arising
economic transactions and other economic events such as: monitoring, performing
revenues and expenditures, bank deposits; calculate production costs, check and set
up inventory of purchased goods, sales warehousing, staff salaries...; Perform tasks
related to the tax payment rights and obligations of enterprises.
- Classify operations and economic events into different groups and categories,
record in accounting books to systematically monitor the fluctuations of assets and
business capital in enterprises.
- Summary of classified information into accounting reports (financial statements and
management reports), financial analyze from accounting data to advise decision
makers (Director, business, investors ...)
3. À
4. The best reflect good performance on this job: Accurate completion of reports and
calculations, specific performance parameters

VI. Housekeeping (nhân viên buồng phòng)

1. Main function:
- Interact directly with the receptionist to provide room service and bring the best
services to guests during their stay.
- Bring directly experiences to customers.
2. For each functions above, the employee is supposed to accomplish:
- Always keep in touch with the Reception to capture the needs of guests.
- Make sure the room is always in the best state. Rooms must be clean, tidy and fully
furnished before check-in; they are responsible for keeping the hotel lobby,
corridors, and common equipment clean and tidy.
3. Sdf
4. The best reflect good performance on this job: The cleaning of business environments
like bedrooms, bathrooms, lounges, and reception areas and work schedule from room
lists.

VII. Receptionist
1. Main function:
- Receptionists are the face of the hotel, who create a bridge between guests and
other parts of the hotel, to meet and satisfy all the needs of guests when staying at
the hotel.
- Establish and maintain relationships with guests from before their stay until leaving
the hotel.
- Maximize hotel’s revenue.
 - Be responsible to contact, support and survey customer satisfaction. Coordinate
other departments to provide and update information about promotions,
advertising of the hotel to customers.
2. For each functions above, the employee is supposed to accomplish:
- Welcome guests, doing procedures to check in, check out, control and distribution
of rooms, receive and resolve complaints from guests. Payment, off guests.
Participate in the security and safety of the hotel.
- Identify loyal customers, encourage guests to register members. Make and maintain
records for guests.
- Sell rooms and other hotel services. Provide, introduce information about services
inside and outside the hotel for guests. Encourage guests to upgrade rooms, in
order to maximize room revenue. Track, update, synthesize the cost of guests.
- Participate in advertising and marketing activities of the hotel.
3. À
4. The best reflect good performance on this job: Number of rooms sold.

VIII. Waiter
1. Main functions:
- Implement customer service process.
- Keep the restaurant, bar and so on clean.
- Maintain working tools.
- Coordinate with other departments.
2. For each functions above, the employee is supposed to accomplish:
- Recording order information from customers must be clear and accurate. Introduce
food and drink to customers. Check out the dishes before serving the guests. Tidy up
the dining table and get new dressing for guests. Serve customers food and drink.
Ready to answer and answer all customer questions.
- Ensure the work area is absolutely clean. Professional style, neat and clean uniform.
Avoid serving customers in the event of illness or flu.
- Preserve and store utensils neat, neat and easy to inventory. Manage restaurant's
working tools: Tables and chairs, cups, working tools and related items. Report
immediately when a dish is broken or unclean.
- Support colleagues when the restaurant is crowded. Collaborate with the cashier,
restaurant manager and chef when guests order, order to cancel food, charge.
3. Sfd
4. The best reflect good performance on this job: Customer satisfaction level

IX. Bank teller

1. Main functions:
- Welcome customers to the transaction.
- Advice to customers.
- Perform professional operations.
- Develop long-term relationships with customers.
 2. For each functions above, the employee is supposed to accomplish:
- Welcome customers to the transaction friendly and polite. Understand the needs of
customers, recognize what those needs to quickly provide support methods for
customers in the best way.
- Advise and guide customers on the basis of products and services which consistent
with the needs that customers desire. Introduce new products and promotions,
marketing campaigns to customers. Answer customer questions, tap into customer
needs to introduce cross selling, and sell more products related to those needs.
Receive and resolve customer complaints within the scope of its authorization and
ensure the bank's reputation.
- Carry out transactions related to the professional skills that they have been trained
in before: Open and manage accounts, operations related to deposits, payment
operations, card issuance, cash collection and payment, and foreign currency
exchange, payment of remittances, payment orders, money transfer ...
- Take care and ensure standards and service quality for customers according to the
bank's regulations. Care about after-sales customers to create a good relationship,
motivate customers to use other products or services or introduce new customers.
3. Dve
4. The best reflect good performance on this job: Raise funds or the number of referrals to
customer care staff to borrow financial services.

X. HR manager
1. Main functions:
- Planning and hiring
- Human resource training and development
- Resources maintaining and management
- Information, human resource services
2. For each functions above, the employee is supposed to accomplish:
- Collaborate with departments in the company to plan human resources: monitor
company-wide human resource information, provide standardized job descriptions
for each employee position… Plan appropriate policies to attract talented people for
the company. Consult, supervise the recruitment process.
- Identify training needs and choose development direction, training according to
company requirements. Develop and decide training programs for workers in their
professional development businesses.
- Directs the evaluation of the employee's work results, rewards and remuneration
for employees. Be together with other department heads arrange, transfer,
promote, manage the resignation process, instruct and advise other departments on
the company's personnel policy.
- Sign decisions to enact laws, additional documents for human resources as well as
other related issues to ensure the company works in accordance with the
requirements of the state. Need to build good relationships with state competent
agencies such as the Department of Planning and Investment, the regional police,
and the fire department.
3. Egw
4. The best reflect good performance on this job: Percentage of initially trained
employees/total employees employed, Completion rate of ISO quality objectives in
individual work during the audit period