Trainer Preparation Guide for Course 20347A: Enabling and Managing Office 365 1

Trainer Preparation Guide for Course 20347A: Enabling

and Managing Office 365
Design of the Course
This course is for IT professionals who want to acquire the skills and knowledge necessary to evaluate,
plan, deploy, and operate Microsoft Office 365 services, including its identities, dependencies,
requirements, and supporting technologies.

When you teach this course, you are likely to have students with a wide range of experience. Try to gauge
their experience level early in the course. You then can use this information to tailor your course delivery
to meet their needs.

This course describes how to evaluate, plan, deploy, and operate Office 365 services:

 Module 1 reviews the features of Office 365 and identifies recent improvements to the service. It
describes the process of provisioning an Office 365 tenant. This module also identifies the challenges
in deploying Office 365 and the benefits of the Microsoft FastTrack for Office 365 approach as
compared to the traditional plan, prepare, and migrate deployment process.

 Module 2 explains how to use the Office 365 console and the Windows PowerShell command-line
interface to manage users, groups, and licenses, and configure administrative access. This module also
explains how to manage user passwords and configure Multi-Factor Authentication.

 Module 3 covers the different types of client software that you can use to connect to Office 365. It
also explains the infrastructure requirements that the clients need to connect to Office 365, in
addition to how to configure different types of Office 365 clients.

 Module 4 explains how to plan, prepare, and implement directory synchronization as a methodology
for user and group management in an Office 365 deployment. It explains how to prepare an on-
premises environment, and install and configure directory synchronization. It also explains how to
manage Office 365 identities after you enable directory synchronization.

 Module 5 explains how to plan for a client deployment and ensure that users receive the tools that
they need to interact with Office 365 effectively. It also explains the planning process, how to make
Office 365 ProPlus directly available to end users, and how to deploy it as a managed package.
Finally, it describes how to set up Office telemetry so that administrators can track how users are
interacting with Microsoft Office.

 Module 6 describes Exchange Online, and explains how to create and manage recipient objects, and
how to manage and delegate Exchange security.

 Module 7 explains how to plan for and configure email flow, in addition to anti-malware and anti-
spam settings in Office 365. It also explains how to plan and configure policies for Exchange clients.
Additionally, it describes how to plan and configure a migration to Exchange Online.

 Module 8 explains how to plan and configure Skype for Business Online service settings. It also
explains how to configure Skype for Business Online user settings and clients, and plan for voice
integration with Skype for Business Online.

 Module 9 describes how to configure SharePoint Online services. It explains how to plan and
configure SharePoint site collections and external user sharing. It also provides a brief overview of
additional portals, such as the video portal.
 Trainer Preparation Guide for Course 20347A: Enabling and Managing Office 365 2

 Module 10 describes how to enable and configure Yammer Enterprise. It also explains how to
configure OneDrive for Business, Office 365 groups, and Microsoft Teams.

 Module 11 describes the compliance features in Office 365 and how to manage them. It explains how
to plan and configure Azure Information Protection. Additionally, it explains the security features in
Office 365.

 Module 12 explains how to troubleshoot issues with Office 365 connectivity and services, and how to
monitor Office 365 service health.

 Module 13, which is the last module of this course, explains how identify federation works, and how
you can use Active Directory Federation Services (AD FS) to implement identity federation. It also
explains how to plan an AD FS deployment to support identify federation with Office 365. The
module describes how to deploy AD FS to enable single sign-on (SSO) for Office 365. Finally, it
describes hybrid solutions for Exchange Server, Skype for Business Server, and SharePoint Server.

Module Dependencies
Because this is an Office 365 course and you cannot revert changes in Office 365, students must complete
some earlier labs in order to complete the subsequent labs. The following list describes the lab
dependencies:
 The labs in modules 1 through 4 must be completed in sequence, as all other labs depend on the
completion of these labs.

 The labs in modules 5 and 6 are dependent on the labs in modules 1 through 4.
 The labs in module 7 is dependent on the lab in module 6.

 The labs in modules 8 and 9 are dependent only on the labs in modules 1 through 5.

 The lab in module 10 is dependent on the labs in modules 5 and 9.

 The lab in module 11 is dependent on the lab in module 9.

 The labs in modules 12 and 13 are dependent only on the labs in modules 1 through 4.

Required Materials to Teach This Course

To teach this course, you need the following materials:

 Course Handbook

 Course Companion Content on the http://www.microsoft.com/learning/companionmoc/ website

 Microsoft PowerPoint files

 OneNote Trainer Pack from the Microsoft Learning Download Center at

https://learningdownloadcenter.microsoft.com

 Microsoft Hyper-V Classroom Setup Guide

 Course virtual machines

Prerequisite Knowledge to Teach This Course

To present this course, you must have the following knowledge and skills:

 At least one year of experience working with Office 365. Because of the frequent changes to the
Office 365 features and user interfaces, it is critical that you work with Office 365 frequently and that
you review the user interfaces before teaching this course.
 Trainer Preparation Guide for Course 20347A: Enabling and Managing Office 365 3

 Experience working with hosted lab environments.

 Experience with the following technologies:

o Active Directory Domain Services (AD DS)

o Domain Name System (DNS) namespaces and records

o Security certificates
o Directory synchronization

o AD FS

 Knowledge of the following protocols:

o TCP/IP addressing and routing

o HTTPS

o Simple Mail Transfer Protocol (SMTP)

o Internet Message Access Protocol v4 (IMAP4)

o Post Office Protocol version 3 (POP3)

Preparation Tasks
Courses or Workshops
We highly recommended that you audit the latest version of the following course:

 Course 20347A: Enabling and Managing Office 365

Exams
To identify your technical proficiency with the content of this course, we strongly recommend that you
pass the following exams:

 Exam 70-346: Managing Office 365 Identities and Requirements

 Exam 70-347: Enabling Office 365 Services

Technical Preparation Activities

We highly recommend that you complete the following technical preparation activities:

 Read the additional readings and references included in the Course Companion Content at
http://www.microsoft.com/learning/companionmoc.

 Use the OneNote Trainer Pack on the Microsoft Learning Download Center at
https://learningdownloadcenter.microsoft.com to prepare for delivering the course:
o The OneNote Trainer Pack includes the following content on each page (and in this order):

 Slides

 Instructor Notes

 Student Handbook Content

 Trainer Preparation Guide for Course 20347A: Enabling and Managing Office 365 4

o Each module also includes Lab Answer Keys (LAKs).

Because these labs are available only from an authorized hosting partner, it is important that you
become familiar with how you configure and access the labs. Ensure that you are ready to
demonstrate their use to students.

 If you are using Digital Microsoft Official Courses (Digital MOC) via the Skillpipe reader by arvato,
become familiar with how to access and configure the digital content. You should ensure that
everything is ready for students to have a smooth experience with setup, and when signing in and
accessing their content for the first time.
 Review the course Error Log, which is available from the Microsoft Learning Download Center at
https://learningdownloadcenter.microsoft.com.

 If you have taught a previous version of this course, review the course Change Log, which is available
from the Microsoft Learning Download Center.

 Practice using the Microsoft products and tools associated with this learning product.

Instructional Preparation Activities

We highly recommend that you complete the following instructional preparation activities:

 Read the About This Course section at the beginning of the Course Handbook.
 Practice going through the Introduction slide deck for the learning product.

 Go through each module presentation slide deck, and read the corresponding Instructor Notes
(located in the notes view of the presentation slide deck) for the module. Note that for each slide
deck there might be additional hidden slides to accommodate the amount of Instructor Notes
information for a given topic.

 Familiarize yourself with the Course Handbook and the Course Companion Content at
http://www.microsoft.com/learning/companionmoc. Make note of when to direct students' attention
to the Course Companion Content for further learning support. Information about this course’s
components is in the slide deck.
 Practice presenting each module:

o Identify the key points and must-know information for each topic.

o Perform each demonstration and hands-on lab.

o Anticipate the questions that students might have.

o Identify examples, analogies, impromptu demonstrations, and additional delivery tips that will
help to clarify module content and provide a more meaningful learning experience for your
audience.

o Note any problems that you might encounter during a demonstration or a lab exercise, and
determine a course of action for how you will resolve the problems in the classroom. To access
the LAKs, refer to the Appendix in the Course Handbook.

o Work through the Module Review and Takeaways section at the end of each module, and
determine how you will use this section to reinforce student learning and promote knowledge
transfer to on-the-job performance.

o Customize and enhance your instructor notes.

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 Consult the Born to Learn forums at https://borntolearn.mslearn.net/forums for additional tips and
strategies—posted by your fellow Microsoft Certified Trainers (MCTs)—for teaching the learning
product.

 Review the updated information about the Microsoft Certification Program on the Microsoft Learning
Certifications website: https://www.microsoft.com/learning/en-us/certification-overview.aspx.

 Review the latest lab files from GitHub. Microsoft Learning is using GitHub to publish the lab steps for
courses that cover Office 365 or Azure, like this course. Using GitHub allows for collaboration
between the course’s authors and Microsoft Certified Trainers (MCTs) to keep the content current
with Azure platform changes. Using GitHub allows the MCTs to provide feedback and suggestions for
lab changes, and then the course authors can update lab steps and scripts quickly.

 When you prepare to teach this course, you should ensure that you are using the latest lab steps and
scripts by downloading the appropriate files from GitHub. Review the 20347A_Readme.txt file, which
is available from the Microsoft Learning Download Center for the location of the lab files on GitHub.

 As this course is only available from an Authorized Hosting Partner, students should use the lab steps
located in the online lab user interface. The hosting partner updates these labs steps dynamically as
changes occur in the Office 365 user interface. Therefore, these labs steps will be as up-to-date as
possible for each training session. The lab steps on GitHub are made available for you to prepare to
teach this course, and for you to provide feedback to the course’s authors.
 Trainer Preparation Guide for Course 20347A: Enabling and Managing Office 365 6

Instructor Computer Setup

Set up the instructor computer by following the setup instructions in the Microsoft Hyper-V Classroom
Setup Guide. This document provides hardware requirements for the instructor computer in addition to
detailed setup instructions.

Course Timing
The following schedule is an estimate of the course timing. Your timing might vary. Every student might
not finish every lab. Use your judgment to set a reasonable time before moving on to the next module.

This schedule has been developed to provide about six hours of training per day. Each day starts
at 9:00 A.M., ends between 4:30 and 5:00 P.M., and includes two 15-minute breaks and one hour for
lunch. Each day also includes time to review the previous day’s topics and to answer any questions from
students. Be realistic about your timings.

Day 1
Start End Module
9:00 9:45 Introduction

9:45 10:30 Module 1: Planning and provisioning Office 365

10:30 10:45 Break

10:45 11:20 Module 1: Planning and provisioning Office 365 (continued)

11:20 12:35 Lab: Provisioning Office 365

12:35 1:35 Lunch

1:35 2:05 Module 2: Managing Office 365 users and groups

2:05 2:40 Lab A: Managing Office 365 users and passwords

2:40 2:55 Break

2:55 3:40 Module 2: Managing Office 365 users and groups (continued)

3:40 4:40 Lab B: Managing Office 365 groups and administration

 Trainer Preparation Guide for Course 20347A: Enabling and Managing Office 365 7

Day 2
Start End Module
9:00 9:15 Day 1 Review

9:15 10:15 Module 3: Configuring client connectivity to Office 365

10:15 10:30 Break

10:30 11:30 Lab: Configuring client connectivity to Office 365

11:30 12:15 Module 4: Planning and configuring directory synchronization

12:15 1:15 Lunch

1:15 1:40 Module 4: Planning and configuring directory synchronization (continued)

1:40 3:10 Lab: Configuring directory synchronization

3:10 3:25 Break

3:25 4:25 Module 5: Planning and deploying Office 365 ProPlus

Day 3
Start End Module
9:00 9:15 Day 2 Review

9:15 10:30 Lab: Managing Office 365 ProPlus installations

10:30 10:45 Break

10:45 11:45 Module 6: Planning and managing Exchange Online recipients and
permissions

11:45 12:45 Lab: Managing Exchange Online recipients and permissions

12:45 1:45 Lunch

1:45 2:15 Module 7: Planning and configuring Exchange Online services

2:15 2:50 Lab A: Configuring message transport in Exchange Online

2:50 3:20 Module 7: Planning and configuring Exchange Online services (continued)

3:20 3:35 Break

3:35 4:05 Module 7: Planning and configuring Exchange Online services (continued)

4:05 4:40 Lab B: Configuring email protection and client policies

4:40 5:10 Module 8: Planning and deploying Skype for Business Online
 Trainer Preparation Guide for Course 20347A: Enabling and Managing Office 365 8

Day 4
Start End Module
9:00 9:15 Day 3 Review

9:15 9:45 Module 8: Planning and deploying Skype for Business Online (continued)

9:45 10:45 Lab: Configuring Skype for Business Online

10:45 11:00 Break

11:00 12:10 Module 9: Planning and configuring SharePoint Online

12:10 1:10 Lunch

1:10 2:10 Lab: Configuring SharePoint Online

2:10 3:10 Module 10: Planning and configuring an Office 365 collaboration solution

3:10 3:25 Break

3:25 4:25 Lab: Planning and configuring an Office 365 collaboration solution

4:25 5:15 Module 11: Planning and configuring Rights Management and compliance

Day 5
Start End Module
9:00 9:15 Day 4 Review

9:15 9:40 Module 11: Planning and configuring Rights Management and compliance
(continued)

9:40 10:55 Lab: Configuring Rights Management and compliance

10:55 11:10 Break

11:10 11:55 Module 12: Monitoring and troubleshooting Office 365

11:55 12:25 Lab: Monitoring and troubleshooting Office 365

12:25 1:25 Lunch

1:25 2:25 Module 13: Planning and configuring identify federation

2:25 3:25 Lab: Planning and configuring identity federation

3:25 3:40 Break

3:40 4:45 Module 13: Planning and configuring identify federation (continued)