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But we’ve got only one option!
We must win.
FUCHS’ No. 1
Is there a short cut for Success?
Learn from other people’s
Successes and Failures.
Be Friendly
The first step is to start from a friendly perspective by getting to know who your customers
are and what they need and want by asking questions.
Show Empathy
Next, prove that you understand and have empathy for their concerns by echoing their
frustrations. Share a personal story of your own experience with a similar problem and tell
them how you were able to solve that problem with the product you are about to endorse.
Be Honest
Above all, be honest. No product is perfect, so a 100% positive product endorsement will be
met with skepticism and resistance by your readers. So, be sure to point out any minor
shortfalls and limitations. Alternatively, consider comparing and contrasting two different
products to give your customers a variety of options from which to choose.
Why do people buy things?
Needs – some things you cannot live without.
Wants – some things you can live without.
NO!
Because you offer something different and better than your competitors.
Decision making Factors
Emotion (Feeling)
Design/Color/packaging
Brand
Personal satisfaction/Good feeling to have
Self differentiation
Self perception
Reason
Quality
Price FIND OUT what are the key
Services
decision factors of your customer
Availability
Ease of use
How the business deal is done?
This guy thought that
I think she likes me I like him. I actually
need his order.
How the business deal is done?
Both parties get benefits.
Customer get the good product at
the reasonable price with
additional other value added after-
sales services.
Seller can sell product with
reasonable margin and reasonable
demanding on services.
Sales Cycle?
How long does it take to close sales?
1 day 1 week 1 month 1 year or even longer?
Do you know what are the factors affecting sales cycle?
Sales Cycle?
The right strategic sales approach will help shorten the sales cycle.
Sales Funnel
Identify who is your potential customer.
OUR TARGET
Products & Services Needs to justify everything
Looking for continual Improvement Does not necessarily want radical
Asks not tells change.
Long term focus Will listen to opportunities but is
Has Self Evaluation Metrics Subject to the opinion of upper
Pays the Bills management
Innovative
Takes Risks
Upper Management Participation
Year
Where the new volume come
from?
Expanding: Existing customers
Re-gain: Lost customers
New opportunity: Prospects