Fechas % NPS % SATISFACCION % SOLUCION META NPS

9/1/2020 -57% 18% 28% 60%

9/2/2020 -82% 16% 30% 60%
150%
9/3/2020 -75% 0% 10% 60%
9/4/2020 -75% 20% 8% 60%
100%
9/5/2020 56% 88% 87% 60%
9/6/2020 -50% 0% 0% 60%
50%
9/7/2020 14% 62% 68% 60%
9/8/2020 11% 69% 68% 60%
0%
9/9/2020 21% 68% 66% 60%
20 20 20
9/10/2020 0% 62% 78% 60% / 20 / 20 20 20
-50%/ 1 / 2 / 3/
/ 4/
9/11/2020 -11% 64% 44% 60% 9 9 9 9
9/12/2020 75% 100% 100% 60%
-100%
9/13/2020 44% 90% 62% 60%
9/14/2020 22% 75% 56% 60%
9/15/2020 25% 92% 61% 60%
9/16/2020 52% 88% 83% 60%
9/17/2020 22% 83% 65% 60%
9/18/2020 52% 81% 80% 60%
9/19/2020 60% 85% 80% 60%
9/20/2020 19% 80% 60% 60%
9/21/2020 23% 75% 56% 60%
9/22/2020 40% 71% 64% 60%
9/23/2020 57% 90% 76% 60%
9/24/2020 24% 72% 50% 60%
9/25/2020 26% 84% 72% 60%
9/26/2020 44% 66% 44% 60%
9/27/2020 28% 76% 64% 60%
9/28/2020 29% 75% 57% 60%
 COMPORTAMIENTO NPS
150%

100%

50%

0%
20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
/ 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20
-50% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9

-100%

% NPS Polynomial (% NPS) % SATISFACCION Polynomial (%

% SOLUCION Polynomial (% SOLUCION) META NPS
PS

02
0 20 20 20 20 20 20 20 20 20 20 20
/2 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20
18 19 20 21 22 23 24 25 26 27 28
9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/ 9/

ISFACCION Polynomial (% SATISFACCION)

NPS
 FECHAS TMO LS LI MEDIA
9/1/2020 00:07:04 0:08:45 0:07:15 0:08:00 00:10:04
9/2/2020 00:07:18 0:08:45 0:07:15 0:08:00
9/3/2020 00:08:02 0:08:45 0:07:15 0:08:00 00:08:38
9/4/2020 00:07:51 0:08:45 0:07:15 0:08:00
00:07:12
9/5/2020 00:07:13 0:08:45 0:07:15 0:08:00
9/7/2020 00:08:04 0:08:45 0:07:15 0:08:00
00:05:45
9/8/2020 00:07:45 0:08:45 0:07:15 0:08:00
9/9/2020 00:08:54 0:08:45 0:07:15 0:08:00 00:04:19
9/10/2020 00:08:41 0:08:45 0:07:15 0:08:00
9/11/2020 00:08:03 0:08:45 0:07:15 0:08:00 00:02:52
9/12/2020 00:09:33 0:08:45 0:07:15 0:08:00
00:01:26
9/13/2020 00:08:07 0:08:45 0:07:15 0:08:00
9/14/2020 00:07:25 0:08:45 0:07:15 0:08:00 00:00:00
9/15/2020 00:08:33 0:08:45 0:07:15 0:08:00 9/1/2020 9/3/2020 9/5/2020 9

9/16/2020 00:08:20 0:08:45 0:07:15 0:08:00

9/17/2020 00:07:57 0:08:45 0:07:15 0:08:00
9/18/2020 00:07:02 0:08:45 0:07:15 0:08:00
9/20/2020 00:08:14 0:08:45 0:07:15 0:08:00
9/21/2020 00:07:07 0:08:45 0:07:15 0:08:00
9/22/2020 00:06:31 0:08:45 0:07:15 0:08:00
9/23/2020 00:06:50 0:08:45 0:07:15 0:08:00
9/24/2020 00:06:16 0:08:45 0:07:15 0:08:00
9/25/2020 00:06:32 0:08:45 0:07:15 0:08:00
9/26/2020 00:06:22 0:08:45 0:07:15 0:08:00
9/27/2020 00:07:15 0:08:45 0:07:15 0:08:00
9/28/2020 00:07:28 0:08:45 0:07:15 0:08:00
9/29/2020 00:07:52 0:08:45 0:07:15 0:08:00
9/30/2020 00:07:29 0:08:45 0:07:15 0:08:00
 COMPORTAMIENTO TMO
4

0
9/1/2020 9/3/2020 9/5/2020 9/7/2020 9/9/2020 9/11/2020 9/13/2020 9/15/2020 9/17/2020 9/19/2020 9/21/2020 9/23/2020 9/25/2020 9/27/2020 9/

TMO LS LI MEDIA
9/23/2020 9/25/2020 9/27/2020 9/29/2020
ASESOR % Uso Diagnosticador % Uso T&D % USABILIDAD
Paola Andrea Baquero Triana 16.20% 83.80% 90.00%
Jefersson Ferney Ciprian Camelo 77.80% 77.80% 90.00% 120.00%
July Andrea Hernández Martínez 92.90% 51.00% 90.00%
100.00%
Cinthya Karina Torres Pirela 88.40% 50.90% 90.00%
96.30% 37.00% 90.00% 80.00%
Jeimmy Tatiana Cuellar
Total general 65.95% 23.81% 90.00% 60.00%
Maria Fernanda Rojas Suarez 90.50% 19.00% 90.00% 40.00%
Lina Amparo Rueda Wilches 92.40% 13.90% 90.00%
20.00%
Nardelly Lizeth Pérez Barrantes 96.30% 0.00% 90.00%
Stefany Tique Rodriguez 77.80% 0.00% 90.00% 0.00%
Paola Jefe
Evelin Dayana López Alvarez 75.00% 0.00% 90.00% Andrea Fer
Baquero Cipr
Cristel Eunice Uzcategui Castañeda 73.50% 0.00% 90.00% Triana Cam
Paola Alejandra Muñoz Gil 46.20% 0.00% 90.00%
Sofia Niño Colorado 0.00% 0.00% 90.00%
Laura Gomez Ruiz 0.00% 0.00% 90.00%
Total general 65.95% 23.81%
 USO DE HERRAMIENTAS
120.00%

100.00%

80.00%

60.00%

40.00%

20.00%

0.00%
Paola Jefersson July Andrea Cinthya Jeimmy Total Maria Lina Nardelly Stefany Evelin Cristel Paola
Andrea Ferney Hernández Karina Tatiana general Fernanda Amparo Lizeth Tique Dayana Eunice Alejandra
Baquero Ciprian Martínez Torres Cuellar Rojas Rueda Pérez Rodriguez López Uzcategui Muñoz G
Triana Camelo Pirela Suarez Wilches Barrantes Alvarez Castañeda

% Uso Diagnosticador Polynomial ( % Uso Diagnosticador) % Uso T&D

Polynomial ( % Uso T&D) % USABILIDAD Linear ( % USABILIDAD)
 Evelin Cristel Paola Sofia Niño Laura
Dayana Eunice Alejandra Colorado Gomez
ez López Uzcategui Muñoz Gil Ruiz
Alvarez Castañeda

% Uso T&D
Linear ( % USABILIDAD)
AUXILIARES
Fechas Excesos de Break Excesos de Almuerzo Excesos de Baño Total Excesos
9/1/2020 0:02:19 0:04:49 0:13:04 0:20:12
9/2/2020 0:05:31 0:22:11 0:12:41 0:40:23
0:43:12
9/3/2020 0:01:29 0:06:12 0:16:34 0:24:15
9/4/2020 0:08:45 0:24:28 0:15:17 0:48:30
9/5/2020 0:03:00 0:19:37 0:15:19 0:37:56 0:36:00
9/6/2020 0:19:51 0:01:52 0:08:45 0:30:28
9/7/2020 0:04:17 0:18:23 0:16:01 0:38:41 0:28:48
9/8/2020 0:04:50 0:06:08 0:15:00 0:25:58
9/9/2020 0:04:37 0:12:40 0:14:16 0:31:33
0:21:36
9/10/2020 0:02:06 0:05:17 0:11:29 0:18:52
9/11/2020 0:18:00 0:04:17 0:07:37 0:29:54
9/12/2020 0:03:41 0:10:30 0:07:10 0:21:21 0:14:24
9/13/2020 0:00:07 0:01:23 0:03:05 0:04:35
9/14/2020 0:03:34 0:22:03 0:07:53 0:33:30
0:07:12
9/15/2020 0:04:30 0:00:05 0:09:26 0:14:01
9/17/2020 0:19:17 0:25:00 0:38:14 1:22:31
9/18/2020 0:11:11 0:00:48 0:11:30 0:23:29 0:00:00
9/1/2020
9/19/2020 0:03:32 0:00:03 0:19:25 0:23:00
9/21/2020 0:24:17 0:18:03 0:08:37 0:50:57 E

9/22/2020 0:02:23 0:00:01 0:07:46 0:10:10

9/23/2020 0:02:23 0:00:01 0:07:46 0:10:10
9/24/2020 0:00:33 0:00:01 0:10:13 0:10:47
9/26/2020 0:08:05 0:00:52 0:00:29 0:09:26
9/27/2020 0:15:25 0:00:00 0:01:16 0:16:41
9/28/2020 0:03:29 0:06:00 0:11:22 0:20:51
9/29/2020 0:09:59 0:10:23 0:00:02 0:20:24
9/30/2020 0:04:57 0:00:00 0:13:22 0:18:19
 Chart Title
0:43:12

0:36:00

0:28:48

0:21:36

0:14:24

0:07:12

0:00:00
9/1/2020 9/8/2020 9/15/2020 9/22/2020 9/29/2020

Excesos de Break Excesos de Almuerzo Excesos de Baño