ABSTRACT

THE Essential Course for

Women in Business. An
interactive course,
designed for women in
the workplace, providing
clarity in your role as a
communicator,
influencer & decision
maker. Discover how
your personal
communication style &
preferences affect what
you do & how to use this
knowledge to have a
SKILLS FOR WOMEN AT WORK greater impact
Suhad almousa
Skills Needed for women
in Work
Suhad almousa
Soft Skills and Technical Trainer

OVERVIEW
In the Business environment, your worth as a business professional is judged by
your people skills, your ability to harness the commitment of others and your
capacity to positively influence and persuade… it all comes down to your
business skills.
 
Key Learning Objectives
 Learn that traits usually attributed to women can successfully influence
others, including those more senior to you
 Discover the impact of your own communication style and how to adapt it
for positive outcomes
 Recognize and interpret behavioral characteristics of others in your
workplace
 Understand how you and others communicate so as to achieve results for
the business
 Position yourself with confidence and credibility
 Learn how to act assertively and deal with conflict
 Negotiate for results with integrity, objectivity and focus
 
About the Course
In the Business environment, today your worth as a business professional is
judged not just by what you achieve, but how you achieve it.
Your ability to work effectively and influence a wide range of people will maximize
your opportunities to be successful.
During this interactive course, you will gain clarity about your role as a
communicator, influencer and decision maker.
Suhad almousa
Soft Skills and Technical Trainer

Discover how your personal communication style and preferences affect what you
do, and learn how to use this knowledge to maximize your impact on others.
Have you encountered conflict situations within your team, with your peers or
even with your boss?
Alternatively, do you sometimes feel like the “piggy in the middle”, as colleagues
or stakeholders go into battle around you, requiring you to act as a mediator?
This course will help you understand what to do in these situations by creating a
safe and fun environment to practice new techniques and increase your capacity
to influence internal and external stakeholders.
 
Who Will Benefit
Any woman who wishes to enhance her personal profile, Business Portfolio,
communication and interpersonal interactions and raise her level of confidence in
the workplace will benefit from this interactive training course.

COURSE OUTLINE
UNDERSTANDING DIFFERENT COMMUNICATION STYLES BASED ON GENDER
AND BEHAVIOURS
 Examine differences in communication styles between men and women in
the workplace
 Understand the attitudes, values and beliefs of others in order to
communicate more effectively
 Identify what constitutes positive and negative communication and learn
how to interpret the signals you give and receive
 Learn which of your behaviors leads to positive outcomes and why
 Goal setting – motivation to change
 EXERCISE: A communication audit to determine your preferred
communication style at work
Suhad almousa
Soft Skills and Technical Trainer

 
CONTRIBUTE TO SUCCESSFUL TEAMS BY ADAPTING YOUR STYLE FOR RESULTS
 Discover your unique communication style in a team environment,
recognize your strengths and weaknesses and how they affect others
 Identify the communication style of others, and adapt your approach to
improve working relationships
 Understand team dynamics to create a positive team working environment
 Develop an effective style – matching it with team member needs
 EXERCISE: Recognizing team role characteristics in yourself and others
 
RESOLVING COMMON COMMUNICATION BLOCKAGES
 Assertiveness – understanding your own style and how others respond to it
 Learn how to express yourself in an open and honest manner – deal with
negative feedback
 Learn to say ‘no’ responsibly to unreasonable demands
 Check your internal dialogue – do you speak negatively?
 Use dynamic listening skills combined with powerful questioning to receive
and deliver a message that will be understood
 Overcome self-limiting patterns that undermine your position in the
organization
 Communicate your opinions with confidence and clarity
 EXERCISE: Practice dialogues that use effective communication, listening
and asking questions, giving and receiving feedback

 
Suhad almousa
Soft Skills and Technical Trainer

DEVELOPING ASSERTIVE COMMUNICATION TECHNIQUES

 Understand the differences between assertive, aggressive and passive
behaviors and their impact
 Develop strategies to manage aggressive or passive responses
 Develop techniques which will help you to project confidence
 Overcome a passive style and command respect from former peers,
younger or older employees
 Techniques to avoid being manipulated while conducting yourself
professionally
 How to avoid being bullied and retain your self-respect
 EXERCISE: Recognize types of behaviors and their impact on others and
learn how to develop an assertive approach, and how to deal with ‘difficult’
people
 
CONFLICT MANAGEMENT AND RESOLUTION
 Define conflict and why it is needed within the workplace
 Explore gender conflict
 Recognize your personal conflict management strategies and those
employed by others
 Understand how to ‘map’ a conflict by identifying the issues, the parties,
the needs
 Determine the most appropriate conflict management resolution strategy
to adopt
 EXERCISE: Advantages and disadvantages of each type of conflict
management strategy and how to work with others using these strategies…
mapping a conflict
 
Suhad almousa
Soft Skills and Technical Trainer

POWERFUL NEGOTIATION TECHNIQUES FOR WOMEN TO ENSURE BETTER

OUTCOMES
 Overcoming self-limiting patterns as a female negotiator
 Observing gender differences with negotiation tactics
 Developing assertive behaviors to strengthen your negotiating position
 Understand the role of the negotiator, mediator or arbitrator
 Prepare a Best Alternative To a Negotiated Agreement (BATNA), if your
request is denied
 How to handle ‘dirty tricks’ and gender issues
 Develop strategies for dealing with an aggressive negotiator
 EXERCISE: In a simulated negotiation, practice an evidence-based,
persuasive argument when asking for a job opportunity
 
CAREER STRATEGIES
 Managing the predictable, the unexpected and the potential
 Take charge of your future
 Devise your own career action plan
 EXERCISE: Develop a Personal Action Plan based on course topics, including
how to monitor progress and how to measure success