Here are the steps to follow to initiate Online Pension withdrawal:

1. Login to the Unified Member portal using the UAN and password.
https://unifiedportal-mem.epfindia.gov.in/memberinterface/

2. First time users need to activate the UAN which is under Important Links as shown in the below screenshot

3. Verify KYC details by clicking on the ‘Manage’ tab (Mandatory is Aadhar, Bank account number), It will be approved
by Teamlease in 2 to 3 working days from the date of KYC updation.

4. If the portal does not accept KYC then Name, DOB, Gender available in the UAN portal does not match with your
Aadhar records. Follow the below steps in case of mismatch.

a) I Scenario: If the details available in UAN portal are incorrect in comparison to Aadhar, then Basic correction
request can be raised under ‘Manage’ tab Modify Basic Details. Please follow the below attached process flow.
 Note: If the difference in DOB is more than a year, RPFC insists to submit the request through hard copy of Joint
declaration form (attached below) along with Aadhar copy & 10th mark sheet with Teamlease attestation. Post approval
from RPFC field officer, employee can update the KYC and follow the further process for Pension withdrawal.

b) II Scenario: If the details available in UAN portal are correct but Aadhar details are incorrect, then employee
needs to visit Aadhar centre to get the details changed in Aadhar records. Post which employee can update the
KYC and follow the further process for Pension withdrawal.

5. From the top menu bar, click on the ‘Online Services’ tab and select ‘Claim (Form-31, 19, 10C & 10D )’ from the drop-
down menu

4. ‘Member Details’ will be displayed on the screen. Enter the last 4 digits of your bank account and click on ‘Verify’.

5. Click on ‘Yes’ to sign the certificate of undertaking and Proceed For Online Claim further.
 6. While filing the online withdrawal claim, there are two options of forms:

a) Form 19 (only PF withdrawal) – It is used to withdraw the entire accumulated PF amount.(Please go through the
attached SOP since TeamLease is having exempted PF trust, the said online application is not required.)

b) Form 10C (only pension withdrawal) – This form is used to withdraw only the pension amount.

Once submitted, the claim will directly go to RPFC for Pension settlement.

Note: The basic rule for Pension fund withdrawal is that, the claimant should be unemployed for 2 months from the DOL
in order to withdraw the fund. Employment status will be checked based on the UAN number. The claim will be rejected
if currently employed and Online Transfer has to be applied as per attached Process flow.