other features nado othe emai us he Stadens Book contains the folowie Busnes fandanentats This opening section intoducs you tba bsnes prince and vocabulary 1 proves sd foundation or you tbl on nthe ou a wi ep you get hc os et of al components ot TueBastnene 20 Reviews "hen can Be edn te wat cont your work on he i catch up gull Joie mined ion, an ee ble eso sa ‘Addionl mate ‘his ston coil the extra mater you ned to opr or rou kates (Grammar and practe ‘Tie svon per uel summary of ranma res wth er examples ad also proves ‘ter racic othe een ar pls inthis el oft course Recordings Fal ips of al te andl recording proved, allowing yu to stu emo slags in Seti However ry not ron eating oundencand he envy fen jou dan Seti understand ety wor, othe main ce, Gian, Ineach maul, he sa shor losay of wry may tno: The nts or thee ae inthe lonay test th oaks Woniin aright em wich ou hold {shea end we. Theor in ac, ar wordy rnd Wo understand, Workbook i usiness 0 eWrkbook provides evertbing ou would dn pind Workbook, a wl ‘cn mle renuncs fe sly ded or lator he sity and cote ‘rl to suport and eakance the cli the Sten Book | Language prctioe | ‘Thisection conan ce to const the lngune presented in he Stadents Hooke Xu can pactae gamma, ocular seni promunton, reading and orig watch Ths ston contains video lp and worksheet sesompan ech ant inthe Stans Bol, he eo clip ue ede of min-druma tht sate the commana and poe hls ch unit The ere alo you te prac the neon language nthe ie “oc et youre at ny pnt in the our sing the eWhook by et ter he tie oF theme questions Your tet scorer re ore for your teen. Print and work “Tirsestion ofa pen and paper enon ofthe ates in the Langage pate section ‘Yorcin lv dovrioed he aude tack mud far thee action Gramma help ‘You can ret thi scion fr hlpflgramar ales nd examples | ord ts ‘This section coms the ey words nd doinitons rom the Vesblary moles inthe Stuer Bok, Dictionary Int:vemacalanicionarycom, “This senon proves explanations nd exerci on aspects of wring, sch spelling, panctuton and prepping “Thien conn al he audi recunings rm the Stade Book ad eNorkbonk, lotr ‘wth the autores You ean downlad al he matali secton toa ble dee for ‘We sine hope ou wil enor working ith Business 0. Good lik Jobs Alison Jeremy Townend aul EmersonPAGESE-9 Busines organization Economic eyes Beakoven anal Vs and recruitment About business Vocabulary ey 1 AS TheeducionBusnets 12 Education andcaeer 1.3 Tanereview {uid aang Wierda? Clociatngichater Pk pot ae 2 24 reolaions 22 informaton yrtemt and 23 Comparing solutions Information Re Te iy rman Serie ale eee ice ne comers Soren tat 2.1 what quality means 32 Quality andstandards 2.2 Pave structures and ening Tro ino omity Word balang Ivesomething done Damier ahentrganed! —hjectcratingo uty be pat pri par res Sy eehemecnin ow Glrcinvoastouay drt 4 41 The projec team 442 Managing prope and———4.3 ogres speciation Feedback fading Slee tam pnt ORCS sratabis sateon ng ‘Neco tera oj management oleate 5 5.1 Socal media marketing 5:2 Themarkating mx 5.3 Questions for Sling more Real: Selman deo Trafou Pte tourer mie parading ae fore pe aa ese ata Pelltmaieing Tn Norteinpeotontone testes a 6 Developing abusnes 62 Funding a artup 653 Fue coninuous New business fang esinglerter ‘pert fndng Sa ture perfec cn ids Sledtana’ tend Vacant to fundig leg Branson Onelopmganiiestor Stormatnang appenton’ alte ne Teeboinel lene ite een dig 7 21 Accountants 1.2 Fiance docurentsand 7.2 Cause and eter, Francol onto! Rewene Wyit bend wobea —_requaton shi ales ae Neer eg esha tng tomcs! purge a oe ‘count ane ‘Sn cut mares, 5 1 Fairtrade or‘reetrade? 82 Conraceandorporste 83 Oaigaon and Faire aang ya cade hated ens parison, version aon tr Calan ih crac Canc ie as Datsun furtado tee pecinneuntinsconiea Ive m darthaw ‘ppurofunemcl tener rod bated (eso moa doamentsBusiness fundamentals > uy rows and re motes and mariner | yan punt ede whith ns ou nd sector te comp nog BASF ing Cafour china fe Gassing Google Mes Total Wolter ‘city Gan Water Fania Bans rane, Rel Eta Eules = Teor Sefer, Haranare, Computer eves [Est five lrg companies in your country. enty thelr nduty grogp and sector Reading IE fed the summaries ane name companies or peopl yu know for each catego. “ype of business Sate nen popisthip Thesis caso Foc who espero ‘aye Funes ro or mon poplin th hss ge. Al puters pref ss {United npn ity empany dL.) Tecpel ory Ice mt tnccrers Ten span sures cam cd api. ‘ubiclinied ompayl operation plane Trecarpany owl holes ‘Mime sisson and why guano noneyi he sae pr pose som Busines model 128 sins tosis) Compan lo compan aC urna csr Caries nde {2c sr care nd sl naa ‘aha fcc brs cement pry verdes orcs sa company’s ‘Menogementsructre “Te ond Chr, CED, CTO, Non asi cae ‘The Management Crip management CPO CFO, Drs of Mating HI, Tete ‘Middle mages Moga dvs department = roi ne tenet Spero a ele Discussion IE in groups, sus the questions 1 Wich sectors and pe of snes would wl ou ike to work 2 Why? 2 Waco! of manapeent Joyo hope reach the shorn ad te longterm?ae Reading IE fad the aria and choot the bt ternative fn Bold ‘The Business Cycle ‘conomic growth usually follows 2 shames wer sere ates engage Spending Aer eadhne mares, technology and industrial sectors The Ip mane gins wel before recovery is vovibie tn the cena. “The stock market reaches market op befre fl recovery inthe ecaomy and Investors move into sales and series But as row nereases ss does nation {End cnr Danks false Interest ues mofo Con ‘The markets then expecta period of contraction and become bare: lnvestors prefer "sto vest in ules and bonds Beonomic growth starts slo the eeonomy mone {neo recension a the eye conti 1 Ire rates ly ie fallin eid of rece 2 When fin nes conan lower rae interest alee 5. Rtutimaret optimist / penis abot the econo. 5 Bonds ares more ppsienvertnem han tcks ins bl mart bear mathe. (Eyed the are and mark statements -5 T(t) or (fase ‘The Investment Cycle ‘The first phase i atcumulaton After ‘he markt has boomed Innovators and arly adopters bes fo Duy at ateacve prces na market whch ssl Deas ‘nthe mark-up phase me fear ofthe naj or investor of losing money Apreit and investors become fst als, ine excited and inal even euphoric ‘elmthe distribution phase value investors begin o Sl Price can remaln high for some ‘me and greater fee investors comin to buy hoping fox further res. ventas Dates drop and aber see for «breakeven oslo ‘Mark dow the mat painfl phase 1 oly when the mart as plunged 50% or ‘ore tht many invests fe panie ten ven 1 Bary adopters ar unig ota i.) 2 Inmovtore uy when te mkt ullsh and sll when is eaish. 5 Most esto buy when pies are sing ad sel when the are ang CD 4 During he dunn pase vale tvestors wi ul ries epn to dap Bforeseling 5 Greer fol investors peter make sal os ae than accept x rake In groups, cus te questions 1 What stge ofthe busines eyes the cone in now? How lng willis? 2 What re he avatages and dsudentages for individ companes an cous when otal as ae) over nerest ts?Business fundamentals sraysschrt | Read the ati and complete figures ain income statements an B. foie Duchovny cee eae + ae ‘ record bel ve tox pads I aac ee » Mores at orund BO of AP Croasing ne "Home cee fimusielsesterk income statements lessfindcxs ‘Band state deren tween Sere ee ‘alin A) 10.000 an 1000 roca. City, itariing breakeven pints al Whats mae, the mie bisnessis gong town maior Fevolion wt the rie a 8g ‘donload (0D) For 25200 Recor 0 ales ae bod nos RPS ae sien Tomer, ssthoush factrig costs eee tose and royatos oe tr « lone ravens tra ee ‘hantor CO Era breakeven nasi chrt with onthe verti ans from 0730 and sls on {he horsontal ans ram 1K to TOOK. (ee the example on page 78) Etr the fling Infomation 1 Draw s horzotl ine representing ZaZeD Recor fed cvs a he sles eens forte of) 10000 and) 10,00 alums and dre rapt 5 Pvc aor acd pu ile cost fo trmver of) 10000 and) 10,00 albams fed dew anit le coecting hee to pos 44 Wilaprnc nt th sae revenue ad cot for ia downlad rahe than (CDs Usa anther clou dns for DD reve an nal cous on he chart ‘ne veal ine fn the hizo at the ot wher he een ad tal css er rae oni the spt breakeven poi Discussion Ei inal roup, dacs the questions. 1 What sort of questions dos braakven ans provide answers? 2. Whntare the lpia ofthe tend toward cgi downlode or cord abel ass,wetnayeursv | Colloeations ‘olpayingajoe |‘ Using ‘power vt to make dynamic cllctions helps your CV have masini impact. oat Set ae a severed Sere ented cele a tae oregranie ranged Coleone =. ox Siete ee proces see avon army terres teen te pre = ‘Writing and roleplay ore [El imagine yourself ton yeas fom now Using the framework below complete your CV releence ‘ith callocstons rom Eerie and 2. Then extnange Cs wrth partner and ley Jo sup Intervene for porions you oul ite obtain nen yon tne References1 Building a career BA’'2a cee eg ey IE ta smal groups elses the questions below. 1 What ference does dere make wo jour carer an your ering ptt? 2 How much dos degre course cost in your county? 5 How much dos cost unteaty o pode a dep couse? 4 Who shold py fr higher eaveaon? Should students om cher tas ay more than thas fom pore nes? Hon can nies persuade studets pa higher es? Scan reading esd hat re ere? ppt anny whch pte oe Reading for detail [Ed es the ariel agan ant choose tho bar answer to each qvston. 8 merits 2: Hon mach doth U ren contort too ee? 5) Beween £50.00 and 10000 6) tapers hae oe bene they accept eer ses 1 they exctade desert cal they accept higher oe (Why doe pate buses school ned to ines cae eo ut cy pa? A they ean aly higher ce 1) thy hate no subs 6) the hae ested Increases Listening and discussion yD tc into oust ecg tte are. Matec spe 4th 2) Education shoud efor atl = 3) Unies oe bate 2) Latte ores ee i 4) Rescuers forte, [Ed oiscuss your own reactions tothe arte and your opinions ones in education1 Building a career > econ vers for vs Brainstorming > vertsretating to creer | KE Think of a many good resons as posible fr studying busines _£29%__|_ pte letter below sscusas reasons fo attending busines school. Choose ane ver for ach of 1018 complete the eter wth he comet ealcstions Sena Yo sd ir tt ig ts hes Wl dt co aor spr gn Bove mate won nn @) a age ds ih Uilsre pesnP els ) guig/eanng mpeg eb {226 tving owning / wing re rng pl Gh gt ae ea ‘ee (ging / dg ging Fits dng / mag / Mars ‘hsp col al) eine / ree / War ain Be pened es 20) ed ate rich eee al ea () ean / a gon ‘eu yds, wu ree eet [Fock agin a the ist you made in Exerc 1. re any of the ies inthe eter Sonia {he seme os yours? Which pases would you odd to yours? (Ey witha partner, decide whieh colocation rom Exes 2 relate to potessional ater ‘than personal experienc, Use them to wtesanteness about yoursaver et you could {elma ob interview” Reading and vocabulary [El complete the extrac about how to pay fr studies withthe verbs fom the box. orange baron thane btn subside support win yur not ky enough tobe mae toa milo oto ave pons th very deep pokes, you maybe wendeng ow 0. ‘net stp your essation Casters ay fam ‘county fo county One af he most pple saluions to ‘start aa, somata terest oo eductb,hat only repayable when you en fs wrk. Mary start who aa unable (3) money fom ends Orfomiypefrto i) themsaives by woreng pane, and somo are abl 0). ‘rant rom el govern oe 0) ‘schoiaripe fom thr unites. Fyoure Srey In wor, ry parsading your erployrto (7) —_—__ you ses “insane courte, companies afe bound by aw fo corre Discussion | cosy nce f Gl What are the advantages and disadvantages of the methods of financing your Sr ey FF eae at opr: Yr png tat mertens ad ange omni ao Me sarbusee/s nan oebeams choses teaeree Soveyege oa Siecarensc eos T- tewt yor ecto, Ws ert fom your pant euzion a sr of Serger, __kaonteeuyectnayaromn oasesBe ieorane me Vocabulary [El cemplet the CV wit sppropiat action verbs fom the boxes. Then se thm to write sentences for your own CY. 2006-2004 Sales manages, Way 2Go Travel, UK ho Srportelens by poe and). nce te programmes 9 Boar of Dict Qo ante, new les reps 8 ic ges forcony a at. rv ee hy 2 haved devaned ewan) inplnented managed metated 28-201 Sle and marketing manayer, Hondo Halla, Teas Gyn ser maers and (3) tana aversingcmpsins ) as) aac operas ay orig aad 12). eta fora new osommesc von Paraphrasing [ed whch verbs fom tho box an reer to people who tobedimised tobe edt tobe made redundant tobe on auigerent {obspromsted tobereing tobesupenaes wo be Waster 1 are carentyenoing hating no work 44 areewinga job tha were unapy with 2 Introd to poor company peormance. 5 remaking geognphiea change 5 ateahing postive career moves 6 low their job deo spray problems Listening for gist [BD s0s- 110 Listen tse speakers taking about carer changes. Ue eaprssons frm Errata 10 odes each stuaton [El with parte, sis the ston Below What woul you do 1 you were promoted toh ou ew x to etic for ou? 3 Josce enlist or ntnng an emo? 4 Jonge ngourooe he ye fe gece 356 salary arene? Listening and discussion Bl 3 ss unten ode papl taking about cares dies aka noter on the eens1 Building a career tine make Analysis IE Decide whic tine markers in the box ar uly aot wth te presen simple and which ar associated with the preset continues cise feet Gere) aaa tie [Ey pec wich time makarsin the box ro uly azote with th past simple and ago. sendy ever for in jst lat never (nett sine when ee Soy Sein Irom poresnple FOwmunicaney Discussion gtaes. [El witha partes, intervaw onc ther bout the past presen and ftir Aak and ‘con wnationl Soe te qasions bow Wonertedonher When didyou fist. ina do you sully? What ereyou ding on? Pees) [terre gates) wrwrcefeconyuics [Maaraneupee ied. oldimegeGet Eefareyeuchalyoere'_?Aithemonert what te When cyouBintyei 7 is Whatiwoulajouhaedone# you? What yeu dei 7 7 coy wonne BS? Mow'many have you..2 youve sever rch, eer ee cniwepmenson Listening nah IEE. D v2 every en yeas the rank Scho! Trmtcemintor of sine organize union party steno 3 STSronnzimcae cvertlon bewean two of gradu Fer popes Seas and tke motes snewer the quer¥one 8) What Fase ding at the moment? SSSR b) Where did rer work betore? 1) Whachas Fraser been ding eens? ©) Wht di Jed afer nnvng th nes hoa? REE) 1 es soe temo 1) What jo doing oan? 3 ‘omestong 1) Wht docs Peer ear about es? i ae [Bi write cut your answers to Eerie 4s complete sentens, tating crouse the (errect er formseco Rolepiay BEEPS Cros youre stendng acs enion weny os rom ns. Fat, complate the oe car below. me (Qalandar oie. z [ED You ae now at the opening costal pry Cclte around the rom and tk to as many ‘St yur fomer daamater sponsible Make pote conversation following the cues below Wat. do? Haw long. oar mos cet jos? What the moment? What. sent? What er ienving college? What oes? Balloon debate [Dl Work in groupe of thee or four Youll wrk forthe same vate busines chook Dus to [bagetrestictons tor fenot enough money to ay everybooys salary. ane person must [bemade redundant, choose one he poston blo then each reer eta of Your Past ‘Sccomplchment, caren projects ana future cbjetives. The group must hen decide who as Inade& good ene for continuing and wha has adopt op ott ‘MARKETING MAMIAGER || PERSONNEL MANAGER Aecomplanments Accomplanmants rete poste rage a ran nae {fe bora peston red on consis ‘Sud soso nore ‘ranged srs amos crepe Projects Prec ty ow mats area crits naar porn th Sbiecven Sojectves ere te fo ton scoos te wot Forse ranger oy fora tat open ecamuson prey contrat ae sabato a ochng ak EAD OF ADRINSTRATION——————) | DIRECTOR OF STUDIES a Accomptanen ‘Aecomotanments face sro! eater yas fase: ‘Sore luo wih atineds popans Projets Proje locate soeantip and goon tring Soop evlstenay att eer Ser scourge nde sues fronse naar smg ore sh Snes Sriccives ‘roe oles a roti {0M ues eas wth 50% ste1 Building a career Interview questions and oy ae) > cxresomforshing | Listening and discussion a IEE_3 195-120 stn to sixntriew questions. Which ar the most fiat to answer? > lela aod How would yeu answer tem? = Listening Eh 121-122 vais being itesewed for ajo in marketing. Use to two extracts {re heritervgw and erawer the questions, 2 What does Ova say aboat benchmarks and feedback? 5 hy does se sess bjs with hea? 4 Wha wes the scondguestion? 5 What docs Oia say out poole sibs? {Whitby has se demons inher pesos expense? IEE 2 121-122 wien a parnes fin suitable words to complete the expressions inthe Useful expressions: Giving reasons nveding a point a s mearng profesional ices tink oe Sry parol ie 0 is. ‘ats ope have sr quits. But on eather ‘170 many fel have Salen penl il tev imporant ot to ndertand hat the company empects. tu Ista ry ene otha feeds et = et at el eee ee Tl ‘lity ny pomibe wen ‘ing ies Whats ay share he sucess when achive an obo Ingeteoplevo work together nin to are value ret, heey ard work Language focus [Ed wits parior, ue expresins for combining rezone and aden eas 10 ‘complete her answers taints quetone Wht were the queson? 1 Mainly forthe vary set oof the cea ot, meet sot of Aer people hal na mc ete tha aytiag he ns led 2 Wall te ver dose lowha known a be Pas Valley as fobs ere are ery god commana sone ofthe onthe ree in the 3 Sea mens rally itrelly lace efter a hard wee. and 5 espeime Nu can bea adnan fr gad morkout and a ge MOFbas marketing aston forthe word's bia for job as marketing assistant fo the1 (Building a career 7 Brainstorming [El tn smal group, vie the et below into Doran Don for ting dyraic over ‘Etersmen you have fthe, compare your eas wth he ats on page 125 Dos and Don'ts start you ater ‘Dea Sir or Mada write afrmal introduction nthe est paragraph, ask ret for an interven rte teas 420 warde— th mare information you gv the beter toe sophisticated language to make a good impression. foto the AIDA meade used in advertising ttn, Interest, ds, action. Model [Ei complete thi cover itor ith he action vets rom the Bos ES cere, Sey! ted ect) moend ane Teac ang) _ eben. se cote a my pecs pots, nd rcet 0) MGA nating starch Urey. lmeninl candi re potion ot apa ses Manage a Sur OHEADS, lnm a sonore erate or ony Etna ros tongs caster @)___ tales re 6|_—___ ro ‘mabarip manager yt Overs yar pr, moe Pa) Ngai ar ih sarptive sett a te tte inst. a am cata oven i ovat shreane) Stari pani Io be oe 10 yea oe tater ard cal tryna anangea meng Hous ay aveston pare fa ee cont Yours, Analysis FETE) Eh 2 serene rrp xe 2 pray nde ‘re dtl of te applicants accomplshnents? ‘Elie aplcat ote company, showing wy te company shold hire her?Borer Language focus [El match sentence bgining 1-10 with endings aj to make typical dytamic sents for ‘over eters. 43 Latende choot 5 Lsppoted mast 6 Jonomch as bending eaanced output [El nsmal group, ead the two jo a For each positon, st atleast to qualties and two Sse tat the del candid should have Speilat valnng services of to ‘tenatonal busines school to comoarios ‘troughout Europe, You wil generate ans {allow up lads, hance cert apna ‘Secure cent commitment bafore handover [Ey vido ito two teams and Yam A wil appl forthe postion of bvelopmant officer the positon of Band Manage, EMEA Pow the 3 * 5 oma edeation former with ou spon call {Song candi ‘carer nse bokaring tak wit om ty working nao avers sales fom the Univers ef Opn. presen of te debi oe. raping nausea naman vse ‘area Using win xa oles n Jap, Soul design and mpemant mart ‘Sinpagns for Europe he Mee East ‘Ste, and ensure ft coe and rt ‘beaten oe met 1 Witha arn rm he tm em, Ist example of our experience, il and 2 Man the four pargaps of your cine eter sng the examples yu ited above 3, Wate yourcover ie ae acon vere whenever pose ID change cove laters wih the other toa Red the oer tea’ ltrs and decide ch cndhtes toca nerve Announce You decson tothe ote eammakings veyeerpin | Diseusslon Decide which ofthe following feature ar more advantagsou for an international Bearing POSH | anes 00 tt Reading ‘ead the information about Mangala Busines Scho! and it ts nats nd weaknesses In tems of fs aly to compete ns global marke ‘Mangalia Business School (MBS) — students In sores Romania with an excelent reputation For quality in Gent and Eaten Europe Stated Busines Cente which oss ineational ae conferences and seminars Mangal late a forbothsunmer choot and all yea study ona wel equipped sasde campus with comforable secommodstionfor200students The schoolers Curses Masters degrcs ac wel asenecitve education Samat gy, tailored tothe nese findvdl connie. —— ces companies Work pacrente te ‘orgnizin Romans, Bug, Hungary andEcos Listening ‘D122 Listen to an extrac rom a presentation given by Rad foes, the Dean of MBS, {nd answer the questions 1 What aeraatves is MBS fcing dt 2 Wha does ada Tonesex expec to his ies? 5 What hs lon Bumbsscu oe and what ars conditions? Discussion, nama groups, hol mesting to dis the brie below and raw op propor for MESS Mangalia Business School Brie for international ansultants 1 Sponsorship Should MBS accept Bumberc' fer to sponsor the scheal (se pin 3) 2 Tutlon eee Unitnon eeshave been average for busines school they. shoul MES maintain thi poly ae fees to ager ha sveage lever educe the toa lower han average evel 2 Development projects MBS can afro incest in th deveoprent projects blo 3 flows: ‘Ac cutent average! ee lvls one project ony. faumbescus sponsorships accepted, wo roe fees are increased one aden project ies are reduced, one poets ‘Theposbepojectsareas follows 1 grenathen fly an ners esac fring + improve and extend ais + deopintematonal ecutmentand exchange progres Pease consier the olowing, a5 wea your own das: Who should MBS target unser raduates future MBAS corporate cles? ‘Where oul MS look fort future cents: Romani Cental rope, Ween EoD ‘the US, the far Eas woe! How should MS promote tet materi med events incentives? Listening -D tat Ustn to 2 ao news port How does thi news affect your proposals? resentation2 (Information aes ‘Rarer Discussion, Look a the pictures and answer the question below. 1 Howe the oto of th 1930 client from today’s wore? 2 Whit do you imagine th ofr of theatre wl bee? 3 Dogon expec tecnlogy to make youre easier rrr? Summarizing deo tm rope Dd wh tate chr mares he wes 2) Technolog els people sae dine 1 Techno makes peopl wrk harder 5) Technaogy a wate ofmoney [EI Read paragraphs 1-4 choote the correc summary afr eth pagaph 4) How several fctors have combined to make the workplace more presse 1} Poo pnne om generate more wor, nts 6} Manager se iveumen in inonatonholoies «production. {3 Working condone have Become uncool eet mes IE ead pasgraph 5-7 Wie a sentence to summarize each peas Listening [ED 125-125 Lent four people being interviewed about the atndes to Which are forandwhich are against 12 IE)_2 2-22 sin nd arn ach nar opin Dos ape With Discussion ‘To what exten do you gre with these statement? 1 Te compere he most portant inseton the story of ian, 2. N'omputer maker posible too aks which were comply unter Delo 4 Tome mistakes aman uo ell mess hig pou need oper1 vecent eats. thee forces ~ dowsing (obaliaton snd the mead for epoed have Eombined wo change the work mira What ‘sed wo bes comfortably busy routine has become {non-snp workshop im which most people fel they can never sop to ake a breather The result of doing sa mad dash o cram tore work int ewer people ax people are ding he work that tenured vo do, anda the Same ime ae expected to meet or exceed previous inet and prodhy target something has tog. To is pressrecouker emironment. ‘ch everyone i suposed odo mee wih kes Scand the glbaaton tre that has wept Through coporte boardrooms the extent th al compesors have a lower cos srt ~ ich man dene he ur cr are 0 Iuch her and European firms hare yet ftother eso to hep bret a headcount lie The final ingredient thin merce Compton, which has resulted nthe prestre dtocreryting fer (One way corporate leaders justify the quest foredicincy snl speedo pot othe ‘nuluion dollar vestnentetht have been trade nT equipment and serie. The tw FCS {in corporate neworks are supped to boos, preductity a profi and wil n fc allow Teircompanis odo ore wil lea! ‘This true, But another truth ha become buried er the echnotogy sales pe. chsh inp ah System imran to make ure that athe pecs ‘hnnest well with cach eer Pouring thossands STP Ce and les of ees no corporation a fret way to waste money ues the tems ad {reoverhauled. Untormatly thi sl become Somewhat leva The expectation sth mone {Schnology means more speed more output per employee and when thse rss don {nts maga cc dhe only way wo prt them lo rere people a werk longer hour ‘Oday the sume thing happens even when the tectnoogy diners 2s promied:Corsder the {Gee of proetation sofware such as Miosot® FeowcrPoine which has become a tandad fie tool fore PowerPoint graphs presentation trou ve wo crete bya rape at ‘With Rovers sare cousin, ot ‘out apone ean ae own 313 PC ad without tuch sing or practice, profoce an onscreen presentation or asick set of atdes handouts oF Efanepaences hat lok fly prfsional On the one hand this software actual a rusty tol ~ictakes ony hours odo what fright have aen days previoay and the rae inj as gor it not beer But dows op there. Now everyune ses aw eu) tse thes programs they ae el more and more. Ths sensor manager who wouldnt have Consderd aking an soastn pend 2 coupe of {Gye working up aide presentation axing Sane ‘Age ecology dest eat to dec the sme abs to prepare hat presentaon using the Sesto PC ad PowerPoint The ga fr this Staet save hme by uring che sfeare the iy ‘utcre that eo se ps ore tine on Bresenatons and hale tesa fo ther Specuat theo yore staring to think that. nstead of working tn’ plan tocope wy preset deadlines nd nowt mor, inet pl wp your tsumne and ook caewhere maa Have ome thd news The gre eal itch greener Anyee ese “ora least nota whl Tt greek2 Information ‘strato [El "nformaton too vluble abe let oT departants. In today’s business word, TEE anes oce exh [El ec whether hese phase inate a small oa large ference inet tooe ach eee mean {eemorecipene nargnsly more sxperane ey moe epee een slat more epaneve sonst mare cxpereie [El Use expressions rm Exercise 2and appropiate adjectives to compar 1 wo computers you hae wed. 2 two mysyou communicate wth our busines contacts or yor fends 5 osoftare appar you hate wed 4 wae you be he Inmet 5: to primes you hae ws 8 two eemons devices 300 wou ike tom [Ed plan te siterence betwen each pir of computing tems. 2 inp ae aa 4 tdthmda pope ‘vn and tag ‘band hard are thelternt ud an nant reap anda woekston Reading and vocabulary [EX George shoplis isin charge of user support at Ft Northeast Bek, Choose the ‘orrec verb tocompiot the ema be sor oh boat Sle a ‘eyoutoon a sca a esedeed we 1copa whan ‘Songs cpr endo) ane upped promt ese St: starespleatars ow cag clear fang maa re et a ot apd nn re a sae cee hota edn ed ‘owe, res te nw ret he Phan we tang up png usmle Ira comarca cranes arcane rate ere on > ‘fsa wana one ona We aly os nese [Ei complet these stones with the comet vrs from Exerc 2. Grimerags when a company’s IT atom takes ton dys taf evehing 5 Myer ink imagination When srk password he ort comion choice 44 Theorem programs which can cue your dla ifou acide fe, 5 Anincorest enon adden she mos common reason iy PC Reni takes miter ‘webenl ocount Jou ca 50 ro anywhere 17 Oneal few rerningnvanages of dahon that ener to__ components. 5 Romarch sige tht people who legal ps areas big spends olbce ee nt storie cee Listening [E2129 136usten weight messages on Georges vokemal Match spanks 1-8 with he Problem they arsxpeinang oh 2) they can ital someting 1) some competes need upgrading ©) thy oe downlod progr 4) the whole stem wet down ©) they ave nt dat gully 5 tt computer begs rasng f) Scornccton has been ep thy dtd some les [2 125-138 ston apnin and complete George's notes with he wordafom the Box amupdate bck in nfared know fg loop tout ‘lve Ebony Brooks a about backsp {ive Maurice —on appointments application [ein with Marcher laptops wet tw Lincoln'Thigpen~ presentation sides {teep Ganilla Rameoy inthe "an solutions to database problems Ine tauricg abowt Marketing's Internet connection [ep Marvin ———“'about sound card driver ‘Gara Bckareon ‘on voice eeognition software raphrasing [Ed epace the exoresons in bold with he expressions for ging information in Exercise 8 ‘Can ae you an aera is morsing? Fm in meting at he ment. Tore if ou cold incude me the group of people ou inf, ‘Weedon haves finn dt ore mestingyc Wel el ou a soon me do ‘Whim sway nthe Fr East Ie oto ge me rear roe rept ye. Teor the meting stat can gout give mesome dea om tw ad as ie? Tost cant manage cont hr“ Fete vegthing pon cra sl al 17 Wer ou get ck fom our hold report whats ees happening, {Couto contact me telephone, please? ema seers daw a fe moment Discussion [HD witha para printine the tasks on George's to-do Ist fr tomorrow snd a mig ten prints ip a ny Sa car irs Sar vin resins pl = Sig tar? nt ri Yeapitin~ nts Bye me WWE? 6s sstant sar Wl only wot i al ~ a oo etree Se tea ors = CONE Of rag Dram mL Aero prsontin Far York nF rene = cin omar = on a 16 wb pps rtd Pe fei ff ed toto) =on i fu? Aopiniments pletion ~ tae ots work at Sloe pate an Yee EE hey Bronk i ip Sb tas See 30 mines Ne 8 rer rch’ tenet canton doun 89-6 EE On er 3 ah2 Information > comparates 23 Grammar Comparing solutions and getting help Language focus (El Rea te conversations comparing using the tain with fying. Undine the 2 (operate pres Tertmerntememvel A: Wel preter the la because i ess complicated With a parer have similar conversations sing the actvesin brackets to compare fhe following Tas vers buses. he, neon, .) ‘Thecar vers the ile hea, dango.) (Chane gr vr sched ahs lable we Noor vers cones rat ats aan = comorbishrins .) (Bh wnat special about the flowing? Use the adjectives inthe box toe you. bp epenive fax fstgroing large old profitable sabe The Baga Vigon SuperSport $ The Nnju Onsen Kelunkan Hotel, Japan Discussion and presentation [Ed witha partner choose a destination inthe county you ae stiyngin. clu ‘oie four nays of eshing that destination by bur on fot ete). Incaumne 25, ge [iehmeanr of eanspors sae fom tthe worst tthe Best al up the atl. a “eomfort eon fotpint toteExpanding notes [Ed Complete te arte with comparative pase suggested by the prompts The isto [Be done tor you Sine 1965.Maoestowhas | (@)—_(¢ pod gond_| (help) oe)__ sheretatcomptr chips | Hawes de pu at {enema ge pay Secon anal Oe poate) | Sant ompatin frome) ey 24mm, | once Wentering |More a nin he Xian Koper | Wirilseedtsofee | temper mtn Inwsuy dc harddskpe | gener) | imple ora a pede Soa als sea | Cond ieniaeparteret | Go Gig (iogenie someon | Moorclan asp eae tutnew | exownale eae ou mee ge Condon Mowe age bse |g develope inary ae one ik Reet) | Gog qud. | ene panting Keladfinraliciconay'e | Anypraioawhchiiunet | (0) (cans) Mupiytineanting hacen | jtewoorthzemoedslae wil | thanaompa oceing pe eee eS: [Sins Iemeam mestinggee | (caw) 1D stay he wo have of tere ction 1 Theniertan, 4) the more hae of Camas eteron 2 The more ou che none, 8) hese al wore che Bch 3 Temre wun topes don, ©) hemor pon tn Fm nny Wir) 4 Images beirerntoch andl bndthe &) thehaeriiio cates ke fat) bart wo [Eli porns compte tes sentnces tome your own quotas 1 Theater "s The moet 2 The mor iy oi em, the 3 ee eine he 5 The hrderyou hak the Dealing with requests [Ei ross out the inappropriate response to these requests for hela inthe example 1 Wilyou get mea ep of ales, plese? Nevtwont a8 1 YeutTean have one ofyour but, ©) Soy ve pot too mach cae 2 Gansoutell me howto sutch hs projector on? a) es Ten, Sn 5) on sony, never se mse 5 Gould you pos ote sundwich when soz otto the pst of? | fo Yeveih plese 1 Sasi yu ld nome the phone while Fm out | 1) Yr teal posable 4 sgder iyo oul pre the tin o make few photocopies forme? 2) Yes woul. | 3) Tmt ce why not 2) Tool tk 5 ould you ind ving oe a and with hs table? 1s ahr bey | a komstlen | sacntermeioyerde —°) Naatall re Oe | Schipelsnaew Negotiating | Tecate” woe wth are pace asking orp vi lato ve age youneed todo | —— eotorronthen nagatate to dseete to your partner the ones you don twat do.2 | Information tering or regiter and arcing on plano ‘hovers teil unl. eter rie ater pomotan poet ate Imoremitakesmoveorertine Younge more rani tars Reading > reson fora Seer [KI When experianced tf ave «company what ae the consequencs? Die whether [Ed ead the nnapoperpping, What reston can you think of expla why {aparancad staf hve ben leving Meteor epariment? |_| Rising Star promises to make sparks fly YOUNG Lonsoner Sel Finlay has ben appointed IT Manage at Metoor Bak ‘Thanks toan aggvesive coneeacl poi he Nigerian tanks owing rapidly Allover West Alc expecially tough ie subsidiaries ivory Cant haa {nd Cameroon Fogle with the sng demand for setae barking sree, {api growth pling inrssing pesture onthe Bonk’sT depart Tigos nan interview yetenday, Hay promi "drag dhe ft dapartnent [ieking and seeing at he went Het entary” When asked f a Ei Read the memo and answer the questions. Te: Aatid Kuhn, Managing Director From: Joaoph tkpeba, Operations Manager Subject IT poloy ‘ar sstom dun tine protis ae gang Wom bad to worse oe atachod figure) ard we ee basing tse earporao clots. The poten appears to bothersut of exceptional high staff turoverin the IT aparenent Hal of aur systems aminstators are now graduates wih loss than ane ya's experence, and Sal Flys erin again forthe ‘hie ns mont Ti aad have ening you hat bth down tne and staf tumor ware ‘vary minrpebans before Sul rived in 200 Sau answers tthe ‘ead nvestmentn even more herdware Howevec am nat sae at ths is te sour: |e sang thar we shoul investigate ure ntleast bocause some staf ave mpled athe syst ares might bo delborats Could | possibly ask youto speak to some ofthe poops invoted and hold an executive conmtee mastng a sa0n a8 posit edie how 0 eal ith thso prions? Torair sft @ Newhies 711%) 1985) 2408) Fetemens 40635) soa) so6K Deparres 214.7%) 4011475) 1549928) 1 Who wrote the memo and why? 2 What dour he wat 5 What has changed t Meteor Bank since 2010? 4 What eons can you sg forthe wend the fires?Listening and note-taking EX D p24 Aid Kut decided to Investigate. Urten tothe encton she recived when {he spoke to four members of staf and compete the note. FEET ee arcats om vincent tone Keine ove sep pebo Imowriager roger voy Sr Sntens” Spoons Se inne pis eras SE olecuson [Ei Te what extent do you et Sal inky ito Blame for Meteors problens? 1h ern rou of oer Set turn opie 15 Stee tn pp tenerees ‘tien tun ta pag 120. hare fs fourth student fs chiperon Boiss the agen below and drow up an ein plan for Ab Ku, ‘oayet Commies ‘Executive Committee Meeting Sree How an verde flamer ro 2 How cn wm rece ten down Sie! a brent crt sens of alu age eT eprtment 4 Should ne Sl Fy regis onsen nIT eppmentin age tr each proving our Tneonek incur orgh aidan Should we conirovsourcng IT? 6 How should we alae Sl Finysperornane and what conned a?Review 1 IE complet the tox about going to university. Defntons ae given n brackets to ep You ‘ow do you choose our nies? Unless ou ae ey nougho win a (i]s money avared to excelent Stedens) su hn wo dese yo can ps the G2)" pico tion). Pets yeu be impressed 1 he gaa and reputation ofthe) fl he aches cr perhaps by the pots and sa (a Sram apm and ure) You may ‘abo wantto tink abot the choice of )e= rather Than lean) acter and wheter he ever har | 00d (6) pt helping aden nd a) vce Ei Make expressions by matching the beginnings and naings af ech pose widening accesso theuncomferabe the resources tomate Stadt get goed ale rating the poor Soverment continue to provide ‘av kes in 10 wilting and 2) univers ection 5) theirambitione ©) to py tee tute ©) greene 9 ett money 2 student os 1) aieto ee 1) wetm Bsn Ei complet the sentences using the words inthe box 08) doeeoooo uigrment che damieddrawup ced igoft insemont “meet preven veout Steal "wae 1 Aer you__new ls rps ou have to tem, 2 Ttsgiodifyou can _your sls objets, but its een eter you ean — then 5 tvnot enough at to —— few propa on paper: sue actly gotto ——the plas 4 When sou Become mar expend jou might hiveto-~—~wosking pas and wen new Programmes othe Boma 5 Tou st sour job brews ofthe companys problems souwere_- but iou dd someting wrong, ou 6 fsa are working in anther geographic plc, ou ream you ue not wring Becae ou want ‘o tuiyorwite you eon A Theta In each entncs, put on verb inthe past simple {onan te pas continous (waver dng and ‘one inthe past pret (ha don) 1 1 (indo) the ter day tee om he ‘Ses deparment hare dsm. (ade) notes) am foe Tan nih working om he preadsox when ‘hecomputer ras) Team erlln = "ro a) ping sal a te program [By Put each vero nto the mast ly frm. You might peed on aunay tell or would Use contaction®. ‘As 11) —_ 0 Anita, 1(2) (et erat the job vacancy wel. ' But Anis on acon. She's eign tbe ‘Himaaes you 8) tee, het 6) te) ery apring? ‘as Kota? ekg th Hina? Now hat relly Sarpesng IC Arta) go) on vacation she unl (6) ig) oh [Ed Fin she misng eter to complete these inking Diese {Combining sons tot ioe |B Use one exprsion rom ech the categories rere to complete is tox 1 ted the same to ll my ie My fay and fends are here and ie ea and peel theres good sae of oma atd im hapy Ba in String io wonder about cree) Ha sal mand hr art may ness oba ———T wat {0 develop langage sls and werk oan eons avtronment (3) sry — that not 0 Import rit naw —eperince more inpartant. So don know what oda) nthe bet hing ic Justo waltand ee wha jee able eal Tc lynn jb vei ts "lappy fort and sce what happens [El Compete the sntances rom cover eters withthe cton verbein the box. Seas | — pe Le ep [aT en aioe ae ocReview 2 IED ach each vr with phrase 1 met 5 make 5 waste 2 ke 4 bot 6 ke 1) a muliliondlarivstment nF gupment nd 1b) reseed budget nd producti tgs «) onl hours to do what ah have ken das previously cya rte acts and Reads ow bso lob spears 4) mony by vesting in IT without at the same ine ‘ealing de bstess poses sent to tomate [El complet the definition by undertning the coect ‘sors in bo 1 Another word for an Pad is app / abet. 2. hoist of command const bug computer Program cle path pla 5 Maou et beter orore recent onion some ‘ata (or ards you promot / upgrade 4 elscon of Pe and servers al connected together ‘Gealcal sea never called workgroup 5a serer tops woking for a tine jou a tht it went own el dome 66 Ifjou tend and congue anew pace of stare on ourcomputer yo inet stl 7 Tokeep your compate programs up-to-date you have (olisguony dowload ead patches td new 1 joumate some new etna fia tine) you sel gp [Ed mate the begonings and endings ofthe phrases. ready for se forthe a In touch with someone ae Someone at wpe © ae ‘omeone non someting 5) gre someone know abot something ge bacetosomene about something nie someone ng = eal) Il Mach the expressions in ers 3 th the ‘etetons bons Be caret=vome ae ery sae 1 Tellsomeane abou things that hae happened realy. 2 Ghesomeane the mos recent information. 3 ‘Rllsomeon someting 4 Speck urwnetosomesne pecially afer ou have ‘tsp 1 tha for og tne 5 Contac someone ty tlephone. {6 Ghvesomeone a ewe at a ater ne ooo ooo [Eh corer the mistake in each senance 2 Yew doce have eal rues than iy Intemet connection ot fer than yours. 3s ect eae aes st your Tink tpn cota cre ofthe pe of ser 7 Wy bya PC? Tey ae tome elle tan Maes. & ‘Thate infinity more sofa for Poe Lehn Yao a mor beter arch ng than (Google 10. Hae yo td the Miran Live serch engine? I relly the most beter [Ey ruth requests orer of poles from (most Informal and ect to 6 (est pole and inde TO ao" so VoMgaoe vec 3) Cou ge me aad? | ) ime a hand” 6) alow ge me aang please? ‘3 Doyuuthnkyou cold pre me abana? wonder io could jt gore shan era manent? 5) Weald you min ging me a bang? (Note: Anse ay var but should te sie The oder (Silo depend on how soa eachsentence) [Ed compete the expressions used in telephoning 1 Las ing ena __ yous a ‘Asay, Lat k____youaryl_ Tot dit —egjou am Be aye ald? Doyoain— ato know if? Hacioeg Stu" lomaest 8 iia 2 [Estes he exoesonn Exerc 7 with thes ses. 2 siting er enoncan ek ow IIE ®) regesina help ©} ending he ea Be” [By Rewrite te memo replacing theundertined phases | ‘th he more serena anguoge nthe box. meres s5u0 brow need lene resunyremanber thnk utr3 Quality > ekonwearooo | ESE ee Ee noe > prod ay Discussion IE The box below contains ators thatinfloece deans to buy Number the ators 17, ‘epanding on Row mportant hey ae to you (1 = most portant? east important, eign _duabityenitonmertal endings Imosemisy" pee” quay” sae formeney Sean reading IE ed he arle opposte. Mate the heading -h with paragraphs +7. There sane fxr heading, 5) Reinby eno enough 8) Quay Sesgn 3 Quay and coo 1) Ching the ga 8) Quali clare 5) Quay for gai sake Reading for detail [Ed ead the article again and mark these statements (rus) or Fas ‘Nester companies have caught up wth the panes terms of ali The Japanese expect hing to wok proper. 5 Producing rable products partes song make poston 4 ora qualiy progeme to sed senior management dono eed tndrsand he hey conc 5 Quay analysers snl yt salve any performance problems {Thera isnot he ny Apple® pret which as enchanting ea 09 oon (Ey Find word or expressions in the tox with he elowing mening. something wich unt ecm very popu prea 1) ‘pect something ob heres normal areph 2) ere of objets o ngs purraph 3) fuulaket you shoud woud perapaph things wih are fasonable for shart dine (prez 4 torte smehing unacetl or nplnsnt [paragraph 5) Something supeng or presse pera 8) Listening [ED sucinastry ans, Warwie onde spanking about quality the household ‘lec! goods sector What products do you thnk he wl tak about? Laten and chek bce ‘6 Usten ogain and complete the sentences 1 Thewhte gods industry has been accused of designing produto lat 2 Consumers ay expec ‘ete goad more often 3 Repaling produce expnave du tte coat of and — 4 El consumes are eased tht hs increasgly pose — faitaicno” Discussion “imtundvepot ee 1 Do de products have taker for granted quality, oe enchanting quai, cr both? coe 2 Arvany athe product designed with planned ebsaescence a mind?3 Quality saat Discussion cellars rlatngto | En smal groups, discus which ofthese definton best etn you dea of quality ‘uty serdar snd. ‘aly meas delving rods or services to esters fasor ber ard chasoe [ait tbe corect appicaton of prac and standards {alty means moing the custorars nese ans expen [aly means that gona ae not defector damage ‘Gin @exsgrng ana posing abl prosuts at ao wrat hey spposea 60. (att ise te ee oe bool Reading IE ead the article which dorcbes ive stakeholders wth iferen eof aly. [Mate ach stakeholder with a defnton above Ce entgenrvoregcismcacy cepnomnreete [pect per iene con Clu cans The proces engineer enplsleanmendsung Saquaiy inate what he panes face ontruous improvement) ng hgs gh tne eral retracts ver campnce th ‘ons seh 150500 Quty mrs tat ended ay then ser. Wate theyvmtsonthg pce scat aed Way Way Ustening EL_3 10-129 Lien ore peopl ting abou ay, Dee wih ype of Glossy Word-building me IE complete the sentences with the correc frm ofthe words in brackets. Check your aoe Srowerin the aren aerese 2 awed 1 toe cay ot check wy yar tse 180 standards iting ut) ‘tn 2 aati ena ean chat machine wil abe many sen of ere. p=) Butewothe 5 The components us machined 0 Ofte tan oe mine kes) ele 4 heap copies of branded spo ae of ‘wanda mature 5 They change hk provider baie te aoe was (ip Posey 8 loping the RT wens hse oan medi ipod unig Gp) Biter 4 Ours anlar ft SCbt ‘near an Speaking [El work wth a partnr Decide whether these adectvs refer to quai postvly 0 fepatvely (or Both (oi) Use toner to hep you decd ‘raced dipole ale flawed flay tage Neovndusy aordegned rlabe seed shoddy cough [El Te your prior about» product you bought hat you are ether pase wih (Gest th Use the aactves In xerese5t expla why Collocations [Ed math the words 1-10 with 2 to make common allocations lating to gusty standart 1 bet 2) resumen & quality 4) specifications 3 mesure 5) tanagcment 10 tec i} andar [Ea Match the collocation in Exe 7 with the meanings below how the marl invextnet or bor to paduce a roduct or serie are managed {tay ina paul whi sd to being poor designed the uate tat th nd er hlives the prut rsevice should hae tte Japanese al ato, ontaly Empreinte roduc ahd pes The ese dls which eaabbsh ew te produc shouldbe bull ‘kine get cited omearre impronemens ia qulty ‘Simply sl pond bythe perment {hemo nab oeiet way of Song meting thee atin place fo nse hat ql rg ae met Discussion and presentation [Ed Wor in sma group, You are the product dvelopment team respon for developing fone ofthe flowing pods «disposable plates dshrashe,osupematt bog, mobile pone, crt ar your vn den, Choo & product and define what level of guaiy You (ton a schive Thnk about the fling pas the quay of deal product forthe end wer he gual of te natal you wile Iw long yu ttn the rod! ost ‘ern wnt ae gh rw rin3 Quality me “SER Sry efits onto sive structures: affirmatives, negatives and modale [EE Work witha partner. ‘Student You aes warehouse manage The transport company ou we has made some Imisakes rat you are angry abet Use acve verbs to complain to student 8 Student: You sre response for anspet for the wrenouse Deal win Student AS Complains and use the passive to avo taking the bam Sinden A Student B -soviaronisay out lot on ofthe cartons! cry sro he that on avon was itd You delivered the onde wo dayne! amidated You damaged ene othe machines! iahoal/bepalbeer You tucks vey di {heybe/leant the moment “oe me pall no aig hy {Ube aver tomoron iow change vles Stent You area warhouse manauw The scm compar Yo. ethan made sone mikes tht ou are ang abo Lie sce weno amp 0 Stadnt A You are espns for security tthe warehouse. Des with student BS ‘Complaint ad use the psive to avoid taking the Blame student student The a wens tesa night! theca the moment ‘our secriy guards dn follow procedures! theybeinnet week ‘Thay damaged may Mercedes ys" Ushold mabey inh og bay ‘Thorne cameras dont work oped! sange/hyserdce/ esa Passive questions and modals (Ei in sma groupe, we the prompts to make passive questions about a ecunty cere {sit yea snawer sin the example When you have fishes, work ith partner. ‘ase your bes and ty to sean snsier i he guaron rom meme 2 replat Tusdap? Yo s/o as, mend son? Yes tN won heck recent? Ye thas Na as ‘ean comety? Ye tai Na had, iby Pay? esl (Nt oe hae. {rin the mente? Ye ca. ea hang icant berepued? Yost calculfro ames research have something done [El work wth a partnr Your warshouse isin a mess nd you have some nev customers foming tvs tear omar morning. Reo the st f what neds dengan hw much t ‘rico You haves bdge of €00; De together what your have dene and what youll | ‘do yourselar tage your vistors» good impression a the company. Listening for detail, [Eh sso Fuso manutactces fl sytems frei and military areal Recent. 2 {tomer Atridge complained of problem wth fel prs Usten ane match he company ‘deparomants wit he problems the wong sting on the pms fave Pedton ened waming Se oo ferent pars together east mite. fn spot the erence Aclded to resus sock movements Seat davery Ie afew otra xr singe pie tomate cma onde 1 Theo ing puto the prs [Dl Atthe endo te meeting, Fue made plane to slve the problem, Rite sentencas 16 ‘sng the prompts andthe passive or have samething done 1 Infvur, we wil aang fo the arts to Be dtivered separate: Intute, we wil hve 2 Well ak alride fr eler warns oan change Ae gil get someone to heck the ar Birgit wil he 44 Somebody mos bi th Sok Deprinere Theta Deparment _ inti 6 Annlsenden autor wil eck te process Newil he Roleplay [Ed Wort with a parner. You both work fora company producing boted mineral wate Fecemiy some consumers have compsained at strong ate na small umber of bees {dso have ha to be recalled. er summertime and your Boing plat worklng ‘ound the-dock to meet demand Student You area nero! quality actor, Your job eo Ment and save the problem by {sling tact querione. Tun 1 age 15. $taent You are the night hit supanizoe Ty to avid taking the lame, sing the passive here necessary. Turn page 17, [E¥ when you have identified the probable cause of contamination, in smal groups, define ‘what comstve ein shoul be taken Compare your salutlon wth another group.3 Quality \derthing obiers rd | EES oresors for Discussion Soroosing EB Work wit patna Which factors reining aprodct” | cane or tress pretension’ st body ange dear srucure einen bronledge oe bic. lenges emia jroon Listening BED 151-130 sen tofourentacs from presentations tana the main problem with each speakers presentation, Compare your answers with 2 pane 2) Speedo fast ©) Inconet ecabalry 1 Inpro pauses F} Nochesing ae litenenaefellowing ©) Excess rg nd acronyms) Lave pening 1 Lang sentences Match the problems in Excise 2 with solutions 1-7 below 1 ang the caret word important. Remenber owe collocaions another common ‘Keep selene shor Your lk wl be ease to flow and cary moreinpet. The neo check tha your audience alow wha ou a. Slo dove, Pause. Give the alenee tine think boat what Sou ares ‘ear and fe ey expressions wo sla to our ance where sou aren he ‘Think about your snes Explaln anyon ot acronyms they ay know Pans in pach eke pntaton wing Use thet ge more pact | what you asin Predlicting and listening [Ek Wore with partnes Quslty assurance engineer Marc Fats pesetng the graph [slat do you tin represents? What do you expect he wil ay aDOUt [Ei D 1 Uren to Mace presentation and heck your peiions ayewe sess [ED ss ustenagnin and decide how well Mar presents Infomation Use the ideas Intsercsee2and 3 to hep youmae besa bee Signposting EL 2 ss with a partner tnd stable words to complete the useful expressions or "Sgnbeting presentations in the cect Ten etn again and heck your anew, Useful expressions: Signposting eer to aapis Parsing ur ora moment Aestatingetomulting vat mse Tims pia tht Presentation You ae committee members of your company’s spars and focal cub, You have «budget F250 to spend on ane of the products below Workin tee ‘roups,A Band to prepare 2 Short presentation f your reduc. {e persuade te committe to buy hap you and prepare one or 20 sides to estate your a resentation cute ea chs od Fes Abarat deshornacs? aa” cochson Ed ke cums to present your product Afar ach ale ve ‘eds on cat and impset {ng the tbe on page eacommite, sede which hacking undertaing Encing one point wowing on So, nom tun Non rahe Abishwasher Water consurstion) 16 Veal Energy ating A ney consumption 1.1 kWh ‘Capacity 12pace satiege Nose rating 45.08 Price e334 Ve ctninaon 8d Enya Bo omy compton 12h Capacity 6 kg vosniang 208 es Water eoneumetion 04 V4 cups nergy rating ANNE Ener consunipton 1.28 Kh ‘Capsciy 4 cups! inte Nose rating na Price £829 — Y3 Quality ee Discussion [Ein smal group, lok tthe quay problems below and answer hese vests. How od each problem ips om operations in company’? ‘Whi wold gon Bara spperio do ose pat? ‘Arete photocopier out of ade forthe hid tine na wee. [Rn isberare mashing machine has major desi a Paleo pc ae afindamaged inant ‘Renter ht ne) 3,00 fay senso theo Mode! Ed ene seems onthe an atch em th ep Sera == = rere Satrepcmacmty ae [ca Toman 2) | Meck it impacen medaty lou tononow ees | rogerg ct toa sone Seeger bce pmo tt ennen ietarons het dane een mene. | eonserene [Ear | | Ssermvereceteettests| [freee | ecto ea omc en onan Orca some BF | reopen teammate to et Piast toon have creeoa wih or wantoue depareent nd einstein oer "Sate mad 1200 600 Wats your on? ‘eng roti ties tert ft laren ‘es ean lease seep cu enw cigs eco eect Roman St Bee streak as So ! alo a] 2 = er Shc = lem = = rit oping te water ora wo re fom oto es. Ju leader weaker Saag ofr ‘epon end sarrg scape ne ‘Seino so yu pe a uy opt ‘Sry abut re tra ting probe sivournew EAP som Dar sony et oe Fitte de obu peacee Eee gf Began doverAnalysis rt th rte the in Ee 2 te ae lo. dg oe Divtomany ous ptt npc scatter orale Cm ree batch {able Compore you answers with parte. pale Terrie were rombig acon eee Comactetpdaed snhatyu pln td apstciina Fm very sa about i paager tr output [El Workin runs tte. Decide who A.B and Togethet ed the notes Blow and eae Scie he aston ree: an formal neta or fool ema Then write an era to ED erupt enn unt poner andres oon Sen yoremsis Ao, 82 Semthiorteteons Cand Cra A: Wee an appropiate reply tothe eal you rede, oe. a 3 wonce” (Gieees | teen ee ca koa | | ere E Qe acer co oh ee reer) (pene res. See. | Sees Seis eee ee coer ies omer c Gur having compan nt Fog fa pb tn bean be eaten Mid 105 wot 6 pr ea tat eat ed on 9 i mes. Cont: Ace Sirensrcommendtone for Quality Discussion [Ed wi partner decide whether the folowing fats about suawberes are T(r) Ff SUNS Reading IE esd the internal email rom supermarket chain with out the Nethelands a [shim and the extrac fom sstawoany copertves brochure. Anewer he queso. 1 What expectations would consumers normally hve about the quality stabs? 2 Why haste gully oncoming stvbetes Deco an se 5 Why do you think Schuur und als may hare erent ws nqualy? 4 hac wil Sura’ next couse of aetion be? Tout — Sibject Feat lt ly morons mtd py cans or ot ra ule an tl nal tate a reais edt ost rd eid ca Dus Pe ose wil be asd fe ‘eeene utara ran ot pach ou te ck ov Prgewihal ues triton: spe staeren pt tT sanwih sabre wee You (zai nia temsh fara nha noes nat nao ee Cour en ou Sure! ‘tp ty Orr Seaman uveerat anonListening for gist ‘D tse Listen tothe telson conversation between Suzanne Van Peter Schuurmans ‘Rusty anager and Ptr Stebeat Monagng Beto of Zo Stronbers Whats he rpae of Susonaes cal? Reading for detail [EI feed the infomation below, Underine the min pins Sure wl et rae during er net mating ‘cummed Tas mean eu colle of pk ut an gue ep 0 he {Upon aril tthe cok shoul he cad 0-1 bee ng ced the + tung oan at packng Cold rag a pert hl be onto ‘When ping by rom rack shold he cose oe OC ee loaing The Iegeon cm me cece on ho The lien ais Dn bos sel sha Once ranbersi eben sole er ‘Care hol be tke to pack oly sou en aetna to panes Devon anagram EEE ‘Srawberot ae ry Single are ex Care ang sorting ding eevee node “Tsing ind operon of hareting toms cic Harve seul be ge a0 iRcenn wopck wth coe Crew sapere shuld nonr harvenedays oese ‘Eon sound ae beng paced ow tas he elt rere mush oo oe ha Sem dept EENESS Sew do cn pn set wi me ee cote Riper teh ne gh ar come ad et oar ay Pick type a gery pk or ed colo The eof ery nmgen elton hi cn vine wih oer des Listening for detail | [Ei 2 57 Lstento suzanne’ aut eating wih Plow Seber and Klan Sol the packing ‘hed supervisor Complete Suzanne's nates below lanestag poxadinas ‘nein ee | wid paid fo goatty frit, Tart vente itl (9) | Tetors race tte C2 wl ied for goad eset eating | SPrbaris ar placed in. trp ety | a ae Z Tee oy eae troeeis || oe ee hows. poh Am casted | Etat | tne eb coed to) The-sar ef itayen frtligers || Ke “toy soap nol) woe Sap Fer tenhentnes Slow ite Presentation [Gi Wor in sma groups. You are qulty constants to Schuurman Supemarets. Prepare 3 [resentaton of your ecormendatons or improvemants to Zask’s procedures to ensure top {ua strawberries Wate your presentation an holds cls wot for the best one4 Feedback > teondulang sce | —ELORES Sen TenEErer ery > project manayenent Discussion [Ewin prior slcns he meaning of hen statoents: Chose th two that You {ink are set othe ruth. Explain your cote fo another pa. Listening [EdD ssu onto part of projec review mecting. What Being bul? Which Wo [Rapa ofthe projet caused te asaya Chote fom te ft 2) Land purchase ) Excmaton fo foundations 5) Poet spread 5) Dam corstucton 5) Rey sy f) Restle 4) Geokgcalsimey River deson [ED 158 he ant hart relates tothe upssted schedule, Liston aga and complet the stages inthe chert Projet cede Yar ear? EEL WELLE esis [Fs Eoiesring| Reading [Ed ead theft te paragraphs of the article opposite. Answer these questions. 1 Whit expla of neti tam bung active’ dos the author newton? 2. Whrdo companies conina orn han? [Ey ead the rest ofthe ate, Math the advice a- wth ope 1-4 te atl. 4) Cretan open and honest atmosphere. 3) Lear om he best ears 6) Haves cmon pln 4) cas ona clea bec. [Ea Wen ocronil eam bing characteris ising in ech stanton 1-47 1 Were ping mind in circle ts ike ship without s apt 5 Tibi we a know where weve sing, but we hae ferent views on bw to ge tere, 44 Weallget on OX, but enerones to pala core. SERA Discussion SSyantetjes” Ed ismal groups. cis the qvrton ‘grammeit whew 1 Have you ever played wolkyball? What ate the principles of the game? ‘Aamrsesinmeies 2 Voesall hs fen Bee called the ultimate ex spot Why is this an what lessons ean ‘ep ora manage? Ce ree ee cee stem yrs pepe eet narvole conch tne tin fay id mot slept ad ‘2copars penton ols ‘hough eee team long ces wating and els ‘oereged onthe oc wipe a ‘jon ean tare paeT ‘eeagned atest eam wilbes Fat hing goes ent mst compas shout how ects cay Butcempoees eal dort oman ody tanbalang forse ‘tet apay orf ng beled Sra nai rola Proslewhem ne anwar tr Soitcomntonaten tig acts deluge, how yous {seen aval eam et won ee ‘itary Tha tam was made up of people “hletes nthe word Buthey merges Inoa face on nae gest hn the ‘mother nda ses thats emai one ofthe mst Important esone oy eat {come uhethercompossdof ae Sats te on ay fearless 1 neat te ort ‘members my 1978 ar ‘orth ensty which he Diners bought ee te and Farteo ten aconpaythtsithss lyase gen peer yoo Secmplensneting ow eyouset strdeonmtne 6 ms $ banchofpeopetoeheraho cae SMELLS LIKE ep ah acing go ren eo bangle 20 ‘eugene ayn Conga Apatal beset wees rcanrcongth ecanng a rte mane ty SlocBaate th t ne stay. Ts gets people sing ‘Sw Dart ince an store A 4—_ er rooting Salerow ob gst oh ‘tea ty etme dng toy ‘tenawit partes match the character typasin the box wth the desersons ae. Which ‘ype would be the most aif to manage and why? Which type are You? 1) Tix haat does things her own wa. They maybe ees, bat eye el 1 Ts person ha tural ailiy to encougeoters and ake poe: tough osc. 15) This poson dacs know when to top, and they fen bee he fe would clap «This person imposes ht personality on others making ther people el bad in the 1) The jeson has natural abil on They make postive contbuibas and bul good [Ed wich character pein Exrcia 1 do you aseite withthe ajctves inthe box? ited "haan nape nel matting See Listening EdD 15 Listen oan nt manager and ate manager taking about tree member of {heiteu: Desde wh ofthe character pes ere dererbe bc person 23 tne wich acs you eat cont you ansen Expressions [EB Tie expresions in bold ware in the eoring. Match exprecions 18 withthe repos oh Use sonay to help You necessary 1) Marion sin danger of aring ost.) Fxcept Rob but he dacs ke anyone 2 Hawareyo seing i? 1) Fh eo a ings ar jst too ole 3 Mwcwsottosuseuhwe most pall 6) I know He asied me to doh rpert or in! toque 8) Naty ean selon me 4 HeSalvas pasting the buck!) Peng we sould ran a ea: hung course? 3 Shegetron wall witheenone. ) Yer Sheva workabal: Hv allecting het health, & Bontletme down wilyou?™ |g) Youre sgh and that mean more woek fr 3 Baw say piling is weight!) He, hans Uhh slat Row everyone Youshoud leat tke easBcd Defining words [mach he poope involved na pojct in -5 with he definitions ae 5. Projet eam members ean, 4) The pope who wl bet rom he en ea fhe projet on a a> day as. 1 he pono rp of people whe deed he rjc wa needed in it ace £) Aatody who migit eset bythe projec wheter poste or nee 4) The ponon responsible for runing he poet and dering on ime ad wiki budget, IE fed the tof people groups invaved no affected by #metoray constuction project Match ther ith the key players 1-5 m xsae B. 5) the Ministry of Transport 6) suclorenine ina mor cl engineering company 7 ) Rell epee surg an environmental ener an tenwpor censutant Collocations [Ed compet the sentences with the coret form of tho varbsin the box in sme sentences. nls the team rely pals together, el never __the dean on he Malan order The poet as beanie so far Hower ance we themes milestone, ene should pteaien To make se of ur tasks, we nd to _a timeframe within whic we a al work Fra ssuchan wneaonae bos he alu our target foresee sto ih CCongflaon! Weve aur taret for quali this yea eal your hard ork. ‘ive teen vague sai tie hele to long Ive we ~~ ae for dele and tod on. {8 Sam excelent st gen things dane oi tbe ind mponse ey _ her budget, my dean fr ny ascounany jst, at it dt mater: everybody [Ei inamat groupe, ake srs to debe your personality, your stengths and weaknesses, {nd what you would be good orbad st ing no projec4 Feedback Sroluestrcatt+ rman reeanaere Fenty th Sear lead + ostponn Sd Past modals ‘ork wth partner: Space about what happened inthe photo and where was {aken. then change panes and exchange your ee Tho might have Bee tomada The photo could have boo ao he USA Regrets and third conditionals [Ey witha partner red the Fukushima Fat below Say how th Fukushima nice {cident wie sued rom a unom colhave been avged oF simpt reduced. “ae rst suggest whet they shouldught ould hove done (A) a fee sing the ‘hia contona (oi the example ‘A: Thy shold have ull the pou plato the coat ul nda wa mh a ace eo damage Used to, be used to and get used to [Ei tn sal gros, branstorm the tation before and fer the Fukusine ste, ow things used be hw things ae now {whut poopl ae used tovare not wed 0 {ht pop ave ad oe sod a Use the toi in the box to hep you When you've finished report yourideas to he cs. snes cllege housing jas prediction Shoo! satt_werspore Tehink my people wad to mk in busines he plant A tof Business ve Pry tl ot pan rng yet Ido ink thre ee eee i ne They red hd ge used ring sehYat emenbe Miminiscton a alge wi ee We ada eat sed busin aie ibss tance meounaneis London | adminineton | SMhe sume ls ashe, But Tl ius wan for ‘allege, but didi ipod money and hey fled mea | weal enjoy ic 4.00 jo sy but eS Tc tne cae Eater When Regrets [El Te pots snow two people whose carer paths have been very ifent hich person regrets hel decsions more? 1 Kin, Landi buon Teteal | bras ayant obe aves burt | tate the wrong capo a Va | caren! a eR | cy cote Te RANT JN | diet tstan ett hk montane ioe Ising My end Grant, who ati he sume ine Thera aeiohiphin seperate hein conan paar 7 CE py crete ne emer wth pepe ust el even ees ue ane tae a caer aan counting bt et coun 2 oa (Cy iar monte en ce tere ow sanan tared s ne a wi Cee tea ken Gi) he sl i on tm, recuse [Ei complet the rantonor with your own ides, asad onthe stories abet Grant an Kim, 1 Ask ah atte inh hh ae pt of ants pa Whar parte sam lotofmoney have ow pace ofan my oumbunast wen London 1a rte sentences about rant sing the das n Exe 7 Use used toot be used to and {he cored orm of te ve Discussion [ED imagine you have rcery guia very weld buns jo to stat ferent eon 3 farm Use ha eosin the bot magin your Hein the yaa ou eno food holidays heme how yeuspenéyourmaney means of vaspat secalite” ype ay [HD In groups exchange memories of ow you ued tive Say what you we finding Ithard to4 |Feedback > rleplying an wteniew | EL Decide ho you would respond as a manager to each ofthese stuns. Chose ona pean rom het 1 Anes empiesa d to complete an important project. 2 Aneapertned epi ha fae complete an important project. 3 Arow employe: hs delighted customer with excrtonal sevice 4 Anexpentnced epi ha deliged comers with exceponal ice 3 tegen B aaton Suny Reading Elen rcs cui won mt ny pon 4 Oc i racy prance i= REE eon Ooi wrest vet es eos ake on SSE aac ans SOSA SSRS TA satya ah se tented sscua coat rai Sosbaticonte o Retiree le eee im enion Kenic alta Sarcmaomeneae 4 Reet et atm ao Eom omen ican nore Ewe Peer Searateeevncnncgtnin, «| Sepang oma et ne Seoteemecmaat, 9 Neate tn ae SS seonioeromia sonra 9 hts ing. on ee een mirc hanenete tapcre I Listening [Ed 2 120-14 Listen to two interviews between Mrs Gomes a tre manager inthe Fhtppines, ad Rafael e department superior. Answer the questions. 1 What i ate ) dog and) do wrong? 2 How doy thin Rael elt heen of ch interview? 2 20041 winapi stale wort comple he eee or Useful expressions: Coaching, aeyou the et res eckson aly ‘you everyting has gone realy smoot men Tor nesipporyeu nae re penealy “Tom areal he company. ignoring probien an you tt me _—__ at. > Dovou nave any ear iy hat oyu think wean ot. ts doen happen asin? Ed von giving constructive cts, asking questions rather than mating statements alps foreduc enon and eabich 3 logue anlte hrs mers though into the questions Sou ear era by puting the werds nt fhe corel ode 1 maa to sce ya my ofies,nx “on flo eon fa care megs ly / yor 4-H heppens aa ou oat on ca? caacguenn, dow ave kd / problem (hs oreie/ [e/a anything kee tere 10 youd? ‘re? conor at with you? Roleplay [El wits pare take ts to bea manager and an employee. Decide what the employee fs dove it or ong anders ognng ert or ng corse> prgranh ition So coer Discussion wring a report IE Rea the reasons for peforance appraisals inthe box. Decide whith benef the ployer most and which benef the employee [Ed win partes, umber the sections ofa pot ina oie order em 1-7 Clintoduction —C}concisione Recommendations 1 1We Flimecedue” ndings, (lsentie sama ‘Model [El ead the report and number the prapraphsin the onect oder Introduction of annual appraisal interviews Fret, Webwice Consuting used system of anonymous questionnaires to investigate employee attudes, Forinstanco, some questine rated ta Company image ano saistaction. In addon, interviews were he Wt sistant The Management Commies dcided to engage Webwide Consuting on 17 (Ociobar to aewae on tne past nrosueton of formal appraisal tes This decision was taken owing to dissatstacton withthe esting Systm, ‘Ths report cavers the method by which information wae gathered and exis ‘outa plan or acopting appeal intrvows. 1 A survey was carried out by external consultants rgarcrg the possible itrodveton of formal annua appt! interviews. Toi fndings clery show {hat mect staf and manager are avour Coneequent recommended ‘hat formal system beset up a8 soon ae posile 1D Three main areas > concer were revealed by Be individual interviews. °° Management are esen to lack intrest stall dvelopmant © Employes ge te foodbaok on vethor hard werk is recogni, © Employees get no qudance fon Row fo unpreve oor Berormance 1 1 We should putin ace asystom of annual appracal nterviows ‘whine next ve months minutes in length 308 t the ight sched, 1 Inconctision, the survey rests ‘last show tata mre formal s0pr0ach o appa interviews woul reduce sa unover, nreas= ‘motivation and foster team sp Analysi [Ei Aoswer the questions abou the oportin Exerc 3. 1 Wich hogs from Eee 2 match the paraprag ia he rept 2. Whavother methods canbe ed to organic information i a reportrma Language focus EECEESS EN EX wna pacner match the tinting words and expressions from the bor with the categories [Find examples ofa xpresins nthe reprt in Exar 3 Sa er ete i eno Srpomete dusto finaly foresmple moreover nest overall therefore tosum wp Beemtewmeted a) sauencing 1) Giving examples 6) Aine {) apressng case and rest ©) Summarizing 1h compete the sentences with appropiate Inking phrase: 1 We wanted the sure ob anonymous. aes dd not appear onthe questions 2 Fray all completed quetonnaies ies were trae const ‘The queda cot job sasfaton re queso utd on eompary ne Inca nr nied o 30 mines each the very ht eho the esl wre poste bt we eed at thre wee eso oan Formal apa irons wl enrages, inning 2 Thur ar several restons for adopting sppraial interviews, ___ hy can motte sta output [Edis posible to write a reportinan active or passive ty. An activa sy is mor det [passive syle more impersonal Make the report in Exe 3 more det by changing the ‘hres nol to active Sentences, [Ey Look at heel andthe note below, Wt does your boss want you to? arcs | From tou Ter | sect: ors appraisal oe sero ee APRALSAL SoHeme RevaEN 2 ppranal weersas doe m Desenber by Ine manages 2 Deg intense achel for tor Seeack on te scone. Mest Rate. Ove tut dpectera: lick of tne (intaraus fee ahah = st Mrnrcl ad luck of gectne mensrencrt patomanc ‘voal psive. creas the tne aca (one hur? sal next year 1S Fret Baga Uri) to deep move ebectve perfamarce ndccts (farses te teach ef). wil Fert in Janay f= Fral schon 2 be ayy by Board oF Drees, [Ed we a sort reprt for your boss using the company tempat to hp you. Introduction ~Expin the background tothe report wy you are wring Procedure = How wat iforation gered Findings = Wht formason wa guhered! CConclasions = Whit cancusont cn you daw! Recommendations ~ What rconmentions cn you make?4 Feedback | megine you are working on diferent continent rom your ov nwhich the business > olelyngmesingsto | cles dierent Answer the questions. Serbs | 1 tmyour opinion. can dhe same busines methods and eel standards be aple all ver ‘wl? Shoal the be adgtd ea ealtare? 2 ‘Wht cltura frees mht yu i? Coser thse eaepres imaomert sie paral element Reading for detail [By Went ea Brith based ol company which operates in Ae. Read the magecne Sle and the ama rom ales monagee Answer the querone ‘Why soln Thorpe bear out ofthe ce? in Epa and America have Become accustomed t bing pet in deserted, {uly automated evel stators. nes, however customers ae geste uit a rena |< sear a pte score as they ae acted to ‘he appropiate puro. The can tn si back an ‘etch urored forecast 8 he tan op up ‘theo and wash the windsor, ‘ith exreme ating conten, fw naw cars » elite eilale come fo ene Yep ‘als ae states ana hig rotable. in any [lesa counties, petal pices ae govern ‘ogulte, so aay of serve he crc factor {nettacting customers nho il by of as wll Gstipy nga cere management am s ensure natastomors hoop awrng ck or tend serie aa expert aac, tne rare er een ee Son ertancmerememenmcomen ss Soreninnoagnimcm oven omanigi ‘erage Soe [El complete he organizational hat for Tdent in Est Ares Cc = Listening [EI John Thorpe spoke o tre det emplayees on his fact fndng tp. efore youn, {ead the noe nd a the four names mentored to the organizational oar [EBD 112-121 Listen to extract rom the ntervow and complete the notes ‘Avowa, 2 sg ho ar ng ()__ a raat of Me Mos, nt a Aaa (4) Mrs Mohamed, mci ese mgsine (1). (eco time vit abe. ‘main ete (8)___ omg ‘Se tied fo (4) —_ me opts pt eles Het omg wart a 00) Discussion and roleplay [Ei Joh Thorpe hat asked fr your vce on handling the uation nthe Lamu Dstt. In ‘all groups, cis the probs and benstorm pose solutions. 2D 105 steno 8 vocemall message fom Me Wambugu. How does this affect your staiegy? [El win a prior from another rou, roleplay meetings with Abeba, MrMbugus and Mr Wambogs fo expin what ston you have dated to ake and where apap see objectives.IE Poke expressions by matching a verb onthe et with fe wordsontheright. 1 srgle 4) something a number one poy 2 tae 1) amend nia 5 ae 6) tokeepay 3 fain Smething or ganed 5 become ©) peson’ aesthetic ense S spalto Dat tm Bett or other qi echeree Sone 1) te ob done (Ed Find on expression in Exerc 1 that means: 4) ave det in connuing do someting wll 1) expect something to aay tape ne parc ay, and not think bout ny pose probes] ©) Gop int an atv you do for is own ake Filia tho ising letters to complete the text about Sferen eos of ui ‘othe marketing manager, aif boat (2) m__ing theaters neds and exon “othe dein engine who rks wih ah Bpec = atone and et (ol gua boat whether the deg 3) pc a wt rds (pe hou ang) Ln manag to emare hat ere iSminimum (8 w_—_ = (ffl, money, ie rd tel) To the gaily anor gual means he Sree. {pleation a) roar and {10 comp cetera (01) aru 150 9001, To the end ser, dy nza That he ood are not (13) et or {13 age any wey Any servic th provided has obec ete EX complet the sentances using the words inthe box Beslan nando praca requtemene you havea system of cotnuous —_ teableto ciate desi 2 Theprocess of benchmarking where est is rel on he indy 5 Techie" nares ke aft ar fen ted on statory —— imposed ty the government (Bi Ad one word each sentence to make corect pase foes ‘hs machine serviced regula? lathe machin eric a he arent? Haste machine sved rece? ‘he machine serie st ont? ‘Whethe machine servcd during the inch rk ses, when producto stoped Soran Bow? [Shemachine gig to service ext marth? The machine oad been service at oth The machine shoud have serie last month, ~ you shuld Ih watch 1-7 with 9-9 that bom expressions have Sppronmataly tha same wen aprsertatin. 0 1 Tisazph shows the Think tha covers Inodhe words Sono earn 0 ovto dress momen, Sa yh wa, 9 Now tacts 3) What mean’ ®) Asyou cnn Pall wa sou oooennt Ed ite te pats of expressions tom Exerc 6 net to ‘the most appropriate Resng el Reteringto apbies:_te Digresin Resting Reormaaing: eee (Checking navicing: Ending one point ovina [Ei Put ine wordsin bold inthe comet order to make Some commen small xpresions. Nar the expression: ntormath W (nu or Tome 1 gett /1/ be / would / you i cou. reply ‘edhe ‘me! pote? kop ory Pm sboxt/ ry fe can t/t! you? find aston Tm w/e / em Informed heey “of pleas yu / ould me ‘declopnents worm. oot get YL ano Sincere plese ur polos accept / Sure make TM © te goss nach you Fi. tele pleated what lan know the rouble cased 0 0o00 oooODReview 4 [ED rit in the missing laters to complete the sentences about team bulcng 1 Ato__yf__Iy exces one wher people ‘ipresthemsshes honest and psc 2 Ifeloeath thinking oer, ten he ining Involuee mach ere 55 Avetlinown sig sites that The whol 4+ Tioga he enhanam adhe determination to work 5 Mypuace ahem tn the mane wing that you a — vei ected in dal 66 Wyte nai or ase the you aoe ee ph 2) [None pel wih lor we can nes abe or hl hough ad acting, the haya Co expan the hd be wiling be rie 9 Tryt stay ei Dot ose your 20 Wine tog ht sk he epg and atoms IE complet the descriptions using the two most Bpproprat acjecives rom the box rend get SSS | RERge onc mtning tie A bat ‘Atcam pers ade i nd | workatoie ‘Ameri and nd na and IE Hotes expresions 1-6 with ther meanings 2 & Ereccone awe 1 pullyur west ry 00 peaooo Ghee werk wit ter peopl to ache something ©) make somone ee den with something tht ou shuld take espns for come falar with a ew ob a ©) ave Henly relaonstip nih someone 0 2 wefourrandthe | > maratngehngues | Discussion. > cacao retatng © | Explain whet you thinks meat by these quotations Oo you agro with ham? roca ‘Marketing wht you do when our product tno god avin Land meta of Parad photogs ‘Basncs has only two functions ~ arti and ianowation” ian Kener, Czech wer [Ed ond te txt blow ad in the answer to these questions. 1 What ae the oar Ps? 'S- What mic coberency? 2 Wares ares? 2 Wt eri puma HS marketing mix “The mos common vobes ied in consiitng a marating mix ae pre, promotion product and acerent. These at sometimes fered 025 he out Ptah these deca ea be seen fom aconsumers perspective 5 product converts into aster olan pct cast place comenene and ‘promotion communication These are te four Cs ‘te concpt of mx coherency ees o how wel the components fhe mia ‘nad tageine Frexampleasatey fling expensive har prosuts Indacount ores has poor mix coherency between prosct an lsat Mk ‘dynamics refers to how the miss adopted ta chaning buses eronment 0 setanges inthe orgaintion resources nto changes inthe prod fe jee |B Docienow sucessful the mix oherency and mi dynamics aren thes examples. (Ure the four Pro the four so expan your ene. 1 Anupmartel womens fsintesng anche opening sons in undeound rin 22 Aeveorcs and pare pts for popu portable caste plage anew only arable by 15 Raker of Thi decorated wih ecologic sos nd slogans averting in 44 nenccutetsining company i promoting course in bsnese eter wring on Te 5 Atco gamer company dsttbutes count coupons at foal mics. Listening [Ei Tho maroting techniques boow ar part ofthe promotion strand othe marketing ‘i Match the marketing techniques 1 withthe septs ot ect peek 5) sing elaroic mode eal or SMS to proms prods | 5) promoting prods oat cesta for xarmle,through arsed mai | 1) pod people tuys product rss by announcing on Tdi or in other Soe 4) tart that spread om consume to consumes often online ©) tasking In Which eustomers donot ele te are Delgado 1 puting products or references o prods in mea ik fins or ie ames [Ei 222-207 Ueno si oxampla of marketing ecniqus. Match them withthe ‘atogores 1-6 in Berebcicer payee eee collocations TG compet the marketing collocation in sentences -10 wth words fem the bo. fewareysapmentaion shore sgh sho invest in promoting a pdt 1 The sume prod wo nai th cont of ding bene a frtesar e ‘eto obtain norman abt comer neds nd ow wel they seme { Manuthtrerssometior the macht ts chegp products to by new customers Discussion [Eh following sles promotion techniques ae often used to stimulate sales. lve examples of these techniques Use the products nthe box to help You 3 aking sles of one product depend [Bl iscss soos to hae cas statis. Explin how you woudl improve the marketing ‘rts hat teenies you would we and what ser promotion tecigue woud Ceo) rept tecsarics5 Selling more = eee! a eaaayeraaies Sones Pecan {hat you sles salvare ely not obo, 1 Ae cold caling) Pm ely ad at gutta’: 2B (ot ood Pa ey poses (pea apeaing Engh Vcdortwantsarme A: fang) Bat you co spa ‘han do Sil con you? Uetesaneawaay 5A (ele remember acs) ra ap (peeroget names) Neeamtatotatus 4B (adopt customers) Soya? 2: (acer compl ye) Nrwesnomods me 5. A: (worse someting in my a ‘usation) ours ca sm oeything tine) ‘ea trou? 6B (conceal oo many eave veins dlscoun) Imeonrctone tt ae veins 7A: (emblerong the sl) cts (eantselvever estomen) Laminated 5B (not gander cetos) rte naet 2 Ge very pata Fe ner 9 A: (dls order) ean B: (noc genet) aemetebel ____ 10: (pense exced my objets) Femeg emo 2: Uke bows) ‘Negative questions [Bd wna partes take tens to mate and answer customer obectons using the negative fuestonsin te box. reryouworied dortyou evr dont you think Weouldre tbe beter wow you agro 1 As dont seal eed new car becuse ke mya one 1 dean etary sored that our ol or el beeen fo 2 Fmuncomforble abou vesting in the stock market bocase 15 A: Vmot iret in iablt PCs became 46: Toor think Bayng 2 at good ide because AS Lape. Bt 5A: Weaver badd for new stare bows 6B Tm noted to book holy now case ntti, Bat 7A: Tp to keep my old phone becuse ce what you mean Bat {5 Be Were ung Lo change Sapper besa ake your pant But3 Pronunciation EEE ED 3200-201 stn to the two questions below. Pay cose attention tothe intonation a the NR es which oe ast for nfonnation? Which ane suggests someone wil eee? Wetec sae) Yoo dont hipen to ko how mary you ordered st ea do you? Groienceinet 3) You dont ray wanton cute corponenty do peGien IEi_3 210 Questions with fang ntnation ae useful for persuading, Listen tight ction tom tring seminar abut dosing the sale Dede whether each question i for ‘getong information) orpesunsing [Ei Hire are more questions rom the ales saminar Add sual as Justa qoion. You couldn poss sve mea dour, [evout ofthe queton We coun psy sl toa, Soe apron that youl ey to pet appar he badge ‘You dont oppen fino te date ofthe net inane moeng ‘You dant ty ony chance end me enema geeeday, Silo news fom your prchasing department we aed dss devey dates, [Ready week fe so clay there no may we could dle ee Nate, [dont spore you soul age to postpone delivery wll May. [Ea wit partner roti saying the question in Exercise with appropiate intontion. vent sual responses. Lstening andspesting 7m pn tcc. Piriesandseming 7 Sine ea Sous [Di insmat groups, lay the game yourselves, FLEETS 0 rr ewer nr peavey caning te one aeston, "sla the example | ‘oldlng ‘Mtr hid mornings wrk sour employee need 2 god, lane. Tuncheonvoucher tera han marin nd our employe ed od, eal eh? cated 1g deserve more tan grabing arbarer eta sandch a desks, tiededtble 2 They camel the right os dw toa proper ea vars 5 Tres beer way tose them tied and tae al tron, 4 Youn’ tht not being abo et prope ne a the aa reasons Sal qu thet ode 5 Yours woud gprs eng encheo vouchers pt of thompson {Yule acta se money eee anche suche re dedi 4 Ie be nice do someting pose ore emplee> entiying ie Discussion IE beside o what extent you agree with ach statement. Chore fom agree! depend dsopree Than compare your answers with pare 1 Customers wl py more to buy rm pope the ke 2 Cstorers me objations because they want be persed 5 Senge to fens or amy eno ferent rom sling roduc te cntomers 4 Mecstomer saws gt [Ba imagine youre sling sare produce ad serie. What oben wl ene Probably make nd now would you answer them? 5, mom dened ota package Listening EdD 212-2:4usten to tree exchanges betwoan sles representatives and thee ‘stoners. What mistakes do he slesprope make? 2 215-20 Uren to thes improved versions ofthe exchanges in Eres 3 exe which of the common ales techniques brow ead Sclesperson # sig 9 come obisctons and iyo establan agreement itn tte customers bjecons an se persuasive queston fo show undersiangng, Use th Feo Ft Found formula. lie customer you kro how they (BD) etetcgve an cxampleofonercuromers wha the some way bu founding) were wang D yee econ ‘Sppetntylfout what in customers positon reall Persuading 15-27 With a pare complete the exgressions fr dealing wit objections inthe ‘ect. Then ten again and check you rss Useful expressions: Dealing with objections Weeome objections and stabi greement Linow erty what you ‘hore ava tao much 9, ‘onthe menberipfee he only __tsigning wp? Soften sya fearing “rea Ft foun ‘destined yo A btotoweaomee ‘nat yt ‘nce ht the catamar agreei 1B te jection wt te answers sed tet hm CEPI | sor preto ih er ihc tasted fort 8 sore prothy wondering whats ferent abo arsenic, ar yu? 1) Dovou'mean hy ar our prices higher tan the competion? 1) Youre wondering tis meee extent tha gh? {) Irth Slery dt the on obec te ordering oi? 1) Can Taskif theres particular reason for only wing thera? 5 Tike your main semper ter 2 inthincabout 5 Lonly work wth one supple 6 Yourtnd tine too fone [Ed wt «pater, write responses to ach objection, staring ech srtence with he words ‘ten Then henge porter ana practise delng with them 1 Wehe a ez on a neste. Call me ick sk monty ine. Tete eae the oly moe 2 Your conpeior fs us the same seve or 20% et Tne you SMthahwe you aed yume? 5 {have doubts doa oar product ela and dai Tndestand how At of our exomers But ter 4 cana te osmnce on anew sat Miean reuldyou__ 5 not sue hat Head Ofce wl be epee we chang ur procures bute potly wondering Are oa comiorae 6 Meee he pars We ca wat wes Tre Do you mean tact Brainstorming Workin smal groups. You have started a company which organizes sy ips for ‘Stents and young bsiness peopl oar abot business an cate another par ofthe ‘hor Bravstnm the folowing Geta abo your sy pa elas your own ea. om satan eg fay sc ates Z (Dd rei at ast fe objections you expect your cles ase. ‘Think of ans to these fens aa praise overcoming them.edentls ‘rol hou & 5 (Selling more_ ee sussion [EI Choon te comsct answers then anus your dois ‘A good mailchot should ‘eas ators possible ete too on rb shot as long as ress Putte eet moat pata te Gagan nthe maleate ee Bertin ngatnanen se scones se fe spoon se shape haw 2 PS /naver ave oP have a PS arc a PPS. ‘Model [Ed ed the sample malshot below and chose a abel for eth paragnph Deareader, New Busnes: View motimediamagaive + Hh otf snes desk pode witout ‘ring thangs of pages of neegpe and mages? 2 Theyre snes ie heel ital uleda magne wg ual the ites snes news tends an opis noe hae, oat usc NY and we ‘pane yl neve ed by nother maga! 1 Bethfesta now tou megesadtaeores, urn beds ané eens ath ten ano OD in theorem or PC NB gs jouer desta of these hatte nero nyo ean eee oo Wa ete han nN NEV out phate gfe he wor bes bss sels. «Nise by execs adn companies age, medium ands pete wor. ‘nrc op buns hod remmedlas ata pegamne. + Yuta an en abete vith wel of ies Subse ofr wee mars redress tay alge us la te tac yc sebe Cleat inurenbsnesenom. Sin un, sine Analyst EE [EI ociewich paragraph these tis on wing mllcots nd sale eters eer o Don forget make ilar what you want ~you dont ask, youdon gt ‘Ge ren hich lene header hat your po ay os ‘what proms Tell the easter your USP what only your producto see wil delve Proud atonal motivation to acon the mesage Give ears dtl ofthe acvantages they wl enjoy ‘hav ess than ve secondo grb the ear attention and make ther Want toreadyour mes,pea avermeteet sales etter or mast you woul put these sentences. 1 Camo honey ay you would ner prefer to stn bed han 30 0 0rk? 2 Tora you eat na eek to ange demonsaton of he sofware 5 Oner20¥ of Forte SO0" compan re led using on sem 41st fl oa me for more information oro aang an appoitnen. Thee ar nl two Kinds company ~ mart leer and market allowere Which yous? {This llr ava orate ine oly eal eat o aod dsappotament! 4 Withinsc nthe yu can expect rear on vasment ato eer cate can ve Yourcopany wil enjoy sgn ane in producti rb and wall merle Language focus [Ed ste etre an maths nat il arava argument by tpllg: eerbing ‘tures and bones nthe Fed and highlight four more example of png in he tee Inteersn 2, What peters of words ae wd ach group: vers nouns actives ee? ite fiat sae mtr ad tabecers mating eds ad mapoment ols [Ei Use the tiplng tcnique to bull ther arguments. Adal two more dest ech Sentence 1 Themukimedadcionayis ie for students ____and_—__ 2 Regular esos sour minigym wll make yoa fee and. S| Ont ccesstines espe Smscre omer conn Renee 4 neha scminar youl em hot pli anda presentation, 5 Then forsee as improved handing redeemed = and 6 Inte than at hur yl beable fo a wing home ahi sofivare in estan dey 1 ‘The Noriko meinen pln sane ou can ae fra new hows ie output [Ein sma groups, wate 2 malsot fora lei bece,tmetare at a book db 2 ‘mailorder catalogue. Sar by decalng the folowing Wstre: sho the net make is how yo can gab the ender stenion Uh te Us ofthe produit are $ what ou want he reader de that renee are, 5 Sot coe por ‘hats rede ar Il write yourmaishot Remember to bud persuasive arguments by tpt, {Ed ive copies of our mash to other srups Ea group shoul choos the ros peruse mista (exuding the om The rp tat atescpap wit 5 Selling more 1kchat Communications [EI The fst handheld moie phone ws marketed n 1983. welghec alfa logan Snaeom $3.50, How have they enonged ice then? How wl they cine tele? Reading for implication [Ed Read he invodcton tothe cat, ad answer question 1-8 blow Jie a Thora Ter, So! Delve ofce manager "Not sory dot know pled Min ooking up om bak of ompte serene He should hive ben Jackiom a davery an hour ag but ther nano i Tae Te Foenchan ws estat o Runsng an ecient courier and delivery service was not easy in acy often millon people nd te mon eis tut became expecially dif when bers wert missing. Theol saying that tie money was never tur han in the courte buses, “Tauppoe you've re aling ix nobis? ete ier | {Why Thomas concerned shot Jn? eso voicemail Or move My isthe ery. The der’ mobs ar ‘Meares are at bythe mide ofthe sfsrnon ‘Alright. Thanks, Min Sus tie, ‘etme tna as son you Bnd ont where hes hy and lie, coud you get Intouch eth BackehaeCommunietions, Ad ok her tse ws apropos 0 renew our mobile hare et They had sad inthe subway fr phones with GPS. wed those, we wouldnt ave i problem, We despre ned to parade technology! 2 Wh do yor nt te ayng tne none’ i impertant in he courier bsnes? 5 Jung as mt ron cena How dos Mi Se expan this? Whatoe explanations 4 Thomas thinks GPS ay lp. Why this sel far our i? (By ea the vertsemant then anserthe questions BACKCHAT COMMUNICATIONS Most popular mobile phone deale Monthy price plans andine rental Basic x ‘Smart «+ 400 minutesimonh | 00mintex month Handut fests: | Addons fetes: ‘ole and tx, mp3 ply video bt amare ‘gomes Sletoot Hi-tech +k + * 1.200 inate ronth Adio! festa ceri, PDA, FM odo, rv.ces he Sit and Heh plans more expense than the Base plan? 2 WhyareBackchat prepared wo septate acount for longer conac| 53 Wh pone del see bt or Seal Delweri rers? hdmi tal?Relea) Listening for detail Ei D >1e ston toa conversation at Bokeha between the Sls Manage Mary Lim, ad his sastane Complete the notes, customer Seal Wee Contctname |) _—__ Postion eee ype mmbes | —— miterequied Ueerpreties [Abin oa = weld a OD ra eode thangs = oath Dict © page nat fo maint dee ith soning (0 Fowile ses voy cit to CD beens ener det 3) =D acs re fot ese Cee Brainstorming [Ey Dvd nto 90 groups, slr with Sacha and buyers with soul alveres. Your goal ‘Plo nagolte the bert pombe dea Dscss your stategy and what your man negotiating ‘newb. Negotiation [El Wer in smal groups oto to four with at ast one buyer and one sll, Negotiate 3 fea. rite wha you age on he order form Below ORDER FORM " Number of contracts Period of contracts Discounts Base (2,000 worvmonth) Sar (0.00 wonmonth) iach 60,000 von/menth Extras Number (pai) Number (re) Spare battery Bloetooth”™ headset Game and TV pack | When you have ished your negotiation cael your score aller tum page 118 Eyer tr to poge 120, Compare your sore with other buyers tosee whe negotiated6 New business ] ides torenew brat | pee Lr ing a business Discussion [El Decide which of tha motivations blow isthe most and est inporant when you tart ' busines Number the factors from 1-5 (1+ mon Inpotan 5 =leae Important) Te fan of creting new produc or series The eedom of beng or om Bose 1] Mating money ict ao throu can sl he busines (5 thesatsteton of pring gli goaded sence (The cxctemen of hing as Scan reading [Ed ead the article oppose and match the hessings below with paragraphs 1-5. 8) Go with your insinet Sta sal 3) Follow sour eat 6) Pane wp ©) Say inated "921-1984 | 1961 Opened frttore | 200-500 te boot ey IE ead te article carefully and mack these statements (ue (tals ror know) Fresh produces special beauty prod fo shoulders, [VM hn controling interes n rsh Fret ony ther roduc n ther om soe. {ey Glazman and Alon Roper founded Pres in 1991 The product ral mad om exe grein The fonder share the sam i ‘Tarver in 2001 wa $14 milton ‘The couple donot spend very dy managing the compar. 100 oooaoen Listening Ey D 210-222 stent four sucess entrepreneurs racing tothe sic, Math peers 14 with the summaries 9d Which do you ates with? a) The founders wae simply. 3) Beaiewberet now Boa the company ha ale moved ord 5) The key othe succes ir nts 4} They mde awe dion ging ap wmoiy stake in rsh, Discussion and presentation [iin smal groups, brainstorm some posible eas for new business. hoor the best fe and presnt tthe deh about te flowing sue 1 why the produetorservie wil bea success {ow much investment ou wil acd and ow you wl rae he money {wheter jou wil manage the bases yourself or beng expert ‘whether jou wll Keep nj stake or el the company ‘Rha te ela o gt took forthe binsblockbuster brand hin Le lazman a ina eye {tine har company 1001 ey ovr inagnes that oe dy hae ‘aonetan band Fesh nul 6 wba + share wth campers ho Laue tor Can Batty wh 15 str, 00 eal dsruton ule fc S60 srployees wena Fresh as rales ES En ieratunaly sn bane Sad n Bares ans » Sharign end eal sores, ret ajoystre basa Strngoty owrer UN rep, ha Parbedry {ood rarictee ‘lazran ad yer hed CEO torn ea 0 (Sy cpestonein 207, ot oman copes vy Sn ort og Feats rear proace ‘Svclopmart eblapee To urbana ean ‘Seneamorty sake he cman ena works cosa ‘tthe copta arene ining a Siren paar ges spp tcp tow vats eo otlep FAD, Geran says Me ‘have compre strony err faethe cone ‘econ denon of oben Many amare woul a to orate hae Secs ey Ho rte coupe espe Us _s orpratuat anand dover 1 ‘owing pin S Petecury, Rusia Giza ew tt woman ines mother eure {ertnoutyproduts nmr Goto pomana ‘Sn wuld by alot of ngs on belek rt, ands go cau, sa wuld ve gone lama resi ‘St by rnaduang me othngs at ‘rar ao svat, secreted ne pss or ‘tagrance Wer he ier moved othe US, erat eyo an asing acon ease ard mared ‘shorn Wh tal sett om Weds ane ‘ant, lan tly les he passe 12. ‘han he an is we opene hts sore, Nas ‘Rout Henin New Yor Te Yast ay ‘ranges eae to Pres. 92 ey ating products ms by pe of ening 6.2 Vocabulary | Fund fu ahtonspenarar 8 Defining words ‘with te conec descriptors. Be Horsman deems de Barter somcn 5 be 22 urn ne me Idan Yu taper . Reed” I sa pier P IE Week in smal groups. You ar nancial advises to tart ups and sal omnis. ‘het Sources of funding would yu recommend inthe flotng situates? (© BUSYBODIS i erng age roving ders na other compan sed Fikcacarspperngrenstotrabes teens ype ot © Sties na orem corny hat na orc ow psi Read the advice leat about business unding. Match the types funding in the box nla ceuty ane frends andfamy arnt anlage slsunng {Bi took boc t your ansersin Frere 1 Wow you change Sry of your recomneneations? IE Find wore phases nthe [eve lotot at mea ‘one coming no and out of ae yt a. IBoncy sou provide sone ferment ani {heat of ain somethingSean reading [El ed he sven steps in an aplication procedure Number the steps inthe comet ode. Seventh eaereoenayaemes " (isaPamenment Bef puting fred ‘Spal om ur a= ke ro CD eed oon wan ne fraenation and fuchl pejcion Thy wl pee oes ond ideal Fading When luisa apy withthe tems and engage amr athe om cee he del ca ro you av deed obit pin sie deigned ely the x bes tourna Terma On mara compa : Soe cece mee ars ices ion bod of ies roa setton o member tou gouge sc fll membership, che al ing wo corvince mbes HEAVEN [Ey complet he santana wth th pra verbs in ais in xe ‘the complet funding posse 1 Only wo per cen of sine plas. 2 Mobiems tes inthe cranes 4 Angels ays an enrpreneurs becgraund thoroughly Iemorh geting age ary contrat ying wre he yours 6 Teter sheet al ie condos te del 4 Alotothard wore ienecousry Selo the lal = 10 The sereeing most allows avestrs to poor applications a an eal sage a Listening eet [E13 222-22 stent four entrepreneur xpsning why thir propos wore tured cn ‘wn, Buide which eton fom the box each person mentions eck crt facet mate areas ak fin he management om rotackresororpeotofcaneept "0 ores ECEEeteey Discussion and presentation [El Work in small groups You work for corporate finance fim bringing ogee ivestors Siete, nd etmpreneurs Using relevant pases ad voabuly frm the previous exes daw Upalntof bor and Dons fr startups king fo Turan. SPS ek with partner rom a diferent group. Present and compare yours6 New business ‘memory fail Hersham ete on ‘en noe meee re pret eed tenn ene ee eee eee ey Future continuous [El Wort wit a paring Think about your worklstay sehedle for he ext few weeks [ak your partner whet hase val be dng “oy tnd cei a your erodes a continue tha convection A: What wt ou be doing hs ine omar? 1B be yng fo Monch fora mastng had ofc. |S What ncdene! Me fon Wl be taking the gti ihe 1B: Nov be larg and oo istening for detail [Ey 3227 Linda citi, business Development Manager for an Amrian compan. on ‘2 busines tpt Europ looting for posse ont venture partners, Ue to Bob Stone, tind ssstont leaving a message on he volemal and complete her hel [Eh wit a pres, take turns wash and ase ‘questions about wiht nda wil be dong at ferent times A: What wah doing a 9 ook? 1: Shell be cell he fey ax ture perfect Ruma tesctotard arrinLanguage focus [Ei sutain ra x company offering environmental sustainable solutes to th 3 te tie Senn ce th ane, ‘ae ers (ade) | 2 [Gree ‘managing ier or. ae) Sa solar pana for sam eh ti ttc icon or ‘a e) Si goverment pnt fot ear eh) 6 t_————fwremar or ra (om. [Ei sustain chong 3 party next weak to clebrat it ith Soniversan Rao the intaton to the pry Compete te Seances about te guest act, Yi ce 2 stgag, 5 sri000, gherenber 4 Atm Fingon Hote (By Read the convessation between su, the event planner, ty aa fi John Gregor Complete the conversion th te ‘estos she eked Use the future cornu oer nn Jot Jot Not wont a coming rat Be. And how many vars 3) —__—_ hes, Hal an hour should scale Tong enough he. Justa fw praca hing) i forme, thank a {Crain nt Back Bak ik some ofthe younger sal may ej desing wp, Discussion and presentation [Ei Workin gros. Sitan would ket expand but wi que aban ent do so You have teen ated tomate a bins plan fr years 10. Complete the ae with you wn eas. Say [Er Present your busines plan other ofthe css. ote to ddde whos the best plan ‘Mr Gregr ws wondering whee could ut a ou {ew qusone so tn we on pt the pling So problem hr wold ou eo knoe” hate) Tesealy not ail 730 ithe coke he vegan option? |Be + there re no questions it means that youvegvena alt good Discussion nore Bmere stp econ smut,” Lene an Seccapettner esis | Sanaa Segrimme epee sear «Mars anya nnn + Te estin nd ans Listening for detail Sasa Sn inte nen - Sher aectigs ere ae Fresno ing tet Tiimmrentpecnrs, «Nevers at yusentoon Emnwatnngrsicron ana" memawurios suena tpeatataattaetneprele testy IEi_2 229 tswen tthe second pat of Jlete' seminar She mentions ve types of ‘veston. Complete test Moe 5 ee 5 Eh 3 221 math each typeof question in Erie 3 withthe advice blow. Ther one ‘xtra piece of advice Then ten agin and check your answer. 1) Make sure the queston is teat, be diplomatic an go on. 1 You've already answered thse questions jour alk Rend the qestoner and po oC] ©) lt quetons by aneweing one of your xm 4 Thay cay wha youve sang Thank peopl for uskig them. 6) Ack somebody in he adence hey can ans the question, 5} oot bor, Hyon dnt the answer find Ot yo Sn wan toPresentation skills [El win partner tnd stable word 0 complete the exprestions in th checks for fommerting on questons Use the words nthe Box Sindee ea Seas ae emai) wore Useful expressions: Commenting on questions ee cee an cee nated eee eee TE: ‘growth forecast, | mentioned See eee eens Roepe oes ee ee Raitvins cae Speaking [Gi magne your partner has given tk about a company. Wie fv questions about the 2 last sears profit ges 4 who mented the compan logo 2 hun the company sounded 5 Whaceoour they preter 3 therensne forthe ures Ed work witha partner One of yous he presenter and the other the questioner: The ‘Gustloner sar by saying hat they ave no qustons 20 tha the pester has ota the ‘son The querloner ek sor er queon fom Execs 6 When yu have she, Swap oles. Explaining and reformulating [Ed Aspeateris answering questions afte a presentation about a now wid turbine. orp hi answer using the expressions fr explaining and veformaating in he BOX. | inotnerworss isqutesinle x Thathuty Tobe pre Tops tint pespectie «. realy Our turin the ost cient on the mare 2) 2 more lle than any fo compet 6) re convinced tht wel nat our sles ages nex year. (3 Yrels more than 45000 units in the Earoper market inthenext | o ere. Presentation 1 ert in gps of ech mentee roup told peprea seton on ofr care pl the econo of our bane ton/santy 5 snes en you hk wil wor, 1 Subject of our oan cho 1D when you are ead, tl tec the subj of your tak 0 that they an prepare at Test thes questone each 0 skyou Ton tke tart ele your taland ssw he ‘gestions with appropite comments.6 New business > secure 6.5 Writing A company profi > pact colcton: F cclingscemsensatig| Reading and discussion 7 sing acempsny POMS | Read he arte Below and answer the questions 1 Whatare the hee key points remember aboot wring for pbation online? 2 Mow wold you sap your wtng se, tbe content andthe format hes context ERI Soon ater yo gungtonsed ssongeny peti whater ni ren nates matenerrapeset | ‘etl eset 2 Bunt pen Soechae sramapaane ie Youll yor ay ccrt | Sa lamal depending an chojeureuming.er Os taaybunranrcreenmens FS Ae | Ih at oui be wig te pusieanon ona | The Foaten oso shows mos ope eaenn al nan Ft AI! years compbe nos oy Mow down tne ape ead woe hl hen Sly quart ef cache he ns he {Moran rang ha et werer wo echoes reas at Sc youre eas 9 IMP iyawon ham abe mans use moa wows and colacators mst wo page crain he ‘iow at woman soins | An levator ich in wting ‘ur campory pete rn vnc t you tsa cn 02 hr an snopey Osa wl ‘remambr vee mln os oo tu hoo as why was cemoany 8 dearer for Me os ering hecis Fale wining company pete buts hus by aking an emctonl conection wn he oder: ‘ont suman leer anes tat areas lo et MASS Model [Bi read the company prot opposite and mark these statements (te) or (ase. 1 Bowie diferent because it combines one-on-one consing wth onde ‘merhundng a 2 Mates core aus ets, Seen ig sone seam mci Saas 0 [mofo 3 Bowes ese aek a ‘wry [Our mision —now | Eibaingen Bi — proce See eas Eiger o 15 Rearof making hton mistake | ieee ‘customer to retum goods. C]_ ot I} ast | tometer. |e | oa Gf oat ear - Eigeoraineneee cas —latar — Besant eas. Stina apy nea remem opposite to help you. ‘otner Leoa & ocmiistotie des Sea emeem ae oy ee Bee coms Seo sce SSE nee eye = 2 Tebunnemaeregen svimin, eames anna each Zoncccaepcanyteniesonceerer "sta gcop hen erent citrrcbauicWeopeercaurnciin ——_fegraraene seta we Camorasienecaigreasocipreth poston ‘alae nny pseawo pare overtakes moddstecontis nist Bontstandou om(hecr Se uence nae Sottiaed peace necunaing snd ane EE a yuce toaus ‘leat per re 1 erm olen ry grant oration Your text a mt. Some 1 moguthle a) exers 9 ade service 0 2 pron 1) upedensloge 10 fivertams sheer octet 5 acknowledged «) parane Mf sae {esearch [eae 15 fread anorathe m) Web ples ee, (meal 8 alent toreer 1 ighend shopping =) suply cain 7 tty 2) ciomerrlaonships 15 ondemand 0) approach {longterm personal) aslomer expectations 16 unbsatible ——p) experince cameeaye Output Sitchoqsel ay” El witea company profil fora elo ftious busines of your choice choose a context (eas page cuntome popes business ln st) and se the ttre gulns aa Impact (lloerbone to help youDonforavewbsines | Discussion ‘Arsuer the gus below shout tating busines. PEER mo eae nema knead erred 2s youready fora compte changa? BMPR ED 2 youu for lowing hrc and fas? 2 ‘Can you ty selmetivatg even whon ace with mem cleappcinimert anc aifculy? plan fo fing Buty BF canyou be emerionaly sion? Xe you sbie 0 tink terol? BAe You able to ule up good woning ltionshipe? 2 BY Canyoursnage yourtine? Be eae £} Con yousoninae sven? RSE) 2 A you good a nancial management? ee) or ie ae ey ‘Compare your answers witha partes Sy what wuld be your strangest and weakest Reading Kate Shapiro and Ls Heminder are eds nd former coworker ving in Monta, ‘Gada, Rad ates ems to lis and awe the questions. 2. What does the winner ofthe fast Le | pich compedtionrecle? rome 5 Wp doeststewanttomectin | Toaw Hope you got hal a it it. tar our tot eetearng oa not a BOK ‘ready, Can we moet up Mursday 0 go over Wi?ELmcistyevcminecatte Businessname may ope Crt Thrgt customers Listening ri sn [BiB 220 Mo doysioter Katoand Keys te euennae ‘Luis meet at the restaurant. Listen rays to sucbess: Sosa ma tows Financial summary Wi thi ee eee Err on ne 1 Pitches must bea maximum of 60 seconds, including any self ntroduction’ tnd remarks. The microphone wil be cutoff automatically athe and ofthe 6 Seconds, thether the pitch has finished or not 2 Scoring isan a scale af 1-10 (1 = the lowest: 10 =the highest! fr ach ofthe following criteria interest, clarity, perstasion and response tc questions. the ‘team vith the highest combined score isthe einer. 28 Each pitch wil be followed by a three minute question-and-aswer session ESA Listening Servite El D221 Pitch coach, Daron Lang, ntarptsyour reparation session to give you some some [Ertmnute pron making the pefct itch Latent adic and as your rch Sart presentation Swingptcsond KE Each eam has one minute to make ther ich, folomed bya three mite question ‘feo tmttene answer session Othe ean ak questions and ac a5 ups, sete scr cred to note dwn Ivotkothelon the poms you ge, but do nt revel tem peareera Giariy cai a Persuasion dtcproneones ne eponse to questions fee TOTAL eS {Ei wen evry team has made the ptch 2 up the pons The tam wih the highest totalReview 5 [EI Te words in boa areal in th wrong sentences. ove them r that te santncor make snes 1 Michele Hudson hinks dishonest dial marketers le 2 ‘Getpad to praia pour archon Goo 5. Gee ean rteve soe raw parole 4 Dodgy companie can ll you a double-edged sword {110000 iter flowers 5 Bae ge em which do (6 evi ae ars het forth el indy 2 Una how en tle been sting oh 15 Revit ack ey word in gs and dcasin om, 9. Mediix provides Tien forthe medial eds. 30 Testo np conic apd aun Corps and wast, [Ed Complete the text withthe word inthe bo. coherency convenience gle ensiornent makeing ma pace pret predut promotion ‘The marketing miei fen deine as bag he oP. ‘ut sec om he casomers pat of es ese should aps be the Your CxS (1) becom eaxoer fotun, becomes cos) becomes Eernmunicaton, and 6) sudan becomes i ‘Thisbasic(@ —_can be expunded to incu subsites Far example, he promotion vara ean bearer baken lon ito aveningsls promotion, pesoalselng bit, dec (7) and esarhetng ‘The ements of he x se 1 lend ogee and his ‘seals (8) Further the mix has ob adapted {oa changing bases 8) to changs inthe ‘nnzaton resources ando shang inthe proc e cy [Ei complte te tet wit the exrston in the bos tying the rode to manet_ face a ening market, fod te market materener” marat ero Imametsegmrtation attetshae niche mare Start wih some serous stad oe) ‘The you might diner how he market ied wp: the) you ean innovate bt spec prod dant wong, hee willbe) ori Sommer, Once ye ound a nul ine (0 (Gy oursi nay wl be to captare 3). Odo youmigt neo) slags Inter of heap products ven blow cst. Bul your Product a good one, and your competos weak fen ‘opel yu wil son become the (7) Howee, tore word of warning. Consumer tas ange ver. uty and uss ou continue to vate you il S000 ® (Ei Adds qustion ag tothe end of coh sentence, 1 Sale arp again this quae, _aunsts_? 2 vot st bees of er ne veri campo, |5 Protmari ouk god as wel. 2 4 Thenew in uf rogues wor wale wl Al ‘5 Shab eae about the dl, 6 Latsteak oreatlee now [Ei change the statements to negative questions to rake thom more persuasive, 1 lis tine you toked at sre altemates. 2 Youve heen Inking fora ompetve de 5: Yourcaamer ak or more onal 4 They would ppc is mod [Dy read te customers statement Then filin the ‘ising eters to complete the salsman's possible replies (5). Customer The pice is ey hgh could po____ne our fin payment uni ex Nyon ep ted? Tawi pace higher 2 me than ou competion 5 Tngentané how sou. At foresters t ert therm eh they waned tater wing hepa fd tt {ebe_—_"sthough ncrased producly ‘eal ated th vesmen 4 Tothe pce theo youre not —itee Tir decion wo maka at hae ust —— iy epee be a at kind {Eu ate th sentences in Exerc with he wes tow 4) Welcoming the objection 1) ding onthe casomer psn 6) User Fee Fond [Ed Match ene paragraphs rm a mash with thet ‘esciptions balou 1 Hook C] 5 Crolentals] 5. Action 5 2 Prone Cl 4 Benuiis” D6 PS 2) sing wha wl happen I you ws the roduc sing how you wl ean evap in your ie ©) finishing wih inl eon foo ac ky 4 sing what the reader should done £) ging cumple of existing usr establish credit 1 gating poole interested nthe product. oo oo a(Ed rat he ising eters to complete the ate [Bout ceatng a tckbuster brand. ts notes balding a bockbase (1)b___ bait. soutave pasion, (er Panda fanatic [rodet you to could fe BRL yeh es ‘wh frmous en asin tyes Daley Oken an (5) asp___ng cet opened is (Gl om fay and ence Tally ‘eng as sande edie to (7 cha tne ‘i nutitonallyalnced, ea one ra wih cos fade customers 8) gah pe Wits) enh for desloge ein verb et sw yeas Okten opened 10] oui acro Brann 2012 the company (12) gpa profit of £12 millon Now with» CEO handing the (12)__to__y ‘pert, Oken rable concetaton what he does ‘est erage eles Inthe nee fare he ope to ithe (13) Beep an ersnal cn, frmota (14) "yst__ein he company. ‘haw pve the (1) — Tand manage ‘erin neces ae te npn othe het ee Ed complet the sentences withthe caret form ofthe sal wets inthe box. The dues in races wl help you. heskout_ comee daw up _gettirough Sothoush put formard et ot tum gown on out ‘When he new eat and safety ls wel ve {ocdnge the way he act operates aly spprved and utepte) 2. They jected al he propos we __. (gest an ae that people can discs ad ake decson) 5 Iniar opr she er ln fo ering te Aprtnen (explan aa cea and eed way). 4 tevavery consing station cant ———— what to a, (ole problem By consieing the fc) 5, Ourbratstorming meting usally ger aot of Ides foe new produ but ony a fev wach od cna andar apo othe nex Hag) «6 Ecmthingimporan inte meting he moming. ote ol gov about (be mento feswsted 7 Were he dealin print; om ou gers ave to pe ont prepare ad wee) 8 Weshould~ "history arty" nt now wether we can st im. ae seat someting i tr orcoreed 9 Merwe ery reasonable daring the negtiton bat {hey pura er ta) an El complat the sentences wth the mest aly form of fhe verbin brackets ad either wil or wl be dong. Use 1 When Le, 1__(0ao) rand the wr 2 Ton ben th oe on Monday“ (oar) ‘wen lu and Bern, 3 Tether? No? Dont womy I(t) oer 4 Taine net week ing pla colada [EX complet the sentences with the mast ly form of {he vein brackets and ethar wil doing ot wil hove ‘done Use ontracons 1 Byte ime he rates bo they ears 21am thin Mares wij ws ithe pub (work ato ai the report 5 Birarolock we Untevew) more han a dozen ‘ (sanders ptm eee (or hee for over ‘ndidatse Slo be let ach ne ay mile his Merman =~ nese andes othe new El cover the box atthe fot of he page. Yu can use ‘spresions 1 to anewerguertons aera presentation. Sito compete them without looting athe bx. Then Uncover the box and compare your snswers 1 Tm dont hve the with ne Ca 2 Ti ered ha at Tb jet me ‘Toke 1 tin hat rai leat —_ ‘Tandrstnd oar postin ba ean ——— you tat swebine done our eels We ite, real ‘arabe the mow slit on the market. To wen percent fet than tay of oar compet 7 We wisi more thar 450,000 nisin the net twee Ions To into thats wie as many i 5 ‘ | sia aura ack be figures get | Hamenoct net nue Tet pespece protic pet ree singe7 Financial control Discussion [El wits perter mate the besinnngs ofthese acountant jokes with their enings. 1 How many ceountants doesitake ta) How much money do you hare? hange lg blb? 1) Those who cn our and those who 2 Wy do account get ected on am Snr? «They can wear casual cts to work 5 Why dd he autor cross the rood?) Bechet ocd in th fe and hate 4 Thoreare jee te ype ofaccountans what they did as ear [Bi what mage does ech joke gv of acountnts? What reason an you think a for the Image acountnts hve? Listening IE) 3 22 eno acm cont ang bot changing prepon of 1 What hee rents dos the conan ge fr accumtansys radius image? 2 Whi te reasrs docs th common give ar account age prong? Reading {Ey a tote, st paragraph and lst paragraph ofthe arte opps and answer ‘he questons 1 Do yo tink he Stare acount’ Tai rely exits? 2 Whrdoe th author ink mi be oni? 5 lethoauthr postive or mp abou accountancy in general? [Ey fed the whole are. According tothe autor, whic thee personal characteris do forensic ecountants eque? [Bi complete he stances with the comet option 2-4 According io cunent perception, the asountane poeson 1) contne more atractve members 5) isk ni than inte ast ©) has too many ib appbans 1) seems ex boring tan Store That ter wok eas 13 moter atedance major crime ones 1 aitesto infomation wed ep proceedings. 6) rege reser ciclo tts et nach criminal pt conve 55 Alcapone was aly sent a prson beestse 0 beg inhale aseyofcen 1) fiscal lars mee capone ©) the Supreme Court once im 1) hirininal gang barged hi, 4 Tas itr free scents wil 3) change tas to whtecolar cane 6) reloce fingerprint exert crime ams 1) reduce lela supp for eer Discussion itn sma group, cass the questions. 2 ‘Tomko erent do you thnk secuntancy a pod earcer ce? Why? 5 tetchnaogy tel to make accountancy case or mre diel in theatre? Why?pp Ney Ec7 Financial control 1 verbs for eraing nd pat (EI wis a pres css the folowing questions 1 How do you kp tack of you parol nant? Do you keep accom ute computer progam fo tuck our income sd expenditure o spl lok a yourbak statment? 2 Doyo know today hele ou ae ced orth GaN? Defining words [Ed Motes te tree ain scouting documents 1-3 wit he best eatin 1 pean i act 1) swindle ino and oat ofmoncy oer speci pvod npr to make sari 1) tosh managers wheter x busines me lo money over a specie psd ©) lo pres arapahat of bsnesr vale as prclr pin tie wing wha fat and win oe [El atch the tree malo accounting documents othe sini examples below. Why Se some numbers ited n racket? o_ | a a Cash recep] 9h 2012 | Ctshasles er7s.000 Assets | taane e000 | HB current assets Total cash receipts 6218000, tasn 75,000 Cash payments) Decounts reeshable evsn.an0 font ew.a00 ‘ak current assats e250 bam 5.000 Fixed assets alcash payments 167000 | IM Lan ers0o00 Net cash flow 28.0 Total teed asets ersonoa | = Total asets ea75.000, Lables 1 Current ables et asl 251000 ‘ames payable croag | Coste snes fenooo | I Payot cizso00 | ross profit 7090 Total currentlabiies 6225000, Seling general and Longeterm ables ‘mimtratne expenses [65,000 rors eayate 50,000 Operating profil 15,000 ‘oaliong.tormlabities ——_€S0/000, Deas "000 Taal bliies exrsin0 Earnings before taxes 12.000 Net assets i) etooo00 Toes e500) ners equity) e000 | Netincome 1,000 — a El complet the antonces with terms inthe accourtng documantabove 1A busines re the sums tha tl ie to pss sometime inthe fat, Tels am ts tes a nig ty se So ing igs ne ms ot ed ny a i ae ‘Tha ilrenctetween what «bse owns and wha i owe ei wich are oa ttefemnon [ED note te acounting categories 1-6 with he examples SEEM | ceri sernfowekeners 3 Fi naiale Sena $i robe sere WME 4) Chery Preschool Nur employs ve cares who pid we SAORI 5) omnandttinges sed €06 anrnt ofpa ite [Gi Aner he following questions about the categories in Exerc 5. 1 Where onthe cash sat woul you pt aw materi pd pay? 2 Whereon the prota ls acount wld ys pot Sepeiaton ard eaordnary neem? 5 Whe on the blnce sec woul ou pt plan and machinery sn ccounts poyabe? Enabling and preventing Reo the ates by three busines owners who desribe how fancl dcuments have [eloed improve her busines Compete them with he comet form of te vert in the boxes, ‘SALLY SANTANA run thing busines in Brena called Tangerine The balance Sheet isanialuble document forme Because a snapshot fede (t)_——_meto realy ‘hk aout ohethermy bases sn he Des stape The pf ands accuse butte Enlace she 2” mesee ht actualy owen esha long erm asa 3) ‘metom deoping Bd hats fx instance, thas) me poy my eto sooner att thantnter so that te bolce sheet looks bee and improves or poston with the bank slow fore hey prevent JAIME TRIER ine we stared up sed ah fw forcast spar ppiation to ihebankapdies) get asta loan. Our Bakery buses Kernel has gone frm ‘tenho svength ac then, bt eepng an ye on as fw has alas ben portant to (6) cashantalanes, ne gt is wrong eight even 7) stoqo outof busines. edn oe a sprendhees but nestdin some acouning sofvarenow which [Gh metopreset the format nthe fem ned DANA SOARES =: 05 inj tn yessaga wth nehelpof msn iam ‘ goupef busines angels Obviously, hey demand deta report on st frances. Ad, “it tht es fimestent do (9) cea paces nthe ay sameacountig ‘egulston do theyre understandably quest they cara would (0)___ stots ny unnecesn ks The profand le acount 1} the ives tosae that We te ‘makings roftand|(2)——ustomake beter deionson what todo net [El ce wth partner Ue the verb in Eerie 70 we short aplanstions of wht the flowing busete documents are sted to nab help prevent. ee + ath and sey sidelines an annal report + ahisnes pin ining ends7 Financial control > verbs and pirsesfor | {ang oboe esse ane occa Kroon effect ery rot Soiling em tron Ee cause and effect, (EB wit partner put the expressions inthe correc clam nthe table | wostom asarnitot aaaneo! bagiitot Owie ge ie | Sesto"“Onacountot osetia Ovingto retest sete | Seinen ase et ‘auras eprenion senect eects eprenion = ue xprenon redo ‘teed om Duet Eh Fomastic isa manuacurs of condoning upment Lok tthe prop of last years Sls figures for fans wrth your partner tate ts to explain why sles were god or bad thoughout the {Yeseuing the expression xe Thing atria el 4shp op {sls February stemmed fom he ong ‘eat ot De to fecing eather February, sles wel Describing ability {Ed Work with partnes Lok atthe graph in Ear 2. ay what Fantastic {can orcan do in gneral ath yur {wore able to domanaged to d/suceedd in doing ast ear could ds jeu Ihe summa the ate ha so hay ea sl oof tr {as gus the couldn sl a ma ans def the 2aetouse fe [But they managed sal! more than sual a Sptebrbaause fhe gad water Articles (Ey Werk in sma groups. You have 200 to bet on whether ech seers comet of Incorect. The minimum bet on sah senance S10 the sentences imarrec core i [by adaing. deleting or hanging the aes tn othe. Fr every ster you get AM Yyoutkeep the money you bet for every sentence you get wong, you lose WI QU faethe mast money? 1 Sue pie te a sf ntrmaion aout he new regulations. Boba veal chnophote: he ast hts he compas ‘The company was cred for aiming produ ae young. ‘Tobecome tcounan Gen spent ee yeas stain They bought new machin to help them moet te ord. ita ining ie od cats wih he nig. Tin fk she dd’ have te confidence to sacsed n Pane, Lake ese after he was assed fo wate behavu ‘When comping your expense fm, remeber ol forthe entetaiing ‘he CPO atked me todos esac to esabsh why ou oes had reas.Reporting performance (Ey Rend Fantastic trgets for ast of kay indiestore andthe fl’ acta performance. Which targets ld the company meet? | | ‘ance cru | Cries sone «20.000 Mica Solon mina eee sn oe ‘in on a ce ovine i) E4 * - Paral 25 ite 235 maton Spent Some 35000 IB comple the seteces with vers fr desing ait and your ow” words Fano hoped to sel 4000 unit and managed ose 420000 Fanos ned can of €10 le, tn fc hea Fanti panne to creas repent sins by 5 ad ey Fos ft ret in ees ain cot by Toy > ant hope to ede ra alr ests y 4, but Explaining performance [ED ead the atles Make notes on factors wich might xpi ach of Fantatie' ests Horresr on necono {f'cost eLer Fonausinesses fexcHance RATE tester epee ‘ersevenl years sang te ‘oped ab-Crortme four fheearesignstattunnesses | EXPORTERS {imeinjuy The meansthat_ | Wee Ep arefindngit cheaper | Unoveele exchange lwearehavng thee uy | YoopentUbnurcostshavecopped | (teste that expres Sncerecousbepen Sew!” Sig os tothe sai of ‘ove susp toreman fier resent stfinone mar woes tromren Gnopeen | eomoetie say ht | terconpante toute? | Hates Howeve; the ptr fo ‘Salat, eve oso sen | ‘eenglatwore snot” | manufacturer med: theprce ot | stgineease nunpad | slbet tugrsetewat | oan Consequnty peoleur- | il sidene mance | fegerteprodic nda. demvedproduce expense wit | Yesere) | Gotonng iodkoneflecs 0 [Ed wnt » paragraph about Fanart’ performancs Use expressions rom Exerc 1 fr ‘sescing cause ae ff Hot tones rete in some sce ons tf This rough abou complaints and ary [Dl complete the extract below fam the CFO's Specht staff with fn the ono ate BCECENSE EM Since becsme ) accountant ant remember 2) _ eter efor (3) Ce ening bone We edved ) herman ein (9) ~~ sumer hat See fteterers Gg) hat weather was coming, and we ese (7) production according Some GRATES, prone ound) wear uncomfortably @) elder and (10) Giengieare? —enfjoune tan ene nave ended up (1) spa Bi) can in Tenge ate 13) alecanddening prods sien wollin (8) comma setor ou main ‘pedon soa aise. Congrtltns to (3) ~~ sale eom, who had 16) itllgenee fo ll ee etttay and ed 1) eat work al round And ve go (13) good new for you: rons 500 wit 20), Ms wt cele (9) net mo aay Speaking [Tink of station in which you. 1 managed odo something unexpected, + seceded in meting a important arg {Glade compiceeaningorant tk, werent abe o achive wh you had Intended | Work wit partner Tellyour partner about your expences n Exerc 1, explaining {he event that lod upto the ad whot effects the situation bought abo7 | Financial control > ering acon tor | EEA > expreions or relaying amesting Discussion IE wore with partner Rood the desrisons about how people behave meetings and sce whore you woul ut your ature onthe Seales Compere you eas ith your ity dost nde peer AE orance oh ens ——— Jon sk he agenda sommaiee deste cet) — don rinse desiions noo VT Jr it and eee le oc —_—"rl ner Listening (Ey. 222 The American group, Mater as recently aque the Frend packaging ‘Company Polytok. stn tote mating between Ale, Males CF, sn te Poy tmpoyee, Serge and Devil Answer the questions 1 How saccnfl o sou thik the meeting? 2 How much do south Datid and Serge understand? 5 How cui the meting have been more ce? Eh 3 224 Now ston toa second vrsion of th same conversation. Ways the meting Bement ED 2cvns pune ingstte woos Useful expressions: ‘to complete the expressions in the checklist for ‘Communicating in ees fae sooner cemeele Plovienpestaeentcenacoeey SERGE 8) In other words, — i pamaeee ue emcee ae = 3 eee erm aor 8) Letme sarap paeone : = Bente wang ender 5) Hato ove let me jt umarze he tikes j) Wandin comect cee a By Shut'tgsover ie man ois we agreed? Cane __what weve ede?bes Speaking [Gi Rea the four situations blow Decide what actin you weuldeconnend in each Stunon. Make notes on Your les. 1 Lave ofesotiv pay have Been sng in sour nds. This kes recite ii for sour. How shuld you spond? 2 Yournow CEO wants ntrodoce more American buses practices Some staf are rest ‘What ave woud ou ge the CEO? 5 Your county edt stem dows produce the graduates you ned How could ou Inprwe the anda ot ob apps? 4 Yori hasbeen hited fo emplaying tao few women, How could ya change this [Eh itn 2 partner hold short meetings onthe ses in Exece 6. Follow the structure proviged blow ate tis tobe Aan Student A Student B Sayeren kas + bak for dlrteation ‘shout the tape << eee (Crity your i, - _—|Gaee Confirm or cai eosin + coon, check et ‘ak for Seudere Be opine. _ ae Confirm you understand. Summarize euro Meas or dacsions. Roleplay [Ed wort in groups of tee. Take the oles ofl, Serge ad Davi and mad the appropriate foto: Als (oge 115) Serge page 117 an bad (age 120, Hold a meting to Sess ‘he pins onthe agen ad remember to cary Your boston neces. ew accounting procedures 1 nee 2. Detnitonatraw pocedues 6 rslaton of ew acount stvare 3 Sehacule forimplementaon 7 Temporary rect team requremens 4 Extastatngrequrements 8 Traningonte now stare 5 Tang onthe new accouning 9 OB procedures7 (Financial control Discussion (El Wr with a para Read about he meting situations ed and arswer question 1-3 2) Hyper Advertsing offe staf ar meting na caf to dics her Chrstmas lunch 1) Wels Engineer have st completed a major corstucon prec Tey ae hotng| 2 one pret ee ret toy © ing Colours printing comay. The finance department te hking thei fermohty uote meeting 6) AT Bstoe Becton, to snc exces are resting ths aterreon to cuss ‘hich of fourimtenenees the wl appoint as sales manager 2. What nthe pupone of ach ming? What items doy think wil eon the agenda? 5. Wich ecg resuie mints? Why? Hw wl he mts be dle? ‘Model [Ed ex the minutes below quik. Dace which moctng in Erie they relate to. MEETING MINUTES Date 11 June Time: 15.30 (yn Ream 364 (2) Eno Faleo EF) (3) —— Ale Keller IA Frances Weber (FW Dylan Sanders (05) i. cH mae i. ‘T Newstatt | EF announced te appointment of Sally Collins as baad of secur pajae | 2 fice yout | FW expresses concern about the open-plan arrangement. | EFand FW ‘le denies wo main probleme: eloprove rea andiack | 25 June of eating room ecrene or hl partons We Saree tat EFgEtTinvestgpbthe pices xreane ana FW wl get qustatione stTot partons a 3 Expenses claims |DS requested that ll stl complate expense claim forms | DS fn tine We aceeptedthal the oem could be simpler OS wil | 25 June prepare a neu form by nest ting “Appraisals | We decided thatthe current appraisal systom isnot working, | AK land we concluged that ie-merhl appraisals would be bate | 90 June ‘Ak took int the practicalities of ths, (728 Jone Ta.00 Analysis ‘El Complete gaps 1-7 in the minutes with these labels. (Ee (EW soswer the questions about the minutes in Exercse 2 1 What do you note shout how names represented? 2 What she purpose fhe Acton clan? 5 Which vers he mutes tl you ht happened? The stone i urdertns 44 Whi ert he minutes You what aeons re planed? The fest one is edPeasy nae Soom. Language focus [ED Simms theze extracts rom the meting ung appropriate vrs om the box. The fst fone done ar an suomi otis congatte dicen saps eject suggest 1 AK; Bascal here are yo pts the we inal scren il atin Of eur ‘rene woul be cheapest on th ther andl parions wo pty be much mor ‘ese We sus he pros and cons o sons ofl portions, 2. EF Soto summanoe wel po the tte dont wan fo egp ce eating open-plan 5, ER Well We, atp Youve ely one «reat jb in ascount recs 4S. The enone why te cant apr tem fn working are Ute intercon ake ‘ho ligand they only happen ance» yak 5 DSc Ive spoken tal the deparament hens nT an asere you tht heal hk the curnent ‘pence Cn for sto compet. (6 Why dort we et tc quotations for ees an thee or partons? [Eh ante decisions 1-6 wth the ction plans at wsing an appropriation vert frm {he box Te fone done arn samp range epteup comact kaw up evsunte eamine x aug celebrating Sls promotion. He will rani. — 6 ‘We decded to consul depart hed onte ne ppl selume, E> wll [AK prose tng canmples of sens and partion so she wl ita apc tetera vice on rnning appraisal interviews woul stl FW wil {Wocotiudod tits more dad com breakdown was aecesar. DS 0 [ves not that onl one quotation has Den received wo dae DS 2) «avs othe suppl showroom. “teat tw spots ©) amaerwork dann the lel pa fa the count depute 1) the best proposals nd report bak st the next ncn {special management constansy. Bhd questonnave tors or net meeting Listening and note-taking Ed 3 235 227 Tree months ater, th Uning Colours anes team are hang another fredng ook othe thse main tems on the agenda Below. What ses do You tk the {avcipnta might asa egeding each poten to thee extracts rom the meeting and ‘Shek yore were mentioned eed Date: 16 september 1 Mnutesofastmeating 2 Chong up ie payers 3 Covering toratzentcoleaques 4 educing ofce waste 5 hoo. Ey. 3 252-257 ston tothe tne ett again. Make meeting notes on whet they decided for eme 4 output [Ed Use the notes you made in Exacta write the minutes ofthe mestng. Use the same format ete mesting minster in Ererce2.> nwt and dshone md > epreengenapienot | Diseussion = [Elin smal groups, answer he question bout the activites inthe 2 Forwithatn shoul copy waren or mi pope For whish shold 1 Gileibe company phone to make pvt alt ee Sean reading co TE nea etre doen blow nd aes the quests rch 2 Wat door Emly Wyte and how ag ar heb orig rhe Cech sislay of ‘What pcm Carla cing with ome of is aii? "+ Reporting drwy oth Draco of Car-Gizer, ‘Cazch Ropubic + Managing all aspects of the accounting {oneton account recta and payable, + Establishing and maintaining account pretce fo erauo accuras an reabl ata forbusness operations Car-Glazer |) pes benefice eae el | cee Trade ‘rapt Seema . no at ‘Coating om al of you toss rico nn ienctatereruacimiine Siar rn cenit Andy Web cent eee (CLO Carrereone Analysis Ed Emiy wyat aves at work one moming tid ths mall wating fer he Rea the email 1 What docs Rober do in Car Ginger? We is name onthe orang, 2 What enon cou Nina Koa ave foreing vase? 5, What rensne could Garage Mier for ving 0 separate bis ard why might he \ecisiansecased more ams than ml” ‘Te:emiy ‘Subject Outstanding il, Garage Mier Biro st tlt ou know tat, est wo casing lets, Garage Mlsou econ ‘gest acooontin dol Ravens pad us uy bil ust over flan 2X. ald thorn yeserday andthe parson n accounts, Nra Kova wakraer eva ‘Sho smply fold me Wet she'd seprocte acl For te boss rot cure she moar you or Mr Nese (ne her ting: we owe Miler abou 459,000 CZK or damage ocr caused byaurtecnaana when thay wore replacng vrs gas. 459 000CZK iat Nghr than noma! and what sage to that we econ wo apart ils: (no fr wound 378.000 CZK ae thet or 800 CZK told Na Kovar We ould pay tham al we's boon pasha 2m CZK ourselves Anyway, Feb gat if you coud ge her aca bet Smid ecounts Recaiabe 3 Listening for detail Ih 323 my cats na Kova Lente 1 Whe does Emly pk io inthe end? 2. Whole Flip Nowk? Wie aaron the pian. 5 What compuy at dos Fp dee? 4 Wht card phe epi? 5 Why hase Guage Mle a the outstanding il? © Ins postion, what would you do? iscusston ¥ [Ei Hts a meeting to decide what action Ca lzar Should take regarding Mp Nowak. Cnsdar he 2 Bil wring 2 ote + enporay suspension Listening [Ei_2 2 baring the mootng, Artur Nemec takes 3 allan announces sme good news {Eten what neha tsa How dor the aft your decon?Fair trade Bir ‘arrose nec ern a Discussion Baas: IE Anowor there quertons. 1 What sor of roduc are ended under the abel ‘hier’? 2 Whensou tay napa colle, what sr pace’? 5 ttyou spent year aye working oma cto fam, Row wold you dene fe wap? Ain far wosing onion? ityou ned a how would you fines far prt ona ep of alee? Predicting [Ed Read the tof he arte opposite and pred which ofthese pots wl be {npreazed by the wor Then eed the artic and heck Your Preaiton 1 alr nade prot ma ch conumers el gully 2 ros rade wuld ep the poor mers mor than ode 5: Parade pedo ar quay 2 Rurmde mer ae encore to modernize toe production meth. 5 ig cote shane refer to reduc hl lets Reading for detail [Ed ead the article agai ant newer the questions ‘What mst be pl tog rradecnieton? ‘Why ight wes consumers be arc to rade gods? ‘Wht consqueneo hr tae as et Mein rode to expand production? ‘Why do cher proces bene met rm rae? ‘Wilh process of sesh! development has a wade discourage? How hae consume tere colle hanged? ‘Which proces have improved eo without ep fo fara? Fin phrassin the arte tat inl thes strong opinion. 1 rte supporters now vey about economics (garages 2) 2 Phng iad pcs una depts the poorest fares of wa to make ving (parapaph 2) 5 Taitade spores re ave to think thy can seal the problems ofthe deveoning rll ungee (4 Parra sapere ao of tosh with the reais of modern gee (parapah 4) 4 irene pve poder rm nereasngeisncy ad revenue pargraph 3) {Goto shuns unl arr cumpaizner, benefit por produces bagaph 6) Listening [Ei 3 2s tston tradi phone-in about the arte, What two beefs ofa ede (oes te speaker argu for Discussion [Gi in mal groups, cus how fr you think each ofthe statements below i true. ‘rere ends fine fi rade rears bad abit. Fare tebe proteson some workers ave galas epotion Fal tde ist efhion among ich waters consumer, {Fee tade ons ook fo the shorter ae rde looks at he igre.IN THE NAM isabad deal> types of eta 8 | Fair trade Brainstorming Inwhat deumstanes might you do the folowing? Gv examples | escort negotte scone "renege on acantod gn acantact Defining words [Ed Bond put ft contrat hebnen Cale nctrment nd 2 Mite cply £09 {enor saxophones forthe Chistnar markt Find expresons that mean 1 accopied © py te bil 2 Inthiedocumene 7 Solder 5 promises & farwhatver reason 4 orl han 9 nor 5 lene document 10 Impose wo change ‘his agement ito hi oth 4, Gas be em ie the age Se epee eee er ee eee see Sterne 2 sae eBoy 5. Thera oflos fem any drags egos "ve ele ey ura nr a prof the cae theo leone eer i eee ee osm pce herein ote eyeaatio ree ce 2 Ticket adsl o asap ou gt dharani he me me ee grep an te ere nes [Ed complete the second extrac fom the contact withthe expressions rom exer 2. 9. These () 2) epider cane min yer sabe reguted (3) to theseller_ (7) aepeane te tr and cnion, fan gc frre On pi othe warann, 6) pct Warner ao enced Retirement nn he) te fap) a IE choose the coset words te complete the paragraph about tigation Alea (1) holding / Binding king contrat ne whch can be (2) gd fh / ‘nrc y th lel pte. Many contacts ince) penaly”punishnet / pe case Wich) concoms/ apis elect dealings ar nt me A company Which also Fespect ls comments canbe (5) chard procs / sued for (saan / reac / brew of contac However In some cass theo (7) popu partes facto can ‘fold the expanse of ligation by agteclg an outacourt @) setlemen agement tsi Ie case (9) moves / oes as 1 cau, the oer na Be ered 10 a ‘mito do} payments amas expenses. (Ey Casto and Musi have now signed he contrac. Discuss what wilhappe i ‘alate deiner S00 allo stopione ined of 50 tenor ssophones. (also send 2 tse ep noie on I September {he saxophones are dered o Porton tome of he suzophons ee damaged arg shiping zor Cals ofthe damage in January afer te Chis hiays res toaR Listening for gist, ena rte beaviour? Reomincecer | bey copes compton eberene ‘arepareey on rmenocuira ECECEE SLE Cl can you explin or give examples ofthese types of _D pay stent sight cate. Name each affees, ed cuss an appropiate punishert. Reading [Ed Wate terme 1-6 ith defntions ot 1 accountability ).-deiing objectives means and standards fr ompany 2 replnony bodies) feng eget ty one acon toe ser autor 5 bovderinceice¢) enguizaton which nent repre sch she 42 comonteyoernance Secure and Exchange Commision 5 empomerment€) a proces that has ben shown fo pve scl ese 6 bowprcice ‘pang worker the minimum nage lloed the as fo example 1) novasgng worker to mprore th way Ube do he on fobs [El Complete the book review with the arms rom Exar 8 beat ook ED Pots, Hina Shalsnbager wn save one Bead tomers coporstens, ruc ht ead) ie cmpale ‘tin making ome, Acorn o Seon vue a neat, ras, ‘nsplatin eecve pay. walnut salrn ck opto ‘hd gon etme we 2 CE to pry enccurages ‘rd bes spa for ol tes Sn nea respon. Swe ‘rosea midway. Conanie wich ear ampioyee Sra wc tara sera of oetip ae sol repost TOW Bede or Socrpranon cao nyo ew came ong ens 2 arene ou ana grocer enpcene Semon ‘rtroont and hablar afer ce The boot a mse ae ey atone ay fevege : Crajorhangsot_ Discussion ‘De the questionnaire, and then dst your answers 1 ying, cheating ad ending the ules is 2 unsccepeble 3) Os ong as youdont getaught ! partand pare buses. 2 Acompany should al respecte pt of the aw 1 fespectthe tr fhe om. € bemorl beyond reproch 3. The majority of corporate profits should goto a) sharehoies 1) tepmanagerent 6 alleompany sa 4 Honesty and esponsibility ithe bast policy above By sometimes a er 5 Shallanberger’third way wth athical profits it 4) heey torent est century ses 3) ance en, bt iia todo. hapless etc 6 Making the word better pact is 23) acampany’ primary oa. someting companes can conibte to, nothingta soit buses.8 | Fair trade — fone - Obligation and permission [Kd inal group, rainstorm aft of sn your shal or workpla relting to ‘owed to and ot be alowed R27 ra atowe ase mie pons darn so mtg DEM i hee vo wr company pte shi the fe ‘obinton petaia vecr Obligation and permission in legal documents ‘Tonlgprttnee'” Bl. Work wth a pares Read a formal grementhlghligh he forms ongusge and iirc Tumlcsae explain he formation your arta in ers formal wa. Your pater shoul sk for Secncantand ed Landlord hereby leases the Premises to Tenant for tele calendar month: ator he ena allowed ven th oes fora eae sary Lease agreement | Licence agreement Aten veatn pert esi: 00 noe | | [Pope decptin: Wn meshing | lin Open an Ure, ‘beet og seis + Tee aq [Rent 30 pear non teepon ses fly iri eles am Lavanya tg Peage|_[AOE 0 pe enh Scat ei os ‘nue sts ert 2 et aay ur 0 Seta rr eevee 2 Use a py ae ary cea ei, Sieve termed | ehenne ‘pata Dn tee a tiga ed chee gone snd” ‘ine fas ae in bo rie sy ero Siecle Perec vm | Rep eo he Ipevenes oth Pens ie eer {cee ay ree paring mes for sks eel ee ena [Ed Work witha itrent partne Youu {iting impotent bisa need ‘ou have sf of ive people nding you and your path and are soning to recut Dnatra peso inane months tine Look at the agreements in Exercse2 and See Which premises woul suit you bes xpanYour reasons to onthe aSetting guidelines IE Manager eten give gine to ew employees on Row to conduc ths on get | Sram Sasnes comple th utsins wth modart obit and ermson. "Ye nob te ow ad at aly tal ines * iden or audio crdingqupmeton the company remes = Me te ntratin an apron and pose we. — Ws soit sou ecm proses mt np cain hot or compos poss — fRpermsnbn to download soar ane oe comptes — Sopra its on spi nd er bons pres feet companys cn especton oar smnoencemen [Eh sentances 1-4 are ae rom forma employment contact Rewrite ter ns format Seaton Engich Sneek epee cna a xe of 200 satnaaine Komen tayen = a enon nese 2. Allemplayes shal matin company propery in good condition. soc iy oo fre yor company pe Teecteste hams 3 TE rae econ wk nmol he eo SSE °° iicttae! ihe conmat wh ts on notin, jet mayo we he leone or esol Ue oat Tough (ora thal jos ora Listening and note-taking [ED 24 Fm may sto sve a code of practic to business pater spat of contrat. [ten tora manage dcsaing the tems ofan outsourcing agreamentin the a Es. Mate noter on het they dei n thee categories. [Ed wth a partner use your note from Exec 6 to write fom guides forthe suppl: Inthe foresee, [Ei te clases blow wore al incaded inthe contrac Complete each entence with 8 1 Evidence of poor working coins ny result 2 Producten nisl to speed standards ma 3 Log presenter ported 4 alr ase saey eating may Inversion [ED write tes sentences from the contrat using inversion tomake them more emphatic 1 Unles you can npleent the fallen ofthe eontact, dan ape oi Under cicumstnce shoals 2 We wep forthe gos an ie fal shpat has een che ovun e fl shignet | 5 The gods wl be conaerd seed whan tay ave! or wanton, Gal i fa pots eae 44 Hh ad ty mt nr Be HSE Toray ET writns aasieth TH Choon veo teres you ee fxr nd ew theme tye of tana ‘Eimat employment conte sia Were rotation use mobile phones ring lesa ntings ee ‘nde ce camatancs shell nc ones eed ig esoamecias8 Fair trade 1 idenitying factors for secs epotons egetating 3 compromi > negetintng a dea! Poe Discussion [Hd Discuss what compromise might be toundin tere stations, How stator the compromise for capary? 1 Management at a plant hse offered a 5% py nee in Fesponseo workers dead foe tose, Bonsids oe wing Aus product and bets What compromise cul they rack? 2 Thetopnatonal newspaper bas published evidence of oration in Siar company. Unfortunately the many te nevepaers est Sipe! sdetnng sone, ow can th tw pres each 29 ‘ni What old each de 10 Listening for detail Ed 3 250 Lech works for an American far wade choclate manufacture and Aredo ‘eproantea worker cooperate In gcundor steno contac epotston or cos Beans and answor te guestons 1 What ghey age on within hee tops? the rtrade premium for race acon Beans * pretnaneing/svance pens {owing the cop unde shade wees 2 Siren nr cen 2 What nee wrong inthe nein? [Ei_2 251 tisten wth second version of the negotiation and answer question Tin rece 2 aptin Why Os vein ofthe negottion mre sucess? EBD 2s: wih paar tna stable words to compete the express inthe checks or negotiating 3 compromise. Then Isto again and deck Your answers Useful expressions: Negotiating a compromise offering compromise ecpting with cantons amen. 0n heundetanding tht We are. 10 997810 proved you ‘se Frmpreparet. youreiwan tbe oes ‘Stall west ne erence? _Accpting compromise Felecing a compromise ot__ te msm. but no sre tat wou work tan oh a, nt einer. foaaree cnt aa you put mein ate potion.ame Practice ECECE tee El wits pariner sugges more appropriate expesions for this negotiation and then Senn practise the conversation, Lean py tn per cent mae bat you work Saturdays wl. B: Now coch my oc! swinming tea on Satur aeons ‘emariescan ve How about 30-501 pay fie percent more und you Wok Seti moines, ‘ranehrspectvode RNa Notaniew Ian keep tb pan ear he weekend bet [Ey Werk witha patnr Using the framework below, take tus tobe A and Band practise fampromiing inthe olowingsustions: 1 Stunt Avani to rpniae std srr ote in Ral Set Refers srk Hone Kong 2 Ht wane oir trae choclate in cheap hg bars Student B wat slit foun inrullysapped ares 15 Sidon Ale cote power and wane fvyear cnet and guranieed minima pie. Seo sa manitrorer and wants one-year cone a an indexed price 4 Sturt wantsto sll as manyfrtade produce spose in hlspeonarkts at higher plete Shuent B wants tal he cheap produce the love pros 4 i i student students er a compromise ej he compraibe fer mater cmpromiae vse with condor Accept vith a partner: You epretent sma neighbouring counties tale negotiations hte Sudent ead the structions and table below, Student Took at page 18. a 2o00 ers8 Fair trade conpiint Discussion IE bei which of hes complaints mot ato ‘ocala, chs poe 1 ‘Sony bout his bu Tn lid i te dap 2 "The mk i cercooked andthe veal are col Model (By esd the lta of complaint. Ure tfernt colour to ross out the aggressive and sve options in bol lasing an sant letter 1 em wating to (1) Inform you / protest complain ade protians wo have expenenod wit your produce and eastomer service ‘The printer we purchased frm your one stare to mons a> 15 (2 tally? absote rubbish / very uoatitactory tsk © ‘cstinnne Youd bans aces ‘havo been unable to obaln any essltanon, What Is especialy ( trostraing/ rather worrying wlterlyntolerable 1 1 ct {nat peur hepioe sat am (5 ably meompetent / isutitentty {Galued somewtat incaperieneed (© Mover in aalion year / Very rarely / Under no circumstances ‘woul east (7) unprofesional/pathetl / lsappotntingavte-eaise cvioe be assepaio froma ighatect lose. ‘We demand that you / expect you to / would ka yout resolve Ui stanton to our aaefocton wis omven aye of rca tte let aur to 00 () wlll pnut i he etronges / will eave ws 26 ‘option bat to take appropriate | may lene esto comer Inga! son ‘Youre fatty, Analysis IE ec wich ofthe asectves in the box complete this deseption, Wing avery meas bing | sagessie apologetic conde ove evsne | Shectre™ pevona pole rae Sobnisie Language focus IE ephvace the sentences to make them more ssetve, Use the proms in brackets. 1 seems we cant pint our annul report im fal has epi arnoying (Whats 2 Tim sony But dont thik the pe eles wha your webs promises Ltn noway dos.) 5 Unis yu xt printer before the end of the wos, maf we et consider suing you are Teal ation) 4 opi nthe oie ind the connant bszing nos annoying. (Wha ele) 5 Ours oc nessa printer Im sd don think tne wl commend Sour! (Underna) «6 Wemigh hae contat a consumers sacson ayo don sem want to elp nie)Ececorass Srcerenates [Ey becide wheter ech expresionmpis that the speaker wl give a posidve ore negetie respons, Which negeve pvase’ suggests the ‘Spenker wl negotiate? Slam 2 {noaetonet! Ont uote! Fart th cont ok ny far trae et to pore Feet yu supuest vo tart note al quot of towers brand a ts yer (One [Ei choose the best expressions to complete the hoe / fray By and thingesand bandlrge_in pence Snthewtele reetanly tobe hones Sra oppo Seer wae ty tat or Using expressions from Exercise 5, write ‘honest / in principle we could start creaccneinemonerieteemesage | Maurgararanprans erry fomyour 20. ee 1 Weta acre Cay fy Cee proche! yagi Fates 2 How mould you foe! about working wo days | we woUG ng verycrcut > fecprestocolmo reckon ome? ee ee, 3 Paley get aco of ear’ Sumrarany Bede Speieecin ke Usk bon lingonmon | Achege stad nana ta ‘esponstiy ‘act Horevr an the whol 4 Reore socone to mang the nih i Howe 0 Doyou tiny en tandle ‘eget ovate. ve fl Melange dado un A. Wtsyur | Sts '6 Next years sales conference isin Siberia. You'll) 7 ~ Nominee output Divide nto two groupe, Aan 8, Group A wok for fair ade cating company 8 [nnolecesh called Gorge fashion Group 8 work for AOX toss, a lal anspor provider ‘thot hanes Ganges ops operation n Europe 1 Read the oloing message tom your Ros and then dts wha ot. 2. Woe tr ander tthe other company 3. Reply tothe eter yoa eee ‘Group A croup 8 (sian 3 eae MESSAGE ppomees us et dy ery of FROM: cyte Lanse france maaan serach Simaecie acne Semretyacewemesse | | nage cue re isorememuen Senet : Semen nes Saigeeey Soria atagtnest SarcReraeegiting soi Explain thse to quotations thee 2 place in busines today fora genaman’s soreement? Reading ER, head ysedy nat omen 9 tl empling eid abour ve ataugh ee in vgn fest wes ad ung ceesirg mist pss alley mbeach terms four contract (oe attached) he Cabrera fri and used rele nde pressre ferrade brands. Flr trade sales grow 40% asetted wine peciow ff) An Baglshmars words bond sent cetay proved ‘Neal contac a st the paper is wre on San Colds {rom her CFO snd the tachment and answer the questions 1 What ithe min problem and what the efor Gre 6? 2 Whi ac the CPO want Fon a do? 5 What special excumaance might fet Fan judge? 4 Whi ae ofthe comet re Green ils consol shou?CEE cee ‘orang ‘ina la ey oaen Slew Listening and note-taking [EI 3252 tisten ta conversation at Granas Cabrera between FobioCarea and his wile age and compiete the bl. Brainstorming [EX icon tills nd Granos Cabrera have decided to send representatives o meet and ‘gota on aul ero in ew York sal groups and B prepare the nagotaUon ‘Soup Ar shou conser Gren Hil options: group Bs Granos Cab Sot ve mat ean rium (ur ben alteaive # vo agit caprnent gem ing eo tts | anos Cer [Ed ead the two emai, Who ae they from ant, end how do they ae the tution? ‘empagn besed on typ, wich mpet sino they oo" eas, Srdiwe ae prenun oater 10'8% fe an Yoursmer ater ston, we wpe {Ghopyou reese your lire! ociton bier eieeee eho Scns pete Negotiation [Gi Hold meetings between Green is (roup as) and ramos {aera (Group 8) tow Segotans colons Ue he Spins opt Discussion 1 compere he outcomes of the ‘agotatons Which sages rosuced the bot ort arco ny nai an 0 a8 ‘faut seater nae a ato Yours upla rapewhs ry he 1 Agenda cid abou ew plang Ln vag Bree ase Pomicides Organi farming ‘Far trade coriestion Investment 0BReview 7 IE atc the words and expressions inthe box withthe dstinons 18. ribery faudter ow enforcement agency Itgaten "pretectonraset sam taceson 1 use of he oa ste to sete dgreement aor vil got sou) inet og edd to py st the crime a ing mong to somcont So that he wl help you y doing someting dishonest 4 informal dsr plan, sual to gt money {5 smllo stem in which mile eae bars ou or ou propery fyou do nt ie tem mane 6 emeone wh eta mone om ote people ‘king them "meen people who workin oles sel money ftom the company they work or '5anarpanivation sich as he ple that makes sue that, [EX complete the infomation on Sani statement Some fetes are gent ep you. 1 Inthe nome Staten outwith the si Mc Ean aig ster sac {he vari cont std ex and ys a the Oe _—(eamings rom heeding activites oe bans) 2 The ase equation in the balance set is: A (tings ht thesis owe) is Ls ge {hat the snes oes) eauale OE 5 Inthe ol djs mane aed a the compar bye ‘somerset on the BS eto hese figs eae ace——-t Equally money ted te company tis spl srr To ear: whe hse da teal ace 44 companys @__a___ ae shings that camt ‘eared aslo cash They ice pan ‘my factory andl ts gue vies te “Theis inte pres sentence ose valve ove ime This refered war 6 Ainge word ht means the poople that «company fraps andthe mote hat ach am eam pea 7 ‘Report tm onthe chow statue of ‘tmamaacuring compa wl bee pment or ms (se ips tote production roe. 1A company gh hares onetime income fom the sale ‘some nd rte ao pat he bss. Tiss ‘sled toarenty inome [ED mach on tr fom the fest box with one fom the ‘econd bon asaresit trovaht dve_sermed ed ‘nacoune “owing rested resulted ree stout by frm rom in of of to Now use these expressions ia the coe sentences 1 alle ate payments by ou supers range aba (emo atin pbs 2. Beious cation prolens 7 /_all Sele poet yo pe. 3 altho ate pants By or pple we hari aon pons [EB inch sentnen undetn the coc option 1 When was younger Leo play suceeded ‘lying tans al stron wht peng Grd 2 Rares coat alana snd Eh rk cach sentence cone) aincrect 1 Thats. very wef act 2 Thats ey we loematon 5 Thats vy well eatin 4 Those we ver ust acts. 5 Those are ver ust norman, é 4 Insnss teats are mote wl than he hares Insists are mare weft theres have the facts wa looking fot [Dl hut tne ten expressions into fv matching pairs coring to tel fncon row thy ae wed. 1 undewtand comely, i} Tother words ‘Shao ner the in pints weve aed? Sa what youre sing | ‘ist eat do you mean by 2 ‘What ee at Put ech par of expressions rom Execs nto he correc ctepory 8 4) Asking or carifeaon oo 1) solting your pint more cert oo 6) Retemubtngocheckyouunaesand = OD) 4} Checking ther people denn oo 5) Sommariing ooReview 8 [Ed ach th vor 1-8 with the phrases a to make 2 eects 5) sour ait bang a rade gods ft) the prosper ofthe poorest ares ©) tore proutve ong nchanzation i 5) peop aa a pone 2 art elie Ginbep 8) Geeconom ladder [Ei The vets 16a cllocate with a contract Math the ‘verbs with the dosest songs 1 1 en 1) ico an lie, draw ap 2 nepotate 1) produce fiat version of 5 break ©) ener, accept cancel ge 5 dt © ond © are 1 einbrach of rene on (Ey mate ne egal words 1-10 that you might ead na fevirel) with the mea 1 fimevoesble sete the 2 ghemaice ——&) impose to change 3 Renty ©) promise 4 nderake 9) in tis document 5 take ment) aloe & deena 1 longer tecive 7 norbeore ——) forwhaeer reson & Kerns” By comidered ws 3 lapsed 1) ltr inthis document 10 regu of the) molt than (cise thera [Ey complete the sentances with he comrec form af the Tegal words rom Exerc 3 1 Theseler to prvide minenane and pao a ped one ee 2 Thebujer sal te requed seer ofan eget or esi. 5 Thebayershal ~~ ofthe annual 4 Satie of he sonata commie Rein othe asda 1 Apa [Ed Complete ea sentence with pal of ems from goes courddamages_ legal bnlnlentorcns Parisounoteounsrtamen peratyeoelepes ‘Meares ofcontaet aA. contract eon wich canbe ———— ty el ysten 2 Many contact ecade which 1 deans are note 5 Kompany which als to respects commisnents an te ‘on 4 Insome cme the wo _ean Noid the expen igton By aeing 1 an 5 iftheea te ser may be ordre oy ins Ta [Ei mach the expressions 1-6 with i words to make collcation®. 1 comercial best 2 votes 2 honey 5) pce 5 roqsementsof regulatory 6} snpowerment 4 gence eg 6 employee 5 Sindeing IE Compete he definitions with words fom 1 must e aye according tothe hv —_ rw word) 5. Bese oe min rer thatthe ober peo ca ty o gel money ome Beats ou Five hed hen) 4 ppl or gx noledin gl aguent or ep Becement 5. procs angela to acu of aw (argos teat) | 16 tony tt yout someone xe aa punishment fering em 7 puting money th basBen bane ileal no Teal busines so hat you ean helt ods ‘the ross afeontolng and regulating a2 ‘eanzaton (rma) 10 ving ameone more conta ons thei le [Ei mate th exrasons that havete some meaning, 1 Youmustttdoit 3) Youhiew doit 2 Youdonthavetedoie 8) Dontdo 5 You shal oie ©) Youn do tifyou want [Ed Put the wordsin te conect ordeta make expressions fr negotiating a compromise wo mee half way you prepare ‘Shale dierence he spt? Tie dt when ‘Weare compronit owing Mido tat oe reotent Match te psi of expressions that have sis rthingstand bya vg fay in prin Shinewhal egrets the way nga row ‘hesreteaty todenones uNoRuraay |Additional material 1.2 Vocabulary: Education and career Discussion (page 12, Exercise 7) Rea Jct’ despion of her education ee ety ‘Notting Be Some ofthe information acting ak ‘Kaden questions and exchenge nfermaton to ‘Complete he deseption San’ ry oie sae whee Twat yoig, to 1D ts in 98 and had ria tem he fing sun aay ete ete ()—— te ge tobias oe tint 2 (ant (0 _ hart J paced wily 1 spe a year alrpad as en asitend fetta {hen ethene to sats the - Fd already nt eel (©) baer eng yee Ia ny ston yor 5) Papen a semen air at eet Phar wah a ery roe Jn fy Tver reg il as 3 fer Tred te flling it Thy eoragad rele al by coresgontece, Tu ae te ose wing my iran Tne a bred te at ty ate ota ola fo an ABB 8 fe es tine 2.4 Speaking: Telephoning Roleplay (page 29, Exercise 7) ea ‘Shur sastant has been onthe phore wth ends moto thorsoming You ave oto prepare fran important etn oor: Cl your ait oa be hin Prepare a PowerPoint presentation fr ou Your are wise YBa recive al fom your compute avast, ‘shar cay eld erste comprtes ao ‘hich working very wal oa a eremey Bay Prepringw bse rp to Chisago met Tuesday an you {rere nd md Yost yaw Gis You workin Mareing in a are vey profile tnanaactang company Your PC sce year od and ‘er sow Calgour end nthe eparament ose fou {Cupane toa now machin. Yo partner wilt eae! ‘oa worn th HR department ofan America actor ou have to be ert respect epson on emplaee2.6 Case study: Meteor Bank Discussion (page 33, Exercise 6) Student A You represent the HR daparment tthe mesting You fel Saul yf the grt man for hoje And sholabe wasted to compote he werk he hae stated. You bious high sta umover Ie ‘od ting, because ear costs a ling Sn Saul epicing eda ta th ne Young {chnlons win more upto-cato sk, Aa tho Bankai exper, you tr Sul shoud aectae IST poly Yu rcognte ther are prob in paren. but you Tel Sauls eapabie of ‘Sealing with thom, 3.3 Grammar: Passive structures and have something done meee Seaee ne ereser ene es Sects peeeeperirertey Compliance with 150 900% a oe ee cory Coo ae re ee Pe tt ees Tracking sais row tal me CGotamated ats vate fied dang tre sight Sh on ating ne 3 7.4 Speaking: Communicating in meetings Roleplay (page 95, Exercise 8 | Alico Introduce the sbjet ofthe mesg: the chango ‘fem year to mon repatng, which wt ‘seblo management foun the busines bette + You woud ike tos the na syst in piace Intiwee marth f possbio bat you are ling to compromise Sarge and David produce + Maher an prove alin Ir US accounting Procedures and onthe new softwar that Fave to beintaleg + Otter entra costs will have tobe paid for by Potstok.11.2 Vocabulary: Education and career Discussion (page 12, Exercise 7) Student 8 Fea Jacky description ot her education an carly ‘working Me. Some of the informations msn, Ask Student A questons and exchange information to ‘empleo te description. Tse ry mtd sd whee Fs yours 0 Tha il ny ents it 200 afr 1 fae them he oar bajar J ana at bfore Tweed ate gop yr. 1) uu bce Us nt amped al de coe severk sn rete rag 1 area appli ead tare aleded ox dere a bth, en aflr ring mg txt Lipa isan ina scntery et 1 ipt& seine ar (9) ab Hot bard fain toa yar lrg which wt ry vei Inf, ater 110 —— te flcng nny Tin a job ot Hm no rig (Por a at's ages by earrspotese, hich He eneaged ntl fon ny Oto ad fr ae HBB in fon gor isd Fond reek fre, 2.4 Speaking: Telephoning Roleplay (page 28, Exercise 7) Student ‘Youve jt spent mos of the momingon the phone with Jou company depuen tying withow race 0 {tthe trp your sompuer ts ony appiason ‘Batworke propor Word You reve 3 al rm our ton Yo at by answering our phone keto show to one four proses Cll sour eustoner toarmnge vist nest wa our per vil work the FF depart in re manaatring Company You are woking night a sal ee ‘ecu stool the companys -al ee ivements hare bean cancel os eve al ro 8 fend n Marketing You arty answering sour phone ‘Yar the production superar nan American tore “ou thnk twos be pod for moral to colt Our Polis ot th for ced in your deparnent. Your2.6 Case study: Meteor Bank Discussion (page 33, Exercise 6) Student B ‘You represent tho foreign subsiiaios at tho Imoeting You think Su ily is sgno the fon ron nthe svoecanes, nae for ‘less centralized sjstom, discontent nhs Sopartment = because he bung ms own personal amr. You fol record's wry Boor, ae that he should bo replaced as S000 as rossi 3.3 Grammar: Passive structures and have Something done Roleplay (page 41, Exercise 7) Night shit supervsee You are very busy at he moment. Two operators ar off {ick and thes have received no traming, You jlned the ‘ompany recently yourself an hove ha no Une to ead Si the 1809001 proceduesin deta Last weak your ‘rodicion manager sent you ths ea 7.4 Speaking: Communicating in meetings Roleplay (page 95, Exercise 8) Serge + You are not to happy about th proposed ‘hangs a they wt mean aot fens Work. However you rele that you cannot eppose ‘s70up poly 20 you have dosed Yo cooperate fag tng doe pope. ond atin Install he new aosouting stare fan Sccourting sta and fo stat non poring ‘from fo nine months + You would aga ke Mahler provide training {nd to pay the entra sta yor have “rly: But you are ling tc comprome.‘5.6 Case study: Backchat Communications Negotiation (page 73, Exercise 7) Seer Fellow the instructions below to caeuat your soe. ‘Negotiation (page 107, Exercise 7) Stadent 2 ‘You have surplus of ome commodities and a shortage ‘of thers Relations between your county and tat unt are ver end, Megotte adel with Student A {eget the comodioes you need: 110 TheBuainemBusiness fundamentals Reading (page 8, Exercise 2) Breakoven analysis chart, ox ok Sox aK aK OK SK IK TOK eK 80K 100K Sales 41.2 Vocabulary: Education and career Listening and discussion (page 13, Exercise 13) Speaker ob ston simi to hat fey See Jobs who fit Apple Computer in 98S. Jab sold hs sks and. founded NeXT Computer Abou NEXT was ene os ‘cen a Jobe hope, 1986 Apple" Bush he ‘Sompans and Jobs became CEO the lowing ear Under Inepuidanee. Apple bout tthe iMac" and the Pd {heres a thy sa store When he in 2011, Steve Jobe as thought to be worth ner S8ilion. Speaker 2 cys her in sr sation tok Rowing who toot mow fe fst Hany Poter™ noel while she wat erage or woring pric n Exige Aer ing eeted yee diferent pablshery Rowing ‘ia wa al scope, lthoug her peserseiaed Nertoget tame bao theron mac mony Inlet books Hr fre i cama over 82 ilo, making her the ist pean evr to Become 8 SUS Iillonaie by ng bots Mats lemmas start ht aed by Wil Henry {Gates nom ber no se of he wos ‘teathie nda wth ver 0 llon In 1975, ‘Gates dropped out of Hara opm a creer in Sette develope ih al lle, his highschool tne primer Toa ty founded Mico Sof which tte lero bourne Mira Capon5.6 Case study: Backchat Communications Negotiation (page 73, Exercise 7) bayer Follow the instruction below ocala your sore. 2.6 Case study: Meteor Bank Dissases ese SelB 17.4 Speaking: Communicating in meetings Roleplay (page 95, Exercise 8) ‘Student C ‘You represent the Operations Dpartment at ‘hemeetng, You fa rong that to erent stuatlons unacceptable, an tha the oy way tres the roti isto outsource David + Yovarappy win me es chara ofare aseaune the exsting sytem ‘ova prom vay wal orev you want {o avo any axa costs on yur ganariment Bode. the Gepariment sent meas cating obs, Ineuang Sa Fy Th il meaty oie the problems of urnover down tie, Unrest sone the = of irnovs dow + You estimate that you wl nec to employ two txtoral compute engineers onthe project for Stlastsixmonthe, You wou ke Mah pay fortis. + You woul alo lke Matar topay fr traning {or your staf on te new sata, However, you may rave cempromise 120° Thebusineanse11.5 Writing: Cover letters Brainstorming (page 18, Exercise 1) Dos (00 ask cect for an ntevon. Request an eter, and tel the tmployer when you wil follow up foarange't is imperatve tat you folow v, [DO foo th AIDA made! used Imacvartiang~attenon terest, Geare,acton We cover oars ‘that afe unique and spoctc to ‘yu. but conser sing our Paragraphs 1 Gat yourreaders attention. 2 Gwe detais of your accompssments {3 Rat yourself tote company, Showing why the company Should hee you. 4 Request acon, Don'ts ‘DONT start your eto ‘Doar Sir ‘or Madam Adcress your ter {Saramed inowidual whenever posable, [DON'T wre a formal ineducton inthe est paragraph. Use the fst Paragraph to grab he employers Stontan (DONT wre at eat 400 words. ‘Never rte ro than one page. Esch paragraoh sould nave no ‘more fan thes santos, DONT use sophisticated language to make a good Impression. Use sate language and uncamptcatod ‘Srtende stu, Elmata all Umecessary words. 3.4 Speaking: Delivering presentations Presentation (page 43, Exercise 9) Use the ale to give feedbodk on your cologuey presentations Spoor 2= Acceptable, 3= Good, 4= ExcllentGrammar and practice Tense review IE ec he conversation at a party and study tho verbs Inbold Then answer the quertons bel ‘A: 1) have sen oor ge! 1: No thas igh ts ben» og ie What ere yx ding he at tine ee? Let me {nyo remember Yes you (2) wee working 3 ‘tle manager somewhere (9) had ot ‘men ss Eat 8 hope you enjoying the pry And who isthe sy oucame eth te eyou bayer 1s Yes he Actually we [met whe (5) was de that sts jb He wasn the ae depron As Ral How ong fe you Ben going out ‘ogee? 3B: fou to yars A: Thats ret And do you stil work ogeber? 1 Noe (7 works tht sae company bat dont (3) decided o hve a cane Now (i wooing for ‘madvering agency What about you? {10 ve guj manele at the nen 1: Areyou eying fo find samehng ee? 2% Oh ena ou (1) Fe applied far tsa obs ver theft few wees ul 0 aiuto ge an nerve Find an example inthe convention of ech ofthe {elowng 4) the pete simple o show a permanent station] 1) the present comings show suo in progress ht now ©) the present continuous to show ston in progese oy amos tih th ae the pst simple wed sono shows empl action a (©) fhe pst onto to show stunton in progres in te past) {he pst Simple flowed bythe pt conn show time ct i cio an “he pust pret osha past event that happened foe ans ast eet 1 the reson ert shaw stunon dat go ro thepast up fo he present) 1 the presen pec wo she srs of actos om he Pest upto he present 1) he present pert to show an een the pst witha esl the present 1 fhe aesent pre ontingus to show station a ogress om the pst othe preset Ed ut one ver into the past simple), on ito the ast continuous (naswere dong) and one int the past pret hod done). 1 1___ (wort) in an I companyn Bes the lin but wasnt happy and (aed) {a ge amy node. Then ty chan, 1nd ‘ul abt job in London 2) St home one evening hang my diner nian end Andreae "fall me ast te Tlandn jo. He iar tat tere wing bea vcany fora maton anal hut one ver nt the present spe o/does) one Into the presen continuous fm/re ding) ond one Ito ‘he present pric shave done. 1 Av outside company —__ (design alour ales ‘aera We (the sme efor nay Jers ‘hd wee ey apy wa theres We {Gotti aout Changing ightnon 2 Tis ear we (need oursales targets by 3, {Corts eer. hare fom or cmplacncy Wego tap Some big changes nthe marke a tie momen as you (Ao). [Bi ook bac t know in Exrin 3 canance 2. is 2 state ver (rot used In acontinaous fom oven fr “empoary station) sey she ctr state verbs rom ‘hit below | So” ster atest “sent ep yn, [Ed rutescn vr into the most srropiat form, ‘resent perfect (as have done) or resent perfect ents (save been ag 3) tap oo al ek 8) 1 Capo ea wok 2 3) 1 at the oor es 3 1 it ep ite ack [Gi inthe example below both forms are posible ‘Tee word en working ha fr a yar 7 Use tis example and Exercise 5, tocomplets the ‘grarmar rls Below: Complete ath sentence 1-4 with Sending 3c 1 Toa about experiences up tn se 2 Tofocuon the ator ot he rel ee 4 Toss ow many we 4) the present parece 3) the preset pret continous 6) the presen etc or the present pret continues [Ed reach verb in thie into the mor appropriate form: present simple, present contruous past simple oF present perfec The words in bold ive yous ce Lea tow we ou? (8) —__ (in a tert ‘tin Mian athe moment - Fn tein sly Bose | yeaah Stns fra ow dp. Ihe some acs toallyou A eouple of weeks ago 16) go) wa ‘eurion pry al the aaa rom er Bases choo. Since levng. I) ose) cone with oat fe ‘cept ou ot Was pod ose veone agin Wehad yet ight Ar ou kao meal 15) (oti) gong nom ut ha evening (6) — (go) tom aly pood one with Tmt hke Abb and The